Extremely poor experience all round. App was very slow or froze completely. Then received an e-mail today to provide verification documentation - copy of Bank statement and photo of bank card. Tried 6... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
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Consulta las opiniones de los clientes
Nice quick and easy sign up process, good welcome offer and, from what I've seen so far, a fantastic choice of slots. It's one of the few Casino sites that I've joined recently that have a decent Trus... Ver más
La empresa ha respondido
BetUK Keeps it simple without any pyschological or emotional mis-direction... I've tried online betting before and found them difficult to navigate, intrusive in their guidance, manipulative i... Ver más
La empresa ha respondido
Not the best site, too many problems, even logging on takes ages, the 'cash out' option comes and goes as they please, when you close 'deposit' at the bottom of the page it always puts a bet on your s... Ver más
La empresa ha respondido
Información sobre la empresa
- Casino o apuestas online
- Casino
- Casa de apuestas
- Servicio de apuestas
- Proveedor de servicios de juegos
- Apuestas deportivas online
Escrito por la empresa
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Información de contacto
Reino Unido
- support@betuk.com
- www.betuk.com
3,2
Medio
2 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Respuesta de BetUK
That's wonderful to hear! We're delighted that you find playing with us a good way to enjoy your time.
We always aim to provide top-class entertainment, so thank you for letting us know!
Regards, BetUK
Respuesta de BetUK
Hello Gabriel,
Sincere apologies for the difficulty you've had reaching us. We understand how frustrating this is.
For a quick response, please use our Live Chat feature on the website or app, and we will resolve your query as soon as possible.
All the best, BETUK
Just joined bet uk great site very…
Just joined bet uk great site very quick payout really enjoying the experience
2 de febrero de 2026
Respuesta de BetUK
Hi Steven,
Thank you so much for the wonderful feedback. We work hard to ensure LeoVegas is a fair, safe, and entertaining place to play, so it is brilliant to hear we are hitting the mark for you.
We really appreciate you taking the time to share your experience. Best of luck with your next session!
Best regards, BetUK
Slow withdrawal process and logs you…
Slow withdrawal process and logs you out all the time but rather than that ok.
1 de febrero de 2026
Respuesta de BetUK
Hi Maggie,
Thank you for the honest feedback. I’m sorry to hear about the delays and technical interruptions. We aim for instant withdrawals, though some methods can take up to 3 working days due to bank processing times.
Regarding the logouts: for security, the system automatically logs users out after a period of inactivity to protect your funds. However, if this is happening during gameplay, it may be a technical glitch.
Please contact our 24/7 livechat team so we can sort this out for you.
Kind regards, BetUK
Respuesta de BetUK
That's excellent to hear! We're always striving for a smooth and enjoyable experience for our players.
If anything does come up in the future, please don't hesitate to get in touch. We're here to help!
Kind Regards, BetUK
It was easy to set up my account
It was easy to set up my account. The bonus came straight away
30 de enero de 2026
Respuesta de BetUK
We've worked hard to make the sign-up process as smooth as possible and to ensure our promotions are credited instantly, so you can dive straight into the fun. It's fantastic to know we got it right for you.
Enjoy your bonus and best of luck on the games!
Best regards, BetUK
Respuesta de BetUK
That's great to hear! 😄 We're glad you find our communication easy and accessible!
All the best,
BetUK
Hardly take proper bets
Hardly take proper bets, Mickey Mouse of a company and stopped best odds. Waste of time betting with these!
27 de enero de 2026
Opinión espontánea
Respuesta de BetUK
Hello Aled,
I am sorry to hear you feel this way, and I understand your frustration.
Bet acceptance can be subject to restrictions based on commercial trading decisions. Similarly, promotions such as Best Odds Guaranteed are also subject to review and can be amended or removed over time.
I appreciate that these decisions are very disappointing, and I will pass your valuable feedback on to the relevant teams. We are sorry that your experience has not met your expectations.
All the best, BETUK
Respuesta de BetUK
Hello,
Thank you for the brilliant feedback! We're thrilled to hear you're enjoying our selection of games.
Providing fast and efficient payouts is a huge priority for us, so it's fantastic to know we're getting it right for you. We truly appreciate you sharing your positive experience.
We wish you the very best of luck on your next visit!
All the best, BETUK
Didn't issue promotional bets
Didn't issue promotional bets after completing sign up offer. Wouldn't give a reason either, other than that they can revoke promotion at any time. Not a great look to rug pull new customers. Avoid
26 de enero de 2026
Opinión espontánea
Respuesta de BetUK
Hello Ryan,
We are truly sorry to hear about the issue you've experienced. We want to investigate this thoroughly and resolve it for you as quickly as possible.
To help us do this, we've sent you a direct message via Trustpilot requesting more specific account details. Once we have the necessary information, our team will look into this as a matter of urgency.
All the best, BETUK
I depostited 10 pound an cpuldnt evem…
I depostited 10 pound an cpuldnt evem log in nor play let alone withdraw the money out for hours will never attempt to use betuk again never had it happen before
26 de enero de 2026
Respuesta de BetUK
Hello,
Thank you for your feedback. I am very sorry to hear about the difficulty you had accessing your account after making a deposit. This is certainly not the experience we want our customers to have.
Please contact our customer support team directly. We want to resolve this for you as quickly as possible.
All the best, BETUK
The money supposed to come in same as…
The money supposed to come in same as deposit without a delay when you win and sometimes if you want to log in to do some changes while marches are playing you have to wait for like 30 minutes it doesn’t help at all
26 de enero de 2026
Respuesta de BetUK
Hello Christian,
I understand your frustration regarding withdrawal delays and login issues, especially when you're trying to manage your account during live events.
We aim for swift processing, but withdrawals involve essential security checks, which can mean they take a little longer than instant deposits. Regarding login delays, we apologise for any inconvenience; this can occur during peak traffic or maintenance.
We appreciate you highlighting this.
All the best, BETUK
Don't waste your money
Please please don't waste your money on this site out of nearly 600 I managed to pull 100 back then when confronted the betuk team they closed my account so now I don't even have the chance to win it back backed them into a corner they close your account please just don't bother
24 de enero de 2026
Opinión espontánea
Respuesta de BetUK
Hello Jamie,
We're truly sorry to hear of your negative experience and understand your frustration.
Account closures are always taken seriously and are actioned only after careful consideration, typically due to regulatory compliance, responsible gambling measures, or breaches of our terms, not in response to player winnings
I've sent a request via Trustpilot. This will allow me to investigate your case further and contact you directly to address your concerns.
All the best, BETUK
Respuesta de BetUK
Hello Tony,
That's absolutely fantastic to hear! Thank you so much for your brilliant feedback.
We're thrilled you find our app easy to use and a brilliant experience. We put a lot of effort into making it intuitive and user-friendly, so your comments are truly appreciated.
We look forward to you continuing to enjoy it!
All the best, BETUK
Very good site quick withdrawal without…
Very good site quick withdrawal without any fuss
22 de enero de 2026
When you withdraw it takes ages
When you withdraw it takes ages . Utterly not like other sites that are instant .
21 de enero de 2026
Respuesta de BetUK
Hello Daniel,
I can certainly understand your frustration when you're expecting a quick withdrawal.
While some transactions can be very fast, all withdrawals are subject to standard security and regulatory checks required by our UK licence. This is to ensure your funds are safe and that we meet our legal obligations.
If you have a specific withdrawal you're concerned about, please contact our customer service team, who will be happy to help.
All the best, BETUK
Respuesta de BetUK
Hello Nigel,
That is wonderful to hear!
We are thrilled you're enjoying your time with us at LeoVegas. Your enjoyment is our top priority, and we're delighted to be providing you with a great experience. Thank you for sharing!
Kind regards, BetUK
They make extremelly difficult to…
They make extremelly difficult to remove an account. Require multiple emails and extra documents just to delete it. If you are banned everywhere just open an account on BetUK, I would like to be banned but there is no way to do it they want to keep you forever.
18 de enero de 2026
Opinión espontánea
Respuesta de BetUK
Hello Jakub,
I’m very sorry to hear of the difficulties you've experienced when trying to close your account. Getting this resolved for you quickly is our top priority.
I’ve sent you a request via Trustpilot for more information. This will allow me to contact you directly to discuss what's happened and help get everything sorted for you.
All the best, BETUK
Easy app to use
Easy app to use, very quick withdrawal processing time
16 de enero de 2026
Opinión espontánea
Respuesta de BetUK
Hi there Samuel,
Thank you for your fantastic feedback!
We are delighted to hear that you find our app easy to use and that you've experienced very quick withdrawal processing times.
We continuously strive to make our services as efficient and user-friendly as possible.
Regards
The BetUK Team
Max stake of 37p - LOL
Max stake of 37p, LOL. 37 pennies of a Great British Pound. Trustpilot need to add the option of zero stars because that is what I want to review them at!
8 de enero de 2026
Respuesta de BetUK
Thanks for your feedback. We understand your frustration with the betting limits imposed on your account.
We want to assure you that BetUK is committed to reviewing its betting limits policy and the factors that influence them to ensure fairness and transparency for all players.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
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