I recently had occasion to order some USB adapters from AV Parts Master and was most impressed with the quality of the Lindy brand adapters that I received and the speed with which the order was fulfi... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
The company really went the extra mile for our order! I ad ordered the wrong part and, when I queried what I had done, they went into action to discover the part I actually needed - going so fa... Ver más
La empresa ha respondido
I ordered a headset which was out of stock. There was confusion about what I had ordered vs what I thought I had ordered. Ellie King-Green called me, explained the situation and then sorted out a li... Ver más
La empresa ha respondido
I bought an Ergotron LX Pro Series from AV Parts Master, and the experience was excellent. The product was very difficult to find in the UK at the time, but AV Parts Master had it listed at a... Ver más
Información sobre la empresa
- Proveedor de equipos audiovisuales
- Tienda de equipos de cine en casa
- Tienda de mosquiteras
- Tienda de TV
Escrito por la empresa
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Información de contacto
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Reino Unido
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Excelente
450 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 83% de las opiniones negativas
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Immediate connection and communication
Immediate connection and communication. Product arrived very quickly. Follow up communication was good. Company seems to understand customer care.
3 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Raeesa
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Really good helpful service
Really good service from Jordan. I asked for a price match and was provided with a quote and order link. Item dispatched and delivered next day.
You can't say fairer than that. good price, good service. Thank you.
9 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Chris
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would 100% recommend this firm
Second time using AV parts master for a cinema lamp - along with being a really competitive price for genuine parts, they service is first class, next day delivery and communication with humans (No chat bots or automated messages)
Would use again 100%
3 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Daniel
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very good and informative about the…
Very good and informative about the product you are buying
10 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Shekera
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Very happy to Recommend
Very happy with service. Part was delivered to time and worked perfectly after being swopped for old component. Have always been satisfied with AVPartsmaster service and am very happy to recommend.
10 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon ICT Chigwell
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Ordered a gaming monitor and it arrived…
Ordered a gaming monitor and it arrived quickly. Very happy with my purchase
10 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Luke
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I recently purchased a monitor from AV…
I recently purchased a monitor from AV Parts Master and I couldn’t be happier with the service.
The whole process was smooth from start to finish. The monitor arrived quickly, was well packaged, and was exactly as described. Communication was clear, the price was fair, and everything felt professional and reliable.
It’s always reassuring when a company does exactly what it says it will do, and AV Parts Master delivered a great experience. I would happily buy from them again and would definitely recommend them to others.
Excellent (excellent) service.
10 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Very Happy Customer
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I recently brought a projector that had…
I recently brought a projector that had limited stock and I must say the customer service was excellent. Louis was very helpful in finding the right projector for me and was very patient and polite in doing so. The phone call was very professional and i’m pleased with the result.
28 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon William
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Not Next day delivery
Orders made before 4pm are not actually prepared for next day delivery. Dont rely on this even if they call you to confirm item has been shipped as they do not provide relyable information. Customer services have been of little to no help. If you need goods to be delivered by a set date best to go elsewhere.
4 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Dal
Thank you for sharing your feedback. We are genuinely sorry that your experience didn’t meet the high standards we strive for, and we understand how frustrating it is to plan for a next-day delivery when not always available
To clarify the situation, our stock levels fluctuate rapidly throughout the day, and occasionally, an item sells out without associated messaging being updated in real-time. When this happens, our team’s priority is to find a solution so you aren't left empty-handed—this is why we suggest either comparable alternatives and estimated delivery wait times. It is never our intention to mislead, but rather to ensure you have a suitable, immediate alternative if not available for next-day delivery
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience with us.
Kind regards,
The AV Parts Master Team
These guys go above and beyond in their…
These guys go above and beyond in their service. I ordered this because they had the projector at a good price online and appeared reputable. Before they dispatched, they phoned me to check I knew the requirements for a screen (which I did, but may well not have known). The purchase was for a Hisense Ultra-Short-Throw. They were keen to let me know they could also pick up queries. Truly grateful to see internet purchases meet old school, actual care and attention from customer service.
20 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Nich
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I received fantastic support from Jess in Sales Support
I received fantastic support from Jess in the Sales Support team after there was an availability issue with my order. Without fuss and very speedily she found an alternative, which has saved me a lot of unnecessary stress and worry. Thank you.
2 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Greg
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and great customer…
Excellent service and great customer support.
No need to think twice to buy from AV Parts Master, highly recommended.
18 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Thomas
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Outstanding service, above and beyond!
Erik has assisted greatly with obtaining an item that was difficult to source. He went well above and beyond to assist me, including sourcing potential alternatives, and offering a full refund if I wished. I was ordering from abroad so we had some difficulties connecting at first, but once we got on the phone things went wonderfully, and he was incredibly pleasant and helpful. He was ultimately able to source the item I was after, which is going to make somebody special to me very happy.
I would recommend coming here for anything you need that they offer. The service was outstanding. Thank you, Erik, and AV Parts Master!!
22 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Erin
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
We recently had AVPartsmaster come out…
We recently had AVPartsmaster come out to install two 75” iiyama screens with OPS units, and they did an excellent job from start to finish.
A special mention as well to Scott Parker from the sales team, who arranged everything and made the whole process straightforward and well organised.
Ollie and Luke carried out the installation professionally and efficiently, ensuring everything was set up correctly and fully tested before they left. They were friendly, knowledgeable, and clearly took pride in their work, which really showed in the quality of the installation.
The screens look fantastic and are working perfectly.
Thank you to Scott, Ollie, and Luke – highly recommended and a great service all round.
21 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Carol
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Premium customer service
I was looking for a 27" 4k monitor with USB-C docking for home office use. The preference was a Dell S2725QC, but Dell lead time was in excess of 5 weeks and they couldn't even suggest a delivery date until I had paid. Needless to say I looked elsewhere.
I found AV Parts Master had this monitor listed at a cheaper price. I rang them and spoke to a wonderful lady called Ellie, who confirmed they had some arriving within a week. She also mentioned they had a similar iiyama monitor in stock and sent me a full comparison of the 2 monitors. Decided on the Dell and placed the order online and Ellie said she would email me as soon as it was available for dispatch.
One week later a received an email from Ellie with the Parcelforce Express24 tracking number, and received the monitor the next day at lunchtime. The monitor was up and running within the hour and very pleased with it.
The service I received from Ellie at AV Parts Master was exemplary from start to finish and it made the purchase a really great experience. Their website is now on my favourites list.
11 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I ordered a screen floor stand and then…
I ordered a screen floor stand and then realised an hour after placing the order online it wasn't suitable for the screen I had.
Called them up and spoke with Aidan who was extremely helpful. He paused the order found a solution and amended the order. A great experience and would order from them again.
thank you Aidan
15 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Mike
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
OUTSTANDING!
Took a step into the nightmarish world of after market projector bulbs but quickly found AV Parts Master who swiftly supplied the exact item(s) I was looking for. Jordan on the Live Chat, Andy and Erik in sales, and Jake in Customer Services, all providing excellent advice, guidance and reassurance in obtaining OEM parts for a phenomenal price with next day delivery - OUTSTANDING!
14 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning JR
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
The projector I had my eye on was…
The projector I had my eye on was discontinued by the manufacturer but Ellie was able to suggest three alternatives and very quickly arranged for my choice to be sent. Excellent amiable customer service and very efficient. Well done.
29 de abril de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Norman
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Respuesta de AV Parts Master
Morning R Baker
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I was very happy with the sales support…
I was very happy with the sales support and my contact was very efficient and competent to help me finding the accessories I needed.
7 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Isabelle
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
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