Better - Greenwich Centre Library Opiniones 

48
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TrustScore: 4.5 sobre 5

4,5

The Greenwich Centre Library, 12 Lambarde Square, SE10 9HB Greenwich, London, GB

•

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

Great facilities, excellent equipment. Very friendly staff. Only issue I'd say is the cleanliness and maintenance of the rest rooms and showers. For the last couple of years there's been an issue... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Its a nice experience when you go to the gym , and you feel a sense of community and everyone seems to be happy to be there. I enjoy how its clean, the equipment mostly is up to standard however I wou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I have been a member of this gym on and off (only because of my work commitments) and I have to say the standard is still very high in terms of cleaned areas, reception staff and instructors. In part... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Systems for changing home gym could be better. When I went from 2 gyms to 1, my membership was amended but because the new gym wasn't my 'home' gym, my access for the barriers at the new gym no lon... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Centro recreativo
  2. también en la categoría
  3. Biblioteca
  4. Centro de fitness
  5. Gimnasio
  6. Piscina al aire libre
  7. Piscina cubierta

Escrito por la empresa

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Información de contacto

  • The Greenwich Centre Library, 12 Lambarde Square, SE10 9HB, Greenwich, London, Reino Unido

4,5

Excelente

TrustScore: 4.5 sobre 5

48 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,5

Todas las opiniones

(48)

5422 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Lesson was great

Lesson was great.
The only cons: please explain at the beginning where kind should wait before and after the lesson, as Nestor was taken by me after the class, and after I was told I was not supposed to do that, teacher should bring me my kid.

30 de septiembre de 2023
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Respuesta de Better - Greenwich Centre Library

Good Evening Sasha,

Thank you for your DM.

We are very happy to hear that your child enjoyed their first swimming lesson at The Greenwich leisure centre. We hope they continue to enjoy their future lessons and achieve their desired goal. In regards to dropping off and collecting your child you will need to speak to the reception team upon your arrival and they will clarify the procedure.

Kind regards,

Charmaine

Valorada con 5 estrellas sobre 5

I was a bit nervous at first about…

I was a bit nervous at first about joining the leisure centre but Sarah really put me at ease, showed me how to use the equipment and gave my confidence a huge boost to want to go back and continue. A huge thank you for improving my lifestyle.

19 de septiembre de 2023
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Respuesta de Better - Greenwich Centre Library

Hi Geraldine,

Thank you for your wonderful review!

We are delighted to hear that you are enjoying The Greenwich Centre and that Sarah was able to assist you.

We have passed on your fantastic feedback to the centre.

Warm Regards

Hazal

Valorada con 3 estrellas sobre 5

Classes and instructors are the best…

Classes and instructors are the best feature of the gym. But they cancel classes often and at the last minute. The gym needs new machines and an update.

21 de septiembre de 2023
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Respuesta de Better - Greenwich Centre Library

Hi Ramona,

Thank you for your feedback.

We are happy to hear that you are enjoying the classes at The Greenwich Centre. We will pass your feedback about the machines and cancellations to the centre.

Warm Regards

Hazal

Valorada con 5 estrellas sobre 5

Greenwich one is okay

Greenwich one is okay - generally clean and not overly busy

13 de agosto de 2023
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Respuesta de Better - Greenwich Centre Library

Hi Yy,

Thank you for your review.

We are happy to hear you are enjoying Greenwich Centre Library.

Warm Regards

Hazal

Valorada con 3 estrellas sobre 5

Plus and minus points

Good Points

The gym at The Greenwich Centre is reasonably well equipped. If you go at none peak times, there are only a few people working out - so you can use machines and free weights when you wish according to your routine.

The swimming pool is also very good. It’s divided into lanes so you can select your own pace. It’s reasonable clean. Although the other day I noticed hair grips on the bottom of the pool - which had been there a few days!

Bad Points

In the gym I never see any staff around - I tend to go during off peak times (afternoons). I’ve not seen anyone walk around. My induction was not good - just 1/2 hour and shown a few machines. Then told there are diagrams on the machines, so you can follow them. No discussion of free weights, or indeed if there is personal training, or if I could have my induction programme updated. It’s lucky I’ve been to gyms before, otherwise I wouldn’t know what to do.

Also water fountain in the gym is terrible. The water dribbles out, and it’s clearly not working properly/leaking water onto the carpet - but has remained unrepaired with a bucket under it! I take my own water with me.

The changing rooms for the men (called dry changing room) is like a school changing rooms - just a square with no privacy at all. The showers are ok. And there is only one working hairdryer.

In the wet changing room (shared amenities for men, women and children) using the swimming pool, there clearly is private changing facilities. However, even though you need to put on foot covers over your shoes when entering- no one seems to use them. I even spotted 3 members of staff and the manager walking around in regular trainers all the way through the wet room - so hygiene is very low on the list. I now wear sliders to the pool side due to this - really poor to be honest.

So I’ve rated it 3 stars based on the cost and equipment/pool. The staff seem disengaged, and none-existent in the gym. In terms of the pool, staff wander around aimlessly, and even the manager doesn’t follow the hygiene rules. Finally lockers in the pools are chargeable - only 20p but annoying when it takes your money and doesn’t operate - and of course no one on hand to resolved!

25 de julio de 2023
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Respuesta de Better - Greenwich Centre Library

Good Morning,

Thank you for your review.

We appreciate the time you took to write the above review. We are very sorry to hear that some areas of the centre were not to a high standard so I will pass this feedback onto the centre so these areas can be looked into and resolved. The centre will also look into the issues regarding the water fountain and the hygiene in the wet area. We pride ourselves on our excellent customer services and facilities so we are disappointed to hear that is not the service you have received so far. Through feedback we can identify the areas where we fall short and we hope to improve on this.

Kind regards,

Charmaine

Valorada con 5 estrellas sobre 5

Well organized classes at Greenwich

Well organized classes at Greenwich. Competent and kind swim instructors. Clean facilities.

30 de junio de 2023
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Respuesta de Better - Greenwich Centre Library

Hi Camilla​,

Thank you for taking the time to leave us a 5-star review.

We are happy to hear that you are happy with the facilities and the level of service being offered by our brilliant staff.

We hope you have enjoyed using our fantastic facilities so far and continue to do so.

Thank you for choosing Better.

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