ABD.co.uk Opiniones 

328
TrustScore: 3.5 sobre 5

3,6

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Avoid Autobulbs Direct (ABD.co.uk) at all costs! I ordered "brand new" OSRAM bulbs, but they arrived previously opened with tampered seals. I had them installed at a certified auto center, and the p... Ver más

Valorada con 3 estrellas sobre 5

I ordered some car detailing products. I noticed one of the products wasn't what I ordered. After contacting ABD, I was asked to return all the products, which I did, except for two bulbs I needed.... Ver más

Valorada con 5 estrellas sobre 5

I've fully kitted out two of my own cars and my best friends car from these guys and they've been brilliant. For the first time I had to claim on warranty for replacement LED's last week and I've spok... Ver más

Valorada con 5 estrellas sobre 5

Been a customer for years and they are still my go to for car bulbs. Such an easy way to find out what bulbs you need by entering your reg number, so helpful. Plenty of purchase options, brands and st... Ver más

Información sobre la empresa

  1. Tienda de iluminación
  2. Grúa de remolque de automóviles

Escrito por la empresa

Car Lights, Car Bulbs, Headlights, Wiper Blades and Xenon Bulbs available for any manufacturer. Find yours today on Autobulbs Direct Ltd


Información de contacto

3,6

Medio

TrustScore: 3.5 sobre 5

328 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,6

Todas las opiniones

(328)

32 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

581 LED Indicator Bulbs

Bought some 581 LED Indicator bulbs for my mk4 Ford Focus.
I had previously installed some chromed halogen bulbs from another retailer and was massively disappointed with these and their weak yellow light that had me convinced that someone would say they didn't see me signal in bright sunlight.
ABD offered a range of LED bulbs compatible with my model and whilst I was worried that my car would show a CANbus error or suffer from hyperflashing, I bought from ABD as they seemed to offer good aftersales help.
Well, I am glad I didn't need to return the bulbs as they fitted perfectly, no error messages and a bright, orange light that was more noticeable in daylight and at night and as the bulb fitting itself was metal it looked great through my clear indicator lenses when not illuminated unlike the original orange halogen bulbs.
Fast shipping as well.

1 de julio de 2023
Opinión espontánea
Valorada con 3 estrellas sobre 5

Components are well made/Instructions poor

Components are well made. Directions are woeful. There are no resources online, be they YouTube videos or additional manuals. The instructions are a poor afterthought. The connectors bear no relation to my car (a VW polo with an H4 headlamp).

I hope things improve but I have had to take many pictures and write a detailed email explaining the issues. So far from a plug and play solution as you could be!

I want to spend my time on other things. It is a utilitarian purchase and I am not an enthusiast with loads of time to devote.

1 de mayo de 2023
Logotipo de ABD.co.uk

Respuesta de ABD.co.uk

Hi

Thank you for your detailed review. The customer service team have received your email and images and will respond with more detailed instructions for you.

We are working on an updated instruction booklet for this product, and we will be producing some new video instructions too.

We are very sorry for the inconvenience but rest assured we are here to help you get everything set up as soon as possible for you.

Kind regards
ABD Team

Valorada con 1 estrellas sobre 5

Bad Service Bad product

Requirememt to upload documents should be part of checkout, you get an email confirming order so you thi k your good. Some time later you get an email asking for documents which you may not notice. Plates were insufficiently packaged and the adhesive fixing you pay extra for was woefully inadequate... I guess if plate falls off you buy more right... customer service was unhelpful and patronizing.

8 de abril de 2023
Opinión espontánea
Logotipo de ABD.co.uk

Respuesta de ABD.co.uk

Hi Brett

I'm very sorry to hear you were not happy with your order. I understand there were some issues that we resolved as quickly as possible for you.

The documents are required by law by the DVLA which we have no choice but to follow. We don't have it as part of the checkout process as many customers don't have them to hand at the time they place the order. Emailing instructions on how to send the documents in your own time is something we feel is fair to all customers. We do also state the requirement for the documents on the product description itself. However we will take your feedback on board and see if we can improve this further.

The number plates are sent out in purpose made padded number plate packaging. Looking at your communication with us, I can see they did arrive with you safely and undamaged. We have been using that for years and have not once had any issues. We are not entirely sure what you are referring to with "insufficiently packed". Please feel free to contact us if there is anything specific we can work on here.

The fixing pads are again purpose made number plate fixing pads. We supply 5 strips per plate unlike most other suppliers who only supply 3 per plate. We have not had any customer issue with the use of this, but please do let us know if you experience any problems and we will of course resolve it as quickly as possible for you. We certainly wouldn't expect you to buy new plates if the fixings failed.

As always, we are here to help. If there is anything we can assist you with, please do get back in touch.

Kind regards
ABD Team

Valorada con 5 estrellas sobre 5

ABD is a fantastic company and I would…

ABD is a fantastic company and I would highly recommend them and have already done so to friends and family

I've had headlight bulbs from ABD in the last 4 of my cars, and I've been using ABD since 2015.

I've had headlight bulbs for a Ford Galaxy (2012), another Ford Galaxy (2012), a Seat Alhambra (2016) and a Ford Galaxy (2017).

I normally end up dealing with Kim on the phone, who is fantastic, she is super efficient, pleasant and professional .

The bulbs from ABD are of great quality and the ones I have bought have come with a reassuring 2 to 3 year guarantee and if they do go wrong, ABD replacement service is super smooth, quick and efficient.

They will even send you out a free pre-paid envelope and the return procedure is painless and I've always found it to be really quick.

Kim in particularly fantastic as I recently had to get a replacement bulb for my 2017 Ford Galaxy.

However as ABD is NOT some dodgy company on eBay, the Bulbs I bought came with a 3 year warranty.

To replace the bulb on the Galaxy is a bit of a nightmare and I normally get my mechanic to do it, but he will charge me to take it out and charge me again to replace it (which is fair enough)

However Kim came up with the idea that I could buy a replacement bulb, and then when I return the faulty bulb that they would be able to refund me the money (with free postage on both sides !)

This was a great idea and one which I would not have thought of.

It meant that I only had to pay my mechanic ONCE to take the old bulb out and replace it with a new one.

Also the second Ford Galaxy that I owned unfortunately had to have a number of replacement bulbs BUT this was down to the car itself and nothing to do with the bULBS from ABD bulbs.

As those bulbs were under a two year guarantee, ABD did not make ANY fuss or quibble about the replacement bulbs, and were super efficient in getting new ones sent to me and were amazing in just replacing them.

Pricewise, I have found ABD to be very competitive and you have the peace of mind of knowing that they are of really good quality and also come with a 2 to 3 year warranty, depending on which type of bulb you buy.

As mentioned previously, I've been using them since 2015, so for 8 years and I have been very extremely happy with the service and will continue to use them.

I would say to keep up the good work, but I think that's just the way that they are at ABD and are just very professional and super efficient !

14 de marzo de 2023
Opinión espontánea

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