Better - Pancras Square Leisure Opiniones 

46
TrustScore: 3.5 sobre 5

3,5

5 Pancras Square, N1C 4AG London, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Large, bright gym with an excellent range of equipment in a fantastic location. Great value for money.

Valorada con 3 estrellas sobre 5

It depresses me how so much is broken in this place and never fixed. The lovely light display on the pool wall, the middle shower in in the ladies wet changing room, the silly 30p token rip off and t... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was my first visit since membership started. The water in the pool is clean, not too cold, it wasn't busy and two lifeguards - on a Sunday in August! Fantastic experience

La empresa ha respondido

Valorada con 3 estrellas sobre 5

When you get out of the pool in St pancras its freezing in the female changing room. there are not enough showers and they are not that hot either. I went to the gym first and put a token in the loc... Ver más

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Información sobre la empresa

  1. Centro recreativo
  2. Centro de fitness
  3. Gimnasio
  4. Piscina cubierta
  5. Biblioteca
  6. Piscina al aire libre

Escrito por la empresa

Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.


Información de contacto

  • 5 Pancras Square, N1C 4AG, London, Reino Unido

3,5

Medio

TrustScore: 3.5 sobre 5

46 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,5

Todas las opiniones

(46)

5177 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Good class selection but facilities need improving

This is probably the best of Better gyms locally but some things desperately need improving. Firstly, there have been some days where the ladies' swimming changing rooms had loads of flies and reeked really badly of sewage-like smell. Other days it's been better but overall they need a proper and more regular clean.

Lockers - as others have said, it's not fair that members are forced to pay 30p each time to use/open a locker. Why should members of this gym be forced to do so when the same system does not exist in any other Better gyms in the local/surrounding boroughs? All the other gyms require a £1 or 20p coin, which you can retrieve at the end of your session.

The pool is lovely and not horribly overcrowded if you get there at the right time.

There's a good mixture of classes and decent availability, so you don't have to frantically book a week on advance like with some other Better gyms. Class leaders are mostly friendly and very motivating.

Poor member etiquette - one thing I've noted in the St Pancras gym classes is lack of friendliness from other members if you're not a regular member/familiar face. In one such instance, a class teacher was running late to a weight training class, and a few attendees decided they wanted to do some running around the room. Myself and several others had our weights and mats already laid out, then another class member came up to me and abruptly ordered me to put my equipment away. I was somewhat taken aback by this, especially as I was mid-responding to a work email on my phone, and she was so brazen as to interrupt and order around a perfect stranger. Also, this was a weight training class, not a member-instated running track. I politely told her I was responding to an email and she once again ordered me to put my equipment away. Not being one to take orders from rude strangers, I didn't acknowledge her, to which she stormed off and started loudly proclaiming to other class members how rude "I" was! This was extremely embarrassing and completely unnecessary and didn't make me want to stick around the class, or indeed return. Perhaps this lady of a certain vintage was having an off month and wanted to take it out on a perfect stranger. Good luck to the next poor person who finds themselves on the receiving end...

1 de marzo de 2024
Opinión espontánea
Logotipo de Better - Pancras Square Leisure

Respuesta de Better - Pancras Square Leisure

Good Morning

We appreciate you taking the time to write a review

We apologise for any inconvenience you faced during your visit and we have forwarded your feedback to the Centre for improvement.

It is great to see that you have enjoyed some of our fitness classes and got to know our Fitness instructors.

Kind Regards

Amir

Valorada con 5 estrellas sobre 5

Pancras Square

Really friendly staff and great facilities. Showers could be cleaner and slightly warmer.

6 de enero de 2024
Logotipo de Better - Pancras Square Leisure

Respuesta de Better - Pancras Square Leisure

Good Evening Tarek,

Thank you for your review.

We are very happy to hear that you are enjoying the staff and the facilities at the Pancras Square leisure centre. We are disappointed to hear that the cleanliness of the shower areas are below standards so I will ensure to forward this feedback onto the centre manager so they can resolve this issue. We hope you can continue to enjoy your membership at the Pancras Square leisure centre.

Kind regards,

Charmaine

Valorada con 5 estrellas sobre 5

Great

Enthusiastic instructors
Kind and smiley staff
Tidy facilities

3 de noviembre de 2023
Logotipo de Better - Pancras Square Leisure

Respuesta de Better - Pancras Square Leisure

Hi Maria,

Thank you for your review.

We are happy to hear you are enjoying Pancras Square Leisure.

Warm Regards

Hazal

Valorada con 2 estrellas sobre 5

My sons first gym induction was cancell…

My sons first gym induction was cancell with short notice

16 de agosto de 2023
Logotipo de Better - Pancras Square Leisure

Respuesta de Better - Pancras Square Leisure

Hi Mohammed,

Thank you for your review.

We are sorry to hear that your booking was cancelled.

Please contact the centre directly to reschedule or you can re-book via the app/website.

The email address for Pancras Square is: pancras.square@gll.org

Warm Regards

Hazal

Valorada con 5 estrellas sobre 5

I'm attending at Better in Pancras…

I'm attending at Better in Pancras Square and I the clases that they offer and the facilities are great.
But most of all I love the customer service, they are attentive and very supportive.
Jade.

1 de julio de 2023
Opinión espontánea
Logotipo de Better - Pancras Square Leisure

Respuesta de Better - Pancras Square Leisure

Hi Jade​,

Thank you for taking the time to leave us a 5-star review.

We are happy to hear that you are happy with the facilities on offer and the level of classes being delivered by our brilliant staff.

We hope you continue enjoying of facilities.

Thank you for choosing Better.

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