I've only been to the swimming pool at the moment. It is a bit colder than expected but fine once you completely get wet. I like the separate lanes to allow for different swimming abilities. Showers a... Ver más
La empresa ha respondido
Localización
Cambiar localizaciónHaley's Terrace, YO31 8SB York, GB
•Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Great first session, met at the door, given instructions. Friendly, welcoming, informative. However after 3 sessions, I can’t say it’s impressive, you can tell a mile off that the swimming teachers... Ver más
La empresa ha respondido
Long cancellation period which I didn't know about so I was charged for extra month when I wasn't there anymore. That said, everything alright at the location plus nice people.
La empresa ha respondido
Wish I’d discovered this place when I first came to York two years ago but better late than never! Yearsley Swimming pool is a joy to swim in with a friendly dedicated community and staff who are so g... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Better! We’re a charitable social enterprise, committed to the health and wellbeing of everyone in our community. From gyms, leisure centres and swimming pools to lessons and courses for both adults and juniors - plus libraries and children's centres - we've got it all. So whether you’d like to try something new, keep the kids entertained or have a dip in the pool, discover our inclusive range of activities, suitable for all ages and abilities at your local Better centre today.
Información de contacto
Haley's Terrace, YO31 8SB, York, Reino Unido
3,4
Medio
15 opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Swimming after 17 years
I've only been to the swimming pool at the moment. It is a bit colder than expected but fine once you completely get wet. I like the separate lanes to allow for different swimming abilities. Showers are ok but there needs to be more space for shampoo and items nearby. I have a GP referral but it still is expensive, so I make sure to swim at least 3 times a week to get my money worth
1 de octubre de 2025
Respuesta de Better - Yearsley Pool
Hello Clare,
Thank you so much for taking the time to share your experience with us — and welcome back to swimming after 17 years!
We're really glad to hear you’re enjoying the separate lanes for different swimming abilities and making the most of your sessions.
Your feedback about the water temperature, shower space, and pricing is very helpful. We understand how important it is to feel comfortable and supported, especially with a GP referral, and we’ll pass your comments on to the relevant team to see how we can improve the facilities and value.
Thanks again for your commitment to swimming regularly — we hope it continues to be a positive part of your routine!
Warm regards,
I first used this pool in the 1970's…
I first used this pool in the 1970's and wanted to go back with my wife. It's a shame the booking process via the app is so difficult when trying to book for two that I gave up.
20 de septiembre de 2025
Opinión espontánea
Respuesta de Better - Yearsley Pool
Hi Adrian,
Thanks for your review.
We are sorry to hear that you had difficulty booking online. You are able to book in centre with a member of the concierge team if you are unable to complete your booking via the website/app.
When you do want to attend please speak with someone at reception and they can also offer support with how to book online.
Warm Regards
Hazal
Long cancellation period which I didn't…
Long cancellation period which I didn't know about so I was charged for extra month when I wasn't there anymore. That said, everything alright at the location plus nice people.
1 de agosto de 2025
Respuesta de Better - Yearsley Pool
Hello Vlad,
Thank you for your feedback,
We appreciate you providing us with this valuable feedback as this helps us improve.
Please be advised that by signing up for our membership, you are already agreeing to our terms and conditions. Our terms and conditions specify that you must provide us with a notice of 20 days prior to the due date of your next direct debit.
Thank you for your understanding. I hope you have a good day.
Kind regrads
Aaiasa
I had real trouble trying to navigate…
I had real trouble trying to navigate the website its absolutely useless can't book anything kicks u out at the checkout however the customer servies when u ring are amazing so helpful and delilahs swim teacher is outstanding shes loving it thank u Delilahs grandma
16 de julio de 2025
Respuesta de Better - Yearsley Pool
Hi Mandy,
Thank you so much for your honest feedback.
We're really sorry to hear you had trouble navigating the website and experienced issues at checkout — we’re actively working to improve that experience. It’s wonderful to hear that our customer service team was able to assist you so well and that Delilah is loving her swim lessons with her teacher! We truly appreciate your patience and kind words, and we hope your next booking will be much smoother.
Please don’t hesitate to reach out if you need any further help!
Kind regards,
Charmaine
Respuesta de Better - Yearsley Pool
Hello Charles,
Thank you very much for your comments and feedback.
Kind regards
The reception is wonderful
The reception is wonderful, the water is okay. However there is need to increase one to one engagement during swimming lessons as the trainer was attending to three persons at a go and I didn't get the best of attention.
17 de julio de 2025
Respuesta de Better - Yearsley Pool
Good Morning Henrietta,
Thank you very much for your comments and feedback.
I will pass on your comments to the centre.
Warm Regards.
Swimming Classes not great
Great first session, met at the door, given instructions. Friendly, welcoming, informative.
However after 3 sessions, I can’t say it’s impressive, you can tell a mile off that the swimming teachers don’t have their own children. Approx 8-10 children per class which is too large for 1 teacher to manage.
If any child is struggling they don’t stop them to help them correct technique just continue with the class. So much for updating the app with their progress when their classes are back to back. They did it for session 1 but not session 2 or 3. I won’t be continuing my direct debit. Disappointing after the initial welcome!
11 de junio de 2025
Respuesta de Better - Yearsley Pool
Hi Laura,
Thank you for taking the time to share your feedback. We’re glad to hear that you felt welcomed and informed during your first session at the Yearsley Pool. However, we’re truly sorry to hear that your experience in the subsequent classes didn’t meet your expectations.
We understand your concerns about class size and the level of individual attention provided. We strive to maintain a supportive environment for every child, and it’s disappointing to learn that this wasn’t reflected in your sessions. We also appreciate your feedback regarding progress updates and will look into improving consistency in communication.
Your comments are important to us as they help us identify areas for improvement. If you’re open to it, we’d love the opportunity to discuss this further and see how we might better support your child’s learning experience.
Thank you again for your honesty, and we wish you all the best moving forward.
Kind regards,
Charmaine
Access and information
Staff helpful and informative about enquiry. The class I attended was enjoyable as well as very professional
15 de abril de 2025
Respuesta de Better - Yearsley Pool
Hi Susanne,
We’re so happy to hear that you’ve enjoyed our fitness classes at Yearsley Swimming Pool! Our team works really hard to ensure that inquiries are handled quickly and professionally, so it’s wonderful to know that this was your experience.
We look forward to welcoming you back to our fitness classes very soon!
Kind regards,
Sarah H
Great first swimming lesson for Luca
Great first swimming lesson for Luca. Excellent facilities and teachers.
The reception area of Yearsley Swimming pool is a bit confusing and crowded: it was not clear whether we needed to scan in or not, and there wasn’t anyone on reception on Sat morning at 10am.
9 de noviembre de 2024
Respuesta de Better - Yearsley Pool
Good Morning Professor Hallett,
I hope this message finds you well.
Thank you for taking the time to provide your feedback on your child's swimming lessons. We are truly delighted to hear that they are enjoying their experience at the Yearsley Swimming Pool. It’s wonderful to see children develop their skills and confidence in the water.
As a reminder, we kindly ask that you check in at the reception desk each time you arrive for lessons. This helps us maintain a smooth and organised process, ensuring that everything runs efficiently for all participants. Our staff will be there to assist you and answer any questions you may have.
Thank you once again for your support. We look forward to seeing you and your child at the pool!
Best regards,
Charmaine
Respuesta de Better - Yearsley Pool
HI Customer
Thank you for your review.
It's wonderful to know that you've had the opportunity to meet and converse with the friendly staff at our Truro Leisure Centre. Should you have any questions or queries, please feel free to reach out!
Kind Regards
Amir
1st lesson absolutely brilliant
1st lesson absolutely brilliant. Granddaughter learnt to put her face in water, using a noodle and the teacher working her legs, floating on her back with help, her confidence was building so much that with the help of the teacher she jumped into the pool twice!!!!! She was absolutely buzzing. 2nd lesson different teacher she learnt nothing spent 25 minutes of the 30 minute lesson hanging on to the side of the pool. The teacher dragged her across pool 3 times by her noodle while talking to the other children. Tried to speak to the guy on reception he didn’t seem interested. Very disappointed and a waste of money. 1 st week 3 in class, 2 nd week 4 in class. We will see what week 3 brings.
XXXXXX UPDATE XXXXXX
3rd lesson
Spoke to duty manager John Paul what a lovely guy he went out of his way to genuinely apologise for last week’s shambles.He Spoke to the teacher for this week Rachel and another teacher Emily WOW they went out of their way to give and make up for last week’s shambles.not able to praise them enough. Thank you John and your lovely team for restoring our confidence.
12 de septiembre de 2023
Respuesta de Better - Yearsley Pool
Good Morning Lorraine,
Thank you for your update.
We are delighted to hear that your granddaughter's following lesson was great following your feedback. Would you mind updating your stars on your review to show the service has now improved and you are now happy with the lessons?
Kind regards,
Charmaine
Thumbs up for Yearsley
I use the Yearsley pool in York. The staff are polite and helpful. Any problems with booking, the Better switchboard staff are really good and take tome to help.
8 de septiembre de 2023
Opinión espontánea
Respuesta de Better - Yearsley Pool
Good Morning Gillian,
Thank you for your review.
We are very happy to hear that you are enjoying your membership at the Yearsley Pool and the staff are polite and helpful when you require support. We hope you continue to enjoying utilising this facility with the great activities they have on offer.
Kind regards,
Charmaine
KC is the instructor for her level
KC is the instructor for her level. He is very professional and engaging. The level of cleanliness of the facility is top notch, for a swimming area that always wet. The staff are well coordinated as well
25 de agosto de 2023
Respuesta de Better - Yearsley Pool
Good Afternoon Mira,
Thank you for your review.
We are very happy to hear that your child is enjoying their swimming lessons at the Yearsley swimming pool and the swim Instructor is very professional and engaging. We are also delighted to hear that the cleanliness of the centre is maintained to a level we would expect, especially in the wet areas. We hope your child can continue to enjoy their lessons at the Yearsley Pool and I will pass on your lovely feedback for the attention of the centre.
Hope this helps.
Kind regards,
Charmaine
Absolutely The Best -Love It!
Wish I’d discovered this place when I first came to York two years ago but better late than never! Yearsley Swimming pool is a joy to swim in with a friendly dedicated community and staff who are so grateful for this facility as am I, plus my regular swim here has done wonders for my back! I love the Better app too which makes it so easy to book and the monthly membership makes swimming daily before work totally affordable (£1 a day approx) I can’t even get a cup of coffee for that amount. This place brightens up my day. Brilliant value and experience.
26 de julio de 2023
Respuesta de Better - Yearsley Pool
Good Afternoon Ms Watson,
Thank you for your review.
We are happy to hear that you are enjoying The Yearsley Swimming Centre. We hope you continue to enjoy this facility and great value for the activities they have on offer. I will pass on you lovely feedback for their attention of the centre.
Kind regards,
Charmaine
Only had two swims but really enjoyed…
Only had two swims but really enjoyed the experience everything was organised and clean and friendly staff …
11 de julio de 2023
Respuesta de Better - Yearsley Pool
Hi Lorraine,
Thank you for your review.
We are happy to hear you enjoyed the experience at Yearsley.
Warm Regards
Hazal
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.