Really nice new centre but the organisation is pretty awful - only every 2-3 lanes max for actual swimmers whenever I show up - yesterday we were kept outside the pool shivering ! Training pool adver... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónWoolwich High Street, SE18 6DL Woolwich, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
It is good to remain healthy and fit and Better provides just that in a friendly environment at the Waterfront Leisure Center . My trainers are superb and interactive. However, the equipments at th... Ver más
La empresa ha respondido
Had trouble with the app to start, had to be let through barriers and because of that my app shows I didn’t attend on the 19th when actually I did. My first health wise ( Aquatics for health) was good... Ver más
La empresa ha respondido
Completely changed my gym experience, I get super anxious in most gym's that I have been too.. At better I never feel like this and can finally work out and starting to see progress, all the leisure c... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Woolwich High Street, SE18 6DL, Woolwich, Reino Unido
4,0
Muy bueno
94 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Better - Waterfront Leisure Centre
Hi Thelma,
Thank you for your kind feedback.
We’re delighted to hear that Danielle was so helpful and took the time to explain everything clearly. It’s great to know she made such a positive impression and provided excellent support.
We’ll be sure to pass on your lovely comments to her.
Warm Regards,
Hazal
Great customer service and and gym look…
Great customer service and and gym look great and well organised.
14 de mayo de 2026
Respuesta de Better - Waterfront Leisure Centre
Hi,
Thanks for your review.
We are so pleased to hear that you have received such great customer service at Woolwich Waves!
Warm Regards
Hazal
Could do Better
Really nice new centre but the organisation is pretty awful - only every 2-3 lanes max for actual swimmers whenever I show up - yesterday we were kept outside the pool shivering ! Training pool advertised but inaccessible / not available for booking . Is my local so will return - but more space for actual swimming , rather than bookings ? When ? A timetable or more quiet periods would be great (Woolwich waves)
17 de febrero de 2026
Respuesta de Better - Waterfront Leisure Centre
Hello,
Thank you for your comments and feedback,
We apologise that your visit to Waterfront Leisure Centre did not meet your expectations.
We're sorry you were unable to access the Training Pool as it was not available for booking at that time. I have forwarded your feedback to the centre manager for review, as your input is invaluable in helping us improve our services.
Kind regards
Jasmine.
Hello I am really disappointed with the…
Hello I am really disappointed with the new Gym in Woolwich called Wave. The gym has been degraded to a Pure Gym level. Most useful machines for workouts at the Waterfront has been left out. The Smith machine that is popular and helps people like me with a dodgy shoulder has gone, The upper chest compressor machines with a foot bar to assist in work out gone. Twice I ve been to that gym and everyone was complaining and it's a matter of time before your patrons will start finding alternatives and moving on. The SMITH and chest workout machines in the WATERFRONT are desperately needed back.
Many thanks
Vincent Oligbo
30 years customer .
15 de enero de 2026
Respuesta de Better - Waterfront Leisure Centre
Hello Vincent,
Thank you for providing your detailed comments and feedback.
We regret that your experience at Woolwich Waves did not meet your expectations.
Your feedback has been forwarded to the centre manager for review, and we trust that your next visit will be more satisfactory.
Kind regards
It’s very easy and convenient to get…
It’s very easy and convenient to get there. Again parking place at Tesco.
4 de febrero de 2026
Respuesta de Better - Waterfront Leisure Centre
Hi Lily,
Thank you for your kind review!
We’re glad to hear you find our Woolwich Waves Centre easy and convenient to get to, and that the nearby Tesco parking is helpful.
We look forward to welcoming you back again soon!
Warm Regards,
Kaisha
Respuesta de Better - Waterfront Leisure Centre
Hi Kelly,
Thank you for your incredible review!
We're so thrilled to hear that you're enjoying the atmosphere at our new Woolwich Waves centre.
It's also great to know that the staff have been so amazing.
Warm Regards,
Kaisha
Laurence explained everything in detail.
10 de diciembre de 2025
Respuesta de Better - Waterfront Leisure Centre
Thank you for finding the time to appreciate our Waterfront Leisure Centre staff, Stephen.
We are very happy you found the support you needed.
Kind Regards
Better, a friendly fitness area with superb trainers
It is good to remain healthy and fit and Better provides just that in a friendly environment at the Waterfront Leisure Center . My trainers are superb and interactive. However, the equipments at the Cardio area and the ACs in some rooms broke down quite often. There should be a system of checking and fixing problems before members start their booked fitness classes.
18 de diciembre de 2025
Respuesta de Better - Waterfront Leisure Centre
Thank you for finding the time to share your experience at Waterfront Leisure Centre with us, Haja.
We truly appreciate your detailed feedback.
Kind regards
My experience was great
My experience was great, I've learnt a lot of things that can make me feel successful.
28 de noviembre de 2025
Respuesta de Better - Waterfront Leisure Centre
Hi Loriana
Thank you for your review.
We are delighted to hear you had a wonderful experience, and we hope you achieve your health and fitness goals with the information you have learned!
Kind Regards
Amir
They're very active
They're very active, respectful, available to teach, happy to be around with.
20 de noviembre de 2025
Respuesta de Better - Waterfront Leisure Centre
Hello Ola,
Thank you very much for your comments and feedback.
Kind Regards.
Respuesta de Better - Waterfront Leisure Centre
Hi Olanrewaju
Thank you for your review.
We are very pleased to see that the Customer Service Team have been able to assist with your enquiries, and if you have any further questions, please let us know!
Kind Regards
Amir
Enjoyable.
My experience is good. Everyone friendly and approachable. Supportive and empowering. Recommend it for friends and family.
28 de octubre de 2025
Respuesta de Better - Waterfront Leisure Centre
Hi Mohamed
Thank you for your review and recommendation.
We are very pleased to see that you are enjoying your experience at the Waterfront Leisure Centre, and the staff are creating a great atmosphere!
Thank you for choosing Better, and we hope you reach your health and fitness goals with us.
Kind Regards
Amir
Respuesta de Better - Waterfront Leisure Centre
Hi Hilary,
Thanks for your review.
We appreciate you providing us with this feedback as this really helps us improve. We have passed this onto the centre so they can look into this further.
Warm Regards
Hazal
Respuesta de Better - Waterfront Leisure Centre
Hi Olukayode
Thank you for your review.
We are very pleased to see you are enjoying your experience at the Waterfront Leisure Centre, and thank you for choosing Better.
Kind Regards
Amir
Respuesta de Better - Waterfront Leisure Centre
Hello
Thank you very much for your comments and feedback.
Regards
Gym lockers
Something needs doing about the gym lockers where people are using them without taking the key so therefore someone who want to use it properly can not do so
1 de septiembre de 2025
Respuesta de Better - Waterfront Leisure Centre
Hi W
Thank you for your review.
We appreciate your feedback regarding the lockers at the Waterfront Leisure Centre, and we have passed your review on to the General Manager to review.
In addtion to this, we hope you enjoy using the facilities.
Kind Regards
Amir
Online reporting
Effective, efficient and timely resolution of my Membership enquiry.
31 de agosto de 2025
Opinión espontánea
Respuesta de Better - Waterfront Leisure Centre
Hi Graham
Thank you for your review.
We are very pleased to see your enquiry has been resolved efficiently, and please feel free to reach out if you have any further questions.
Kind Regards
Amir
Great range of equipment and facilities…
Great range of equipment and facilities available for training and working out. The functional room is one of the best around and the view over the thames just tops it off. Extremely friendly staff who always go up and above for you. Amazing community feel in the centre.
26 de agosto de 2025
Opinión espontánea
Respuesta de Better - Waterfront Leisure Centre
Hello Gary,
Thank you for your fantastic review!
We are so delighted to hear that you are enjoying our facility at Waterfront leisure centre.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre!
Warm Regards
Great people
Great people. Helpful right from the start. Never too busy to take time to answer a question.
Good facilities and clean enough.
The pool had debris at the end of the lanes on the bottom.
1 de septiembre de 2025
Respuesta de Better - Waterfront Leisure Centre
Hello Simon,
Thank you for your fantastic review!
We are so delighted to hear that our Customer Service Team were able to assist you.
We pride ourselves on providing excellent customer service and are happy that this has been reflected in the service you have received.
We have also passed on your comments to the centre in regards to the issue you have raised.
Warm Regards
Aaiasa
So expensive and worth less
7 de agosto de 2025
Respuesta de Better - Waterfront Leisure Centre
Hi Sunday,
Thanks for your review.
We are disappointed to hear that you are unhappy with Waterfront.
Please bare in mind that shortly Waterfront will be moving to a new location with a brand new centre, so I am sure you will be more than happy with the new facilities!
Warm Regards
Hazal
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.