Beanz Opiniones 

Bought a Sage machine with an offer of 2 bags of free coffee from Beanz.com. There were no choices for decaf so I messaged them. The two free bags arrived quickly and well packaged.

Nikeziwe replied that unfortunately decaf was not part of the offer. He then messaged me again and offered a complimentary bag of decaf which also arrived promptly. Very pleased with the customer service I received from Nikaziwe.

Great customer service, very happy with the way the customer support handled my request.

Schnelle unkomplizierte Hilfe! Sinnvolles Ergebnis ohne lange Erklärung. Danke! Mehr davon.

Der Kundendienst hat mein Anliegen schnell und unkompliziert erledigt.

Danke schön 🙏

Coffee is very good, however customer service is a complete disaster with huge delivery delays. Now I have been without coffee for 10 days and customer service is saying I have to wait for up to additional 8 business days!! It is unclear what happened and why my order was not processed.

We frequently grab our Caravan coffee from Beanz, never had a problem with it. Arrives within a week freshly roasted, the cashback offer is great and works automatically.

Schnelle Hilfe bekommen, Problem gelöst. Danke

I’ve been with Beanz for around 6 months and regularly source my coffee through them. I am very appreciative of their customer service (their response time, ability to understand and solve my queries).
I like the fact that all coffee bean brands are under one roof and I can try a variety.

...who wait.

I bought a new Sage/Breville Barista Exoress and got a free two small bags of coffee via Beanz, wasn't happy with the outcome, wrong flavour profile due to a mix up on the site, and was offered a replacement.

I've just started on that replacement and it was great. Nikeziwe at Beanz was super helpful and totally understood the issue and resolved in good time.

I'm happy to recommend from my first experience.

Customer service is abysmal! Endless calls and emails and acknowledgment that they were wrong but still fail to honour their suggested goodwill gesture. False promises and lack of communication and follow through. Regardless if the coffee is good or bad il take my business elsewhere.

Der Support hat sehr schnell reagiert und das Problem zu meiner vollsten Zufriedenheit gelöst.

Sehr schnelle Reaktion und sehr kulante Lösung!

Der Kontakt war sehr freundlich, schnell und hilfsbereit...

Im Kaffee-Abo ist nicht intervallgerecht geliefert worden. Auf meine Mail habe ich innerhalb von wenigen Stunden eine sehr effektive Rückmeldung erhalten. Genau so stellt man sich das vor. Danke!

Eine Lieferung hatte etwas Verspätung. Mir wurden direkt im Express zwei kostenlose Tüten Bohnen nach meiner freien Wahl als Entschuldigung zugesendet.

Super Service

Beanz is my top choice for the freshest coffee beans. I will continue to shop from here for life. The best company for fresh coffee beans ! Customer service is excellent. Never had better customer service than beanz!

Ich bin sehr dankbar, dass das Problem umgehend behoben wurde. Vielen Dank.

I bought a Bambino machine October 2023 with an offer of £50 cashback for every 20 purchased up to a maximum of £200 within 2 years of purchase. Initially there was a problem starting the cashback so I assumed (wrongly) the 2 years started from the activation. I have just made my last claim for £50 which has been rejected. My problem is that the online account kept updating with every order towards my cashback so I assumed I was still qualifying.
I claimed in good faith but despite 10+ emails I was declined. So if your claiming cashback be aware the cashback status on your account might not be correct.