Very good reception team at morden leisure centre not only for my kids who are learning to swim but also for my clients (disabled) who have genuinely inclusive experience. Harley at reception is excep... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónLondon Rd, SM4 5HE Morden, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Easy to set up swimming lessons. Swim leader was very friendly and welcoming. The swim teacher took time with our daughter to see what level of water confidence she was at.
La empresa ha respondido
Women's changing room is very dirty, wet floor, lots of hair on the floor, very old style and dirty lockers and no hangers in the lockers. You need to dump your cloths down on the lockers! I've heard... Ver más
La empresa ha respondido
The company Better at Morden leisure are a friendly bunch of people. Nothing is too much always there to help you enjoy your gym experience. Changing rooms are an ongoing need of a deep clean and one... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
London Rd, SM4 5HE, Morden, Reino Unido
4,1
Muy bueno
86 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
There was no class as the pool has not…
There was no class as the pool has not open but there was no information beforehand
20 de julio de 2023
Respuesta de Better - Morden Leisure Centre
Good Afternoon Owen,
Thank you for your review.
I am very sorry to hear that your swimming lesson was cancelled without any notification from the centre. The centres are required to text or call customers if a swimming lesson is cancelled so please accept our sincere apologies if this was not done. I will pass on your comments for the attention of the centre so they can update all customers in the future if lessons are cancelled.
Hope this helps.
Kind regards,
Charmaine
Dangerous lack of staff in the gym
£40 a month is far from being a free service, but even so the instructor who supposedly should be in the gym to guide and care for the users is almost invisible, few minutes you see then, when that much. It seems that you only have guidance if you contract a personal trainer, a very expensive deal. Anyway, it is undoubtedly a very dangerous situation to leave users on their own in an environment where you have equipment able to cause injuries if badly used.
25 de julio de 2023
Respuesta de Better - Morden Leisure Centre
Good Afternoon Paulo,
Thank you for your review.
We are very sorry to hear that a Fitness Instructor is not available on the Gym floor when you attend the centre. The Fitnbess Instructor should be on the Gym floor to ensure the customers are using the equipment correctly so they do not harm themselves and to also be on hand to assist with any help customers may require. I will pass on your feedback for the attention of the centre manager so they can look into this. We appreciate you taking the time to write your review as through customer feedback we can improve on the areas that require attention.
Kind regards,
Charmaine
The gym is clean
The gym is clean, the equipment is all working and there is a positive vibe with decent music playing.
25 de junio de 2023
Respuesta de Better - Morden Leisure Centre
Hi Daniel,
We appreciate your feedback!
It's great to hear that you find the gym to be clean and well-maintained.
We're also glad that you enjoy the positive vibe and the music playing in the gym.
Your satisfaction is important to us, and we're committed to providing a pleasant and motivating environment for your workouts. Thank you for your support.
Kind regards
Ivy
Gym induction
Went for my gym induction at Morden and receptionist took me up there. Then to be told the instructor had a class to teach in 15mins when my app should have been an hour long. Was shown the exercise machines i wanted to use in that time but don’t think i should have had to pay for £20 for what I did receive! Not instructors fault however as he kept being booked on to do both.
22 de junio de 2023
Respuesta de Better - Morden Leisure Centre
Hi Rebecca,
Thank you for sharing your experience regarding your gym induction at Morden.
We apologise for the inconvenience and misunderstanding regarding the duration of the session.
We understand that you expected a full hour but were only able to receive a portion of it due to the instructor's scheduling conflicts.
While it wasn't the instructor's fault, we acknowledge that it was not an ideal situation for you. We apologise for any frustration caused.
Your feedback is important to us, and we will review our scheduling processes to ensure that similar situations are avoided in the future.
Thank you for bringing this to our attention, and we value your support as we strive to provide the best possible service to our customers.
Kind regards
Ivy
I really love the Morden Better Leisure BUT…
I really love the Morden Better Leisure Centre - staff are fantastic and it is a brilliant space. Light and airy.
The reason it only gets 3 stars is that there are so few swimming sessions & even worse - so few classes. They book up in minutes and it is very frustrating!
This could be a truly excellent resource but they need to sort out more classes and extra swimming sessions. I would like to come swimming without having to prebook.
28 de junio de 2023
Respuesta de Better - Morden Leisure Centre
Dear Customer
Thank you for your feedback on the Morden Better Leisure Centre.
We appreciate your positive comments about our staff and facility. We understand your frustration regarding the limited swimming sessions and classes, and we value your input which will be passed on and considered.
Your support is greatly appreciated as we work towards enhancing our services.
Kind regards
Ivy
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.