Bensons For Beds - Poole692 Opiniones 

410
•
TrustScore: 5 sobre 5

4,9

Unit C8 Poole Retail Park, Poole Road, BH12 1DN Branksome, Poole, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

It was a very pleasant and productive experience at the Poole store. I had little knowledge on beds and mattresses before going there but left better informed and with a grand bed and mattress... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We were assisted in store by a member of staff named Ruben. He was courteous and knowledgeable and we were able to confidently select the item wr wished to buy.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

See Ruben at the Poole showroom. Good knowledge snd went through all the options explaining the differences of the products.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Helpful and attentive staff instore. Nothing too much trouble, very patient, despite the card payment system not working, meaning they had to route it through another store. (Otherwise I would have... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de muebles para dormitorio
  2. también en la categoría
  3. Colchonería
  4. Tienda de colchones
  5. Tienda de ropa de cama

Sobre Bensons For Beds - Poole692

Escrito por la empresa

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Información de contacto

  • Unit C8 Poole Retail Park, Poole Road, BH12 1DN, Branksome, Poole, Reino Unido

  • 1202037271

4,9

Excelente

TrustScore: 5 sobre 5

410 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(410)

26.477 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Exceptional professional service

We visited the Poole Retail Park Branch today, to buy new mattresses for our Tempur adjustable bed.

Leigh greeted us and directed us to the Tempur beds they had on display. He explained the enhancements that Tempur have made since we bought our bed many years ago and suggested we test each mattress in case their support was slightly different to the previous design.

We were confident the support was similar to the one we have but noted the improved cover detail, which Leigh said allowed for the top to be removed and replaced for cleaning, which is far easier than the earlier design.

Leigh was the perfect salesman. Very polite, not at all pushy had exceptional product knowledge and customer service. He advised on the promotion the company was offering and we are confident he insured he also gave us the best deal possible.

If anyone is considering buying a bed, or any associated items, we would highly recommend going to Bensons for beds at Poole Retail Park and asking to deal with Leigh.

We cannot rate him high enough. He is an absolute credit to Bensons for beds.

8 de septiembre de 2026
Opinión espontánea
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Respuesta de Bensons For Beds - Poole692

Would just like to add my own word of thanks for your very kind review, I really appreciate it! I'm glad you left the store happy. I hope you both enjoy your new mattresses. Leigh

Valorada con 5 estrellas sobre 5

Good customer service

Good customer service. No hard selling. Friendly staff.

5 de septiembre de 2026
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Respuesta de Bensons For Beds - Poole692

Thanks for the kind words, we appreciate it!

Valorada con 5 estrellas sobre 5

Helpful Assistant

Helpful, well informed, not pushy assistant

3 de septiembre de 2026
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Respuesta de Bensons For Beds - Poole692

Thanks for the kind words, Mrs. Perkins. We hope you enjoy your new bed!

Valorada con 5 estrellas sobre 5

Thoroughly recommend Bensons for Beds

Dealt with Timm at the Poole store to purchase. He was excellent - polite, professional, patient - all we could have wanted. Price was great and Bensons were very accomodating in moving the delivery date back for us on multiple occasions.
Thoroughly recommend and will be back.

4 de septiembre de 2026
Opinión espontánea
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Respuesta de Bensons For Beds - Poole692

Thank you, David. Will be passing your kind words on to Timm!

Valorada con 5 estrellas sobre 5

Godd customer service

Godd customer service

29 de agosto de 2026
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Respuesta de Bensons For Beds - Poole692

"Thank you for the kind words! We pride ourselves on providing top-notch customer service and are thrilled to hear you had a great experience with us. We look forward to serving you again soon!"

Valorada con 5 estrellas sobre 5

Leigh was super helpful and explained…

Leigh was super helpful and explained everything after we gave details of what we needed, made it easy to decide and explained how it works, nothing was too much trouble, a great experience

1 de septiembre de 2026
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Respuesta de Bensons For Beds - Poole692

Thank you for taking the time to leave us this amazing review! We are thrilled to hear that Leigh provided top-notch customer service and made the process easy for you. We appreciate your support and look forward to serving you again in the future.

Valorada con 5 estrellas sobre 5

Timm from the Poole branch was…

Timm from the Poole branch was extremely welcoming and knowledgeable. Would very much return to him with any queries or future purchases. Overall very pleasant experience.

25 de agosto de 2026
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Respuesta de Bensons For Beds - Poole692

Hi Mr Frame,
Thank you for your wonderful review! 😊 We're delighted to hear Timm made such a positive impression with his welcoming manner and expert knowledge. It's fantastic to know you had such a pleasant experience and would be happy to return to him for future purchases and advice. We'll be sure to pass on your kind words. Thanks for choosing us,
Megan | Customer Care Specialist

Valorada con 5 estrellas sobre 5

Two young men worked very well at…

Two young men worked very well at removing super king mattress and base on a very hot day. Did a wonderful job of setting up the new one.

16 de agosto de 2026
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Respuesta de Bensons For Beds - Poole692

We are thrilled to hear that our team went above and beyond for you in challenging conditions! Thank you for trusting us for your sleep needs.

Valorada con 5 estrellas sobre 5

the sales reps were polite and so helpful

the sales reps were polite and so helpful explaining every thing

12 de julio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so pleased to hear that our sales representatives were polite and helpful in explaining everything. Thank you for sharing your positive experience!

Team Bensons

Valorada con 5 estrellas sobre 5

Staff in our local store were super…

Staff in our local store were super helpful and friendly. Once we ordered our mattress we received plenty of communication in the run up to delivery, and the delivery guys were great too. Love the new mattress too! I had a really good experience using Bensons

31 de julio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so pleased to hear you had such a good experience with us! It's wonderful that our store staff were helpful and friendly, and that you received plenty of communication before delivery. We're also delighted that our delivery team was great and that you love your new mattress!

Team Bensons

Valorada con 5 estrellas sobre 5

A first rate service.

Simply a first rate service from start to finish. The salesman in the Poole store could not have been more helpful. The delivery drivers were first rate with 2 phone calls prior to the delivery, one the evening before and another 45 mins before they arrived.

27 de julio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so pleased to hear you received first-rate service from beginning to end. It's wonderful that our salesperson in Poole was so helpful and that our delivery team provided excellent communication. Thank you for your positive feedback!

Team Bensons

Valorada con 5 estrellas sobre 5

The staff could not have been more helpful

We were given excellent advice and guidance to find a mattress which matched our existing, discontinued, one. The staff went out of their way to help.

26 de julio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so pleased to hear that our staff provided excellent advice and guidance to help you find a mattress that matched your previous one. It's wonderful that our team went out of their way to assist you.

Team Bensons

Valorada con 5 estrellas sobre 5

bensons are great

bensons are great! Good service, good explanation about everything. They take time with you and they are very professional. Ruben helped us and he was great, gave us ideas, information so we could decide the best for us. Thank you!

25 de julio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so pleased to hear you had such a great experience with us! It's wonderful that our team provided good service and explanations, taking their time with you. We appreciate your kind feedback.

Team Bensons

Valorada con 5 estrellas sobre 5

I went to the Poole store and had a…

I went to the Poole store and had a great experience with Paul, He was very professional and knowledgeable and friendly. He didnt pressure me in to making a decision.
Highly recommend seeing the guys in Poole Store

21 de julio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so pleased to hear you had such a great experience at our Poole store! It's wonderful that our colleague was professional, knowledgeable, and friendly, and that you felt no pressure to make a decision.

Thanks for sharing the love — enjoy!

Valorada con 5 estrellas sobre 5

Friendly staff

Very friendly helpful knowledgeable staff great customer service

21 de julio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so pleased you found our staff friendly, helpful, and knowledgeable, and that you received great customer service. Thank you for your kind words!

Thank you for your positive review - Lauryn at Customer Care

Valorada con 5 estrellas sobre 5

Well done Ruben.

Well done Ruben.
Great choice of beds to test drive without hassle. Ruben was most helpful talking at a speed and in a tone that could be absorbed clearly. Delivery time better than expected.

16 de julio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so pleased to hear about your positive experience and that you found a great choice of beds to try without any hassle. It's wonderful that our team member was helpful and communicated clearly, and that your delivery was better than expected!

Team Bensons

Valorada con 5 estrellas sobre 5

Great Service from Ruben and the Team

Great Service from Ruben and the Team. Very patient too! Thank you

11 de junio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so pleased you received great and patient service from our team. Thank you for your kind feedback!

Team Bensons

Valorada con 5 estrellas sobre 5

Great delivery

Great delivery - kept us informed; on time; polite; helpful; efficient; quick. Amazing!

13 de julio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so pleased to hear about your great delivery experience! It's wonderful to know our team kept you informed. Thank you for your amazing feedback!

Team Bensons

Valorada con 5 estrellas sobre 5

Fingers crossed 🤞

We haven't yet received our mattress but would say that the salesman, Timm, in the Branksome store was very helpful and knowledgeable. Would recommend you talk to him
(Listen for the Canadian accent).

11 de julio de 2026
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Respuesta de Bensons For Beds - Poole692

We're so glad to hear about your positive experience with our salesperson at the Branksome store. We appreciate you sharing your feedback and look forward to hearing about your mattress once it arrives!

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