Auto Parts Warehouse Opiniones 

303
TrustScore: 1 sobre 5

1,1

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Never received my order, was never given updates on backorder items, and then the shorted me $11 on my refund? How are they in business?

Valorada con 1 estrellas sobre 5

Should have learned my lesson the first time, after I ordered a part for a 2000 Porsche that did not fit my vehicle. Most annoying and complicated return process ever that almost required an act... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Although they did replace my part when I was sent a broken one, they did not cover the installation for either part. If I wasn’t sent a broken part, I wouldn’t have had $400+ of extra labor costs. No... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Ordered a rocker panel for Chevy Silverado and received a rocker panel for a Ford truck. When I notified them they want me to pay to return it and lose my initial shipping saying I ordered the wrong p... Ver más

Información sobre la empresa

  1. Tienda de repuestos para automóviles
  2. Tienda de accesorios para automóviles

Información proporcionada por diversas fuentes externas

Our catalog includes a wide range of over 550,000 discounted car parts and auto accessories from different aftermarket manufacturers to fit all vehicle makes and models.


Información de contacto

1,1

Muy malo

TrustScore: 1 sobre 5

303 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Todas las opiniones

(303)

1 opinión en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Should have learned my lesson the first…

Should have learned my lesson the first time, after I ordered a part for a 2000 Porsche that did not fit my vehicle. Most annoying and complicated return process ever that almost required an act of Congress.

This time the front and rear EBC rotors listed on their website that indicates 100% guarantee that they would fit my Subaru Legacy vehicle did not fit at all. Mechanic nearly died laughing at how small they were and also verified information on their website. Now I am out $170.00 as they refuse to allow a return. Actually tried to pawn me off to the warranty department, as if something was defective, which was not the case.

Very poor customer service andI now know why they have such a short 30 day window to return parts. SHAME ON YOUR APW!!!!

Reason of review: Return, Exchange or Cancellation Policy.

23 de agosto de 2018
Opinión espontánea
Logotipo de Auto Parts Warehouse

Respuesta de Auto Parts Warehouse

Hi Steve,

We are really sorry to hear that you received incorrect items from us. We would like to get addressed with you and get it resolved. Please kindly provide us with the order information so we proceed with the investigation and take necessary actions. Thank you.

Valorada con 3 estrellas sobre 5

I've made several purchases from Auto…

I've made several purchases from Auto Parts Warehouse and never an issue. Good pricing, customer service and timely shipments.
However, their billing policy is not one I can get on board with. on my last order, the total amount was debited from my account (or put on hold, as customer service says) to confirm sufficient funding. Parts are shipped from various warehouses and each warehouse debited the cost of whatever part it was shipping. To date, they debited my account 6 times.
Meanwhile, the amount placed on hold is still unavailable to me. Customer service
says the hold was released, my bank says otherwise. My money is being held hostage until the entire order is shipped. My account is very well funded, so I'm not concerned. I can't condone this practice and will be returning the parts has they arrive and will no longer patronize Auto Parts Warehouse.
This policy may affect those on a tight budget and unable to have funds frozen for any amount of time.

17 de agosto de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Satisfied

Very happy with the parts and service. Parts are as they should be and on time.
Thanks

27 de julio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great parts availability

Great parts availability, prices are terrific and service is outstanding. I would like to see an upgrade of delivery services to receive orders in more promptly or less of a time in receiving orders.

26 de julio de 2018
Opinión espontánea
Valorada con 4 estrellas sobre 5

I've been purchasing automobile parts…

I've been purchasing automobile parts from Auto Parts Warehouse for 7 years running, and I don't intend to stop anytime soon. Irrespective of my African location in Lagos, Nigeria, each shopping experience on APW website results in success. Great shopping channel!

3 de julio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was given a very nice 2003 Mercedes…

I was given a very nice 2003 Mercedes E500 which did have a few issues. APW makes it very easy for me with their on line shopping. APW has a great selection of after market parts that are great quality and very affordable. A customer since 2009 and will continue. All parts shipped to my front door. Thank you APW.

3 de julio de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

prices could be better but super easy…

prices could be better but super easy to buy and delivered really quick. I would use them again.

29 de junio de 2018
Opinión espontánea
Logotipo de Auto Parts Warehouse

Respuesta de Auto Parts Warehouse

Hi Harry, We at Autopartwarehouse.com tried to reach you to help with your concern but have not heard back.

We apologize if there was any inconvenience and please let us know if what we can to help.

Sincerely,
Customer Advocate

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