Customer service has been amazing, helping me with an order as I struggle to use the Internet. Both my bed and mattress cover are lovely quality. Many thanks x
Localización
Cambiar localizaciónUnit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire, GB
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Consulta las opiniones de los clientes
Ryan was helpful and really understanding. I suffer from rheumatoid arthritis and spent nights sleeping on the floor because I am so sensitive and in pain i actually cried when I found the perfect t m... Ver más
La empresa ha respondido
Communication was good and I was given plenty of updates. The delivery team worked quickly and were very polite, it was well worth the cost of assembly. The quality of the bed is good, it is well bui... Ver más
La empresa ha respondido
It all started when we went into the shop in Huddersfield and met Ellie she was very knowledgeable explaining all about the different beds and types , especially mattresses asked us what we preferred... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Bensons For Beds - Huddersfield670
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit E1 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire, Reino Unido
- 1484549023
4,7
Excelente
389 opiniones
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Customer service has been amazing
Customer service has been amazing, helping me with an order as I struggle to use the Internet. Both my bed and mattress cover are lovely quality. Many thanks x
9 de agosto de 2026
Fantastic service
Nigel was great. I know very little about beds- just if they are comfortable or not. He explained about the features of the mattress so that knew what I was paying for. There were several things that I wanted and he told me that they were already incorporated within the mattress structure so he ensured that I got the best without purchasing anything not needed. He also explained the financial offerings including interest free repayments. I elected to pay cash as I don’t like credit if I can avoid it. Anyway this is the 2nd time that I have used Bensons in the last 10 months. I was kept updated as to the progress of my order.
I will use them again if I need to.
8 de agosto de 2026
Opinión espontánea
Just an easy purchase when you know…
Just an easy purchase when you know what you want
5 de agosto de 2026
Es posible que utilice la IA para responderVer más
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Two helpful and polite delivery men
5 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Huddersfield670
We're so pleased to hear that our delivery team was helpful and polite. Thank you for sharing your positive feedback with us!
Team Bensons
Great service on time delivery
Great service on time delivery, pleasant helpful staff and a comfy mattress.
6 de agosto de 2026
Respuesta de Bensons For Beds - Huddersfield670
Thank you for your fantastic review! We're delighted to hear that you experienced great service, on-time delivery, and found our staff pleasant and helpful. We're especially pleased you're enjoying your comfy mattress!
Team Bensons
I ordered a tv bed and the guys…
I ordered a tv bed and the guys installing it couldn't get it to work. The base of the bed didn't open so the tv couldn't be installed. Not their fault of course.
3 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Huddersfield670
We are truly sorry to hear about the issue with your TV bed installation. We appreciate you bringing this to our attention and we are looking into what went wrong with the bed base.
Team Bensons
Ryan was helpful and really…
Ryan was helpful and really understanding. I suffer from rheumatoid arthritis and spent nights sleeping on the floor because I am so sensitive and in pain i actually cried when I found the perfect t mattress the thought of sleeping through a whole night.
28 de julio de 2026
Respuesta de Bensons For Beds - Huddersfield670
We are so touched to hear about your experience and how much finding the right mattress has meant to you. It's truly wonderful to know that Ryan was able to provide such understanding and helpful assistance. We hope you enjoy many nights of comfortable sleep!
Team Bensons
Great customer service
Great service from showroom to delivery, was some damage to one of the bases but was easily rectified and new base expected in the next couple of weeks
28 de julio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Huddersfield670
Hey Tim,
Thank you for your great review! We're delighted to hear you received excellent service from the showroom through to delivery. While we're sorry there was some damage to one of the bases, we're pleased it was resolved quickly and that a replacement is on the way.
We really appreciate your understanding and feedback!
Sleep well,
Bensons for Beds✨
Fantastic customer service
Fantastic customer service! Great delivery experience. Quality products. Communication was excellent throughout. Nice to see a company doing their best! 😁
21 de julio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Huddersfield670
We're so pleased to hear that you experienced fantastic customer service and a great delivery. It's wonderful that you found our products to be of quality and our communication excellent. We appreciate your kind words!
Team Bensons
Easy peasy
Communication was good and I was given plenty of updates. The delivery team worked quickly and were very polite, it was well worth the cost of assembly. The quality of the bed is good, it is well built and very solid.
Will be ordering again.
11 de julio de 2026
Respuesta de Bensons For Beds - Huddersfield670
We're so pleased to hear that our communication and updates were good, and that our delivery team worked quickly and politely. It's wonderful that you found the assembly well worth the cost and that the quality of your bed is good, well-built, and solid. We look forward to your next order!
Thank you for your positive review - Lauryn at Customer Care 💜
Headboard was left wobbling so badly it…
Headboard was left wobbling so badly it would have snapped, it was missing metal slats that secure it. They fitted it knowing this and when I caught them
Before they dashed off they just shrugged and said they did the best they could as they were missing from the fitting pack. Terrible manner and the banging they made and hitting walls I’m surprised they haven’t damaged anything.
The customer service man rude, not our problem etc. now have to wait up to three weeks for a headboard with no back support for a disabled person.
If you want a mobility bed that is fitted with people who care go elsewhere. Thousands of pounds for the worst customer service attitude I’ve experienced regarding mobility equipment to date.
15 de julio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Huddersfield670
We are truly sorry to hear about the distressing experience you had with the headboard installation and the subsequent customer service. We understand your frustration and disappointment. If you wish to discuss this matter further, I have requested your details.
Thank you for your review - Lauryn at Customer Care.
ALL WENT AS PLANNED
16 de julio de 2026
Respuesta de Bensons For Beds - Huddersfield670
We're so pleased to hear that everything went smoothly for you. Thank you for taking the time to share your positive experience with us.
Team Bensons
Respuesta de Bensons For Beds - Huddersfield670
We appreciate your feedback regarding our communication. We understand that hot weather can be challenging for our delivery team, and we are reviewing our procedures to ensure a consistently positive experience for everyone. Thank you for your feedback!
Team Bensons
We managed to pick a mattress that…
We managed to pick a mattress that suited our needs following discussions with Mark
We are delivhted with our purchase
11 de julio de 2026
Respuesta de Bensons For Beds - Huddersfield670
We're so pleased you were able to pick a mattress that suited your needs after discussions with our team, and that you are delighted with your purchase. Thank you for your wonderful feedback!
Good experience
Guy in store was friendly. Used technology in the shape of a smart bed to work out what mattress I needed then chose the one in my price range. Mattress arrived when it was promised and the delivery drivers were top notch.
2 de julio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Huddersfield670
We're so pleased to hear our team was friendly and that our smart bed technology helped you find the perfect mattress within your budget. It's wonderful that your delivery was on time and the drivers were top-notch!
Team Bensons
Excellent delivery service
Our new bed is wonderful. The 2 man delivery service was excellent.
1 de junio de 2026
Respuesta de Bensons For Beds - Huddersfield670
We're so happy you love your new bed and found our delivery service excellent. Thank you for your kind words!
Team Bensons
Bolt missing
Nice bed, well delivered but the experience was spoilt because 1 bolt was missing. There were two feet for the centre of the bed frame and only 1 of them had a bolt. I had to drive to a shop to purchase a bolt.
19 de junio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Huddersfield670
Thank you for your feedback, and please accept our sincere apologies for the missing bolt. Please be assured that your feedback will be shared with our team to investigate and help prevent this from happening again in the future.
We’re pleased to hear that you are happy with the bed overall, and we appreciate you taking the time to share your experience.
The salesmen in the store were very…
The salesmen in the store were very helpful, giving good advice in an unhurried way with no pressure on us to buy. We visited other stores but felt very happy to return and make our purchase at Bensons.
21 de junio de 2026
Respuesta de Bensons For Beds - Huddersfield670
We're so pleased our team provided helpful advice without pressure, making you feel happy to return and make your purchase. Thank you for your wonderful feedback!
Team Bensons
Excellent service from Bensons
Excellent service from Bensons. From walking through the door of the Huddersfield store I was met by Andei who showed me round and assisted me in my choices. From then on I was kept informed of the progress of my order and 3 days before delivery I was advised of timeline. True to form I got a call from the delivery team informing me exactly when they would be with me and they were. Delivery went vey smoothly. I would recommend Bensons to anyone thinking of buying for the bedroom.
22 de junio de 2026
Respuesta de Bensons For Beds - Huddersfield670
Thank you for sharing your wonderful experience! We are so pleased to hear that your visit to our store and the entire process, from assistance with choices to delivery, was excellent. We appreciate your recommendation!
Team Bensons
Great friendly service
Great friendly service
I changed my mind about colour of the wardrobe Andri at the Huddersfield branch sorted it with no issues
Thank you
15 de junio de 2026
Respuesta de Bensons For Beds - Huddersfield670
We're so happy to hear you received great service and we could assist with your wardrobe color change without any issues. Thank you for your kind words!
Team Bensons
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