Overpriced. The weight lift area in Vauxhall is very limited. They expanded it into another room but the equipment has stayed the same. The sauna annoyingly shut down during the day for non-sense reas... Ver más
La empresa ha respondido
Localización
Cambiar localización50 South Lambeth Road, SW81DY vauxhall, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
The Staff are really helpful. I’m currently doing Swimming Lessons with David who is an exceptional teacher. The Gym is great and really clean. An all round fantastic Better leisure centre.
La empresa ha respondido
Very good, community based company that treat clients like family. Fantastic facility, friendly staff and healthy mind and body. The manager has soo much experience he really lifts swimming session... Ver más
La empresa ha respondido
I’ve done yoga class , core conditioning, Pilates class , group cycle with Volkan he made the class absolute fun will definitely book him every single time . Everyone here is so attentive and friendl... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
50 South Lambeth Road, SW81DY, vauxhall, Reino Unido
4,0
Muy bueno
116 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Superb leisure centre with excellent…
Superb leisure centre with excellent staff
I am member of this facility since October 2023. The facility offers several classes for your pace, ability and mood. The instructors are professional and friendly!
Amongst other classes that I attend, my favourite one is the zumba class conducted by Volkan and might I say, he makes the class so much fun! His selection of songs are fantastic and has a good mix with different tempos to fit the warm up and cool down routine. We step out of the class all energetic and refreshed! :)
Thanks Better.org for such a wonderful facility! And thanks Volkan for making the workouts interesting.
2 de marzo de 2025
Opinión espontánea
Respuesta de Better - Vauxhall Leisure Centre
Hi Kavita,
Thank you so much for your kind review!
We're thrilled to hear that you've been enjoying your time at our leisure centre since October 2023. It's wonderful to know that the variety of classes has been a great fit for you and that our instructors, especially Volkan, have helped create a fun and energising atmosphere. We'll be sure to pass along your compliments to him! We're grateful to have you as a member and look forward to continuing to support your fitness journey.
Thanks again for your feedback, and we hope to see you at the centre soon!
Warm regards,
Charmaine
Great gym with a fantastic atmosphere
Great gym with a fantastic atmosphere, very inclusive and welcoming. There are so many amazing classes with really great teachers. A special mention for Volkan and his zumba classes that are guaranteed to put you in your best mood. Many thanks!
27 de febrero de 2025
Opinión espontánea
Respuesta de Better - Vauxhall Leisure Centre
Hi Enrica,
Thank you so much for your kind words!
We’re thrilled to hear that you’re enjoying the gym and the atmosphere we’ve worked hard to create. It’s great to know that the classes and instructors, especially Volkan’s Zumba sessions, are making such a positive impact! We’ll be sure to pass along your compliments. Looking forward to seeing you again soon! 😊
Warm regards,
Charmaine
Zumba with Volkan
I've been coming to Zumba for a year. The instructor, Volkan, is superb. He is energetic, engaging, hilarious and ensures that the class is always fantastic fun. It's the most inclusive exercise class I have ever been too. I feel uplifted after every class, I love it and it keeps me really fit too.
18 de febrero de 2025
Opinión espontánea
Respuesta de Better - Vauxhall Leisure Centre
Hi Rachel,
Thank you so much for your kind words!
We’re thrilled to hear that you’ve been enjoying your Zumba classes and that Volkan’s energy and enthusiasm have made such a positive impact on your experience. It’s wonderful to know that the class has helped you stay fit while keeping the fun alive! We truly appreciate your feedback and look forward to seeing you at many more classes ahead! Keep dancing! 💃✨
Kind regards,
Charmaine
Good gym with lovely staff
Good gym with lovely staff. Wonderful Zumba classes and the instructor, Volkan is the best you will find!
28 de febrero de 2025
Opinión espontánea
Respuesta de Better - Vauxhall Leisure Centre
Hi Wendy,
Thank you so much for your kind words! We're thrilled to hear you're enjoying the gym and our Zumba classes. Volkan truly is a fantastic instructor, and we're glad you think so too!
We look forward to seeing you in class again soon. 😊
Kind regards,
Charmaine
Highly recommend
Joined mid January and Alfie was warm and welcoming at the reception.Love the classes here and appreciate how tidy it always is.The cycling class with Volkan is a must try! His energy,motivation,choice of music while riding is awesome.I feel stronger and confident in my fitness journey already.Thank you!!
2 de marzo de 2025
Opinión espontánea
Respuesta de Better - Vauxhall Leisure Centre
Hello Fezile,
Thank you for sharing your feedback.
It’s wonderful to know that you are having a positive experience with your membership at the Vauxhall Leisure Centre. We’re also pleased to learn that Alfie provided a friendly welcome at reception and that you are enjoying the spinning class with Volkan. Our team is dedicated to delivering outstanding customer service and engaging fitness classes, so it’s great to hear that you are benefiting from this. We hope you keep enjoying the fantastic activities at the Vauxhall Leisure Centre.
We look forward to seeing you in the centre soon.
Kind regards,
Charmaine
Respuesta de Better - Vauxhall Leisure Centre
Hi Esther,
Thank you so much for your kind words!
We are delighted to hear that you enjoy Volkan's spin class at the Vauxhall Leisure Centre. We always aim to create a fun and inclusive atmosphere, and it's great to know that you're having a positive experience.
We look forward to seeing you in class again soon
Warm regards,
Charmaine
Very friendly staff and a good sense of…
Very friendly staff and a good sense of community here, clean and sufficient facilities, great value!
1 de marzo de 2025
Respuesta de Better - Vauxhall Leisure Centre
Hi Tu Le,
Thank you so much for your lovely review.
We are delighted to hear you had a positive experience with our staff and community. We take pride in keeping the facilities clean and offering great value, and we're so glad that you noticed.
Looking forward to welcoming you again soon!
Kind regards,
Charmaine
Left Brixton for Vauxhall
Premises - 5 star
Customer Service - 5 star
Pool - 4 star
Slightly small, but exceptionally clean, and an ideal level of chlorine - I am able to keep my eyes open. Lovely heated flooring when the temperature drops.
Sauna / Steam - 4 star
Slightly small, and on occasion a little cool, but very well managed. Only to stop foolish users wearing oils / exfoliating IN them, spoiling it for the rest of us.
Yoga - 5 star
David is fantastic. I have not attended other classes, or used the gym.
23 de febrero de 2025
Opinión espontánea
Respuesta de Better - Vauxhall Leisure Centre
Hi Quailyn,
Thank you so much for your wonderful review!
We're thrilled to hear that you enjoyed the Vauxhall Leisure Centre and the great customer service you received from our stff. We truly appreciate your feedback on the pool. We're glad you found it clean and comfortable, and it's great to know the chlorine level was just right for you. We also appreciate you mentioning the heated flooring—it’s all about those little touches to make your stay more enjoyable! We hope to welcome you back soon!
Warm regards,
Charmaine
The place is either clean or in a stare…
The place is either clean or in a stare of being cleaned. People genuinely happy to help and clients seem happy too.
Its perfect for me.
I enjoy my time here greatly.
Thank you all.
22 de febrero de 2025
Opinión espontánea
Respuesta de Better - Vauxhall Leisure Centre
Hi Dave,
Thank you so much for your kind words!
We're thrilled to hear that you enjoy your time with us and that our team has been able to make your experience a positive one. We always strive to maintain a clean and welcoming environment for everyone, and it's wonderful to know that it makes a difference. Looking forward to seeing you again soon! 😊
Warm regards,
Charmaine
Lessons are not great!
There was one trainer who came in 5 mins late for the lesson and we were 20 people of different level of abilities.
Apparently there are 2 trainers to support but the other trainer hasn't been there for 2 weeks. I felt I didn't take much from that lesson and didn't feel supported
20 de enero de 2025
Respuesta de Better - Vauxhall Leisure Centre
Good Afternoon Mohit,
Thank you for taking the time to share your review with us.
I want to sincerely apologise for the inconvenience caused by the instructor's late arrival to the class. We understand how important timely and reliable instruction is for your learning experience. It is truly disappointing to hear that we did not meet your expectations in this instance.
Please rest assured that we take this matter seriously and are currently addressing it internally to ensure that it does not happen again in the future. Your feedback is invaluable in helping us improve our services and provide the quality experience our students deserve.
We appreciate your understanding and hope to serve you better moving forward.
Best regards,
Charmaine
quick reflection
Love it, nice service and friendly staff, and the amazing swimming pool
12 de febrero de 2024
Respuesta de Better - Vauxhall Leisure Centre
Good Afternoon Xi,
Thank you for taking the time to share your feedback with us.
We are thrilled to hear that you are having a positive experience with your membership at the Vauxhall Leisure Centre! It’s wonderful to know that the swimming pool has been a highlight for you, providing an enjoyable space to relax and swim. We take great pride in maintaining our facilities, and your recognition of their quality is greatly appreciated.
Additionally, we’re pleased to hear that our staff has consistently made you feel welcome and supported during your visits. We strive to create a friendly and inviting atmosphere, and it’s encouraging to know that our team is making a positive impact on your experience.
Thank you once again for your kind words. We look forward to continuing to serve you and hope you keep enjoying everything our centre has to offer!
Best regards,
Charmaine
Staff are lovely and the atmosphere is great
Vauxhall Leisure Centre staff in general are really helpful and friendly. From the reception to the swimming instructors, they are lovely .I'd like to mention Kevin & Rodrigo that are teaching me how to swim . They are knowledgeable and kind which makes my learning journey enjoyable . I was dreading the experience but they made me feel comfortable and excited to learn. The pools are always very clean and so the changing rooms . I truly recommend this facility because of its atmosphere, location and you'll feel welcome .
14 de noviembre de 2024
Opinión espontánea
Respuesta de Better - Vauxhall Leisure Centre
Good Morning Paula,
I hope this message finds you well!
Thank you for taking the time to share your thoughts with us about your experience at the Vauxhall Leisure Centre. We're thrilled to learn that you are enjoying your swimming lessons. Our team strives to create a positive and supportive environment for all our participants, and it's wonderful to hear that we are achieving that goal.
It’s particularly gratifying to know that our instructors, Kevin and Rodrigo, have made a positive impact on your learning journey. Their dedication and expertise truly shine through, and it’s great to hear that they are effectively guiding you through the lessons. If you have any specific feedback or suggestions about your experience, we would love to hear more!
Thank you once again for your kind words, and we look forward to seeing you at your next lesson!
Warm regards,
Charmaine
I request help with my better app as I…
I request help with my better app as I couldn't make bookings as I change pay as you go for monthly payment and the staff were very helpful and interested to sorted out.
Thanks to the team!
28 de octubre de 2024
Respuesta de Better - Vauxhall Leisure Centre
Hi Mrs Baute,
Thanks for your review.
We are very pleased to hear that the staff at Vauxhall were so helpful!
Warm Regards
Hazal
Respuesta de Better - Vauxhall Leisure Centre
Hi Ana
Thank you for our review.
It is wonderful to see you have met the staff and they are creating a friendly atmosphere.
We are also sorry to hear about the smell and will pass your feedback on to the centre to look into.
I hope this helps and you enjoy your time with Better.
Kind Regards
Amir
Have to be honest
Have to be honest, not a great start to my experience. Been a member just over a week, the pool has been closed due to a fault and no hot water in the showers! On top of this the sauna/steam room facilities seem to be out of use quite a lot due to lessons/activities meaning no access during these times.
16 de octubre de 2024
Respuesta de Better - Vauxhall Leisure Centre
Hi Matthew,
Thanks for your review.
We are sorry to hear that you are unhappy due to some activity/facility availability and have passed on your feedback to the centre.
Warm Regards
Hazal
Great fitness center in Vauxhall.
Great fitness center in Vauxhall.
Great customer service. Welcoming reception area clean , luminous and tidy. Ample selection of fitness classes all day long easily booked online.
26 de septiembre de 2024
Opinión espontánea
Respuesta de Better - Vauxhall Leisure Centre
Good Morning Celia,
We greatly appreciate your feedback.
We are thrilled to hear that you are thoroughly enjoying your membership at our Vauxhall Leisure Centre. It brings us immense joy to know that you are making the most of the diverse range of activities and high-quality Fitness Classes that our centre has to offer.
We are committed to providing exceptional service and creating a welcoming environment for all our members. Your feedback about the centre reception area being amazing is truly heartwarming and serves as a great source of motivation for all of us.
Thank you once again for sharing your thoughts. We look forward to continuing to serve you and ensure that your time at the leisure centre remains exceptional.
Warm regards,
Charmaine
Great gym
Great gym, on par with Nuffield but reasonably priced. Found out after sub they're a charitable social enterprise, all the better. Worth trying.
3 de octubre de 2024
Respuesta de Better - Vauxhall Leisure Centre
Hi Daniel,
Thanks for your review.
We are so pleased to hear that you are so impressed with the facilities at Vauxhall and that you would recommend us to others.
We are proud to be a Charitable Social Enterprise and be able to support the communities we serve.
Warm Regards
Hazal
All the swimming staff are amazing!
All the swimming staff are amazing!! Very sweet & patient with children and . accommodating with parents. I have 3 children swimming with them and we are all very happy with excellent service provided.
21 de agosto de 2024
Respuesta de Better - Vauxhall Leisure Centre
Hi Louise,
Thank you for your review.
We are so pleased that all three of your children are so happy with their swimming lessons.
Perhaps we have a family of future Olympian's!
Warm Regards
Hazal
Respuesta de Better - Vauxhall Leisure Centre
Hi Ibrahim,
Thank you for your review..
We are so pleased to hear that the cleanliness at Vauxhall was 'spot on!'
Warm Regards
Hazal
Could be better managed and maintained .
Considering it’s a new building, a lot of things are already damaged, not very clean or not very well maintained. It seems to take a long time for repairs to be carried out when things are broken.
The swimming pool feels not very clean and there is staining around the waterline. Although they are signs that people should shower before they enter the pool, sauna or room a lot of people don’t and it doesn’t get highlighted either.
The changing cubicles and floors don’t seem to get cleaned regularly and there are lots of soap and salt stains on the floor and water tiles.
The shower cubicles because have mould stains and stained walls and floors and silicon peeling away.
The swimming classes on Monday and Wednesday peak times mean that the pool, steam and sauna opens at 7pm which is not great if you have a full-time membership and you finish work between 5/6 pm because you can’t use the pool.
Priority is giving to swimming classes which train for five people or children rather than 15-20 regular swimmers waiting outside to use the pool.
The classes and the teachers are great, and most of the staff is friendly and helpful.
19 de agosto de 2024
Opinión espontánea
Respuesta de Better - Vauxhall Leisure Centre
Hi BR S
Thank you for taking the time to leave a review.
We are sorry to hear about your unsatisfactory experience at our Vauxhall Leisure Centre. Your feedback has been forwarded to the General Manager for review. Additionally, we appreciate your positive comments regarding our staff and classes.
An information request has also been sent to you via Trust Pilot, please respond to this and I will do my best to assist and update you on the issues you have raised in your review.
Kind Regards
Amir
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.