I spoke to Jayne today as I was having difficulty downloading my current invoice. Jayne is a credit to your company and it is so nice being able to speak to someone I could understand. Jayne was polit... Ver más
La empresa ha respondido
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I spoke to Jayne today as I was having difficulty downloading my current invoice. Jayne is a credit to your company and it is so nice being able to speak to someone I could understand. Jayne was polit... Ver más
La empresa ha respondido
Paula was very friendly, helpful and professional during our call. She talked through / explained our options with us. After the call ended she then sent an email summarising the call. Excellent c... Ver más
La empresa ha respondido
AvantiGas has been delivering gas to my business every week for over 14 years. They have been exceptional with their deliveries. The main driver Glyn let's me know when he will be at the yard, and wh... Ver más
La empresa ha respondido
Spoke with Lily who was great and answered my query straight away no putting me on hold. All my interactions with Avantigas staff have been like this. The only downside is that the ACD voice announce... Ver más
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I had a great experience with Lily in customer services - she was very efficient and reassuringly resolved my query very promptly. It is so refreshing to deal with a person first hand and instantly resolve things. 👍

Respuesta de AvantiGas LPG
Ryan has been delivering our gas for several years now. We have always found him to be helpful and reliable and he always has a smile. Very happy customers - thanks!

Respuesta de AvantiGas LPG
Their customer service is second to none. Drivers are absolutely first class nothing is too much trouble

Respuesta de AvantiGas LPG
Les, the adviser was polite and courteous. Agreeing a two year fixed deal that I wanted without any hesitation.

Respuesta de AvantiGas LPG
Paula answered my call promptly and cheerfully. I had a question about an amopunt owing even though I pay by direct debit. That was very quickly and clearly sorted out and to her credit she then listened to my moan about the struggle I had to get a replacement turret lid. Good as her word she sent me the content of what she had passed on to her colleagues concerned with the matter. What a pleasure to be helped by someone like Paula with a happy laugh and problem solving attitude. Well done!

Respuesta de AvantiGas LPG
Luke did a fantastic job to repair the slight leak escaping from an underground pipe
He move a large barrel to access the necessary area and returned the barrel when he had finished the repair
There was little to show that the repair had been carried out as Luke took great care over the work he did
Thank you

Respuesta de AvantiGas LPG
I spoke to a most helpful Customer Service Adviser, Paula, who was professional and took the time to assist in dealing with the issue I had raised. Friendly and patient she ensured that every aspect of the matter was sorted and I was extremely satisfied with the whole experience.

Respuesta de AvantiGas LPG
Very helpful, friendly, polite staff who could speak and understand English, listened to me and helped to resolve the issue.

Respuesta de AvantiGas LPG
Very Happy today with the service from Avantigas. I got the detail I needed. Paula did a great job. - Thank you.

Respuesta de AvantiGas LPG
Called Avanti due to an impending house move. Customer Service lady (Jayne Knights) was very helpful and informed me on what to do when we have the exact moving date. Automatic top up is now disabled temporarily. Thankyou Jayne - great advice!

Respuesta de AvantiGas LPG
Paula was very friendly, highly professional, and made the process of switching my account very easy.
The handover to Les in Sales made opening and authorising the account was seamless, and again Les was extremely warm and helpful.
The whole process took about 15 minutes - super efficient and very professional

Respuesta de AvantiGas LPG
Paula was happy and came across really positive.Great service as always 😁😁

Respuesta de AvantiGas LPG
I had a problem with me bill kept getting reminders but I had paid by bank transfer sent an email within a certain short time had an email back from Paula stating I had but one digit wrong on my account number she is getting a refund back to me so I can pay it again
Such a polite and quick response impressed

Respuesta de AvantiGas LPG

Respuesta de AvantiGas LPG
Avanti is sometimes a little hard to contact directly when there is an emergency (ie running out of gas!!!), but above all it deserves this rating because of the care, attention and awareness of the guy who delivers out gas - the excellent Wayne! Well done Avanti for employing Wayne!

Respuesta de AvantiGas LPG
i WAS EXPERTLY AND VERY POLITELY DEALT WITH ON THE TELEPHONE BY LILY.

Respuesta de AvantiGas LPG
It was so lovely to speak to Paula today who was so helpful with my enquiry as was her colleague Jayne who I spoke with on Tuesday
Thank you to both

Respuesta de AvantiGas LPG
A very friendly and helpful agent Les sorted out my request quickly.
Unfortunately his headphones were on the blink and I couldn't hear every other word.

Respuesta de AvantiGas LPG
Quick responce to questions asked and knowledgable person to talk to.

Respuesta de AvantiGas LPG
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