Hillington Sort Centre is more than just a gym is a massive complex and ever the fussiest members will find something for themself. Huge 50 meters swimming pool with working sauna and steam room, lo... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónGatting Way, UB8 1ES Uxbridge, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Hillingdon Lido “BETTER “ Real “Health” benefits! superior outdoor water 💦 Cool & Smooth Swims with calming Yoga 🧘🏽♀️ 🧘 beside !! Out side in the element s of clouds ., fresh-air ., breeze & even... Ver más
La empresa ha respondido
I recently joined the Hillingdon Sport and Leisure Complex and had a fantastic induction experience with Jaiman. As a new member, I was a bit unsure of what to expect, but Jaiman made me feel incredib... Ver más
La empresa ha respondido
I absolutely love coming to this gym! The atmosphere is super motivating, the equipment is always clean and up-to-date. The instructors here are absolutely top-notch! They’re not only super knowledg... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Gatting Way, UB8 1ES, Uxbridge, Reino Unido
4,2
Muy bueno
156 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Excellent customer service from Aliyah…
Excellent customer service from Aliyah and Owen! would highly recommend.
9 de octubre de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Billy,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying Hillingdon Sport and Leisure Complex.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Hazal
Not organised, not worth the money!!
Not organised, no personal interaction with children or parents, language barrier with swim teacher.
2 de octubre de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi PR,
Thank you for sharing your feedback. We are truly sorry to hear of your experience at Hillingdon.
We have passed on your feedback to the centre so they can look at improving.
Kind regards,
Hazal
The payment system is so slow and…
The payment system is so slow and lagging i made call to costumer services they said my first payment is pending so i have to make another payment and the pending will come back in to my account however its been a week the payment is in pending mode and i can not use it.
1 de octubre de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Hass
Thank you for your review.
We apologise for the inconvenience caused when making your initial payment, and we can confirm this will be refunded to you.
Upon looking at your Better account, I can see your memebrship is active and can be used as normal.
In addition to this, members have full access to their membership and the Better facilities while their accounts are pending.
Kind Regards
Amir
Hillingdon Lido “BETTER “ Real “Health”…
Hillingdon Lido “BETTER “ Real “Health” benefits! superior outdoor water 💦 Cool & Smooth Swims with calming Yoga 🧘🏽♀️ 🧘 beside !! Out side in the element s of clouds ., fresh-air ., breeze & even with occasional rain morning 🌅 & evening!! Wow ., feeling VERY HEALTHY & ViBERATE!
10 de septiembre de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Mr T
Thank you for your review.
It's wonderful to hear that you're making the most of the facilities at the Hillingdon Sport and Leisure Complex and that you're experiencing the health benefits.
We hope this continues!
Kind Regards
Amir
,
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hello Terry,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the agent who assisted you!
Warm Regards
Aaiasa
Swimming classes are too crowded no…
Swimming classes are too crowded no space when conducting 3-5 year old lesson on Sunday 10.45
31 de agosto de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hello Aari,
Thank you for your feedback,
We appreciate you providing us with this valuable feedback as this helps us improve.
We apologise that you have not had a positive experience with us and hope we can get better.
We have forwarded your comments to the centre and have asked that they investigate the issues you have raised.
Many Thanks
Aaiasa
Very good staff and clean place to be…
Very good staff and clean place to be honest
28 de agosto de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Javed
Thank you for your review,
It is great to see the staff at Hillingdon Sport and Leisure Complex are creating a good atmosphere and keeping the centre nice and clean!
Thank you for choosing Better.
Kind Regards
Amir
Fantastic service at Hillingdon Leisure…
Fantastic service at Hillingdon Leisure Centre,the Heslth staff absolutely amazing and front desk staff awesome,Sarika Yoga teacher brilliant,The instructors are so passionate to deliver the best to members in classes.
27 de julio de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Sandy,
Thank you so much for your wonderful feedback!
We're thrilled to hear you had such a positive experience at Hillingdon Leisure Centre. Our health staff, front desk team, and instructors—especially Sarika—will be delighted to know their efforts are making a real difference. We're proud to have such passionate individuals dedicated to delivering the best to our members.
We look forward to welcoming you back soon!
Kind regards,
Charmaine
Respuesta de Better - Hillingdon Sport and Leisure Complex
Dear Valued Customer,
Thank you for taking the time to share your wonderful feedback!
We are absolutely delighted to hear that you had a pleasant experience at the Hillingdon Sports Centre. It warms our hearts to know that you found our staff to be friendly and helpful, as they work diligently to ensure each guest feels welcomed and supported. We truly appreciate your kind words and look forward to the opportunity to welcome you back for another enjoyable visit soon!
Warm regards,
Charmaine
Great Potential, Needs Attention to Details
Balanced Gym Review – Great Potential, Needs Attention to Details
I've been going to this gym for early morning sessions around 5 AM, and while there are definitely some positives, there are a few recurring issues that need to be addressed.
Pros:
The location is convenient with plenty of parking.
The staff are friendly and welcoming.
A good variety of classes are offered throughout the day.
Areas for Improvement:
Air Conditioning: The AC is always off in the early morning, making workouts uncomfortable. I've mentioned this at reception several times, but the issue persists. I've been told it doesn't get turned on until 7 AM, which isn’t ideal for those of us who train earlier.
Cleanliness: Some of the equipment could use more regular cleaning and maintenance.
Upstairs Area: There’s a limited number of dumbbells and only one bench upstairs. Adding more would make the space more functional during busy times.
Overall, this gym has a lot going for it, but a few operational improvements would really take it to the next level — especially for early risers who rely on a clean, cool, and fully equipped environment.
30 de julio de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Ms Tazmina,
Thank you so much for taking the time to share your detailed feedback about the Hillingdon Sports Complex. We’re glad to hear that you appreciate our convenient location, friendly staff, and the variety of classes we offer.
We sincerely apologise for the discomfort caused by the air conditioning not being on during your early morning sessions. Your comments have been noted, and we’re actively discussing ways to improve the climate control for our early risers to ensure a more comfortable workout environment.
Regarding cleanliness and equipment availability, we appreciate you bringing these concerns to our attention. We’re committed to enhancing our maintenance routines and evaluating the equipment layout upstairs to better accommodate our members during peak times.
Your feedback is invaluable as we strive to make the Hillingdon Leisure Centre a welcoming and well-equipped space for everyone, at any hour. We hope to continue supporting your fitness journey and welcome any further suggestions you may have.
Thanks again for being a part of our community!
Best regards,
Charmaine
I only go to swim but I must say it’s…
I only go to swim but I must say it’s first class. Especially the lido
2 de julio de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hello Tim,
We sincerely value your feedback!
I am are happy to hear that you are enjoying your experience at the lido.
Hot inside the gym
Good equipment, but very hot inside the gym. Could do with more air conditioning, especially in this weather. Also classes like aqua aerobics and yoga seem to never have any spaces.
29 de junio de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Taranjit and Harpreet,
Thank you for your feedback!
We're glad to hear you’re happy with the equipment at the Hillingdon Sports Centre. We understand your concerns about the temperature in the gym, especially during hot weather, and we’re actively looking into ways to improve ventilation and cooling.
We also appreciate your comments about class availability. Some of our more popular classes do fill up quickly, and we’re exploring options to add more sessions or increase capacity where possible.
Your input helps us improve, and we hope to make your next visit more comfortable and accessible. Please don’t hesitate to reach out to our team if you'd like help finding available class times.
Kind regards,
Charmaine
The best app
The best app, the best experience with Hillingdon Leisure Centre (nice adult swimming coaches).
18 de junio de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Edelaida
Thank you for your review.
It is great to see you are able to navigate the Better App, and you are having a great experience at the Hillingdon Sport and Leisure Complex.
We hope you attain the skills and confidence in the swimming lessons, and thank you for choosing Better!
Kind Regards
Amir
Swimming Pool washroom's should have at…
Swimming Pool washroom's should have at least one shelf. It's very hard to take your essentials after the swim.
16 de junio de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Sunanda
Thank you for your review and feedback.
We will pass this on to the management team at Hillingdon Sport and Leisure Complex to review.
We hope you enjoy using the facilities, and thank you for choosing Better.
Kind Regards
Amir
Website and app- booking swim class
The customer agent i spoke to was great and so helpful. However getting through was difficult with so many options. The first time i actually got cut off as I selected the wrong option by mistake then I had to call again and wait a long time. Its not very easy for people with difficulties.
I have to also take this opportunity to let you know, I literally felt sick, so exhausted and drained of energy in my head from trying to book swimming classes for my children. Your website and even the app is made like a maze. Its horrendous. Are you trying to put people off from making bookings? If yes, then we'll done you are very successful. In the end I didn't manage to make a booking, before i even finished filling in the details for one child, it brought the message that the session has timed out and I need to log back in. And I was going at a normal speed. Then also at one time, you app listed the session time I wanted but I kept getting logged out. So I tried the website, but your website didn't even list the session time I wanted.
When your agent checked and said I created an account in 2022 but did nothing else, I remember exactly why there was nothing else on the account- because in 2022 I found it such a hassle making bookings. Have you thought about how people with ADHD or autism will feel after going through this? Well I am disabled and its only because of my kids I will attempt again tommorow otherwise i would not bother.
Tell those in charge to look into the website and app. If they need more feedback I can tell them where its all going wrong.
24 de junio de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Halima
Thank you for your review.
Thank you for your honest feedback and for trying to book swimming classes for your kids. We're sorry to hear about the trouble you had with our phone system, and especially our website and app.
While it's good that our customer service agent was helpful, we understand how frustrating the whole experience has been. The issues you mentioned about accessibility, session timeouts, inconsistent listings, and the design of our platforms have been raised with the relevant team, and we hope this will assist with future bookings.
A contact request has been sent to you through TrustPilot. Please reply to this request at your earliest convenience, and we can contact you directly to assist with signing up.
Kind regards
Amir
Racism
I have read the reviews online regarding racism at this gym and after going there today and being subject to it myself I’m absolutely disgusted. We were swimming and got told to move to the slow lane as we weren’t going fast enough however our lane was empty and the other lane was too crowded. After this somebody joined our lane and proceeded to swim in the wrong direction mean that he kept bumping into us. After awhile we got fed up and decided to leave.
I went to the lady on duty to inform her of this man and she told us that we were swimming in the wrong direction when I know that we weren’t. She then proceeded to say that we shouldn’t be swimming here if we can’t adhere to the rules however I was trying to tell her that we were following the rules but he wasn’t. It was very evident that she was siding with him based on the colour of his skin just from the way that she was speaking to us and it was very very humiliating.
23 de junio de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Amneet
Thank you for your feedback.
We have submitted a contact request via Trust Pilot; please reply to this request at your earliest opportunity so we can address your feedback appropriately.
Kind Regards
Amir
Staff always friendly & helpful
Staff always friendly & helpful. App is easy to use. Shower’s aren’t always that hot, in fact sometimes they go hot then cold 🥶
Good variety of classes , enjoy meeting like minded people & it’s a great way to keep fit, & is good for mental health
4 de abril de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Patricia
Thank you for your review.
We are pleased to hear that you've found our staff friendly and helpful, and that you're enjoying the classes and community. It's great to know it's supporting both your fitness and mental well-being.
We also appreciate your feedback about the showers. We're sorry to hear they've been inconsistent, and we'll be passing this on to our facilities team to look into and resolve as quickly as possible.
Kind Regards
Amir
The customer service was outstanding
The customer service was outstanding. Not to mention the ease at which we got through to book last minute with the tremendous help from one of your kind and understanding representatives. The facilities there were well kept, neat and tidy. We had a lot of space to work with and what topped it off for me was the accommodation provided if you decided to watch your child /children being trained while waiting. Overall it was an awesome experience. I would recommend this place any day.
7 de junio de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hello Fabe,
We truly appreciate your fantastic review!
It brings us joy to learn that our team was able to help you effortlessly with your last-minute booking and that you found our facilities to be clean and spacious. We’re glad to hear that the arrangements for watching your children train enhanced your experience. Your recommendation is invaluable to us, and we eagerly anticipate your return!
Kind regards,
Charmaine
Sad!
Sad!, because suddenly my membership got cancelled and I had to re-join with additional cost with reduction in benefit of daily racquet to weekly.
16 de mayo de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Nishesh,
We’re really sorry to hear about the inconvenience you experienced with your membership cancellation and the changes in membership benefits. This is definitely not the experience we want for our members. Please reach out to us directly at Customer Services so we can look into your account and find the best way to assist you.
We appreciate your feedback and hope to make things right.
Kind regards,
Charmaine
Really enjoy being a member of…
Really enjoy being a member of hillingdon sports and leisure complex i have good choice of classes my favourite is all the dance classes i found the teachers very good and music is great also i did a dance class today its my first clsss with neeti found her brilliant and polite and friendly good music and i know all the instructors are brill too find ive really done a workout today after always enjoy
25 de mayo de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Ms Magdalen,
Thank you so much for your wonderful feedback!
We’re thrilled to hear you’re enjoying being a member of Hillingdon Sports and Leisure Complex. It’s great that you love the dance classes and had such a positive experience with Neeti — we’ll be sure to pass on your kind words to her and the rest of our instructors. We’re glad the music and atmosphere help make your workouts enjoyable and effective.
Looking forward to seeing you at many more classes soon!
Kind regards,
Charmaine
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.