AspenofHereford Opiniones 

Absolutely terrible company, ordered some suitcases to be told that they cancelled my order, no reason given. So I rang the rude manager to be told apparently I have returned too many things, I recall returning a karlsdon clock because it was broken. According to their records I have returned too many items. What an absolute joke! Never heard this nonsense before.

I was really excited to get a new suitcase and originally ordered directly from Eastpak on April 30th. I hoped this would give me enough time to decide on the right luggage before my upcoming trip. Unfortunately, after more than a week with no updates, I contacted customer support. They informed me the order was coming from abroad and should arrive by May 8th or 9th.

The parcel was marked as delivered on May 8th, but it was left outside my door. By the time I got home, it was gone. I immediately called customer support the next morning, right at 8 a.m. when they opened. They told me the case would be passed to their investigation team. By 3 p.m. I received an email saying they would not issue a refund because the parcel was "delivered safely." Just like that - £350 gone and no luggage for my trip.

In a panic, I ordered a replacement suitcase from Aspen of Hereford with next-day delivery. It was supposed to arrive Monday, but to my surprise, I got an email update saying it would arrive today (Saturday, May 10th). Less than 24 hours after ordering, I had my new luggage in hand-with prompt updates and a smooth experience from DPD.

The product is 100% genuine - I already own the small Tranverz, and now I’m thrilled to have the Tranverz M as well. Thank you so much, Aspen. You guys are amazing. What a difference good service makes!

My wife bought an Eastpak suitcase from this seller and after one use one of the dials on the TSA combination lock became loose and moved up and down in the lock. We were worried that in future this might mean that we would be unable to open the case. We contacted the seller but they refused to accept that it was a manufacturing fault and tried to blame it on the airline (something that I now note from other reviews seems to be a common response). There is no other damage to the bag but they said this has no relevance. They insist that we must pursue it with the airline which means either going all the way back to the airport which is ridiculous or trying to call Canada which will be very expensive.
This company has no empathy and washes its hands completely of something that is clearly their responsibility to deal with either directly or with the manufacturer. Their responses are very curt with absolutely no hint of an apology. My advice would be to avoid them. Good customer service in such situations can really enhance a company's reputation but clearly this is not the case here.

Amazing company. I ordered an item at 3pm on Friday and it was delivered to me first thing the next day.
Extremely happy with both the item and service. Wouldn’t hesitate to recommend.

Received my Kipling back pack today, really impressed by the brilliant service from aspens. I only ordered it yesterday, came about 24 hours later. Well done , really good service.

AWFUL, awful customer service. My parcel was left in a communal staircase by Royal Mail, and was stolen at some point before I returned home . While this clearly isn’t the store’s fault, the customer aftercare when trying to resolve this was downright horrendous. Peter from Aspen could not have been more unhelpful, rude and indifferent to my predicament. His responses seemed to blame me, he was snarky and offered no alternative other than “oh well, talk to the police”. He was meant to keep me updated with Royal Mail progress on the issue, I waited 2 weeks without a response, and when I got one it was effectively to wash their hands of the issue. If you value customer experience, shop literally anywhere else.

Amazing service from start to finish. From finding the item on their website, have a detailed description of the products on their website, being well informed of order statuses. Order then arriving on time immaculately packed too!

Super fast delivery and well packaged. Bought a Rokr build your own globe kit as a gift. Can't fault the service and will definitely be a returning customer.

I purchased a Herschel backpack at 4pm on Sunday, it was dispatched (free delivery) by 11am Monday and received by 2pm Wednesday. The item was as described and was £8 cheaper than anywhere else. Happy customer!

I purchased an expensive suitcase from Aspen of Hereford. The case was faulty when I went to use it. The companies immediate response was that I had to contact an airline (I hadn't travelled with the case on a plane!!!) for a refund - which was bizare. They then said to contact the manafacturer, even when the product was within 30 days of purchase. They did not care. I see all of the great reviews online, but dig deeper and buyer beware is anything goes wrong. They don't care.

Excellent customer service.
Recently a clock I ordered got lost in the mail, both myself and Aspen put forward a complaint to Royal Mail and fortunately they found the item.
Aspen were prompt and helpful throughout. I will use this company again.

Item was dispatched quickly, arrived on time and in perfect condition as described. I would recommend!

I bought an Acctim Hamilton mantel clock at a very competitive price from them. It arrived three working days later as stated when ordered. Delivery was free. The clock was brand new and in perfect order. I am very happy with my purchase and can recommend this company.

I brought a Umbra- flapper floor standing coat rack from you and it is absolutely stunning. Really good quality looks great in my hallway. very pleased with it.
Thank you so much
Zoe Simmonds

From start of Order process to delivery excellent communication provided. Product received today as promised within the time scale given. Will definitely use this company again.

Love the bins I bought; stunning. Arrived on time and in my opinion very reasonably priced.

I can't find fault with is company. Unfortunately the product I ordered was faulty. This was not the fault of Aspen but the manufacturer. It was packed well. Prompt delivery. The returns procedure was a little lengthy but beyond reproach. Clear instruction. All postages paid and a complete refund received. More than happy to deal with them again.

Poor service. Mirrors supplied with double sided sticky tape to attach to a wall. Then fell off under its own weight. There is no room/location on the mirror to use a more secure/safer mounting method. The store is not interested in the slightest in the issue highlighted. Avoid.

I wanted to share a review as I looked here when I wanted to order. Website and checkout was easy to navigate. Package arrived within a few days and packaged well. It’s a gift so I can’t open it but all looks fab! Would recommend!

Ordered two Eastpak 4-wheel suitcases which were dispatched quickly and arrived on time. Well packaged and no damage to parcel or suitcases. Cases seem well made and are as described.