I spoke to Jayne today as I was having difficulty downloading my current invoice. Jayne is a credit to your company and it is so nice being able to speak to someone I could understand. Jayne was polit... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Paula was very friendly, helpful and professional during our call. She talked through / explained our options with us. After the call ended she then sent an email summarising the call. Excellent c... Ver más
La empresa ha respondido
AvantiGas has been delivering gas to my business every week for over 14 years. They have been exceptional with their deliveries. The main driver Glyn let's me know when he will be at the yard, and wh... Ver más
La empresa ha respondido
Spoke with Lily who was great and answered my query straight away no putting me on hold. All my interactions with Avantigas staff have been like this. The only downside is that the ACD voice announce... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre AvantiGas LPG
Escrito por la empresa
AvantiGas is a leading Liquefied Petroleum Gas (LPG) supplier in the UK, offering efficient off-grid energy solutions for both homes and businesses. We now also offer BioLPG to both our Business and Home customers as part of our incentive to succeed in a low carbon future and meet the decarbonisation challenge with BioLPG. If you’re looking for a reliable energy alternative that caters to your unique needs, explore what AvantiGas can do for you.
.png)
Información de contacto
4,7
Excelente
7 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Luke (and the tank delivery driver) was…
Luke (and the tank delivery driver) was awesome on the tank swap out today, quick efficient and all sorted with in the two hour window.
28 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Mark,
It is great to hear that Luke was efficient and provided an excellent service.
Thank you so much for taking the time to leave a review.
The AvantiGas team.
Call was answered straight away
Call was answered straight away. Lily explained clearly what was needed. Confirmation received promptly.
Excellent customer service. Thank you Lily.
24 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Chris,
Thank you for taking the time to leave a review.
I am pleased to hear that Lily handled your enquiry well and that you received excellent service.
The AvantiGas team.
Helpful and explained everything I…
Helpful and explained everything I needed to know. Answered call very promptly
22 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Laura,
Thank you for leaving us a review.
It is great to hear we have been on hand to assist you recently. If there is anything more we can do please get in touch.
The AvantiGas Team
Query resolved quickly
Very polite, professional and helpful.
My query was dealt with very quickly and I had all the information I needed. Also the call was answered within a very reasonable time.
21 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Jane,
Thanks for your review.
We are pleased to hear we have been able to assist you! If there is anything more we can do please reach out.
The AvantiGas Team
Be very careful as they are refusing to supply LPG even though its been fine since 2007
Avoid! Two years ago I moved to a cheaper LPG supplier recently I asked Avanti to quote as a new supplier. They have refused to supply.
So annoyed as the Internal Sales & Support Manager has sent a very generic reply - background info - Avanti installed the tank in 2007 and delivered gas for over 10 years and all was fine and now they say it does not meet regulations quote 'tank is not sited in line with industry guidance, the 3 meter area surrounding the LPG tank should be clear of any objects, buildings, boundaries, vegetation etc. After reviewing photos of your LPG tank, it is enclosed on all sides by vegetation and fencing and doesn’t meet the minimum requirement of 50% ventilation. Also, as the tank is enclosed on all sides, the driver does not have two means of escape in case of emergency' - its a joke AVANTI installed the tank - so warning think carefully if you leave them to get a better quote for LPG as they send you a maintaining LPG tank information booklet and refuse to supply. I expect loads of customers don't meet these requirements either so be aware when renewing your contract.
21 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Sarah,
Thanks for your review.
I am sorry to hear you are unhappy with us not being to take over supply from your current supplier.
Whilst we appreciate the tank was previously supplied by us, sites do change over time naturally and where we purchase a tank from another supplier, we have a strict list of requirements in order for us to do so.
In this instance, we have noted a number of issues with the siting and electrics nearby and we are unable to take over supply. This will be something you need to address with your current supplier as the responsibility sits with the owners of the vessel.
Rejecting a switch to us is always a last resort and if the area surrounding the vessel does change please reach out to us and we would be happy to review further.
The AvantiGas Team
The person on the other end of the…
The person on the other end of the phone was both helpful and friendly. My request was sorted quickly and I felt reassured.
Great service - Thank you
21 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Paul,
Thanks so much for your review.
It is great to hear we have been on hand to help you recently. If there is anything more we can do please reach out!
The AvantiGas Team
Excellent and thorough communication…
Excellent and thorough communication and customer service from Les, has made the transition to LPG so easy
20 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Thomas,
Thanks for taking the time to share your review.
We are delighted to hear Les has been on hand to assist you recently.
We will be sure to pass your comments on to Les.
The AvantiGas Team
Consistant and Reliable
We have been with Avanti for some years as the service provided has always been consistant and reliable. The remote monitering gas usage system installed works well and ensures deliveries are made before the gas level becomes a concern. The tanker drivers are evidently expert in handling the delivery equipment and every delivery at our difficult location never seems any problem for them. We can highly recommend.
17 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hello,
Thanks for leaving us a review.
We are pleased to hear we are always consistent and reliable! If there is anything more we can do please reach out.
The AvantiGas Team
Paula was very helpful in confirming a…
Paula was very helpful in confirming a refund would be sent out and new payment details too.
16 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Gabrielle,
Thank you for your review.
We are pleased to hear Paula has been on hand to assist you recently.
We will be sure to pass your comments on.
The AvantiGas Team
Very happy with customer service today
Very happy with customer service today
Really helpful
17 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Richard,
Thank you for your review.
We are delighted to hear we have provided an excellent service!
The AvantiGas Team
A lovely lady called Paula was very…
A lovely lady called Paula was very helpful with my enquiry i was totally satisfied after to speaking with Paula she is very friendly and very polite and helpful
16 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Mandy,
Thanks for taking the time to share your feedback.
It is great to hear Paula has been friendly and helpful during your recent telephone call!
The AvantiGas Team
Super customer service
Jayne was very helpful. She went through security questions quickly and efficiently and was able to answer my questions easily. Thank you!
15 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hello,
Thanks for your review.
It is great to hear Jayne has been on hand to assist you recently.
We will be sure to pass your feedback on!
The AvantiGas Team
Avanti Gas have gone out of their way…
Avanti Gas have gone out of their way to respond in timely fashion and adjust my monthly direct debit and send me a cheque happy days. I spoke to Paula today to thank her and she was absolutely charming efficient and amusing a greta combination
14 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Oliver,
Thanks for leaving us a review.
We are pleased to hear we have been able to assist you regarding your direct debit recently.
We will be sure to pass your comments on.
The AvantiGas Team
Great service
Call answered quickly and efficiently. The agent was incredibly knowledgeable with a delightful personality.
14 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi John,
Thanks for your review.
It is great to hear we have been on hand to assist you recently!
The AvantiGas Team
Excellent phone call,resolved my…
Excellent phone call,resolved my problem,very friendly.
13 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Tracy,
Thank you for your review.
It is great to hear we have been friendly during your recent telephone conversation.
We are always on hand to help if you need anything further!
The AvantiGas Team
My experience with the company's tech…
My experience with the company's tech is not great ,which is why I spoke to Paula who was extremely helpful. The issue I keep having is with the web site which does not recognise our account number as ID. The other complaint I have is the messages we have recieved a number of times saying that the meter readers could not access our meter. It is in the same place as all the other houses, through a garden gate with no lock just a simple latch on it at the side of the house.
8 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Richard,
Thanks for leaving us a review following your recent telephone call with Paula.
We will be sure to pass your comments on to the relevant teams involved!
The AvantiGas Team
Renewing contract handled friendly and…
Renewing contract handled friendly and very kindly. Thank you, Les
9 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Barry,
Thanks for your review.
We are pleased to hear Les has been on hand to assist you renewing your agreement with us.
We will be sure to pass your comments on!
The AvantiGas Team
Lily was brilliant owned the request…
Lily was brilliant owned the request and proactively came back to me
with a solution that was agreeable by all
9 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Paula,
Thanks for your review.
It is great to see Lily has been able to assist you recently. If there is anything more we can do please reach out!
The AvantiGas Team
Respuesta de AvantiGas LPG
Hello,
Thanks for taking the time to leave us a review.
We are delighted to hear we have provided such a great service recently!
The AvantiGas Team
Lovely helpful and warm :)
9 de julio de 2026
Opinión espontánea
Respuesta de AvantiGas LPG
Hi Molly,
Thanks so much for your review.
We are delighted to see we have provided a 5 star service!
The AvantiGas Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.