AspenofHereford Opiniones 

​I ordered an American Tourister suitcase from Aspen of Hereford, but DPD incorrectly marked the package as "rejected" on September 10th. Nobody ever attempted delivery at my home, which I know for certain, as my household was in all day and our Ring doorbell recorded no activity.

​When I contacted customer service to explain the courier error and ask for the item to be re-sent, I was met with a rigid "computer says no" response from Peter O’Sullivan. Rather than investigating DPD’s delivery error or offering to re-dispatch the item once returned, I was repeatedly told that nothing could be done except process a forced refund.

​It is completely bizarre for a business to refuse to sell an item to a paying customer simply because their courier made a mistake. Instead of taking ownership or demonstrating basic customer care, they brushed off the issue and made zero effort to fulfill the order.

​Save yourself the time and headache. Go to a retailer that actually values its customers and wants to sell its products.

I'm so impressed! First time customer and everything went smoothly. I ordered around 3:45pm (so after their next day delivery cut off), but the bag still arrived the next day anyway- less than 24 hours from ordering to having the item! It was well packaged and in perfect condition.

Dreadful customer service. Ordered a ruck sack stating it had pockets perfect to fit a water bottle. On my daughter's first day back at school realised that it was no where near big enough to fit a water bottle. Attempted to refund and was told I couldn't as I had removed the tags (even though the ruck sack was unused and I had the original bag sent in). Now attempting redeem money via my bank. Will never use this company again.

I ordered two bags. They were the best price and both were delivered the following day. Great item, price and service. A1+

I ordered a Kipling bag but the colour looked different than the online photos so I had to return it. I wrote to Aspen to request instructions to return and was told to post it back to the address on line but it would be at my own expense. I did post it back and then wrote to complain that Aspen are charging people just to look at their products and a member of staff said they would offer a good will gesture and free return. However this came after I had returned it so I advised I had followed their instructions and posted it. When I asked for my postage to be honoured I was refused and directed to contact Trading Standards if I didn't like it. I was also told not to write to them again. I have the email history stating their commitment to me but when it came to it they did not honour it. I have definitely not had a good experience with this company that now feels dishonourable

Ordered a Kipling bag recently, great price and it didn’t disappoint.Arrived promptly and well packaged. Would highly recommend Many thanks ☺️

Ordered this clock to give as a gift for a Golden Wedding Anniversary. It is a lovely small skeleton clock and came in its own pristine box. Carefully packed and despatched almost straight away. Arrived next day in perfect condition (Royal Mail tracked 24). Very happy with item and service received from Aspen.

After experiencing lack of communication and delivery delays from this company regarding the purchase of one Eastpak Transit R case, I suggested to their customer service team it may be easier to purchase from John Lewis and to my surprise, they agreed. Not the answer one would expect from a business. Needless to say I have purchased from John Lewis instead.

Really good communication. It is so rare to have a contact you can write to to make enquiries. The company was really helpful and promptly responded to my request to change from collect to deliver. The product is excellent. Always great to support a family run business.

Exceptional customer service going the extra mile to help. I placed my order after the 3pm next day delivery cut off, but after sending an email seeing if it was too late as I was going away, Peter responded almost immediately. He went to the warehouse to see if my order could be included. Thanks to his efforts, they agreed to dispatch it, and my case is now on its way. Thank you so much!

Ordered a Healthy Back Bag in size sling, Marine Blue. Exactly the product I wanted, slightly cheaper than other sites at the time of purchase.
The bag arrived very quickly via Royal
My product was suitably packaged and perfect for my needs in every way.

First time I am ordering from this company.

Ordered a large Eastpak travel suitcase on Saturday afternoon, was delivered on Monday afternoon, which is very good, considering delivery was free.

Bag was about 35% cheaper than at a famous department store chain.

Very satisfied.

delivery right on time. The acctim Westbury radio
controlled clock is just what i wanted.
no more taking clock down if its either going slow or
fast, in order to correct the time. and no more
spring forward and autumn back.( clock does it itself}
Wonderful ! And it looks good too.

Don’t understand the bad reviews. I ordered a Kipling bag on 22nd December and it was delivered on 23rd December, and the bag is lovely. No issues at all.

No issues with this company. My order arrived in 24 hours & communication about my delivery was good. Also, the delivery was free which is pretty amazing.

DO NOT PURCHASE ANY ITEMS WITH THIS COMPANY, IN MY OPINION THEY ARE VERY OVER PRICED AND THE ITEMS ARE OF POOR QUALITY, I PURCHASED A KIPLING LADIES SEOUL BACKPACK THROUGH AMAZON THE ZIP BROKE THEY REFUSED TO REPLACE, REPAIR THEY SUGGESTED I PAY THESE BAGS ARE SUPPOSED BE BE DURABLE AND HAVE LONGEVITY , THE CUSTOMER SERVICE IS APPALLING!

Stay away from this company there customer service is none existent!!! I purchased a clock from this site after 2 months the clock stopped working, I’ve sent numerous emails and had no reply !!!! 😡

I was looking for a Kipling bag but on the Kipling website they were retailing at £80. I found the same bag on Aspen of Hereford for only £44 which I must admit did seem to good to be true but I checked reviews and saw that this was a genuine site. I ordered the bag yesterday and it arrived as promised today. It is a brand new and genuine Kipling bag and I am delighted that Aspen were selling it for 50% less than Kipling and that postage was free and next day! Very pleasantly surprised with my experience - thank you

The listings on eBay are not clear and likely they are set up incorrectly, therefore the item I ordered was not delivered - wrong colour. They will not authorize a return and keep telling me the sku I ordered is the one they sent! If you want to get the full experience, call them… avoid this seller! If you do risk a purchase use a gateway that protects you!

I purchased an Umbra toilet roll holder/dispenser unit from this company via Amazon. It arrived missing the two screws that hold the unit together, but we didn't notice straight away as we were decorating the bathroom and so hadn't actually opened it until last weekend. I spoke with Amazon who said they'd contact the seller.
I then receive a message from the seller, Aspen of Hereford, saying they would do nothing to help as I hadn't reported the issue "in time". Didn't even offer to supply the missing screws.
So I contacted Umbra direct and they supplied the parts within two days free of charge. What a shame that Aspen of Hereford cannot offer any semblance of customer service.