Initially, communication was a little difficult, largely because other major events were taking precedence, there was no direct phoneline and partly because I left the booking until quite late. Ho... Ver más
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Localización
Cambiar localizaciónBarkers Lane, MK41 9SB Bedford, England, GB
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I used my better account to book a court for badminton in Bedford International Athletic Stadium. I also informed one of the staff upon arrival for checking us In for the slot and later, my account sh... Ver más
La empresa ha respondido
Nice friendly staff a pleasure to come to stadium for our sport they are always helpful , happy and cheerful
La empresa ha respondido
Was very easy to register my Daugther to them and staff always helpful.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Barkers Lane, MK41 9SB, Bedford, England, Reino Unido
3,7
Medio
5 opiniones
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Football Birthday Party
Initially, communication was a little difficult, largely because other major events were taking precedence, there was no direct phoneline and partly because I left the booking until quite late. However, despite this, the entire party was flawless.
The hosts, Jordan and Edward, were fantastic and kept the children engaged throughout. The party package was very reasonably priced in my opinion, and the venue was clean and well maintained.
Nothing ever felt like too much trouble for the staff, and even when we slightly exceeded our allocated time, they were understanding and accommodating. Overall, It was a great experience, and I would highly recommend it.
14 de junio de 2026
Opinión espontánea
Respuesta de Better - Bedford International Athletic Stadium
Hi,
Thank you for your detailed and balanced feedback.
We appreciate your understanding regarding the initial communication challenges, particularly during what was a very busy period. It is encouraging to hear that, despite this, the party itself ran smoothly and met your expectations.
It is wonderful to hear your kind comments about Jordan and Edward. We will ensure your feedback is shared with them, as they will be very pleased to know they helped create such a positive experience. We are also glad you found the party package to be good value and the venue clean and well-maintained.
Your recognition of the team’s flexibility and willingness to accommodate is greatly appreciated. Thank you for your recommendation and for choosing to celebrate with us.
Warm regards,
Hazal
Was very easy to register my Daugther…
Was very easy to register my Daugther to them and staff always helpful.
9 de enero de 2026
Respuesta de Better - Bedford International Athletic Stadium
Hi Rica
Thank you for your review.
It is great to see that you found it easy to navigate the membership registration and that the staff have been able to assist when needed.
We hope that your daughter enjoys using the facilities, and thank you for choosing Better.
Kind Regards
Amir
I used my better account to book a…
I used my better account to book a court for badminton in Bedford International Athletic Stadium. I also informed one of the staff upon arrival for checking us In for the slot and later, my account shows penalties for no show fee and I was not able to see any availability for courts for the next few days and me and my friends missed our chance have a badminton sessions. I also tried to contact the service department at least 4 times in 2 days and still couldn’t sort out my problem. The call centre says, the center is not picking up the call to verify and no action was taken. I have been using the account for the past 3-4 years and I’m very disappointed with the service. Since the better take over, it’s a disaster.
30 de junio de 2025
Opinión espontánea
Respuesta de Better - Bedford International Athletic Stadium
Hi Paul
Thank you for your review.
We sincerely apologise for the inconvenience and frustration caused by the penalty charge and the difficulty you encountered trying to book and confirm your badminton session at Bedford International Athletic Stadium.
We have escalated your feedback and will investigate this matter thoroughly to ensure it does not happen again.
A contact request has been sent to you through TrustPilot. Please reply with your account details, so we can look into your penalty charge and assist with rebooking your sessions.
Kind Regards
Amir
Nice friendly staff a pleasure to come…
Nice friendly staff a pleasure to come to stadium for our sport they are always helpful , happy and cheerful
6 de marzo de 2025
Opinión espontánea
Respuesta de Better - Bedford International Athletic Stadium
Hi Denton,
Thank you very much for your thoughtful and kind words!
We are absolutely delighted to hear that you enjoy visiting the stadium and appreciate the efforts of our staff in creating a positive experience for you. It truly warms our hearts to know that our commitment to providing a welcoming and cheerful atmosphere resonates with our guests. We are continuously striving to enhance your experience and ensure that every visit is memorable. We can’t wait to welcome you back to the Bedford International Athletic Stadium soon for another enjoyable event!
Warm regards,
Charmaine
Great staff on site and on hand
Great staff on site and on hand. Event went without issue
8 de marzo de 2025
Opinión espontánea
Respuesta de Better - Bedford International Athletic Stadium
Hi Robin,
Thanks for your review.
It is great to hear that the staff at Bedford are so greatl!
Warm Regards
Hazal
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