Hillington Sort Centre is more than just a gym is a massive complex and ever the fussiest members will find something for themself. Huge 50 meters swimming pool with working sauna and steam room, lo... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónGatting Way, UB8 1ES Uxbridge, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Hillingdon Lido “BETTER “ Real “Health” benefits! superior outdoor water 💦 Cool & Smooth Swims with calming Yoga 🧘🏽♀️ 🧘 beside !! Out side in the element s of clouds ., fresh-air ., breeze & even... Ver más
La empresa ha respondido
I recently joined the Hillingdon Sport and Leisure Complex and had a fantastic induction experience with Jaiman. As a new member, I was a bit unsure of what to expect, but Jaiman made me feel incredib... Ver más
La empresa ha respondido
I absolutely love coming to this gym! The atmosphere is super motivating, the equipment is always clean and up-to-date. The instructors here are absolutely top-notch! They’re not only super knowledg... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Gatting Way, UB8 1ES, Uxbridge, Reino Unido
4,2
Muy bueno
156 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very helpful staff member and friendly
Very helpful staff member and friendly, polite
15 de mayo de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Helen,
I hope this message finds you well!
I wanted to take a moment to express our heartfelt gratitude for your lovely feedback regarding your recent visit to the Hillingdon Leisure Complex. It brings us immense joy to know that our staff made a positive impression on you with their helpfulness, friendliness, and politeness.
At Hillingdon, we are deeply committed to providing an exceptional experience for all our guests, and your kind words serve as a wonderful reminder that our efforts are making a difference. We genuinely appreciate the time you took to share your thoughts with us.
We can't wait to welcome you back soon for another enjoyable visit!
Warm regards,
Charmaine
Good customer service
When joining the man on reception was extremely helpful and professional when setting up my account. The facilities and gym are very nice and clean.
1 de mayo de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Patricia,
Thank you for your kind words! We're delighted to hear that you had a positive experience when joining the Hillingdon Sport & Leisure Complex and that our team made you feel welcome and supported. It's great to know you're enjoying our clean facilities and well-maintained gym.
We look forward to seeing you again soon!
Kind regards,
Charmaine
Swim school experience
I have a 9 & 8 year old attending swimming classes. The classes are good but really vary from week to week depending on how many children attend. My 2 have now also been having 1:1 sessions with Swim Teacher Meesha who is fabulous. The kids love her and respond to her instructions. She is very attentive, enthusiastic and adapts quite well to the age/need of the child. Best of all the kids look forward to their lessons each Saturday. Thanks Meesha!!!
26 de abril de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Zoleka,
Thanks for your review.
It is such a delight to read your review!
We are so pleased that your children are enjoying the swimming lessons at Hillingdon and tell them to keep up the great work!
Warm Regards
Hazal
Lovely staff
Overall it’s ok, lovely swimming teachers. The water is very cold , would be lovely if it’s a bit warmer for kids. Unfortunately had strange encounter in the last visit. I believe I’ve stepped on someone’s urine near the showers or somewhere there. My long dress got soaked and was absolutely disgusting. Also there’s often urine stench around lockers.
29 de abril de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Mag,
Thank you for your feedback and for highlighting the positive experience with our swimming teachers — we're glad to hear they've made a good impression.
We're truly sorry to hear about your recent experience. That’s certainly not the standard we aim to uphold, and we understand how upsetting it must have been. Cleanliness and hygiene are top priorities for us, and we’re currently reviewing our cleaning protocols to ensure this doesn’t happen again. We also appreciate your note about the water temperature and will pass that along to our facilities team for review.
Your feedback is incredibly valuable, and we hope to welcome you back for a much more pleasant visit in the future.
Kind regards,
Charmaine
Great Customer service from Lewis
Just wanted to leave a quick shoutout to Lewis at Better Gym Hillingdon for his consistently kind and professional service at the front desk. He’s always welcoming, helpful, and goes out of his way to assist with any questions. It makes a real difference walking into the gym and being greeted with such positive energy. Great asset to the team!
3 de abril de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Rafi,
Thank you so much for taking the time to leave such a wonderful review!
We’re thrilled to hear that Lewis has made such a positive impact on your experience at the Hillingdon Sports & Leisure Complex. His dedication to providing excellent service really does make a difference, and we’re lucky to have him as part of the team. We’ll be sure to pass on your kind words to Lewis – he’ll be delighted to hear them! Thanks again for your feedback, and we look forward to seeing you in the gym soon!
Warm regards,
Charmaine
The teacher was so nice to me.He was so…
The teacher was so nice to me.He was so helpful.
16 de abril de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Abdur,
Thank you so much for your kind words!
We are delighted to hear that you had such a positive experience at the Hillingdon Sports Complex. Our teachers work hard to make sure every student feels supported, and it's great to know that their efforts made a difference for you. We hope to continue helping you in your learning journey!
Warm regards,
Charmaine
Terrible customer service
Terrible customer service
Terrible management
Old gym equipment out dated
Well over priced for this service as well £70 pm and get treated like your not even there ignoring emails as well such a poor service all from management to customer service people all need training. I’ll be glad to be joining a JD gym with all new equipment and more much more in way glad this happened thanks better.
26 de marzo de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Daniel,
Thank you for your feedback. We’re really sorry to hear that you’ve decided to leave us. We’re saddened to hear that our facilities didn’t meet your expectations, and we truly appreciate you taking the time to share your thoughts with us.
We’ll take your feedback on board as we continue to improve.
Thank you again for sharing your comments.
Kind regards,
Sarah H
Great classes
There are massive great classes which I loved it best leisure centre in London 😍
10 de abril de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Rukh,
We’re delighted to hear that you’re loving the classes at Hillingdon Sports and Leisure Complex! Our goal is always to make our classes exciting, engaging, and accessible to all our customers.
Thank you for taking the time to share your experience ,it really means a lot to us.
We look forward to seeing you again soon!
Kind regards,
Sarah H
Very helpful staff…
The two guys I spoke to at Hillingdon leisure centre was so helpful with the parking and my membership.... Thanks
12 de abril de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Mark,
Thank you for your kind feedback!
We’re so glad to hear that the team at Hillingdon Leisure Centre were able to assist you with parking and your membership.
We pride ourselves on offering helpful and friendly service, and it’s great to know it made a difference for you.
We look forward to welcoming you back soon!
Hillingdon
I absolutely love coming to this gym! The atmosphere is super motivating, the equipment is always clean and up-to-date.
The instructors here are absolutely top-notch! They’re not only super knowledgeable, but also incredibly motivating and approachable. Every class I’ve taken feels well-structured and challenging in the best way. You can tell they genuinely care about helping you reach your goals. Huge shoutout to Emily, Emma, Jaz, Asta, Alkana and Ophelia , they bring so much energy and expertise!”
16 de abril de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Omika,
Thanks for your review.
We are so delighted to hear how much you are enjoying Hillingdon and the instructors at top-notch!
Warm Regards
Hazal
The outdoor pool is fantastic!
The outdoor pool is fantastic. Love swimming in the cool waters especially in all this recent sunshine. Such a great facility. The only way to be better would be to extend the hours the Lido is open. If you've not tried it yet...you are missing out on a great facility.
6 de abril de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Barbara,
We’re so pleased to hear that you’ve been enjoying our Hillingdon Outdoor Pool! We always get excited when the weather changes, allowing our customers to make the most of our outdoor facilities in all their glory.
Thank you so much for sharing your lovely feedback with us. We look forward to welcoming you back very soon!
Best regards,
Sarah H
Aquarobics with Suzanne
Aquarobics with Suzanne was a very uncomfortable experience. I am assured that she is a competent Pilates teacher but she needs to know that you cannot use Pilates moves in the water as you are barely moving therefore you are not getting any exercise and you get very cold. There are a lot of spaces in her aquarobics classes as people do not like her teaching methods. Please get some more aqua teachers.
3 de abril de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Member,
Thank you so much for your feedback. We are very sorry to hear about your experience at our Aqua Aerobics classes, we strive to always deliver excellent classes for our customers so we are very sorry to hear we have not delivered this for you.
We have passed your feedback on to our Hillingdon Centre Team to review and improve these sessions for our Customers.
Again thank you for your feedback.
Kind Regards,
Sarah H
Sessions with Steve
I attend the gym twice weekly with Steve as my instructor. I also attend two Functional Fitness and two Senior Sessions with Steve each week.
Steve as an absolute asset to your company. He is professional, informative and caring in what he teaches. He listens to any health issues you may have and works with you to ensure you are getting the most out of each session. He encourages you along to way so you do not feel inclined to give up.
I had never attended a gym before I retired but I am glad I now do and Steve is there to help improve my fitness levels.
1 de abril de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Suzanne,
Thank you so much for your kind review!
We're thrilled to hear about your positive experience with Steve. It's fantastic that he's been able to support you in your fitness journey, especially considering this is your first time attending a gym. Steve truly is an asset, and it's great to know his professionalism, care, and encouragement are making such a difference in your sessions. We look forward to continuing to support you on your fitness goals!
Keep up the great work!
Kind regards,
Charmaine
Helpful Fitness Instructors and very…
Helpful Fitness Instructors and very good gym equipment.
26 de marzo de 2025
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hello Gary,
We appreciate your kind words!
It’s wonderful to know that you found our fitness instructors supportive and enjoyed using our gym equipment at the Hillingdon Sports & Leisure Complex. Our goal is to foster a fantastic atmosphere for our members, and your feedback inspires us to continue enhancing our services. We can’t wait to welcome you back!
Warm regards,
Charmaine
Aquarobics is the best exercise when it…
Aquarobics is the best exercise when it is taught properly. You have to be able to hear instructions, keep moving or you get cold and exercise both sides of your body equally. Unfortunately this does not happen at Thursday Aqua classes. It is trying to be a Pilates class in water which does not work. We got very cold so have stopped attending - leaving only 2 proper Aqua classes at Uxbridge. A couple of years ago we had an Aqua class EVERY day. Please can we have some more proper Aquarobics classes. Thank you.
9 de enero de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Ms P Coombs,
Thank you for your feedback, and we’re really sorry to hear that your experience with our Thursday Aqua classes didn't meet expectations. We completely understand the importance of clear instructions, maintaining movement, and ensuring both sides of the body are worked equally in Aquarobics. We’ll take your comments seriously and look into improving the structure of the classes, ensuring that they stay focused on Aquarobics rather than shifting to a Pilates-style format.
We’re also grateful for your feedback about having more proper Aquarobics classes, and we’ll definitely look into the possibility of offering additional sessions. We truly appreciate your support and hope to have the opportunity to welcome you back to classes that better meet your expectations. Thank you for your valuable input!
Kind regards,
Charmaine
Steve is a great coach
Steve is a great coach , he takes time to assess your level of fitness and any injuries before developing any exercise program. He inspires confidence and knows his stuff a great asset to the sports centre
19 de marzo de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Dan
Thank you for your review,
It is great to see Steve providing a great coaching service, taking into consideration your needs and requirements to build you the perfect plan!
We hope you achieve the goals you wish working with Steve and enjoy the journey at Better!
Kind Regards
Amir
Steve Gurdev
Steve, is amazing, his stretch classes have transformed my mobility and has also given me a positive mindset. The Monday and Friday Old Dears club is wonderful mainly because of Steve. He has also put together a personal program for me in the gym, which is continuously helping me improve my general health.
14 de marzo de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Kathleen,
Thank you so much for your kind words!
We're thrilled to hear that Steve's stretch classes have had such a positive impact on your mobility and mindset. It's great to know that the Monday and Friday Old Dears Club has been so enjoyable for you, and we're happy to hear that Steve's personal gym program is making a difference in your overall health. We'll be sure to pass along your feedback to him—he'll be so glad to hear it!
Keep up the great work, and we look forward to seeing your continued progress!
Warm regards,
Charmaine
What a wonderful swimming teachers they…
What a wonderful swimming teachers they have. Very dedicated and caring teachers. They are truly the best teachers among the Better in west London area. Hamid the teacher for my daughter, within a month of class she had progressed to next level of swimming. He is really a brilliant teacher. We made the right choice to choose the right centre for swimming class.
15 de marzo de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Pradhipa,
Thank you so much for your kind words!
We're thrilled to hear that your daughter has made such great progress in her swimming lessons, and we're incredibly proud of Hamid for his dedication and teaching skills. It's wonderful to know that you feel you've made the right choice with our centre. We truly appreciate your feedback and are so grateful to have you as part of our community.
We look forward to continuing to support your daughter's swimming journey!
Kind regards,
Charmaine
Excellent swimming pool and really…
Excellent swimming pool and really lovely staff. Everyone always has a smile on their face, and the complex is clean. Resident discounts 👍 shout out to Owen for being really helpful and patient today :)
14 de marzo de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Joanna
Thank you for your review.
It is great to see you are enjoying the swimming pool at the Hillingdon Sports and Leisure Centre and that Owen has been able to help with your queries!
We hope you and all other members continue to enjoy your experience with us.
Kind Regards
Amir
Spoke to two chaps Shane and Lewis,
Spoke to two chaps Shane and Lewis,
Both very polite and helpful and answered any questions I had!
12 de marzo de 2025
Opinión espontánea
Respuesta de Better - Hillingdon Sport and Leisure Complex
Hi Kerry,
Thanks for your review.
We are pleased to hear that you received such great service at Hillingdon!
Thank you for awarding us 5 stars!
Warm Regards
Hazal
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.