Found some reception staff being exceptional with knowing and empathy. I recently joined and needed so help in understanding the apps. Last Saturday I went to a pre-booked aqua-Fit class- the receptio... Ver más
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Localización
Cambiar localizaciónLemsford Road, AL10 0DH Hatfield, GB
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Consulta las opiniones de los clientes
Lady at reception was very friendly & helpful, had trouble doing dome stuff online so she did it.
La empresa ha respondido
I like the steam room, sauna and jacuzzi. Jacuzzi only one of two is working though. Don't like booking system. I booked health suite for women only Saturday for one hour, however men were coming in,... Ver más
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Hatfield swimming pool Had a disappointing swimming experience today. The free swim area was overcrowded with around 10 people in a 5x4 meter space. Meanwhile, the rest of the pool was taken up wi... Ver más
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Información sobre la empresa
- Centro recreativo
- también en la categoría
- Biblioteca
- Centro de fitness
- Gimnasio
- Piscina al aire libre
- Piscina cubierta
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Lemsford Road, AL10 0DH, Hatfield, Reino Unido
4,3
Excelente
82 opiniones
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Lady at reception was very friendly &…
Lady at reception was very friendly & helpful, had trouble doing dome stuff online so she did it.
5 de octubre de 2026
Respuesta de Better - Hatfield Swim Centre
Hi Angie,
Thank you for your lovely review!
We are so pleased to hear that the staff at Hatfield Swim Centre have been so friendly and helpful!
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
Warm Regards
Azaria
Found some reception staff being…
Found some reception staff being exceptional with knowing and empathy. I recently joined and needed so help in understanding the apps. Last Saturday I went to a pre-booked aqua-Fit class- the receptionist was just uninterested and couldn’t wait to to pass me on. She did not give me the code to enter the class luckily the ladies in class help me. However on Tuesday I went and my experience was so delightful. Gemma was just so enthusiastic, empathetic as I m of a certain senior age she sort my password issues and provided with all my questions. She is a 10+ receptionist 🙏🙏🙏🙏🙏⭐️⭐️⭐️⭐️⭐️
15 de septiembre de 2026
Respuesta de Better - Hatfield Swim Centre
Hi Antonetta,
Thank you for taking the time to share your experience with us.
We’re sorry to hear that your first visit didn’t provide the level of support you should have received, but we’re really pleased that Gemma was able to turn things around and make you feel comfortable and supported.
We’ll make sure your lovely recognition reaches Gemma and the team.
We look forward to continuing to support you as you settle into the centre.
Warm regards,
Azaria
Hatfield pool is filthy
Hatfield pool is filthy, changing rooms are disgusting.
Also wish they would put better music in the gym ( travellers lane ) in the mornings.
25 de agosto de 2026
Respuesta de Better - Hatfield Swim Centre
Hi Sarah
Thank you for your review.
We’re very sorry to hear about your experience at Hatfield Swim Centre and in the gym, and we appreciate you bringing these issues to our attention.
We will ensure your review is shared with the relevant team for consideration, and we hope that this will assist in improving your experience with us.
Kind Regards
Amir
An amazing swimming crash course
An amazing swimming crash course! Booking was simple, and Erin was a fantastic, patient instructor. My daughter was excited for every daily lesson, and her water anxiety is now completely gone. She felt encouraged and all thanks to the instructor. Highly recommended!
14 de agosto de 2026
Opinión espontánea
Respuesta de Better - Hatfield Swim Centre
Hi Ankita,
Thank you for sharing such lovely feedback! We’re delighted to hear that your daughter enjoyed the crash course and that booking was easy. It’s wonderful to know that Erin’s patience, encouragement, and support helped build your daughter’s confidence in the water and overcome her anxiety.
We’ll be sure to pass your kind comments on to Erin. Thank you for your recommendation, and we hope to see your daughter enjoying many more swimming sessions with us.
Warm Regards,
Hazal
Mae is a fantastic teacher of swimbies…
Mae is a fantastic teacher of swimbies and our child has enjoyed every minute of it especially using songs to help with the learning and building confidence in the water. If you can get a class with Mae I would highly recommend it
30 de abril de 2026
Opinión espontánea
Respuesta de Better - Hatfield Swim Centre
Hi there,
Thank you for taking the time to share your feedback about Hatfield Swim Centre.
We’re delighted to hear that Mae has made such a positive impact on your child’s experience in our Swimbies sessions. It’s wonderful to know that her engaging teaching style, including the use of songs, has helped build both enjoyment and confidence in the water.
Your recommendation means a great deal, and we’ll be sure to pass your kind words on to Mae and the team at Hatfield Swim Centre.
Thank you again for your lovely feedback.
Warm Regards,
Hazal
Excellent facilities and staff
1 de julio de 2026
Respuesta de Better - Hatfield Swim Centre
Hi David
Thank you for your review.
We are very pleased to see that you are enjoying the facilities at Hatfield Swim Centre, and it's great to know that the staff are creating a wonderful atmosphere!
Kind Regards
Amir
Great experience
Great experience, used the swimming pool able to swim at own pace clean and friendly
24 de junio de 2026
Respuesta de Better - Hatfield Swim Centre
Hi Kim,
Thank you for your kind feedback. We’re really pleased to hear you enjoyed your swim and found the environment clean and friendly, and that you were able to swim at your own pace.
We appreciate you taking the time to share this and hope to welcome you back again soon.
Warm regards,
Hazal
Very good and safe place
Very good and safe place . Bit busy in evening time as working adults can only come in on that time. Also booking slot system can be improved for the membership holder.
17 de junio de 2026
Respuesta de Better - Hatfield Swim Centre
Hi Kinjal,
Thank you for your feedback.
We are pleased to hear that you find the centre a good and safe place to visit.
We understand that evenings can be busy and appreciate your feedback regarding the booking system for members. We will share this with the team as we continue to look for ways to improve the experience.
We hope to welcome you again soon.
Warm Regards,
Hazal
Elise has been a fantastic swimming teacher..
Elise has been a fantastic swimming teacher. I’ve only just started my lessons with her, but she has been friendly, patient, and encouraging from the very beginning. She creates a comfortable learning environment and explains things clearly, which has helped build my confidence in the water. I’m really enjoying the lessons so far and hope they continue just as well in the future.
9 de junio de 2026
Opinión espontánea
Respuesta de Better - Hatfield Swim Centre
Hi Harsh,
Thank you for your lovely review of Hatfield Swim Centre!
It's great to hear that Elise has made such a positive start to her swimming lessons. Having a teacher who builds your confidence from the very beginning really makes all the difference. We'll make sure she hears how much her dedication is appreciated.
We hope you continue to enjoy your swimming journey and look forward to welcoming you back soon!
Warm Regards,
Hazal
I am a new adult beginner to swimming…
I am a new adult beginner to swimming and my lessons with Elise has been do great and has helped me built confidence in swimming.
The trainer makes me comfortable to ask questions and holds me by the hand when I am less confident of myself with the encouragement of doing better I love having a teacher who believes I can be better and guides me through my journey of learning basic swimming skills.
18 de mayo de 2026
Opinión espontánea
Respuesta de Better - Hatfield Swim Centre
Hi Chionye
Thank you for your review.
We are very pleased to see that Elise has helped build your confidence and made lessons enjoyable and supportive.
It is also wonderful to hear about your progress, and we hope you reach the level of confidence you wish!
Kind Regards
Amir
Staff is not very helpful at Swim…
Staff is not very helpful at Swim centre Hatfield
5 de marzo de 2026
Respuesta de Better - Hatfield Swim Centre
Hi Cirneala,
Thank you for your review!
We're saddened to hear that our staff haven't been helpful during visits.
If you have the time, please send an email with some more information to our Customer Service Team.
Our email address is: customerservices@gll.org
Thank you again for your feedback!
Warm Regards,
Kaisha
The hatfield swim centre
The instructors are lovely, my boys teacher, a nice lady.she is kind and attentive to their needs, I wasn't too comfortable with how my daughter was learning, but she is getting the needed attention now.I think.My own instructor Ella, 😃sweet lady, she just goes,fantastic lovely, she is such a good teacher..😃😃
15 de abril de 2026
Respuesta de Better - Hatfield Swim Centre
Hi,
Thank you so much for your thoughtful feedback, we really appreciate you taking the time to share your experience.
We’re delighted to hear that your son’s instructor has been supportive of his needs, and that your daughter is now receiving the attention you were hoping for!
It’s also lovely to hear your kind words about Ella, she’ll be really pleased to know her teaching style is making such a positive impact.
We’ll make sure your feedback is shared with the team, and we look forward to continuing to support your family at Better.
Best wishes
Azaria
Hamza is the best gym instructor and he…
Hamza is the best gym instructor and he helped alot and April is a good front desk receptionist
22 de abril de 2026
Opinión espontánea
Respuesta de Better - Hatfield Swim Centre
Hi Nik,
Thanks for your lovely feedback.
It’s great to hear Hamza has been so supportive in the gym, and that April has made a positive impression at reception too, we’ll make sure they both see your comments.
Warm regards
Azaria
Outstanding SEND Swim Instruction
My son’s SEND swim instructor was incredible in his first session. She approached everything with such calmness and adapted beautifully to his needs. You could clearly see how experienced and inclusive she is, giving each child individual attention while making the lesson fun and engaging.
26 de marzo de 2026
Opinión espontánea
Respuesta de Better - Hatfield Swim Centre
Hi Fiaz
Thank you for your fantastic review
We are so delighted to hear that your son enjoyed his class and that the teacher delivered the class with calmness, whilst ensuring that it was engaging and fun.
We have also passed on your comments to the centre
Thank you for taking the time to send such lovely feedback.
Warm Regards
Rachel
Poor booking and customer service
I like the steam room, sauna and jacuzzi. Jacuzzi only one of two is working though. Don't like booking system. I booked health suite for women only Saturday for one hour, however men were coming in, and reception and staff was doing nothing about it even we all women were complaining. I have membership however staff want me to book facilities anyway. And for all people who has membership as well. So I will not extend the membership as I going to leisure centre when I have time as my schedule quite unpredictable.
14 de marzo de 2026
Respuesta de Better - Hatfield Swim Centre
Hi Irma
Thanks so much for your review.
We're really sorry to hear about your experience at Hatfield Swim Centre.
We've happily passed your feedback along to the centre regarding the ladies-only sessions and the jacuzzi.
Just to let you know, we manage bookings for activities like the health suite, swimming, and fitness classes because places can be limited. However, often, there are spaces available on the day, so you don’t always have to book if your schedule is changeable. Plus, we only have a 4-hour cancellation policy for any booked activities, allowing plenty of flexibility to cancel a session should your circumstances change.
We're sorry to hear you won’t be continuing your membership, but we truly appreciate your feedback and will definitely look into the points you raised.
Kind regards
Rachel
Bad experiences in Hatfield swim…
Bad experiences in Hatfield swim centre. Broken equipment, long repair time, many times there is no hot water, dirty showers and environment.
26 de marzo de 2026
Respuesta de Better - Hatfield Swim Centre
Thanks for your feedback. Sorry to hear about your bad experiences at the centre, we wish to sort these as soon as we can and provide a much better service, this is not to our expectations.
From panicky to confident in the pool!
From panicky to confident in the pool!
I joined Swim Doctor as someone who genuinely panicked in the water and couldn't do much at all. The atmosphere is so friendly and welcoming that I felt at ease from the start. Elise is calm, patient, and really attentive — she breaks things down in a way that actually makes sense and builds your confidence step by step.
I've gone from barely managing in the water to confidently swimming a small lap, which feels like a huge achievement for me. I've still got a way to go, but I'm actually enjoying the journey now — something I never thought I'd say about swimming!
Highly recommend for anyone who's nervous about getting in the pool. You're in great hands.
10 de marzo de 2026
Opinión espontánea
Respuesta de Better - Hatfield Swim Centre
Hi Murtuza,
Thank you for your incredible review!
It’s incredibly rewarding to hear how far you’ve come on your swimming journey with us at Hatfield Swim Centre.
Going from feeling panicked in the water to swimming a full lap is a fantastic achievement, and you should be really proud of yourself.
We’re so pleased that you’ve felt comfortable and supported from the start, and that Elise’s calm, patient approach has helped build your confidence step by step.
It means a lot to know you’re now enjoying swimming, especially when it once felt so daunting.
Thank you as well for your recommendation as well.
We can't wait to see you again!
Warm Regards,
Kaisha
Controlling the fear
All my life I had a big fear of water and being on my early 40s was even harder to deal with this fear.
I have been doing swimming lessons with Elise for over a month now and I can say that I am so impressed by her patience and professionalism.
Thanks to her dedication I now can swim and control my fear.
Thank you Elise
19 de marzo de 2026
Opinión espontánea
Respuesta de Better - Hatfield Swim Centre
Hi Eva,
Thank you for your wonderful review!
We're thrilled to hear that Elise has helped to build your confidence in the water during your lessons at our Hatfield Swim Centre.
Amazingly, you've raised how patient, dedicated and professional she's been, and she'll be so happy to hear your kind words.
We're also over the moon that you can now swim and control your water fears, and we're so proud of the amazing progress you've made.
We can't wait to continue to see you grow!
Warm Regards,
Kaisha
Swim Doctor
I have been doing Swim Doctor at Hatfield for just over a month, originally started with Elise and now being taught by Adela. both of them are extremely supportive & Patient, which has improved my confidence in the water. the lessons are well structured, starting with the basics and introducing more advanced skills such as breathing techniques and stroke improvements.
What I appreciated most was the encouraging environment. making sure I was given feedback and how I can improve. the lessons always started on time.
I will definitely recommend these swimming lessons to anyone looking to learn how to Swim or improve their technique. Its a great way to build confidence in the water while learning important skills in a supportive setting.
10 de marzo de 2026
Opinión espontánea
Respuesta de Better - Hatfield Swim Centre
Hi Dre,
Thank you for your fantastic review!
We are so delighted to hear that our Swim doctor Team were able to assist you and build up your confidence in the water.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to Elisa and Adela who assisted you!
Warm Regards
Tom
Great swimming lessons for adults
Great swimming lessons for adults. Very patient teachers/coaches. I now comfortable in the pool.
10 de marzo de 2026
Opinión espontánea
Respuesta de Better - Hatfield Swim Centre
Hi Cee,
Thanks for your review.
We are so pleased to hear that you are enjoying Hatfield Swim Centre!
Warm Regards
Hazal
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