Bench Africa Opiniones 

276
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Makutsi came highly recommended to us by our friend. We weren't disappointed. The huts were comfortable and cute and the staff couldn't do enough to help us to have an amazing experience. We saw ou... Ver más

Valorada con 5 estrellas sobre 5

Our family of 11 including children and grandchildren recently travelled to Africa in a private tour organised by Bench. It was a wonderful tour with something in it for everyone. The hotels, tour gui... Ver más

Valorada con 5 estrellas sobre 5

Bench was suggested to Us by friends. Reading thru many Africa tour mags. We decided to select 3 of Benches safari tours. Rebecca G from Bench listened to what we wanted to do and our expenditure.... Ver más

Valorada con 5 estrellas sobre 5

We recently took the Deluxe South Africa tour with Bench and it was wonderful. The accommodation was first class and the organisation of transfers and day trips was seamless. Eric, the main point of c... Ver más

Información sobre la empresa

  1. Agencia de viajes

Escrito por la empresa

Family-run since 1969, Bench Africa specialises in small group tours and tailormade journeys across Africa, offering authentic and immersive travel experiences for discerning travellers. With offices based in Australia and dedicated local operations on the ground in Africa, every detail is carefully coordinated to maintain exceptional standards and ensure smooth, seamless journeys from start to finish. Bench Africa designs customised itineraries that connect guests with Africa’s diverse wildlife, rich cultures, and stunning landscapes. Whether exploring iconic destinations like the Serengeti, Okavango Delta, Kruger National Park, or the Maasai Mara, or discovering lesser-known gems off the beaten path, each safari is crafted to suit individual interests and travel styles. Specialising in both personalised private safaris and small group tours, Bench Africa provides expert guidance throughout the planning process and on the ground. This hands-on approach, supported by experienced local guides and knowledgeable teams, creates meaningful connections with Africa’s natural environment and local communities. Beyond wildlife viewing, the safaris often include cultural encounters, opportunities to support conservation efforts, and authentic experiences that reveal the true spirit of Africa. With a commitment to responsible and sustainable tourism, Bench Africa ensures that travel has a positive impact on the regions visited. Whether it’s a luxury safari, a family safari, a solo adventure, or a tailormade honeymoon, Bench Africa’s careful planning and genuine care deliver memorable and meaningful journeys that leave lasting impressions. The combination of extensive local knowledge, personalised service, and a passion for Africa’s wild places makes Bench Africa a trusted choice for travellers seeking in-depth and unforgettable safari experiences.

Excellence through Experience

Escrito por la empresa

Bench is there every step of the way, until you land safely back in Australia.
Bench Africa has the experience and knowledge of Africa to ensure that any holiday booked with us exceeds your expectations! Every member of the Bench family has a real passion for Africa and has travelled extensively throughout the continent, with many having also lived and worked there. Our advice comes from first-hand experience and we work hard so our clients can make well-informed decisions and book their perfect holiday. We look forward to helping you choose the African experience that suits you, whether you've been before or are going for the very first time!
Your African Safari Tours Reviews
We are truly grateful for the honest feedback that our past customers leave on Trustpilot. These African safari tours reviews feature on the individual tour pages on the website, which helps future travellers who are researching where to go for their African safari of a lifetime. We would really love to hear some detailed feedback on the individual properties that you stayed at as this features on our website, alongside the property or itinerary that you experienced so if you want to give fellow travellers tips and recommendations on any part of your trip, or even your whole trip then this would be really helpful!

Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

276 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,8

Todas las opiniones

(276)

18 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Above and beyond

Above and beyond. Maria our agent was incredible. We sent Bench our budget, timeframe and what a very vague brief of what we would like to see. From the moment we connected with Bench, we knew we were in good hands. Every detail of our honeymoon was organised, our brief was matched and we didn't have to worry about a thing! We had the most incredible experiences in Kenya & Zanzibar and our honeymoon was truly once in the lifetime. The places we stayed, the food, the services and everything in between was 5 star +++

27 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Hi Liz and Dean,

Thank you so much for your lovely review! And a huge thank you for tagging us on Instagram throughout your adventure, and letting us share these photos too! It really was amazing to be able to see your honeymoon journey unfold.

I'm so happy that it was the honeymoon you dreamed of and hopefully you will return to Africa again! :)

Asante sana!

Lara

Valorada con 5 estrellas sobre 5

Had a terrific 2 week holiday in …

Had a terrific 2 week holiday in Africa. Bench travel were fantastic in organising our holiday and making sure we got the most out of our break. The highlight was staying at leopard Hills reserve and being completely looked after by Duncan and his team. Cant thank Bench enough

23 de octubre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Namibia and South Africa

Once again Maria did a fantastic job of organising our African adventure.
Our private tour of Namibia by Ultimate Safaris was excellent with a truly wonderful guide and very well equipped safari vehicle. Although many of the roads are terrible, the scenery and animal encounters more than make up for it. Paying the extra for a private tour rather than the group tour is well worth it.
The Cape Cadogan Boutique Hotel in Cape Town was wonderful. Great location, large well equipped rooms and caring staff.
Marataba Safari Lodge, in north west South Africa, has to be in one of the most stunning locations in Africa. The lodge has a large concession in the Marakele National Park, which is home to most of the African animals you expect to see on safari. A luxury experience, but unfortunately a boring 4 hour drive from Jo'berg.
Madikwe Safari Lodge is also a 4 hour drive from Jo'berg, in the Madikwe Game Reserve. A wonderful luxury lodge with great food and intimate service, however the Reserve is so large, that finding many of the animals can become a frustrating experience.
Ilios Travel and South African Airways both provided reliable, on time transfers and flights during our trip.
This was our 4th trip to Africa, but will certainly not be our last!

22 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Dear Carol & Ian,

Thank you for your well thought out and detailed review, which will be incredibly helpful for our customers that are looking for insight into these areas and properties.

I'm happy to hear that you enjoyed your time in South Africa and Namibia, and I'm also thrilled to hear that you're not done with your Africa explorations ! Maria is ready for your call, when you're ready to start designing your next trip to Africa and we look forward to welcoming you on another Bench holiday very soon.

Warm regards,

Lara

Valorada con 5 estrellas sobre 5

Kruger, Vic Falls and Chobe....Most amazing experience of our lives.

Following our trip I would like to say it was the most amazing trip we have ever been on.

The food and accomodation was outstanding, in particular Amalinda's stunning rooms. Ivory Lodge was equally as excellent and their staff first class.

Of note also was the Shindzela Camp where the atmosphere and natural bush environment was amazing.

The days were sometimes long traveling but always worth it when we arrived at the next destination.

Our Guide, Dumi was brilliant. He assisted and guided us throughout the journey and everybody felt totally safe in his care.

19 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Dear Peter & Niki,

Thank you for your fabulous review of our Kruger, Victoria Falls and Chobe Adventure. I am over the moon to hear that it was the most amazing trip you've ever been on - high praise indeed!

I'm glad to hear that the food, accommodation, guiding and game viewing all met your expectations, and we look forward to welcoming you on your next Bench Africa tour again soon.

Thank you again!

Lara Behrens
Marketing Manager

Valorada con 4 estrellas sobre 5

Great service

Overall we were thrilled with the service we received from Lyndal at Bench Africa. The most positive aspect was her knowledge of all of Africa, particularly the areas we were interested in. She helped us narrow down our choices and the holiday was a perfect blend of action, adventure and relaxation.

19 de octubre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

I had a great trip

I had a great trip. A few minor discomforts but I would (and have) recommended Bench to anyone considering and African holiday. The guides and drivers from Ilios travel were great; the bus was a little uncomfortable (seats too narrow).
We saw so much wildlife at the various safari parks; so fortunate!
I also loved the bird life and the Botanical Garden tour.
Accommodation everywhere was very good. In Durban we stayed at The Benjamin Hotel. That room was a little small; difficult to place luggage etc.
Otherwise it was okay. All meals provided were excellent. The meals we paid for were very reasonable, as was alcohol (compared to Aussie prices).
Victoria Fall and Botswana exceeded our expectations.

18 de octubre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Africa

We very recently returned from our amazing family holiday to Kenya, Zanzibar and Egypt. Each country was uniquely different and beautiful. It truly was an adventure that we all loved. Our tour guides were all wonderful and full of local knowledge, the hotels were all beautiful, I only wish that we had more time to spend there! Everything went smoothly, we felt completely safe and most of all the kids were never bored!. This was definitely a holiday that we will remember forever.

18 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Dear Jeanette,

Thank you very much for taking the time to review your travels with Bench Africa. We are so glad you had an amazing family adventure and so many great experiences throughout the continent. Our Kenya Highlights tour is a firm favourite with our customers, and I'm thrilled you enjoyed the Nile Discoverer too!

It was wonderful to read such glowing compliments about the guides, accommodation, and your overall trip. I am delighted to hear that the kids had such a great time too.

Thank you once again for sharing your experiences with us, and we look forward to welcoming you on another Bench adventure very soon!

Warm regards,

Lara

Valorada con 4 estrellas sobre 5

Bench Grand Tour of South Africa

Bench did an excellent job of organization. Everything was in place on time, except the pickup was not present at our arrival in Johannesburg. We were very late coming through immigration (over 90 minutes), and when we arrived, the pickup had taken other passengers on ahead. Which is ok except we had to ask another driver to ring the company to find out they were coming back for us. It is very uncomfortable to arrive somewhere and find yourself on your own.

All the tours were excellent, starting with Kruger NP and we were extremely lucky to see all of the animals in the first day.
The accommodation was top class in every case and meals were fine.

The downside was lots of hours in the uncomfortable bus, sometimes with no air conditioning. Driving down the Garden Route could have been anywhere, as there was nothing especially African about the countryside. I personally had very little interest in the cities, although Capetown was interesting because of Table Mountain. Again, we were lucky to have a spectacular day for our visit - warm, no clouds, no wind.

If we had gone home from there, I would have been very disappointed with the trip, with only three or four days truly African.

The extension to Victoria Falls and especially Chobe NP was the redemption for the whole trip. In particular Camp Kazuma. Straight out of a movie with safari over the open savanna, the lodge with elephants right out the front, amazing people and fantastic service. Would go back in a second.

17 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Dear William,

Thanks for your review of Bench Africa. I am happy to hear that overall your trip went smoothly, and I’m delighted to hear that it ended on a high!

I would like to address your point about the driver not being there to pick you up on arrival in Johannesburg. Reliable transfers are something that Bench prides ourselves on so it is disappointing to hear that this was your experience. Of course this would have been unsettling for you and rest assured that we will be raising this with our ground operators to ensure that this doesn’t happen again in future.

Thank you for letting us know about your concerns, which gives us the opportunity to continually improve the experiences that we offer to our valued customers.

Warm regards,

Lara Behrens

Valorada con 4 estrellas sobre 5

Steph from Bench Africa did a great job …

Steph from Bench Africa did a great job with recommendations and our bookings. Her specialist knowledge was invaluable.

10 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Dear Nicola & Phillip,

Thanks so much, it's excellent to hear that it all went well.

I will pass your lovely comments on to Steph!

Warm regards,

Lara

Valorada con 5 estrellas sobre 5

Capetown, Winelands and Garonga Safari

Stress free holiday with excellent accommodation in good locations,seamless transfers and a fantastic 5* private camping safari experience.

5 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Hi Adrienne,

Welcome home! We're thrilled to hear that you had a good holiday in South Africa. Thanks for taking time out to review Bench.

Hopefully speak to you in the future when you're ready to head back to Africa. :)

All the best,

Lara

Valorada con 5 estrellas sobre 5

We had a wonderful time!

Steph and Maria from Bench Africa were such a delight in assisting us with our first trip to South Africa in August/September. It was nice to receive the A5 spiral bound itinerary detailing our whole trip - something we will have as a keepsake. Everything went smoothly from the transfers - Johannesburg to Cape Town, on to Franschhoek and finally Hoedspruit to Garonga Safari Camp.

The accommodation in Cape Town and Franschhoek were wonderful - little touches like the the welcome basket of fruit, hot water bottles at night and a note telling us what the weather would be the next day was nice as well as having the shuttle service. Steph was able to give us recommendations on day tours for our free days and suggested places to try - food wise! - which we took up. Great choices!

The staff at Garonga Safari Camp were excellent and we experienced the bush bath and the bush sleep out - maybe next time we will not endure gale force winds! Our guide, Josia and tracker, Richard made this trip such an amazing experience and ensured we saw lots of animals - some up very close!

We would highly recommend Steph and the Bench Africa team to organise another trip in the future.

5 de octubre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Had a great trip and luckily all 16 …

Had a great trip and luckily all 16 people on the truck got on well. It is hard to travel for 3 weeks with a number of people and not have issues but we had no problems. I think the Nomad crew were an essential part of the success of our tour.

5 de octubre de 2017
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very well organized safari to Kenya

Very well organized safari to Kenya. Good guides aand drivers. Superior accomodation

5 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Thanks John! I'm thrilled to hear that you enjoyed our Migration Safari!

Warm regards,

Lara

Valorada con 5 estrellas sobre 5

Over 4 weeks 'safari' in Africa

Over 4 weeks 'safari' in Africa, all planned and booked with Bench's help, and not a glitch. Apparently, this is pretty unusual for anything in Africa! Their knowledge and expertise in providing an appropriate itinerary to match our needs (animals and scenery, not civilization) ,and in setting the appropriate expectations for our holiday, made for a very smooth and extremely enjoyable experience. There were 4 of us travelling in a group, which turned out to be optimal for virtually all aspects of the journey through Botswana, Zambia, Tanzania and Kenya (with a small break to finish in Zanzibar). The accommodation was perfect for our needs, well chosen to optimise our time in each location, with daily excursions focused on what we wanted to see. Thoroughly recommend.

4 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Welcome back home! We're pleased to hear that you had such a fantastic adventure in Africa and then everything went smoothly. Thank you for your comments and recommendations, it's lovely to read that the accommodation was well suited and that you experienced everything you hoped to.

From all of us at Bench ASANTE SANA (thank you)!

Valorada con 5 estrellas sobre 5

Great service and advice from Lyndal …

Great service and advice from Lyndal Montgomery. Lyndal made the process very easy, organised us to have accommodation near our friend also travelling and recommended good pre-accommodation. Lyndal was also reassuring for a first time traveller to Makutsi Safari Lodge where the animals actually roam free. It was a wonderful experience from start to finish. Thank you Lyndal and Bench Africa. I would highly recommend.

4 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Hi Julie-Ellen,

Thank you for your kind words. So happy to hear that Lyndal looked after you so well, and that you had a wonderful time. I will certainly let her know your feedback.

Please do recommend us to friends, we would be thrilled to hear from them.

Thanks again, and hope to hear from you the next time you decide to venture back to the wonderful wilds of Africa!

All the best,

Lara

Valorada con 4 estrellas sobre 5

Trouble free trip

Our trip to East Africa was trouble free. Great guides who knew their area well. We felt safe and looked after all the way. Accommodation choices were fantastic and the itinerary flowed well. I would recommend Bench to anyone looking for a comfortable trouble free trip to this amazing continent.

4 de octubre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Thank you Tanya!

We are delighted to hear that you enjoyed your time in Kenya, Tanzania and Rwanda. It's such a beautiful part of the world and we were only too happy to help you tick it off the bucket list! Thanks for taking time to write this and hope that we can help in getting you out to Africa again soon. Perhaps southern Africa next time!

Warm regards,

Lara

Valorada con 5 estrellas sobre 5

Realiable and Proffessional

We first came across Bench Africa via their great tour booklet at the travel agents. We then went to a travel expo and spoke to Nicky who was absolutely bursting with enthusiasm about us booking a trip. Our plans which thanks to Bench all came together without a hitch - we stayed at Chobe Marina Lodge in Botswana, then onto Victoria Falls Safari Lodge, then a night in Johannesburg before finishing off at Makanyane in Madikwe. Everything was booked and noted for us in a folder with loads of extra information, contact numbers for pick ups along the way etc.
I think for piece of mind it is SO worth using a trustworthy and reliable company when booking a trip to Africa as you do not want to waste a minute of your time trying to arrange things once you get there.
I can't wait to go back to Africa and experience even more.
Thanks Bench!

27 de septiembre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Hi Jo,

We're so pleased to welcome you home from your Bench Africa adventure!

You are MORE that welcome. Putting together these bucket list Africa holidays is what makes us tick.

We loved reading your comments Jo, and are thrilled to hear that it all came together without a hitch so that you could just sit back and enjoy your safari.

We can't wait to get you back out there to experience even more of what the continent has to offer!

Huge thanks from the Bench Team!

Valorada con 5 estrellas sobre 5

Knowledgeable and Professional

We recently visited Kenya, Rwanda and Tanzania. Bench were recommended by friends and we worked with Steph to organise our trip. Right from the outset her knowledge of travel in Africa and her professionalism were outstanding. Her suggestions, recommendations and travel tips were spot on and made our trip an amazing experience. For example Steph suggested we visit the Gorillas in Rwanda early in our trip. If you are unwell at the time you wish to make the trek, you may not be allowed to visit the gorilla group (to protect them from human diseases). Another factor was that the treks (we did two) can be quite difficult and with our energy levels high early in the trip it was certainly better than attempting the treks after two or three weeks of travelling.
The tours, lodges and tented camps Steph included in our itinerary made for a variety of excellent game viewing and experiences. Also, on one occasion we had a flight cancelled (not booked by Bench) which disrupted our travel plans prior to picking up a tour that Bench had booked. We contacted the Bench "help desk" and they promptly and professionally contacted the tour and transfer companies as well as our hotel for the night to update them on our delayed arrival. In summary, we would highly recommend Steph and Bench for any travel in Africa and wouldn't hesitate to use them again in future.

26 de septiembre de 2017
Opinión espontánea
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Respuesta de Bench Africa

Dear Ian,

Thank you very much for taking the time to review your travels with Bench, and for noting the recommendations for the gorilla trek, which I'm sure this will come in handy for other travellers reading this.

We are absolutely over the moon to hear that you had such an enjoyable holiday and that you had experienced great game viewing! It was lovely to read your glowing compliments about Steph (which I will of course pass on), the tours, lodges and our 24-hour help desk. Thank you once again for sharing your experiences, and we very much look forward to welcoming you on another Bench adventure in the future.

All the very best,

Lara Behrens

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