Been coming for a little while now. Absolutely love the classes. Always such a great experience and the staff are always friendly and happy to help, which was something other centres lacked. Always lo... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónDartmouth Road, SE23 3HZ London, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Staff are so kind, helpful and friendly. Facilities are clean and tidy. Family friendly and inclusive environment. Really enjoying the women's only fitness class. More of these at forest hill pools pl... Ver más
La empresa ha respondido
New member and so far have not been able to book a single aquafit class always fully booked or on a wait list and then by the time a slot becomes available its gone. Please add more classes as theres... Ver más
La empresa ha respondido
It was my very first visit and receptionist made me very welcome and explained where I needed to go, lockers, etc. In gym Matt kindly went round each piece of equipment explaining how and what they d... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Dartmouth Road, SE23 3HZ, London, Reino Unido
4,1
Muy bueno
89 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Fantastic staff!
19 de agosto de 2026
Respuesta de Better - Forest Hill Pools
Hi Noah,
Thank you for your fantastic 5-star review!
We're delighted to hear that our staff helped make your experience at Forest Hill Pools such a positive one. Our team works hard to provide a welcoming and supportive environment for all our customers, so it's wonderful to know their efforts have made a difference.
We truly appreciate your kind feedback and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Fantastic experience.
Been coming for a little while now. Absolutely love the classes. Always such a great experience and the staff are always friendly and happy to help, which was something other centres lacked. Always look forward to coming back.
4 de agosto de 2026
Opinión espontánea
Respuesta de Better - Forest Hill Pools
Hi Rebecca,
Thank you for your wonderful review!
We're delighted to hear that you've been enjoying our classes and consistently having a great experience with us.
It's especially lovely to know that our team have been so friendly and helpful
We can't wait to welcome you back again soon!
Warm Regards,
Kaisha
A family friendly pool
A family friendly pool! Staff are friendly and help where needed.
15 de julio de 2026
Opinión espontánea
Respuesta de Better - Forest Hill Pools
Hi Kitty,
Thank you for your lovely review!
We're delighted to hear that you found our pool family-friendly and that our team was friendly and helpful with your queries.
We hope to welcome you back again soon!
Warm Regards,
Kaisha
New member and cant book on anything!…
New member and so far have not been able to book a single aquafit class always fully booked or on a wait list and then by the time a slot becomes available its gone. Please add more classes as theres clearly a demand.
1 de agosto de 2026
Respuesta de Better - Forest Hill Pools
Hi Ellie,
Thank you for taking the time to share your feedback and for choosing to become a member with us.
We're sorry to hear that you've been unable to book an AquaFit class since joining. We understand how frustrating this must be, especially when classes are consistently fully booked or only available via the waiting list.
It's encouraging to see such strong interest in the programme, and we appreciate your suggestion to add more classes to help meet the demand. Feedback like yours is invaluable in helping us understand where additional capacity may be needed.
Warm Regards,
Hazal
Gym review
Hi better gym Forest Hill pools
I like doing the fitness class and the staff are good and helpful and it’s a good gym for me to go to.
22 de julio de 2026
Opinión espontánea
Respuesta de Better - Forest Hill Pools
Hi Ulfet,
Thank you for your kind feedback!
We're delighted to hear that you're enjoying the fitness classes at Forest Hill Pools and that you've found our staff to be friendly, helpful, and supportive. It's wonderful to know that the centre is a good fit for you and that you're having a positive experience with us.
We really appreciate you taking the time to share your comments and look forward to welcoming you back again soon.
Warm Regards,
Hazal
Staff are always friendly and helpful.
Staff are always friendly and helpful.
Loretta, Dawn, Ella , Evelyn and Caroline are exceptional. I love the Forest Hill Pools venue, and the people who work there. They really go out of their way to help you.
My family wouldn't go anywhere else for our swimming and fitness needs.
22 de julio de 2026
Respuesta de Better - Forest Hill Pools
Hi Marcel,
Thank you for your lovely review!
We're delighted to hear how much you enjoy visiting Forest Hill Pools. We'll be sure to pass your kind words on to the team, they'll be thrilled to know they've made such a positive impact.
We look forward to welcoming you and your family again soon!
Warm regards,
Azaria
My first time
It was my very first visit and receptionist made me very welcome and explained where I needed to go, lockers, etc. In gym Matt kindly went round each piece of equipment explaining how and what they did. I felt very safe and then happy on my own. Matt checked in with me a couple of times. So, I now feel entirely confident in coming again. I also know that I can seek advice and will be able to work towards increasing my strength.
21 de julio de 2026
Respuesta de Better - Forest Hill Pools
Hi Chris,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Forest Hill Pools!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Great gym
Staff are so kind, helpful and friendly. Facilities are clean and tidy. Family friendly and inclusive environment. Really enjoying the women's only fitness class. More of these at forest hill pools please! Love this gym!
2 de julio de 2026
Respuesta de Better - Forest Hill Pools
Hi Sara,
Thank you so much for your kind feedback about Forest Hill Pools.
We’re delighted to hear that you’ve had such a positive experience with our team, and that you find the environment welcoming, clean, and inclusive. It’s especially great to know you’re enjoying the women’s only fitness classes.
Your suggestion for more of these sessions at the centre is really appreciated, and we’ll be sure to pass this on to the team for consideration.
We’re so pleased to hear you love the gym, and we look forward to welcoming you again soon.
Warm Regards,
Hazal
What's happening with booking Forest Hill Pools
What's happening with booking on the app and on the web for Forest Hill Pools. for instance Tuesday 14th there are only 3 sessions shown from 19:00 onward, nothing before this time (and yes, I have the filters set correctly). Wednesday 15th, there are no sessions shown after 10:50 and before 19:00, everything else is booked. Thursday 16th is the same as the 14th, ie 3 sessions shown after 19:00, all booked, nothing in the morning nor afternoon. In addition, the sessions that I booked last week on Wenesday and Thursday have been cancelled today.... the email says:
Hi xxxxx,
Thanks for your recent booking to attend Swim for Fitness (Booking) on Thursday 16th July 2026, 10:00am at Forest Hill Pools.
Unfortunately, due to a change in the schedule your booking has been cancelled.
Thank you for your understanding and we look forward to seeing you again soon.
Best wishes,
The team at Better
For support regarding your Better account, please contact customerservicesATgll.org
This situation has persisted for a least two weeks. The receptionist last week stated that there are problems with the "new system", then suggested I just turn-up.
What is going on because these difficulties are not answered or broadcast by Better?
13 de julio de 2026
Opinión espontánea
Respuesta de Better - Forest Hill Pools
Hi Dess,
Thanks for your review.
We are currently transitioning our system, so whilst your centres online system is being upgraded (usually over the weekend), you may not see the new sessions until they have been updated - which is usually within 3 days.
To book now, you would select the pool and not the swim type when booking. We can also confirm that all sessions are now available online to book.
We hope that helps!
Warm Regards
Hazal
Impossible to book swimming
Having joined as a member I expected it to be easier to book swimming however it is as bad as ever I have been unable to book any sessions this week. How do people book so that as soon as I go in to the App sessions are already full. It is hot this week but this is the same situation every week.
6 de julio de 2026
Respuesta de Better - Forest Hill Pools
Good Deborah
Thank you for your review.
I'm sorry you are having trouble booking a swim session with us, and we appreciate your feedback.
Please note that all sessions and fitness classes are open for booking 6 days in advance at 10 pm, so every member has a fair chance to secure the sessions they want.
I hope this helps with your future bookings.
Kind Regards
Amir
Respuesta de Better - Forest Hill Pools
Hi
Thank you for your review.
We are delighted to hear that you are enjoying a well-rounded, positive experience at Forest Hill Pools, and we this continues!
Kind Regards
Amir
My first time of using the pool today…
My first time of using the pool today and what can I say! The surroundings were peaceful and calming ,the garden area was beautifully maintained. Now for the pool,all I can say is wow!!!! My confidence was at rock bottom after a traumatic accident last year,that nearly ended up in losing my foot,never ever did i think I would get in a pool and start to learn to swim all over again. Already booked my next three appointments there,and I honestly can't say anymore then a beautiful pool in idyllic surroundings and beyond fantastic value for money. A little bit of heaven all tucked away in a charming remote location.
Thank you so much for allowing myself and others the use of this amazing pool.
15 de junio de 2026
Opinión espontánea
Respuesta de Better - Forest Hill Pools
Hi Julie,
Thank you for your heartfelt review!
It’s wonderful to know that our peaceful surroundings, the beautifully kept garden, and the pool itself created a space where you felt calm, supported, and able to rebuild your confidence.
We're saddened to hear that your traumatic experience led you to hit rock bottom last year, but we're so thrilled that your swimming journey and confidence are growing with your introduction back into the pool.
Hearing that you’ve already booked your next three sessions is the best compliment we could receive.
We’re truly honoured that the pool has become part of your recovery and that it feels like “a little bit of heaven”.
We can't wait to welcome you back soon!
Warm Regards,
Kaisha
Great company, helpful staff, clean premises
Caroline helped me with my direct debit payment and made me feel welcome. This helps me to improve myself at this Better Leisure Centre.
9 de junio de 2026
Respuesta de Better - Forest Hill Pools
Good Afternoon,
Thank you for your wonderful review!
It's great to hear how helpful Caroline was with setting up your Direct Debit payments and making you feel welcome.
We're overjoyed that you're improving your health, and we can't wait to continue to support you on your journey.
We hope to see you again soon!
Warm Regards,
Kaisha
Respuesta de Better - Forest Hill Pools
Hi Elizabeth
Thank you for your review.
It is great to see that you are enjoying the facilities at Forest Hill Pools, and we hope to see you again soon!
Kind Regards
Amir
Cardiac Rehab Gym Classes
Really great trainer (Alex) who provided an excellent tailored exercise programme over 8 weeks. I was wonderfully supported and encouraged and was given plenty of information and had all my questions fully answered. The course transformed both my physical and mental wellbeing and set me up for regular gym based exercise. I can't recommend the course and my trainer enough. Superb!
4 de junio de 2026
Opinión espontánea
Respuesta de Better - Forest Hill Pools
HI Mike,
Thank you for your lovely review!
We're thrilled to hear that Alex has been so encouraging and supportive during your sessions, as well as tailoring exercise programmes to your needs.
We're overjoyed that this has transformed your physical and mental well-being, and we really appreciate your recommendation.
We can't wait to see you again soon!
Warm Regards,
Kaisha
Increase of membership fee
I was surprised by the new charge of my membership. I would have thought Better would have first written to me to inform me of such a change and I would be given the choice to either continue or not. Whilst I was told when I first joined that it would be only a small increase, to me the increase is now quite significant as I do not receive any income nor benefits.
2 de mayo de 2026
Respuesta de Better - Forest Hill Pools
Hi Susie,
Thank you for your review!
We understand that you were previously on the 2-year GP referral scheme with our Healthwise team.
Once our members come to the end of the program, you're automatically upgraded to the Graduate Membership type.
This is still discounted from the standard Memberships we offer, and enables you to use the gym, swimming and attend fitness classes across our facilities in Lewisham.
We're sorry if you were not aware of this, as this information is discussed during your initial appointment with the team.
We're more than happy to discuss your Membership options further, and we also appreciate your feedback regarding our communication.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response!
Warm Regards,
Kaisha
Great space and equipment but some of…
Great space and equipment but some of the instructors are not upto standard. Li for Spin is awesome!
21 de abril de 2026
Respuesta de Better - Forest Hill Pools
Hi Hassan
Thanks for your review.
We appreciate your feedback and would love to find out more.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
We look forward to your response and the chance to make your next visit more enjoyable.
Warm Regards
Rachel
I was referred by my GP
I was referred by my GP. I didn't have to wait long for the initial phone call. The advisor was pleasant and checked if it was a convenient time. The gym induction was booked for the next day.
The consultant was patient and did a thorough assessment of my needs.
Then came the hard part - the gym.
I was shown certain pieces of equipment and given an opportunity to use them. I was given a tailored and detailed exercise plan and the follow up appointment was booked in advance.
I attend Forest Hill. The staff are all friendly, it's clean, all the equipment work. Cleaning sprays and cloths are available and patrons use them to maintain good hygiene.
Pleasant experience all round.
Would definitely recommend to family and friends.
6 de abril de 2026
Respuesta de Better - Forest Hill Pools
Hi Pippy,
Thank you for such a thoughtful review!
We’re really pleased to hear that your experience from the initial referral through to your induction and follow-up support has been positive.
It’s great to know our team made you feel supported, listened to, and well-guided throughout your journey.
We’re also glad you’ve found our Forest Hill Pools Centre welcoming, clean, and well-maintained, and that the equipment and hygiene standards have met your expectations.
Your kind comments about the staff friendliness mean a lot and will be shared with the team.
Thank you for recommending us to your family and friends!
Warm Regards,
Kaisha
Amazing service Alex GP instructor at…
Amazing service Alex GP instructor at forest hill
2 de abril de 2026
Opinión espontánea
Respuesta de Better - Forest Hill Pools
Hi Miss
Thank you for your review.
It is great to see that Alex has been able to provide a great service, and we will be sure to pass your feedback on!
Kind Regards
Amir
Forest Hill
Forest Hill - very helpful staff made our first visit to the gym v straightforward.
1 de abril de 2026
Respuesta de Better - Forest Hill Pools
Hi JW
Thank you for your review.
We are very pleased to see that the staff at Forest Hill Pools have been able to help with your enquiries and enhance your first visit with us!
Please do not hesitate to reach out if you have any further questions, and we hope to see you again soon.
Kind Regards
Amir
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.