The in-store staff were incredibly helpful and supported us in setting up interest-free instalments for our bed and mattress. Our delivery driver, Paul, and his assistant, Gavin, were absolutely... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
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Consulta las opiniones de los clientes
The staff were friendly and welcoming but left us to browse, saying just to call them over if we had any questions. They were helpful and knowledgeable and we didn't feel pressured to buy. We bought... Ver más
La empresa ha respondido
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Ver más
La empresa ha respondido
Peter's assistance was very professional and affable. We tried the compatability "bed". His advice was very informative and helpful in coming to a decision on the most suitable mattress for our needs.... Ver más
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Edinburgh Straiton
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Reino Unido
4,8
Excelente
130 opiniones
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Great experience at Bensons for Beds
Peter's assistance was very professional and affable. We tried the compatability "bed". His advice was very informative and helpful in coming to a decision on the most suitable mattress for our needs. His explanations of delivery, recycling and lifetime guarantee offered by Bensons as opposed to 5 year from manufacturer were all constructive in coming to our decision.
29 de octubre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Excellent service from first visit to…
Excellent service from first visit to showroom to delivery of mattress.
24 de octubre de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your wonderful feedback! We're thrilled to hear you had an excellent experience from start to finish. Our team works hard to ensure our customers are satisfied, and it's great to know we succeeded with you. We appreciate your support and hope you enjoy your new mattress! all the best team straiton! :)
Good Service from Start to Finish
The in-store staff were incredibly helpful and supported us in setting up interest-free instalments for our bed and mattress.
Our delivery driver, Paul, and his assistant, Gavin, were absolutely brilliant – professional, friendly and incredibly helpful. They contacted us around 40 mins before arriving, giving us plenty of time to get everything ready to receive our new bed. They were both lovely, answered all our questions and concerns, and worked quickly and efficiently.
We’re so grateful for the service we received from the team and couldn’t have asked for a better experience, from purchasing our bed to having it delivered. Thank you!
21 de octubre de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Edinburgh Straiton
We are absolutely thrilled to hear about your seamless experience from start to finish! It is wonderful to know that our in-store team made setting up your payment plan so easy, and that the delivery crew was so punctual, professional, and friendly. We always aim to provide a stress-free service, and we are so grateful for your kind words and support. Enjoy your brand-new bed and mattress!
Team Bensons
I would like to commend the salesman…
I would like to commend the salesman (Peter) at Bensons for Beds at Straiton Retail Park for his excellent customer service. He was friendly, professional and knowledgeable, taking the time to understand my needs and offer helpful, honest advice without making me feel pressured. His approachable manner and attention to detail made the whole experience enjoyable and stress-free. He is a real credit to Bensons for Beds, and I would happily recommend him to others.
21 de octubre de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your wonderful feedback! We are thrilled to hear that you received such friendly, professional, and pressure-free guidance during your visit. It is fantastic to know that the honest advice and attention to detail made your shopping experience so enjoyable and stress-free. We truly appreciate your kind words and your recommendation!
Team Bensons
Amazing product knowledge at sales
Amazing product knowledge at sales, efficient service at delivery, excellent communication at keeping delivery update times and product value for money was excellent.
19 de octubre de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your fantastic review! We're thrilled to hear that you appreciated our product knowledge, efficient service, and communication. Our team works hard to provide great value, and it's wonderful to know we met your expectations. We look forward to serving you again!
Great staff!
The staff were friendly and welcoming but left us to browse, saying just to call them over if we had any questions. They were helpful and knowledgeable and we didn't feel pressured to buy. We bought a new mattress but were so happy with everything that we returned two weeks later and bought a bed.
11 de septiembre de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you very much for you kind words.
SINGLE BED DELIVERY Bed was delivered on time and it was…
Bed was delivered on time and it was assembled very efficiently. All packaging was removed and the bed looks great! Delivery staff friendly and courteous.
15 de octubre de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your wonderful review! We're thrilled to hear that your bed was delivered on time and assembled efficiently. Our team takes pride in providing excellent service, and it's great to know you had a positive experience. Enjoy your new bed! Thanks #Team Straiton
Great service-fantastic mattress!
We received great service from sleep expert Stephen in the Edinburgh Straiton store. He really knows his stuff and guided us to the perfect mattress and pillow combo.
Delivery schedule was well communicated and the delivery folks were very helpful.
Overall a highly satisfactory experience.
26 de septiembre de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your wonderful feedback! We're thrilled to hear that Stephen provided you with expert guidance and that you had a smooth delivery experience. Your satisfaction is our priority, and we appreciate your support. Enjoy your new mattress and pillow combo! Kind Regards Team Straiton
Absolutely wonderful
Absolutely wonderful, delivery on time. Delivery persons polite.
13 de agosto de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your fantastic review! We're thrilled to hear that you had a wonderful experience with our timely delivery and polite staff. Your satisfaction is our top priority, and we look forward to serving you again soon! All the best Team Straiton :)
Delivery of double bed base was done…
Delivery of double bed base was done well in time and within the expected time frame. The item was received in good condition with no issues.
29 de septiembre de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Hi Fereshteh, glad everything went well. Enjoy your new divan base. Kind Regards Team Straiton
Very good experience!
At store there was a very relaxed atmosphere, no pressure to buy from the salesman but answered all queries & was very helpful showing us around!
26 de septiembre de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for sharing this positive review! Our team takes great pride in creating a relaxed and helpful atmosphere for our customers. We are glad to hear that you had a great experience and we look forward to serving you again in the future. All The Best Team Straiton😀
A very positive experience
The whole experience thus far has been very positive and we are reassured to have the option of the 40 Night Comfort Guarantee should we need it
11 de septiembre de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your positive feedback! We are glad to provide our 40 Night Comfort Guarantee to ensure your satisfaction. We strive to deliver the best experience for our customers, and we are delighted to hear that you are reassured with our service. Thank you for choosing us! All the best Team Straiton 🙂
Friendly reliable service quick and…
Friendly reliable service quick and easy from buying to delivery
21 de septiembre de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
"Thank you for your kind words! We're so glad to hear that you had a positive experience from start to finish. Providing excellent service is our top priority. We appreciate your business!" All the Best Team Straiton 😀
Arrived when they said they would took…
Arrived when they said they would took away old mattress and delivered new one in no time very efficient.
20 de septiembre de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your kind words! We take pride in providing efficient and timely delivery services for our customers. We appreciate your business and hope you enjoy your new mattress. All the best Team Straiton 😊
I had a very positive experience…
I had a very positive experience purchasing my bed from Bensons. The sales advisor was excellent and very friendly, helpful and patient. He showed me a range of different options and took the time to explain everything, which made it much easier for me to make my choice. I really appreciated his professionalism and helpful advice throughout the process.
14 de septiembre de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for taking the time to leave such kind words about your experience at Bensons! Our team is dedicated to providing exceptional service and we're thrilled to hear that you found our sales advisor to be excellent, friendly, and patient. We're glad that we could make the process of choosing a bed easier for you with our range of options and helpful advice. We appreciate your business and hope you enjoy your new bed! All the best Team Straiton😊
Friendly, knowledgeable and helpful service
Peter at the Straiton store was knowledgeable and helpful. He took into account what I was looking for in a mattress.
Delivery was also good. Great communication and was able to track my delivery. It arrived within the 2 hour window. The delivery team was efficient, friendly and courteous.
15 de septiembre de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your glowing review! We pride ourselves on providing knowledgeable and helpful staff, and we're glad Peter was able to assist you in finding the perfect mattress. Our delivery team strives for great communication and efficiency, so we're thrilled to hear you had a positive experience. Thank you for choosing us for your mattress needs! All the Best Team straiton :)
Bed and mattress
Hannah from Straiton Edinburgh branch was the perfect salesperson for me. She took time and explained everything for me with a smile and very courteous manner. Kept updated from sale through to delivery and the delivery drivers were brilliant. Also very pleased with my purchase.
30 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Edinburgh Straiton
Hi James,
Thank you for such a fantastic review! 😊
We're thrilled to hear that Hannah at our Straiton Edinburgh store provided such outstanding service. Taking the time to explain everything clearly, keeping customers informed, and doing it all with a smile is exactly the level of care we aim to deliver. It's also wonderful to know that communication was smooth from the point of sale right through to delivery, and that our delivery team left such a great impression too. Thank you for choosing us, and we'll be sure to pass your lovely feedback on to Hannah and the team. Wishing you many years of comfort and restful sleep ahead,
Megan | Customer Care Specialist💙
Shopping for a looking for a sofa bed.
Went in looking for a sofa bed. Sales assistant very welcoming and helpful.
29 de agosto de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
We're so glad to hear that our sales assistant was able to provide you with a great experience while shopping for a sofa bed! Your satisfaction is our top priority. Have the best day team straiton 😀
The assistant Hanna
The assistant Hanna, was knowledgeable, helpful, and extremly pleasant.
29 de agosto de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for the kind words about our assistant Hannah! We are so glad she was able to provide such knowledgeable and helpful service. We will be sure to pass along your positive feedback to her. It was our pleasure to have you as a customer! All the Best Team Straiton! :)
The service was very good and most…
The service was very good and most helpful and made the purchase very straightforward.
30 de agosto de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your comments, they are really appreciated.
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