The in-store staff were incredibly helpful and supported us in setting up interest-free instalments for our bed and mattress. Our delivery driver, Paul, and his assistant, Gavin, were absolutely... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW Midlothian, Edinburgh, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The staff were friendly and welcoming but left us to browse, saying just to call them over if we had any questions. They were helpful and knowledgeable and we didn't feel pressured to buy. We bought... Ver más
La empresa ha respondido
The customer service was poor, despite telling the salesman that we need a small van to go through our driveway, the large lorry was sent, as a result the mattress was delivered one week later. The ov... Ver más
La empresa ha respondido
Peter's assistance was very professional and affable. We tried the compatability "bed". His advice was very informative and helpful in coming to a decision on the most suitable mattress for our needs.... Ver más
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Edinburgh Straiton
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 5-6 Straiton Retail Park, Edinburgh, EH20 9PW, Midlothian, Edinburgh, Reino Unido
4,8
Excelente
130 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Stephen and Peter in your Edinburgh…
Stephen and Peter in your Edinburgh showroom were very helpful, explained about all the different mattresses, bases and the headboards that they have and gave us plenty of time to choose what we wanted they didn't rush us. Excellent experience. Delivery came on time and they telephoned to let me know what time they would arrive, they took all my bed etc upstairs carefully and put them in the bedroom for me and told me all about the instructions for putting the bed together. Both the delivery guys were really cheerful and polite and very professional. I couldn't fault any part from start to finish would highly recommend Benson's to family and friends as you provide a first class service.
21 de mayo de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
We appreciate you sharing your wonderful experience! We're delighted to hear that our showroom staff provided helpful explanations and ample time for your selection. It's great to know our delivery team was punctual, cheerful, and professional, ensuring a smooth setup. We truly value your recommendation and are so glad we could provide a first-class service.
Team Bensons - Jess
Was recommended to go to Benson’s by my…
Was recommended to go to Benson’s by my son who had purchased a bed there several months beforehand and we were not disappointed. The staff member Stephen was extremely attentive and gave us plenty of time to consider options, and some really helpful advice when required. All in all a great experience.
17 de mayo de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
We are so pleased to hear about your great experience! It's wonderful that our team member was attentive and provided helpful advice. Thank you for your kind words and recommendation.
Team Bensons - Jess
Highly recommend this company.
Have bought on two previous occasions over the years, from Benson. Recently purchased new mattress (not required in relation to previous puchases). Excellent service from sales representative, Hannah.
Delivery date was met, updates regarding delivery were received and on the day, a call to let us know delivery would be within the hour. Delivery received 15 mins before earliest delivery time quoted (12.43-14.43)! Delivery guys polite and efficient.
22 de abril de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
We appreciate your continued loyalty and wonderful feedback! It's great to hear about the excellent service you received from our sales representative and that your delivery was so efficient. We're pleased everything went smoothly.
Team Bensons - Jess
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your review!
Team Bensons - Jess
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your review
Team Bensons - Jess
First class experience from start to finish
Communication was excellent from start to finish. Updates happened as promised. Delivery guys were first class.
9 de mayo de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
That’s great to hear! 😊 Excellent communication and a first-class delivery team—thanks so much for sharing✨
Great in-store service
Great in-store service, with the shop displaying a wide choice of mattresses and pillows to suit all budgets.
Hannah was brilliant in store - very helpful and patient.
On the day delivery went very smoothly - we were contacted prior to delivery with a two hour window, then a call the day before and a text and phone call with exact timing on the actual day. Delivery men were polite and efficient.
Our new mattress and pillows are great - cannot fault them!
9 de mayo de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
We appreciate your wonderful feedback! It's great to hear that you found a wide selection in our store and that our team member was so helpful. We're also pleased the delivery went smoothly and you're enjoying your new mattress and pillows.
Team Bensons
Excellent professional and friendly…
Excellent professional and friendly customer service from Hannah in Edinburgh store. I had an issue with my last mattress (my fault). Hannah helped fix the problem graciously and helped me choose a more suitable option. Highly recommend Bensons products and customer service.
3 de mayo de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
We're so happy to hear about the excellent and friendly customer service you received in our Edinburgh store. It's great that the issue with your previous mattress was resolved so well, and that you found a more suitable option. Thank you for recommending our products and service!
Team Bensons
Brillant beds at bensons
Amazing experience, lots of choice, helpful honest advice from Hannah secured our purchase. Tried out the virtual matress for sleeping positions, offered a huge choice of pillows. Can't wait to get it delivered.
27 de abril de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thanks for the amazing feedback! 😊 We’re so glad Hannah’s honest advice (and the virtual mattress tester!) helped seal the deal — it’s great fun, isn’t it? Delighted you found the perfect fit, right down to the pillows. We hope delivery day comes quickly… sweet dreams ahead! 🛏️✨
Purchasing of the mattress and bed…
Purchasing of the mattress and bed frame was made easy by the salesman who was helpful and knowledgeable.
Delivery was made timeously and the bed frame constructed quickly and efficiently by helpful operatives.
22 de abril de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you! 😊 We’re glad our salesman made purchasing easy with helpful, knowledgeable advice, and that delivery and assembly were quick and efficient. Enjoy your new bed and mattress! 🛏️✨
Excellent experience from showroom…
Excellent experience from showroom through to completed delivery - delivery team were fantastic. Highly recommend. The product is also 10/10.
23 de abril de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
We appreciate your fantastic feedback! It's great to hear you had an excellent experience and that our delivery team impressed you. We're delighted you love the product!
Team Bensons
Received excellent friendly efficient…
Received excellent friendly efficient service from the showroom staff
17 de abril de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your feedback. We’re delighted to hear that you received excellent, friendly, and efficient service from our showroom team. We really appreciate you taking the time to share your experience.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent Service
Friendly, helpful staff in shop, great choice of beds & mattresses, good post sale communication and excellent delivery service.
17 de abril de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for the lovely review! We’re so pleased you enjoyed the in‑store help, great choice, and smooth delivery 😊
We hope it brings you lots of comfort and smiles!
Megan | Customer Care Specialist
Great service
Great service, not pushy at all, gave us all the information we needed to find the perfect bed. Would definitely recommend.
15 de abril de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re really happy you enjoyed a relaxed, no‑pressure experience and felt well informed to choose the perfect bed — recommendations like this mean the world to us.
Thank you for your positive review - Lauryn at Customer Care 💜
From the assistant in the shop to…
From the assistant in the shop to delivery and assembly of bed the service has been excellent
13 de abril de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your feedback! 😊 We’re delighted to hear the service was excellent from the in‑store team right through to delivery and assembly. Enjoy your new bed,
Megan | Customer Care Specialist 🛏️✨
Polite and knowledgeable assistants.
Polite and knowledgeable assistants.Non pushy guidance .Easy access location, parking etc.
10 de abril de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for your lovely feedback! We’re delighted to hear our team were polite, knowledgeable, and gave helpful guidance without any pressure. It’s great to know the location and parking made your visit even easier too,
Megan | Customer Care Specialist
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you! 😊 We’re delighted to hear you received excellent service from the initial advice right through to delivery. Your feedback is very much appreciated,
Megan | Customer Care Specialist⭐
Our salesman Steve acknowledged our…
Our salesman Steve acknowledged our presence and then left us to browse in peace and when we were ready he was very helpful and knowledgeable about the products and after asking us questions he showed us divan sets that would suit our needs and budget
26 de marzo de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
We really appreciate your review. It’s wonderful to hear Steve took the time to understand your requirements and guide you to the right options without any pressure.
Thanks again for your support—it means a lot!
- Megan | Customer Care Specialist
Friendly and informative staff
Friendly and informative staff, explained different options of bed frame and mattresses, which made it easier to select a bed for my needs.
23 de marzo de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you! So glad to hear our staff were friendly and informative, helping you compare different bed frames and mattresses. Great to know it made choosing the right bed easier for you.
We wish you many nights of peaceful sleep,
Megan at Customer Care💤
New mattress
All good great service Salesman very helpful when I was buying new mattress showed me all different types to try to allow me to choose the correct one for me.
19 de marzo de 2026
Respuesta de Bensons For Beds - Edinburgh Straiton
Thank you for the great feedback Donald! We're so glad to hear you received excellent service and that our salesman took the time to show you all the different mattress options. It’s wonderful to know you found the perfect one for your needs.
Sleep well,
Megan at Customer Care💤
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.