Ordered a Hisense projector on next day delivery as needed for a home project, customer service was brilliant helping me with all the measurements and everything like that, even though I’d already don... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
These guys have always been awesome with our requests. always followup with a call to confirm the order and their email comms have been spot on too. I use these mainly to replace parts of our compa... Ver más
La empresa ha respondido
Phenomenal service! AV Parts Master is 10/10 5* company. From the point of order to delivery took just a little over 12 hours! Unbelievable! The customer service team are superb and Holly and Jake wer... Ver más
La empresa ha respondido
Called in and spoke to Ellie, needed a projector and mount urgently but didn't know what option would work. She went through all the measurements and within my budget too. Arrived on Tuesday nex... Ver más
La empresa ha respondido
Información sobre la empresa
- Proveedor de equipos audiovisuales
- Tienda de equipos de cine en casa
- Tienda de mosquiteras
- Tienda de TV
Escrito por la empresa
AV Parts Master Ltd is one of the UK's leading online audio visual retailers. Founded in 2000, the company started off as a small online retailer for projector spares and has grown into a major reseller and installer of audio visual equipment. We offer our customers over 40,000 quality products, and this list is growing every day. From projector lamps, projector bulbs, projector accessories, projector repair, projector installation, and other projector accessories to interactive whiteboards, with all makes from SMART Board, to CleverTouch to Promethean. We also have a sister company/website which is more tailored for your IT needs/requirements. Please visit itpartsmaster.co.uk to view our range. We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.
Información de contacto
Unit 6, Wokingham Commercial Centre, Molly Millars Lane, RG21 2RF, Wokingham, Reino Unido
- 08001707012
- sales@avpartsmaster.co.uk
- www.avpartsmaster.co.uk
4,7
Excelente
463 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 85% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I recently brought a projector that had…
I recently brought a projector that had limited stock and I must say the customer service was excellent. Louis was very helpful in finding the right projector for me and was very patient and polite in doing so. The phone call was very professional and i’m pleased with the result.
28 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon William
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Not Next day delivery
Orders made before 4pm are not actually prepared for next day delivery. Dont rely on this even if they call you to confirm item has been shipped as they do not provide relyable information. Customer services have been of little to no help. If you need goods to be delivered by a set date best to go elsewhere.
4 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Dal
Thank you for sharing your feedback. We are genuinely sorry that your experience didn’t meet the high standards we strive for, and we understand how frustrating it is to plan for a next-day delivery when not always available
To clarify the situation, our stock levels fluctuate rapidly throughout the day, and occasionally, an item sells out without associated messaging being updated in real-time. When this happens, our team’s priority is to find a solution so you aren't left empty-handed—this is why we suggest either comparable alternatives and estimated delivery wait times. It is never our intention to mislead, but rather to ensure you have a suitable, immediate alternative if not available for next-day delivery
Customer feedback is of the highest importance to us and we are always looking at ways to improve or service. We do appreciate your feedback and again thoroughly apologise for your recent experience with us.
Kind regards,
The AV Parts Master Team
These guys go above and beyond in their…
These guys go above and beyond in their service. I ordered this because they had the projector at a good price online and appeared reputable. Before they dispatched, they phoned me to check I knew the requirements for a screen (which I did, but may well not have known). The purchase was for a Hisense Ultra-Short-Throw. They were keen to let me know they could also pick up queries. Truly grateful to see internet purchases meet old school, actual care and attention from customer service.
20 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Nich
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I received fantastic support from Jess in Sales Support
I received fantastic support from Jess in the Sales Support team after there was an availability issue with my order. Without fuss and very speedily she found an alternative, which has saved me a lot of unnecessary stress and worry. Thank you.
2 de junio de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Greg
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and great customer…
Excellent service and great customer support.
No need to think twice to buy from AV Parts Master, highly recommended.
18 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Thomas
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Outstanding service, above and beyond!
Erik has assisted greatly with obtaining an item that was difficult to source. He went well above and beyond to assist me, including sourcing potential alternatives, and offering a full refund if I wished. I was ordering from abroad so we had some difficulties connecting at first, but once we got on the phone things went wonderfully, and he was incredibly pleasant and helpful. He was ultimately able to source the item I was after, which is going to make somebody special to me very happy.
I would recommend coming here for anything you need that they offer. The service was outstanding. Thank you, Erik, and AV Parts Master!!
22 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Erin
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
We recently had AVPartsmaster come out…
We recently had AVPartsmaster come out to install two 75” iiyama screens with OPS units, and they did an excellent job from start to finish.
A special mention as well to Scott Parker from the sales team, who arranged everything and made the whole process straightforward and well organised.
Ollie and Luke carried out the installation professionally and efficiently, ensuring everything was set up correctly and fully tested before they left. They were friendly, knowledgeable, and clearly took pride in their work, which really showed in the quality of the installation.
The screens look fantastic and are working perfectly.
Thank you to Scott, Ollie, and Luke – highly recommended and a great service all round.
21 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Carol
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Premium customer service
I was looking for a 27" 4k monitor with USB-C docking for home office use. The preference was a Dell S2725QC, but Dell lead time was in excess of 5 weeks and they couldn't even suggest a delivery date until I had paid. Needless to say I looked elsewhere.
I found AV Parts Master had this monitor listed at a cheaper price. I rang them and spoke to a wonderful lady called Ellie, who confirmed they had some arriving within a week. She also mentioned they had a similar iiyama monitor in stock and sent me a full comparison of the 2 monitors. Decided on the Dell and placed the order online and Ellie said she would email me as soon as it was available for dispatch.
One week later a received an email from Ellie with the Parcelforce Express24 tracking number, and received the monitor the next day at lunchtime. The monitor was up and running within the hour and very pleased with it.
The service I received from Ellie at AV Parts Master was exemplary from start to finish and it made the purchase a really great experience. Their website is now on my favourites list.
11 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Steve
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I ordered a screen floor stand and then…
I ordered a screen floor stand and then realised an hour after placing the order online it wasn't suitable for the screen I had.
Called them up and spoke with Aidan who was extremely helpful. He paused the order found a solution and amended the order. A great experience and would order from them again.
thank you Aidan
15 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Mike
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
OUTSTANDING!
Took a step into the nightmarish world of after market projector bulbs but quickly found AV Parts Master who swiftly supplied the exact item(s) I was looking for. Jordan on the Live Chat, Andy and Erik in sales, and Jake in Customer Services, all providing excellent advice, guidance and reassurance in obtaining OEM parts for a phenomenal price with next day delivery - OUTSTANDING!
14 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning JR
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
The projector I had my eye on was…
The projector I had my eye on was discontinued by the manufacturer but Ellie was able to suggest three alternatives and very quickly arranged for my choice to be sent. Excellent amiable customer service and very efficient. Well done.
29 de abril de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Norman
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Respuesta de AV Parts Master
Morning R Baker
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I was very happy with the sales support…
I was very happy with the sales support and my contact was very efficient and competent to help me finding the accessories I needed.
7 de mayo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Isabelle
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Projector help
Wanted a replacement projector but found out that it was end of life, massive thanks to Ellie for helping find a suitable replacement with next day delivery and fast responces!
28 de abril de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Spodgey
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Exceptional Accountability and a First-Class Resolution
I recently had a complex issue regarding a monitor specification that didn't match the initial advice I was given. While errors can happen in any business, the true test of a company is how they handle them.
I was incredibly impressed with the level of service I received from AV Partsmaster. My case was handled by Tom Donegan, who took personal accountability for the mistake. He didn’t just apologize; he went above and beyond to find a solution that worked for me, securing management approval for a very fair resolution on an upgraded model. Crucially, he also arranged for the collection of the original unit and the delivery of the new one entirely at the company’s expense.
The new unit is now set up and working perfectly. It’s rare to find a company that prioritizes customer satisfaction over their own 'bottom line' quite like this. Professional, communicative, and highly recommended. A big thank you to Tom and the team for turning a frustrating situation into a very positive experience.
29 de abril de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Eric Brennan-Hazell
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Absolutely amazing Experience
Absolutely amazing Experience. Tom for the Sales team was a Legend. from start to finish had great communication. The equipment arrived quick and was installed even quicker. will recommend to everyone
15 de abril de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon Mr Hassan
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Excellent service and reliability
Excellent service and reliability. AV Parts Master are consistently responsive, knowledgeable, and quick to help. Scott in particular provides outstanding customer service—clear communication, great advice, and fast turnaround every time. Most recently, I ordered a TV on Monday and it arrived first thing Tuesday morning. Highly recommended.
14 de abril de 2026
Opinión espontánea
Respuesta de AV Parts Master
Afternoon G Freeman
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have been working with Austin for some time now....
I have been working with Austin for some time now, and the service has consistently been excellent. He’s knowledgeable, responsive, and always goes the extra mile to ensure everything runs smoothly.
If you’re looking to purchase Extron equipment, I’d highly recommend reaching out to Austin, he’s a reliable and professional partner who makes the whole process seamless.
8 de abril de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Charlie
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
Would Recommend
Easy purchase, specialist products and great communication. Purchased 2 OPS PC's and a large Samsung Android Touch Screen. Would recommend.
4 de marzo de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning CM
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
I have used AV Partsmaster for a while…
I have used AV Partsmaster for a while now.
When ever i need expert help the guys there always help out and get back to me really quickly.
Next day delivery on all my orders and very friendly bunch. I must say my account manager Aiden is by far the most friendliest chap. will continue to use for a while for all my AV needs.
6 de abril de 2026
Opinión espontánea
Respuesta de AV Parts Master
Morning Mr Brown
Many thanks for taking the time to leave us a positive 5*star review here on Trustpilot.
We are glad to hear that your experience with us was positive. Your feedback really helps us improve our commitment to customer service and providing an all-round 5 star experience.
Our team here at AV Parts Master always appreciates recognition via these positive reviews, something collectively as a team we take immense pride in.
We look forward to serving you again here at AV Parts Master.
Kind regards,
The AV Parts Master Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.