Balfe's Bikes - Streatham Opiniones 

896
TrustScore: 4.5 sobre 5

4,5

87 Streatham Hill, Streatham, SW2 4UB London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I always enjoy going into Balfes Bikes because I know that, whatever the issue, it will always be solved fast and without fuss. I always leave knowing more than when I went in. Many thanks, Geoff P... Ver más

Valorada con 5 estrellas sobre 5

Thanks Balfe's Bikes i had a nut and bolt that had a bad thread for my cycle they had a rummage around and found me a spare that fitted great .... by mistake had forgotten my wallet and phone so they... Ver más

Valorada con 5 estrellas sobre 5

Wow! Paul A of Streatham Balfe was exceptional with his advice, guidance, cycling information, patience and professionalism. As a cyclist who just rides with no proficiency, he was the right perso... Ver más

Valorada con 4 estrellas sobre 5

The customer service is often good, although one guy at the Streatham branch started sorting out my online purchase, then broke off to serve someone else, and just left me standing there. Train him... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de bicicletas
  2. Tienda de ropa deportiva
  3. Tienda de reparación de bicicletas
  4. Tienda de accesorios para bicicletas
  5. Ciclismo en ruta

Sobre Balfe's Bikes - Streatham

Escrito por la empresa

The Bike Sales and Servicing Specialists.


Founded in 2008, Balfe’s Bikes has 12 bike shops in London and the South East. We stock the world’s best bike brands including Trek, Specialized, Brompton, Whyte, Giant, BMC, Frog and more, plus all the acccessories you would expect.


We are proud to maintain high standards of service in our shops, our workshops and online. View our website for the latest product releases, deals and more to find everything you need to enjoy cycling.


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About Balfe's Bikes

Escrito por la empresa

Free Click & Collect
To our 12 stores across London and the South East
Free delivery
Free delivery on all bikes over £500 - Free delivery non-bike orders over £30 (*excluding bulky or restricted items free delivery over £100)
0% finance
Available to help spread the cost via Klarna. Terms & Conditions apply.
Cycle to Work available
Vouchers accepted to save 25-39%
Online service booking
For our professional workshops
Balfe’s personal bike delivery
No unpacking required. Bike built and ready to ride straight away, for local customers

Información de contacto

  • 87 Streatham Hill, Streatham, SW2 4UB, London, Reino Unido

  • 020 8671 1984

4,5

Excelente

TrustScore: 4.5 sobre 5

896 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(896)

4778 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Poor post sales customer service

I spent £3000 in 6 months on two bikes with your company. I missed the 6 week service on the first bike. No good-will was extended to myself as a local customer in Streatham. When I called the support number it was agreed the 6 week service would take your company about ten minutes to complete. I did have a problem on the first bike . Luckily a local Authority cycle scheme fixed that basic chain falling off problem. Buying the bike was a good experience from store staff. This management decision to refuse a a 10 minute look over of the bike has left a nasty taste of being patronised as a potential buyer only to be disregarded after the sale was complete. I accept the late submission to the repair was my own fault.

6 de noviembre de 2024
Logotipo de Balfe's Bikes - Streatham

Respuesta de Balfe's Bikes - Streatham

Hi,

We apologise that we have not met your expectations on this occasion.

We offer free 6 week check up on all bikes purchased from us, when you came back for this service you had owned the bike for 5 months (20 weeks), so this had gone over the 6 week time frame. We are happy to extend this to 12 weeks, but given the length of time you had owned the bike we were unable to offer a further extension to this.

Balfes Streatham

Valorada con 5 estrellas sobre 5

Help with pump

Craig at Balfe's Bikes in Streatham was extremely helpful with my pump. He patiently showed me how to pump up my tyres as I was having trouble and made sure they were at the correct pressure. Thanks Craig!

8 de noviembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Friendly staff and great service

Friendly staff and great service. Items that I ordered from the website arrived within the expected time. The staff were very helpful in providing me all the information I needed to make the most of my newly acquired gear.

24 de octubre de 2024
Valorada con 5 estrellas sobre 5

Super helpful staff

Super helpful with a recent cycle-to-work scheme purchase. Staff were really friendly and knowledgeable, and allowed me lots of time to get my bike set up.

20 de septiembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Poor service

Poor service, the girl who served at the till was very unhelpful and rude. I have been informed by the call to come and collect the bicycle but when my wife came there the bicycle wasn’t ready. Not date been given when the service it’s done. Been advised to wait for an email when it’s ready.

1 de octubre de 2024
Valorada con 5 estrellas sobre 5

The employees are professional

The employees are professional, they do complete the service in a short time. They are willing to answer questions and provide suitable advice that helps costumers decide for more convenient adjustments on there bicycles, fixing or equipment.

3 de octubre de 2024
Valorada con 5 estrellas sobre 5

Friendly

Friendly, helpful and knowledgeable adviser. Bike repaired in 20 minutes!

21 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Had my commuting bike fixed at Balfe's…

Had my commuting bike fixed at Balfe's Bikes in Streatham. Brilliant job by the workshop team to change out the worn cassette and chain and check over the rest of the bike - rides like new - superb! Good pricing too and slotted in over a weekend. Can't beat the service. Thanks!

6 de octubre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

I need a new bike repair shop

I was told bike repairs would take a day. It took 3 days. Expected my bike on a Monday evening got it back Wednesday evening. Not happy with the quality of repair as there was still spme side to side movement of the back wheel. Won't go back just need to find a better bike repair shop.

26 de septiembre de 2024
Logotipo de Balfe's Bikes - Streatham

Respuesta de Balfe's Bikes - Streatham

Hi there Darren. I am sorry that you were not happy with the service you received in store. When a bike is dropped off in store the workshop would have needed to create a quote for the service; at this point the store would not have known what parts were required and the associated service time. Once they can confirm this, a quote is generated. On this occasion a message was sent to you Wednesday morning (11:35am) to advise that your bike repair was complete. When you collected the bike, the team advised that the rear wheel was very slightly loose (not unsafe) as if it was any tighter it would not spin freely. Thank you for your understanding in this matter. Kind regards, Team Balfes.

Valorada con 5 estrellas sobre 5

Great experience on line and in store - Thanks Rebecca

Had a really good experience in store and online with Rebecca at the Streatham outlet. Had a new bike on a cycle to work scheme that they had to order in. It came a month earlier than expected and they still through in some inner tubes on the house for the wait to get it in store! Great email communication throughout the process which is hard to come by these days and will certainly be using them as my go to shop going forward

20 de septiembre de 2024
Valorada con 5 estrellas sobre 5

Super quick

Super quick, helpful and polite staff! Will definitely bring my bike back here.

14 de septiembre de 2024

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