We'll see what the bed's like after a few weeks. However, the purchasing experience was brilliant. What a turnaround from an expected ordeal traipsing from shop to shop. Luckily we picked Bensons firs... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónUnit B2 Elgar Retail Park, Worcester, WR3 8HP Worcestershire, Worcestershire, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
We had good service from Bensons instore staff from choosing a new bed and matteress. Delivery was on the day and time promised, emailed few days before delivery we had a phone call 30 minutes before... Ver más
La empresa ha respondido
Cherie listened to what we wanted, and then gave us ample time to be shown around the showroom, trying various mattresses, until we found one suitable. She explained about the returns policy, should t... Ver más
La empresa ha respondido
From our visit to the showroom through to the delivery and assembly of our new bed, we cannot criticise the quality of customer service. We were also kept up to date with the manufacture and dispatch... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de muebles para dormitorio
- también en la categoría
- Colchonería
- Tienda de colchones
- Tienda de ropa de cama
Sobre Bensons For Beds - Worcester722
Escrito por la empresa
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Información de contacto
Unit B2 Elgar Retail Park, Worcester, WR3 8HP, Worcestershire, Worcestershire, Reino Unido
- 1905759726
4,9
Excelente
655 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
A great bed settee
A great bed settee, good quality and good service from the store staff and delivery staff.
21 de agosto de 2026
Respuesta de Bensons For Beds - Worcester722
Thank you so much for your kind words! We strive to provide the best quality and service to our customers, and we're thrilled to hear that you had a great experience with both our store staff and delivery team. Enjoy your new bed settee!
Lauren was so so helpful and kind she…
Lauren was so so helpful and kind she made the whole experience wonderful as I am over eighty and hadn’t
Shopped for quite a while
21 de agosto de 2026
Respuesta de Bensons For Beds - Worcester722
We are so glad to hear that our team member provided such wonderful assistance. We appreciate you sharing your positive experience with us!
Team Bensons
Respuesta de Bensons For Beds - Worcester722
We're thrilled to hear you had such an amazing experience with our service and that your delivery was right on time! Thank you for your kind words.
Team Bensons
Absolutely the best bed company ever, nothing too much trouble, now stop pestering me for a review
Absolutely the best bed company ever
17 de agosto de 2026
Respuesta de Bensons For Beds - Worcester722
We're so pleased to hear you think we're the best bed company ever! Thank you for sharing your wonderful feedback with us.
Team Bensons
Faulty product on deliverly
12 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Worcester722
Hello,
We sorry to read about your experience and to learn that your bed base arrived faulty. I completely appreciate how disappointing and frustrating this must have been. We have contacted you today to discuss this further with you.
Thank you for taking the time to leave us a review,
Megan | Customer Care Specialist
Staff were friendly and not over pushy
Staff were friendly and not over pushy. Overall the showroom was laid out to easily view products on display along with all of the relevant information clearly marked.
We asked various questions to salesman Gary who was polite and knowledgeable.
Are new bed was delivered the following week on the day and time as advised by helpful and courtesy team.
28 de julio de 2026
Respuesta de Bensons For Beds - Worcester722
Hi Greg,
Thank you for your wonderful review! 😊 We're delighted to hear that you found our team friendly, knowledgeable, and helpful without being overly pushy. It's great to know that Gary was able to answer all your questions and provide the information you needed to make your decision with confidence.
We're also pleased that you found the showroom easy to navigate, with clear product information on display, and that your new bed was delivered the following week exactly as promised by our helpful and courteous delivery team. Thank you for choosingus, and we hope you enjoy many comfortable nights in your new bed,
Megan | Customer Care Specialist✨
The perfect sleep
The sales advisor (Lauren) was very friendly, helpful, informative and made the whole experience tolerable. My wife went the day before while I was working to have a look as she knows it's not my cup of tea. Lauren helped us with in every way possible that you can think of and took time to understand our needs. I would definitely thinking of buying there again if Lauren dealt with us and helped us again
8 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Worcester722
Thank you for your positive review! We're so glad that Lauren provided you and your wife with a great experience and helped you find what you needed. We would be thrilled to have the opportunity to work with you again in the future!
Respuesta de Bensons For Beds - Worcester722
Hello,
Thank you for your review! 😊 We're delighted to hear that you found our staff member helpful and knowledgeable. Providing expert advice and excellent service is always our goal, so it's wonderful to know we made a positive impression. We truly appreciate your feedback and thank you for choosing us. We hope you enjoy your purchase and look forward to assisting you again in the future,
Megan | Customer Care Specialist⭐
From entering the store to the…
From entering the store to the instalation and removal of our old product everything went so well.
I can recommend Bensons for Beds with confidence.
The staff were polite and efficient.
The produce is good quality and price.
9 de agosto de 2026
Respuesta de Bensons For Beds - Worcester722
Hi Harold,
Thank you for your fantastic review! 😊 We're delighted to hear that everything went smoothly from the moment you entered the store right through to the delivery, installation, and removal of your old bed. It's wonderful to know that our team provided polite and efficient service and that you're happy with the quality and value of your purchase. Your recommendation means a great deal to us, and we're grateful for your confidence in Bensons for Beds. Thank you for choosing us, and we hope you enjoy your new bed for many years to come,
Megan | Customer Care Specialist⭐
Good choice of beds and advised well.
Excellent staff member who was knowledgeable about the products and equally left us in peace to work out the new we wanted.
He also made the buying process very straightforward, sharing the many options available.
Generally good service in every way.
6 de agosto de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Worcester722
Thank you for your wonderful review! We're so pleased to hear that our staff member was knowledgeable and made your buying process straightforward and stress-free. We pride ourselves on offering excellent service while giving customers space to make their decisions. We appreciate your kind words!
Team Bensons
Very helpful staff
7 de agosto de 2026
Respuesta de Bensons For Beds - Worcester722
Hello Roy,
Thank you for your lovely review! 😊 We're so pleased to hear our team was able to help. We'll be sure to pass on your kind words to the staff.
We’d love to serve you again in the future,
Megan | Customer Care Specialist
Excellent service well impressed.
4 de julio de 2026
Respuesta de Bensons For Beds - Worcester722
We are so pleased to hear that you experienced excellent service and were well impressed. Thank you for sharing your positive feedback with us!
Team Bensons
Staff friendly and knowledgeable
Staff friendly and knowledgeable, understanding of my needs
2 de agosto de 2026
Respuesta de Bensons For Beds - Worcester722
We're so pleased you found our staff friendly and knowledgeable, and that they understood your needs. Thank you for your lovely words!
Team Bensons
Lots of help from Gary
Lots of help from Gary. Second time I've purchased from this store and would definitely go back.
1 de agosto de 2026
Respuesta de Bensons For Beds - Worcester722
We are so happy to hear about your positive experience and that our team provided such great help. We truly appreciate your continued support and look forward to your next visit!
Team Bensons
Good customer service
8 de marzo de 2026
Respuesta de Bensons For Beds - Worcester722
Thank you! We're happy to hear you had a great experience
People buy from people!
You have the very best, attentive and personable manager in that store in Simon. He was fabulous and made rhe experience brilliant from start to finish. We explained our requirements and Simon took so much time supporting us and showing us different options. (The right amount of options so not to cause confusion). We did not plan on actually buying a new mattress on this visit , we had gone for information and a look but after Simons support and brilliant customer service, we absolutely wanted to buy from him on that day. The saying "People buy from People" is so correct , we bought from the store that day because of Simon, he's a real credit to the company!
27 de julio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Worcester722
We are absolutely thrilled to hear about your wonderful experience and how Simon made such a positive impression! It's fantastic that you felt so well-supported and that their brilliant customer service led you to make a purchase on the day. We truly appreciate your kind words.
Team Bensons
British italianThings did not go well in the beginning…
Things did not go well in the beginning but they resolved the situation in the end took too long to sort out in the beginning.
15 de abril de 2026
Respuesta de Bensons For Beds - Worcester722
Thank you for your feedback. We appreciate your patience and are pleased we were able to resolve the situation. We're sorry the process took longer than expected and will use your comments to help us improve.
Thank you,
Megan | Customer Care Specialist
The staff genuinely cared.
We were served in the shop by somene who cared about their job and were given a number of options. We returned the next day to place an order. The order arrived on the day specified. The delivery people were efficient in carrying the mattresses upstairs where they were required. Only had them a week so too early to comment on durabilty.
26 de julio de 2026
Respuesta de Bensons For Beds - Worcester722
Thank you for your wonderful review! We're delighted to hear that you received helpful advice and a range of options from our colleague in store, and that your return visit resulted in finding the right mattresses for your needs. It's also great to know that your delivery arrived as scheduled and that our delivery team provided efficient service. We appreciate your feedback and hope you continue to enjoy your new mattresses for many years to come. 😊
Great!
Brilliant found what we wanted and Lauren was brilliant! Her salesmanship was impeccable, very gentle and listened to what we were after and did benson for beds proud! Great representative for them!
26 de julio de 2026
Opinión espontánea
Respuesta de Bensons For Beds - Worcester722
Thank you for your fantastic review! We're delighted to hear that Lauren helped you find exactly what you were looking for and made the experience such a positive one.
Looking forward to welcoming you back again soon!
Lauren in the Worcester bed centre was…
Lauren in the Worcester bed centre was an excellent sales women, nothing was to much trouble she made our purchase enjoyable and matched us with the type of mattresses that suited us. We also looked at Dreams which was not in the same league as Bensons.
We are enjoying sleeping on comfortable beds after months on camp beds.
24 de julio de 2026
Respuesta de Bensons For Beds - Worcester722
Thank you for your wonderful feedback! We're delighted to hear that Lauren at our Worcester store made your experience so enjoyable. It's especially rewarding to know that you're now enjoying comfortable nights' sleep after months on camp beds. We'll be sure to pass your kind words on to Lauren and the team. Thank you for choosing Bensons for Beds, and we wish you many restful nights ahead! 😊
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.