Very good reception team at morden leisure centre not only for my kids who are learning to swim but also for my clients (disabled) who have genuinely inclusive experience. Harley at reception is excep... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónLondon Rd, SM4 5HE Morden, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Easy to set up swimming lessons. Swim leader was very friendly and welcoming. The swim teacher took time with our daughter to see what level of water confidence she was at.
La empresa ha respondido
Women's changing room is very dirty, wet floor, lots of hair on the floor, very old style and dirty lockers and no hangers in the lockers. You need to dump your cloths down on the lockers! I've heard... Ver más
La empresa ha respondido
The company Better at Morden leisure are a friendly bunch of people. Nothing is too much always there to help you enjoy your gym experience. Changing rooms are an ongoing need of a deep clean and one... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
London Rd, SM4 5HE, Morden, Reino Unido
4,1
Muy bueno
86 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Review
Firstly when I booked a slot,don't know why but the time I booked was not the one was given to.me,this was sorted out but when I arrived there I had hone trough an uncomfortable moment as they don't give me the pass to enter or exit my son so when I was going to pick up my son and could go inside it creates a difficult moment for me.
28 de octubre de 2024
Respuesta de Better - Morden Leisure Centre
Hi Amara
Thank you for your review.
We are sorry to see you had difficulties accessing the centre and we will pass your feedback on to the centre staff.
We hope this will lead to a resolution of the issue.
Kind Regards
Amir
Friendly quiet gym
The gym was well equipped, quiet, so that I could easily get on the machines I wanted, the staff are friendly and helped me sort out my membership app
18 de octubre de 2024
Respuesta de Better - Morden Leisure Centre
Hi Mr Craig,
Thanks for your review.
We are very pleased that the staff at Morden were able to assist you in setting up your membership and that you are enjoying the centre.
Warm Regards
Hazal
Need clear information
We joined the SEND swimming lessons and it was not clearly said in the information given that an adult should be in the pool with the child. The idea we got was just to stay there with the child. So my child was not allowed to do the lesson as the parent was not ready to be in the water with him. It was heartbreaking for a child with needs.
Please don't let this happen and be clear with information.
7 de octubre de 2024
Respuesta de Better - Morden Leisure Centre
Dear Chesta,
We acknowledge receipt of your feedback and regret any inconvenience caused.
We apologise for the misunderstanding regarding the adult supervision requirement for your child's swimming lessons. We will communicate your concerns to the Online Joining Team to review and clarify the information provided on our website for the benefit of future customers.
To address the missed lesson, we have credited your child's membership, which will be reflected in your upcoming direct debit, effectively compensating for the missed session.
We appreciate your understanding and sincerely hope this resolution is satisfactory.
Sincerely,
Charmaine
Respuesta de Better - Morden Leisure Centre
Hi Thaylan
Thank you for your review.
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our Morden Leisure Centre. Should you have any questions or queries, please feel free to reach out to them.
We hope you continue to enjoy your time with Better.
Kind Regards
Amir
Good
My son is 6 years old and Monday was his second class. He was superexcited and looking forward to swim the whole day
Glad I choose Modern leisure centre
16 de septiembre de 2024
Respuesta de Better - Morden Leisure Centre
Hi Ali,
Thanks for your review.
It's fantastic to hear that your son is so excited to be attending lessons at Morden!
Warm Regards
Hazal
My son enjoying swimming lessons
My son enjoying swimming lessons. Swimming teachers are really good and very patient and make it fun for kids.
2 de agosto de 2024
Respuesta de Better - Morden Leisure Centre
Hi Vish,
Thank you for your review.
We are so pleased to hear your son is enjoying swimming lessons at Morden Leisure Centre!
Warm Regards
Hazal
Clean, friendly, well equipped!
The gym is very clean, well equipped, and has a very friendly vibe. While I haven't yet interacted with the staff, I've seen them interacting with many members positively.
1 de agosto de 2024
Respuesta de Better - Morden Leisure Centre
Hi Ben,
Thank you for your review.
We are glad to hear that your recent interaction has been positive at Morden Leisure Centre and that staff are welcoming.
We hope that your future visits are as enjoyable as they have been.
Have a lovely weekend.
Kind regards,
Haven
Perfect location
Very clean environment, friendly staffs and the locaton is easy to access. I would be happy to recommand it everyone is looking to start swimming as a part of a life style or swimming lessons for children or Adults .
30 de julio de 2024
Respuesta de Better - Morden Leisure Centre
Good Afternoon Sompa
Thank you for your review and recommendation
It's great to hear that you're enjoying your time at our Morden Leisure Centre and have had the opportunity to speak with our staff.
We look forward to continuing to provide you with an enjoyable experience!
The booking system is a total nuisance
The booking system is a total nuisance. It is the worst I have ever used - too complicated, with double registration, unclear user interface and some steps to take that are not obvious. It took me 2 weeks to book a class - I had to start over and over again and couldn’t finish the booking. When the payment was finally withdrawn and direct debit confirmed, I didn’t get any confirmation that the class was booked. A week later the class was cancelled due to the absence of the trainer, without any prior notice. That made my experience with Better even worse, definitely not better.
22 de julio de 2024
Respuesta de Better - Morden Leisure Centre
Hi Dasha,
Thank you for your review.
We are sorry to hear you have been having difficulty booking.
Customer services are always here to help and you can also speak to a member of the concierge team in your local centre should you require assistance.
If you are still experiencing issues please send us an email so we can assist you.
Our email address is: customerservices@gll.org
Warm Regards
Hazal
Facilities are okay but with some…
Facilities are okay but with some issues. Running machines are alway off, you can really use the swimming pool on your convenience time as they are alway privet lessons. Staff are not well prepared and also gym instructors are never available to help. I book a gym induction las week, hopping for some advice and help with a programe routine but the instructor took 10 minutes to write some stuff I can do but never explain how to do it, or how often, or how to do it properly so I don’t get injured. In my gym expierience with different brands, always had and induction and a personalised program to follow. Thing like that make me Look to switch as soon as posible.
15 de junio de 2024
Respuesta de Better - Morden Leisure Centre
Good morning,
Thank you for providing your feedback.
We regret to learn about your recent experience at the Morden Leisure Centre. It is our standard practice to offer a comprehensive induction to all our members to ensure they are fully proficient in operating the gym equipment. Should a customer desire a more extensive induction, they have the option to request a Total Induction, which incurs an additional fee due to its hour-long duration.
Regarding your personalised program, we encourage you to revisit the Fitness Team at the centre for guidance on performing the exercises correctly and to receive further assistance. Your feedback regarding the availability of the Fitness Team at the gym has been duly noted. Rest assured, we strive to have a staff member present in the gym at all times and will address this matter accordingly.
We hope this has helped.
Kind regards,
Charmaine
Happy with the service and the facilities.
I am happy with the service and the facilities. The staff and trainers are friendly and always helpful.
11 de julio de 2024
Respuesta de Better - Morden Leisure Centre
Hi Ganesh
Thank you for your review.
We are very pleased to see you are happy with the service and the facilities at our Morden Leisure centre and you have had the opportunity to meet the staff and Fitness Instructors.
We hope that you enjoy your time at our centre and thank you for choosing Better.
Kind Regards
Amir
Great staff particularly our swimming…
Great staff particularly our swimming teacher.
10 de mayo de 2024
Respuesta de Better - Morden Leisure Centre
Hi Anushka,
Thank you for your review.
We are so pleased to hear that you are enjoying swimming lessons at Morden.
Warm Regards
Hazal
The staff were excellent
The staff were excellent - helpful and courteous. Some of the equipment though could do with a refresh.
8 de mayo de 2024
Respuesta de Better - Morden Leisure Centre
Hi Ian,
Thank you for your review.
We are delighted to hear that the staff are excellent at Morden and will pass on your feedback about the equipment.
Warm Regards
Hazal
Staff and TV’s
Morden Leisure Centre is a lovely place to swim/use the gym but the staff are not friendly at all, especially the man who serves at the refreshment counter. The reception staff are never at their desk, one has to ring a bell then wait and wait.
The tv’s in the gym area are faulty in that the screen is almost black which means I cannot read the subtitles. I have raised it twice, via comment form which has been ignored and a staff member in the gym (finally made an appearance after weeks!)
Please can something be done about the tv’s - pixels are almost gone. It’s been like this since I rejoined about 2 months ago.
18 de enero de 2024
Opinión espontánea
Respuesta de Better - Morden Leisure Centre
Hi Kathy,
Thank you for your review.
We are disappointed to hear of your experience at Morden Leisure centre and will forward your complaint to the centre directly so they can investigate and improve.
We appreciate your feedback.
Warm Regards
Hazal
Respuesta de Better - Morden Leisure Centre
Dear Janet,
I am writing to express my gratitude for your review. It is wonderful to hear that the staff at Morden Leisure Centre have been friendly, welcoming, and professional during your visits. We take pride in delivering excellent customer service, so it is truly satisfying to learn that you have experienced just that.
We hope you will continue to visit our centre and enjoy the wide range of activities we offer.
Warm regards,
Charmaine
The swimming facilities are great
The swimming facilities are great; the centre, changing and pool areas are always clean, well organised and accessible. I appreciate the booking system that means the pool is never too crowded, I love the app, the staff are always polite, friendly and helpful and the little coffee shop is perfect post swim!
5 de diciembre de 2023
Respuesta de Better - Morden Leisure Centre
Good Afternoon DD,
Thank you for your review.
We are delighted to hear that you are enjoying the Morden leisure centre and their little Coffee shop. We are also very proud to hear that the centre is well maintained and you find the booking system easy to navigate so you can make bookings online at this centre. We hope you continue to enjoy this centre and the great activities they have available.
Kind regards,
Charmaine
I disagree to pay the penalties if I…
I disagree to pay the penalties if I miss the lesson. I deleted the class half an hour before to start and I didn't know that I have to pay for that. When I paid the subscription it was not mentioned. I'm really disappointed. You should inform your customers before the joining the gym.
1 de noviembre de 2023
Respuesta de Better - Morden Leisure Centre
Good Evening Alessandra,
Thank you for your review.
Please be advised that members are required to cancel activities at least 4 hours before the start time of the activity to not receive a penalty charge. This information is stated in our terms and conditions of membership which all members are required to read before joining. If you still have a penalty fee associated to your membership you will need to speak to the staff at the centre to see if they are happy to remove this on your behalf as a goodwill gesture. All future penalties will be required to be paid if the activity is not cancelled within the specified timeframe.
Hope this helps.
Kind regards,
Charmaine
Respuesta de Better - Morden Leisure Centre
Good Morning,
Thank you for leaving our Centre a review.
We are very pleased to see you are enjoying your time using the facilities.
Kind regards
Amir
Started swimming at 8 months…
Started swimming at 8 months pregnant... everything is amazing at better. the staff is super kind and gentle, and ready to respond to any questions I have. Love the attention in Morden Leisure centre, where you can't get in the changing room with your shoes on. Of all the other better I have been, Morden Leisure centre is the best also for showering after swimming, where you get lockable cubicles, with plenty of space to hang your towel.
11 de septiembre de 2023
Respuesta de Better - Morden Leisure Centre
Hi
Thank you very much for submitting feedback on our service.
Warm regards.
Staff professional
Staff professional
Caffè Freindly Staff
Clean changing room & every where
Thank you !!!’
1 de septiembre de 2023
Respuesta de Better - Morden Leisure Centre
Good Evening DA,
Thank you for your review.
We are delighted to hear that you are enjoying the staff and the great facilities at the Morden leisure centre. We hope you can continue to enjoy your membership at this centre.
Kind regards,
Charmaine
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.