AspenofHereford Opiniones 

I ordered a wall clock for the bedroom and this is a beauty! Lovely dark pink, matches my wardrobe and looks fabulous against aqua blue wall! The clock looks expensive,is really good quality and I'm so pleased with it 😁.
Came within 48 hours and was well packaged. Oh,and it's keeping good time. Many thanks!

Unfortunately, the combination lock on the Eastpak suitcase I bought in July got jammed in a locked position a few days after it arrived. I realised that Amazon sell a key made for this lock, so I purchased it and it didn't work. My short holiday was only 2 or 3 days later so I travelled with the suitcase. On returning I contacted Aspen and they suggested I contact my airline for any assistance. I had travelled by train and I don't understand why they assumed I had flown. Once I told them I had used a key to try and open the case the company wrote back and said they would report me to the authorities for purchasing and owning the key. They suggested I was committing a criminal offense. I wrote back and asked them why are Amazon selling these keys if owning these is considered criminal? I also contacted Amazon and they said they'd look into this, but they were not aware of any legal constraints on the ownership of these keys. Amazon have also asked me to review the key! I have sent the key back to Amazon. Although the retailer did agree to issue me with a refund for the suitcase as I was contacting them inside the 30 day returns policy, I found their overall treatment to be quite insensitive and uncaring. I asked them for a copy of their T&C and they said these were included with their suitcase, it wasn't. They sent me the following message: "... we will not be supplying any further product to yourself or answering any messages." I found the entire experience of dealing with this retailer quite bewildering. I suspect the person handling customer enquiries was having an off few days.

Damaged product arrived, outer packaging not damaged so clearly damaged before dispatch, they were unwilling to issue replacement or engage with me via various emails, even though they initially send they would send replacement and asked for photo. so having to go through lengthy amazon return and refund process at my own cost and time, terrible service

I bought a Kipling Art on Wheels holdall. It is fabulous, just what I wanted. The Transaction was really good, fast efficient and painless. I will definitely use Aspen of Hereford again if they are selling what I want and need. I also recommend them to anyone else who chooses to buy online. Thank you

Got a clock online from Aspen of Hereford. Great communication and updates. Clock arrived and looks great. Thank you.

No problems. Product delivered in a good timescale and correct item. Good price.

Excellent company to buy from. Quick delivery and delighted with my purchase.

Good product, well packaged & prompt communication. I would highly recommend.

How refreshing it was to deal with a Company of this caliber from the very beginning the online chat on their website which responded immediately was impressive and the speed with which the order could be placed and processed was second to none. Delivery took place without any hassle and on the date specified excellently packed. Well done Aspen of Hereford wish more Companies took a leaf out of your a book Would not hesitate recommending you