BEDFORDSHIRE CAR SALES Opiniones 

My daughter needed a car - which I was dreading - went to BCS, met George. He was very patient and understanding. He listened to my daughter, and suggested a few cars. They settled on one, went for a test drive, and then George did all the necessary paperwork. His service was excellent! Highly recommend!

Do not buy a car from this dealership. I recently purchased a car from this dealership and they delivered at night about 8:40 pm. I didn't physically go to see the car just because I trusted this company by seeing their customers'reviews.

Even though I requested them to deliver a car in daylight to see the defects, later I realized that the car had uncountable scratches, dents that’s why they refused to deliver in daylight. I also found it has a sign with buzzer on the instrument panel but they said it's a parking sensor, the parking buzzer doesn't beeps on wide quiet road in the morning about 4 o'clock, and it comes very few times a day which non of them mentioned in the description.

The next day when I complained about the issues during the conversation the car seller started shouting at me saying that if you want to buy a dent less, scratch less car then you can buy from a show room don't buy from us.

Later I had to consider another agreement for replacement for the issues.

I had to wait to wash my car to write a customer review just because I was thinking that there could be more hidden scratches and dents under the car polish and my prediction was correct I found many more scratches on the car apart from an agreement we had for other dents and scratches on 30th Sep.

Now It's just been less than a month since I bought the car. The car has started making a sound on the front wheel, I think the wheel disc and brake pads are gone.

Another thing is I still haven't received the V5.

And they are so rude, and disrespectful towards the costumers

Helpful with warranty info and deals etc. Lovely car at a great price and megs fast delivery.

Bought Kia Optima 2015 - really happy customer.

Excellent customer service was provided by Vinu, George and Toby. Terms and conditions as well as warranty was explained in thorough detail. There is a great selection of cars to choose from. The office and environment is very professional and clean.

Recently bought a car from BCS and it was an amazing journey. I very much recommend Bedfordshire car sales. The three guys; Vinu, George and Toby made this experience feel less like a formal transaction and great relationships being built. The Warranty was also very well explained and many great deals were presented to me for a bargain. Will defo visit again for my kids cars.

Very happy with my son’s new car that we purchased through George at BCS. I was very impressed with the level of service we received from this company, especially George, who even delivered the car this evening at short notice. George was very professional and friendly, who couldn’t do enough for us. Would definitely use Bedfordshire Car Sales again.

Bought a car 2 months ago sold us the warranty we didn’t know we had to be pay for it on top of the car, they said 1 owner they had no log book when we put in for the log book it came back with 5 owners an we still have no service history. We’ve had the car 2 months and the clutch a flywheel are broke the warranty won’t pay out. A the garage is saying they won’t pay out it’s the way we’ve drove the car, the garage legally are bound to repair or take the car back but they are refusing. Luckily we’re going through the finance team a trading standards. We had been fobbed off allday with phone calls saying the manager was out, finally somone rang we was then told we were stupid a they weren’t paying out. Do not buy off this company we have seen many reviews like this. On top of this they had my car as part ex, an I’ve received a fine as they are driving round in Birmingham not paid the clean air zone charge an not changed the name in the car.

Great experience. First time viewing a car and driving it away the same day!

Do not recommend going to BCS if you want a car longer than a few months. I bought my car in September 2023 and I did have a very good experience when buying it but that did not last for long. October/ November 2023, an engine oil pressure fault message came up and to stop the engine. I called BCS and they informed me I have to go through the warranty, in which they informed me I can go to any garage to get the problem sorted and then the garage I take it too submits the claim. I did this but my local, very trustworthy garage (me and my family have been going to for years) said that it seems to be a problem that needs to be monitored to get a full diagnostic. I informed the warranty of this and they said as the claim was made within the 3 months warranty, it was still valid even if the repairs are made outside the warranty period. A few weeks later, the message kept coming up, more consistent this time and consuming a lot of oil. I took it back to my local garage and they said it was an major engine fault so I took it back to BCS. This is where it went even more downhill. The customer service I experienced was disgusting throughout. They took my car for the garage next door to look at and work on (Bedfordshire Car Repairs). Both places originally told me the warranty team gave them 2 weeks to fix it. Of course those 2 weeks came around and nothing had even been started yet and no more updates given to me. On a handful of occasions, I was told dates that my car would be ready and dates that they would get in contact with me but this never happened. I would have to chase them up the next day. Quickly, they must have recognised my number as they would stop answering my calls, so I used my family member’s phones to which they answered straight away. The communication between the garage and the sales team was non existent, I was getting told one thing by the sales team but getting ignored by the garage, to then find out at the end of all this that everything I was told, by the sales team, was not always true. After the garage having my car for 7 weeks, spending endless amounts of money on other transport, endless amounts of time wasting on chasing these people for answers and missing out on work due to not being able to get there, I finally got my car back. Only one week later, whilst driving on the M1, another engine message comes up and had to stop immediately. This said that there was an engine temperature fault, the engine coolant was empty so I filled this up. Once it was all cooled down, I drove off to not even 15 minutes later, the message comes up again and the coolant is empty again. Me and my mum were on the way to a show, that was meant to be her birthday present. We missed out on this as we had to wait for recovery to take us home. So not only was the communication and service appalling, but to have apparently rebuilt the engine for 7 weeks, to only a week later, it be the problem again. I am highly disappointed and disgusted with all this and did not even get an apology for all the lies and inconvenience this caused after the initial 7 weeks. Out of the 5 months I have had this car, I have only actually used it for 3. I also asked to speak with the manager which I was told he doesn’t ever come in and i was told I could not have details to get into contact with him. I seriously hope that both places, Bedfordshire Car Sales and Bedfordshire Car Repairs, are further looked into and get a manager that actually cares about their business and the way customers are dealt with.

I bought a bmw 1 series . George and vinni have been great and very helpful. No issues with the vehicle ! Would recommend to anyone looking for a new car

Bought a bmw 1 series the lads were very helpful and polite no pressure sales 👍🏽

George was just great, done everything I asked for. very friendly and professional, kept me informed of each step. We got the car we wanted with no hassle. George went above and beyond. Highly recommend BCS and team .
Thank you.
Tony G.

Recently bought a VW Tiguan from Bedfordshire car sales and dealt with George, he was great! Genuinely nice guy.

Im very happy with the customer service... The car was suppose to have 2 keys but the spare key didn't work so George arranged for a guy to come to me a few days later to cut the new key with no extra cost. No complaints and I'm very happy with my new car.

Thanks again.

Ben

Took 8 months to get my money back. Had to take them to court. They will lie, threaten and deceive you! Stay away! I bought a Black Ford Galaxy and within 3 days a warning light appeared and the car was juddering. Massive problems with transmission and gearbox that would cost thousands.

Do NOT buy a car from this company.They are selling on cars with major faults and putting families in danger on the roads. They are refusing requests for refunds within the 6 month period after being given chances to fix the issues. The warranty they offer is useless as the company won't fix the issues, because the faults existed BEFORE being sold to the customer.They ignore all requests for a refund. Matter will have to go to trading standards.

Do not trust them they ask you to leave £100 deposit for you to view the car and say it’s refundable it is refundable, but it takes time and the cars. They have a very poor quality.

Fantastic customer experience as the sales representative did everything to get us the best deal possible, walked us through the contract and offered the level of transparence anyone would wish for when making a car purchase. Cannot recommend enough!

George was great help although u didnt buy the range rover i was interested in. Staff were great and gave me the time knowing my heart was not set on the car id seen. But nice variety of cars including some rare gems.

AVOID AT ALL COSTS…. They are happy to sell you a car which isn’t roadworthy and is dangerous, and then will fight it as much as possible to not refund you if you find it within the 30 days where you are LEGALY entitled to one.
In the end I got the refund I was entitled to, but oh my was it a long and frustrating journey to get there.

The car I brought from them seemed ok, with some old car niggles. So I got it serviced at a trusted local garage to get it in good order. Turns out the car was actively dangerous due to an accident it had been in. The damage meant the brakes would fail when you turn the wheel! There were many other serious issues with the car but not being able to brake is not acceptable. According to my garage these issues were fairly easy to see so should have been caught.
They claim they check cars before they sell them. So either they don’t do this, or they are happy to sell you one knowing the issues are there.
From asking for a refund to getting it, took 4 weeks! It needed threats of legal action and more calls (with broken promises) than I wish to remember. With every call where I did manage speak to them there were new departments in the company, people getting new job roles, and lots of holidays for key people. The reality says it’s up to one guy and they are doing everything they can to frustrate and push people away.
They also clearly screen the calls as they never answer the phone, even prior to buying I noticed this, likely because there are a lot of unhappy customers wanting to talk to them about issues. Just look at other reviews out there on all the sites.

To add the trusted garage had seen 3 other cars sold by Bedfordshire car sales which were in a similar poor state to this. So it’s not a one off. I’m lucky I caught it within the 30 days where you are legally entitled to a refund, if I didn’t then they would have to repair it, but I’m not sure I’d want them to!

Great, no problems at all