The choosing of a new mattress with Bensons for Beds was very straightforward from selection to delivery. We had a good selection to try out with the support of a lovely lady who was there to answer q... Ver más
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Localización
Cambiar localizaciónUnit 6a, The Queensgate Centre, CM20 2DH Harlow, Essex, GB
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Consulta las opiniones de los clientes
I found three mattresses that I liked. I tried them all for a long time and eventually made up my mind. The gentleman that was in the showroom pretty much left me to it until I asked his advice. He t... Ver más
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Holly & her team at Harlow are fantastic. We made a bad decision....didnt listen to their advice....following day we realised the team were right....called them up...they made all the necessary adju... Ver más
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I was shown politeness and understanding in Bensons store when an assistant named Holly introduced herself to me and offered help. I was shown beds in my price range and chose my bed that is suitable... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Harlow672
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit 6a, The Queensgate Centre, CM20 2DH, Harlow, Essex, Reino Unido
- 1279432259
4,8
Excelente
356 opiniones
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Relaxed shopping experience
Calm and relaxed experience in the Store, helped by a no pressure Sales person. Huseyin was very professional.
30 de octubre de 2026
highly recommend Benson
I would highly recommend Benson for Beds Harlow the whole experience was smooth and efficient and professional from start to finish, I was very satisfied with every level and of course and also very happy with the product.
26 de octubre de 2026
Opinión espontánea
Went to the store
Went to the store. Really helpful in store services no pressure selling. Ordered at a later date and mattress arrived within a couple of weeks. Kept up to date with delivery times etc and a phone call on the day
23 de octubre de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
I was shown politeness and…
I was shown politeness and understanding in Bensons store when an assistant named Holly introduced herself to me and offered help. I was shown beds in my price range and chose my bed that is suitable for me
17 de octubre de 2026
Respuesta de Bensons For Beds - Harlow672
Thank you for your wonderful review! We're thrilled to hear that Holly provided you with excellent service and helped you find the perfect bed. Your satisfaction is our priority, and we appreciate your support. Enjoy your new bed!
A Positive Experience
The choosing of a new mattress with Bensons for Beds was very straightforward from selection to delivery. We had a good selection to try out with the support of a lovely lady who was there to answer questions but left us alone to browse. The mattress was delivered within 3 weeks with useful regular contact and 3 days before- a 2 hour time slot. The two gentleman swiftly and carefully removed our old mattress and delivered the new one to its final resting place. Thanks Bensons.
14 de octubre de 2026
Respuesta de Bensons For Beds - Harlow672
Thank you for your wonderful feedback! We're thrilled to hear that you had a smooth experience from selection to delivery. Our team strives to provide excellent service, and it's great to know you felt supported. Enjoy your new mattress, and we look forward to serving you again!
I found three mattresses that I liked
I found three mattresses that I liked. I tried them all for a long time and eventually made up my mind. The gentleman that was in the showroom pretty much left me to it until I asked his advice. He then was very helpful indeed. Polite and knowledgeable. I am at the moment expecting my mattress on the 20 October. Can’t wait! I would recommend Bensons to other people.
3 de octubre de 2026
Respuesta de Bensons For Beds - Harlow672
Thank you for your wonderful review! We're thrilled to hear you found the perfect mattress and that our team was able to assist you when needed. We appreciate your recommendation and can't wait for you to enjoy your new mattress on the 20th. Sleep well!
A great service from start to finish
Salesperson Holly was extremely helpful, but never pushy at any time, giving us very useful advice, she made the experience very relaxed.
The delivery of our mattress was excellent, being informed the whole time of when to expect delivery, also the 2 operatives were very professional.
29 de septiembre de 2026
Respuesta de Bensons For Beds - Harlow672
Thank you for your wonderful feedback Pat! We're thrilled to hear that Holly provided you with helpful and relaxed service. It's great to know the delivery went smoothly and our team was professional. We appreciate your support and hope you enjoy your new mattress,
Megan | Customer Care Specialist
Proper customer service!
Holly & her team at Harlow are fantastic. We made a bad decision....didnt listen to their advice....following day we realised the team were right....called them up...they made all the necessary adjustments...didnt bat an eyelid.
Excellent.
27 de septiembre de 2026
Respuesta de Bensons For Beds - Harlow672
Thank you for your kind words! We're thrilled to hear that our team was able to assist you and make the necessary adjustments. Your satisfaction is our priority, and we appreciate your trust in us. We're here to help anytime you need! Looking forward to serving you again.
Great service from buying a new…mattress
Great service from buying a new mattress with very helpful staff . Kept in contact regularly to the delivery and phoned to let me know they will be delivering within a certain time . Cheerful delivery men too . Very good service all round .
25 de septiembre de 2026
Respuesta de Bensons For Beds - Harlow672
Thank you for your wonderful review! We're thrilled to hear you had a great experience with our staff and delivery team. Your satisfaction is our priority, and we appreciate your kind words. We look forward to serving you again in the future!
Respuesta de Bensons For Beds - Harlow672
Thank you for your wonderful feedback! We're thrilled to hear that you felt supported throughout your experience. Our team is dedicated to providing excellent service, and it's great to know we met your expectations. We look forward to serving you again!
Respuesta de Bensons For Beds - Harlow672
Thank you for your kind words! We're thrilled to hear that our sales representative made a positive impact on your experience. We strive to provide excellent service, and your feedback motivates us to keep up the great work. We look forward to serving you again!
Respuesta de Bensons For Beds - Harlow672
Thank you for your wonderful feedback! We're thrilled to hear you had an amazing experience with our service. Our team works hard to provide the best for our customers, and your kind words motivate us to keep striving for excellence. We look forward to serving you again soon!
Great experience all round.
Shop staff were very friendly and informative. Delivery of the mattress was on time and very efficent. Cannot praise the shop and delivery staff more.
30 de agosto de 2026
Respuesta de Bensons For Beds - Harlow672
Thank you for your wonderful review! We're thrilled to hear that our staff made your experience enjoyable and that your mattress delivery was efficient. Your praise means a lot to us, and we look forward to serving you again in the future!
Incredibly helpful staff
Incredibly helpful staff and good value for money. When we told them our budget they found things in that range to show us
28 de agosto de 2026
Respuesta de Bensons For Beds - Harlow672
Hi Sarah,
Thanks for your lovely review! 😊 We're so glad our team could help you find the right options within your budget. Great value and helpful advice are what we're all about, and we're delighted you had such a positive experience. Happy sleeping,
Megan | Customer Care Specialist 🛏️✨
Poor customer service
Good product, very poor customer service
1 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Harlow672
Hello,
Thank you for your feedback. We're pleased to hear that you're happy with the product, but we're sorry to learn that our customer service did not meet your expectations.
We'd like to look into your experience further and have requested your order details so we can investigate the concerns you've raised. Once we receive this information, we'll review the matter and provide any support we can.
We appreciate you bringing this to our attention and apologise for any frustration caused,
Megan | Customer Care Specialist
10/10 for the Harlow store!
Went into the Harlow store and the staff were knowledgable and gave me the time to find the right mattress. They were able to answer all my questions and especially Holly who explained the different mattresses clearly and with ease.
26 de agosto de 2026
Respuesta de Bensons For Beds - Harlow672
Thank you for your wonderful feedback! We're thrilled to hear that our team, especially Holly, provided you with the assistance you needed to find the perfect mattress. We pride ourselves on our knowledgeable staff and are glad you had a great experience at our Harlow store. We hope you enjoy your new mattress!
Respuesta de Bensons For Beds - Harlow672
We're so pleased to hear that you received great service and found our team very helpful. It's wonderful to know your delivery was on time and handled with care. Thank you for your positive feedback!
Team Bensons
I was recommended a certain mattress…
I was recommended a certain mattress not the one I went onto the store to look at. At the moment I’m very pleased
16 de agosto de 2026
Respuesta de Bensons For Beds - Harlow672
We're pleased to hear that our recommendation led to your satisfaction with your new mattress. We appreciate your positive feedback!
Team Bensons
We found the sales person very…
We found the sales person very knowledgeable, professional and friendly and their advice very helpful
15 de agosto de 2026
Respuesta de Bensons For Beds - Harlow672
We're so pleased to hear that you found our salesperson knowledgeable, professional, and friendly. It's wonderful that their advice was very helpful to you. Thank you for your kind words!
Team Bensons
Very helpfull staff.
13 de agosto de 2026
Respuesta de Bensons For Beds - Harlow672
Hi Peter,
Thank you for your feedback! 😊 We're delighted to hear that you found our staff very helpful. Providing friendly and knowledgeable service is what we strive for, and it's wonderful to know we made a positive impression. Thank you for choosing us,
Megan | Customer Care Specialist🛏️
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