Extremely poor experience all round. App was very slow or froze completely. Then received an e-mail today to provide verification documentation - copy of Bank statement and photo of bank card. Tried 6... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Nice quick and easy sign up process, good welcome offer and, from what I've seen so far, a fantastic choice of slots. It's one of the few Casino sites that I've joined recently that have a decent Trus... Ver más
La empresa ha respondido
BetUK Keeps it simple without any pyschological or emotional mis-direction... I've tried online betting before and found them difficult to navigate, intrusive in their guidance, manipulative i... Ver más
La empresa ha respondido
Not the best site, too many problems, even logging on takes ages, the 'cash out' option comes and goes as they please, when you close 'deposit' at the bottom of the page it always puts a bet on your s... Ver más
La empresa ha respondido
Información sobre la empresa
- Casino o apuestas online
- Casino
- Casa de apuestas
- Servicio de apuestas
- Proveedor de servicios de juegos
- Apuestas deportivas online
Escrito por la empresa
At BetUK we offer everything for the sports bettor. We have LIVE Racing - Free to view over 40,000 horseraces from around the world including UK, Ireland, USA, South Africa and Australia! + LIVE Dogs – Free to view over 55,000 Greyhound races! Plus video form, tips and much, much more! Great odds and specials on all the big events. And - we have all the tools you will need to help keep your betting in control and help you gamble responsibly.
Información de contacto
Reino Unido
- support@betuk.com
- www.betuk.com
3,2
Medio
2 mil opiniones
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
جميلة جدا شكرا لكم
11 de diciembre de 2025
Opinión espontánea
Respuesta de BetUK
We're delighted to hear you're having such a positive experience! 😄
All the best,
BetUK
Professional
Professional, slick , easy to deal with. No issues.
10 de diciembre de 2025
Opinión espontánea
Respuesta de BetUK
That's fantastic to hear! 😄 We're thrilled you find LeoVegas professional, slick, and easy to deal with!
All the best,
LeoVegas
Very time consuming to use when…
Very time consuming to use when withdrawing your money
9 de diciembre de 2025
Respuesta de BetUK
Thanks for your feedback and we understand your frustration with the withdrawal process and the time it takes to complete.
We want to assure you that BetUK is committed to reviewing its withdrawal processes to ensure they are as efficient as possible.
Kind regards,
BetUK
very bad intentions of bet UK not…
very bad intentions of bet UK not giving my winnings and saying you need wait and wait I JUST DEPOSIT £50 ONLY AND WON MORE THAN £1000 BUT NOW THEY SUSPEND MY ACCOUNT and were saying you need to verify your documents only and after verification they are saying now safer gambling team needs to talk to you they will email you but when i asked them when they are saying we do not know. even when i asked them to can i talk to the manager they said no. even the customer service agent said to me that i passed the bad comment on live casino but the point is i did not played the live casino literally this means they do not want to give me my winning and even they said we can block and suspend anyone account without any reason if we want under our terms and conditions this means they clearly showing their intensions
5 de diciembre de 2025
Opinión espontánea
Respuesta de BetUK
Hello Meghansh,
We appreciate your feedback and sincerely regret that your experience at BETUK was not what you hoped for.
To look into this further, I have sent a request through Trustpilot. This will allow me to contact you directly and personally handle your concerns.
Best regards, BETUK
Very poor customer service
Very poor customer service. I complained about not getting my free bet and found my account restricted the following week. No email or explanation.
Terrible online bookies. Don’t use.
4 de diciembre de 2025
Opinión espontánea
Respuesta de BetUK
Hello Jon,
I'm sorry to hear about your frustrating experience, especially with your account restriction following a free bet query, and the lack of communication. That's absolutely not the service we aim to provide.
I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Best regards, BETUK
Take days to verify
Take days to verify, awful customer service
4 de diciembre de 2025
Opinión espontánea
Respuesta de BetUK
Hello Callum,
Thank you for your feedback regarding the verification delay. I completely understand how frustrating it is to experience such hold-ups when you're eager to get your account fully active. My immediate priority is to personally investigate your case to understand the reason for this delay and address any related service concerns.
I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns
Best regards, BETUK
Respuesta de BetUK
Hi Robert,
That's what we love to hear! We're so happy you're enjoying the website. Thanks for sharing, and we hope the fun continues.
We truly appreciate your trust and hope you continue to have a great time with us!
Kind regards,
BetUK
Very slick site
Very slick site. Good range of sports too. Very professional to deal with. Recommend.
1 de diciembre de 2025
Opinión espontánea
Respuesta de BetUK
Hi Derek,
Thank you for the brilliant feedback, and especially for your recommendation!
We're delighted you're enjoying the site, and look forward to continuing to provide you with an excellent experience!
All the best, BETUK
Great overall experience
Great odds, quick and easy to deposit and withdraw money, tasty promotions.
30 de noviembre de 2025
Respuesta de BetUK
Hi Ron,
That's brilliant to hear! Your feedback confirms we're delivering the top-tier experience we strive for.
We're committed to ensuring every visit is just as good as the last.
All the best, BETUK
Easy to work the app and top up
Easy to work the app and top up, pay out times are slightly longer than some other apps but all is good
29 de noviembre de 2025
Respuesta de BetUK
Hi Joanne,
We’re really glad to hear you had a positive experience. Your support means a lot to us. If there’s ever anything we can help with, please don’t hesitate to reach out. We appreciate you!
Kind regards Bet UK.
New game for me and quick easy…
New game for me and quick easy withdrawal.. thank you
28 de noviembre de 2025
Respuesta de BetUK
Hi Lou,
Thank you for your positive feedback! We're delighted you enjoyed the new game and had a smooth withdrawal experience. We aim for quick and easy service for all our players. Good luck with your future plays!
Kind regards BetUK
Good weekly bet offer
27 de noviembre de 2025
Respuesta de BetUK
Dear Wayne,
Thank you for your positive feedback!
We're delighted to hear you appreciate our weekly bet offers. It's great for our team to know that our promotions are valued and contribute to a positive player experience.
Kind regards,
BetUK
As far atm very quick easy navigate
As far atm very quick easy navigate, excellent offers 👌 and very quick withdrawals can't fault.
25 de noviembre de 2025
Respuesta de BetUK
Dear Steven,
We're thrilled to hear you find our platform very quick, easy to navigate, and appreciate our excellent offers and very quick withdrawals. Your compliments are a wonderful confirmation of the quality we aim to deliver.
Kind regards,
BetUK
I have been using BetUK for a few years…
I have been using BetUK for a few years now, but today I get an email stating I will no longer get any promotions. Fine. I won't deposit or using the site anymore and ill play elsewhere. I have withdrawn my balance and won't be back. 👍
EDIT FOR REPLY: "Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns." I have received no such request!
24 de noviembre de 2025
Respuesta de BetUK
Hi there Flint,
Thank you for your feedback regarding the removal of your access to promotions after several years of using BetUK.
I understand your frustration and disappointment, especially as a long-term customer, when a valued aspect of your experience is withdrawn.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Regards
The BetUK Team
Small stakes punter looking for a home
I am a small stakes punter with 1000 pounds per annum wagered so not a high roller i feel betuk will suit my needs
24 de noviembre de 2025
Respuesta de BetUK
That's great to hear! We're glad you feel BetUK is a good fit for your betting needs. We strive to provide a positive and enjoyable experience for all our players, regardless of their stake size.
All the best,
BetUK
Respuesta de BetUK
Dear Dyo,
We're pleased to hear you find our platform easy to play. However, we also understand your disappointment at not feeling rewarded.
Our aim is to provide an entertaining experience, and we appreciate your honest feedback.
Kind regards,
BetUK
Did not get any bonus when…
Did not get any bonus when registering,and cant always watch a race i bet on otherwise.not too bad.
22 de noviembre de 2025
Always accept bets on sports...fast…
Always accept bets on sports...fast withdrawal
18 de noviembre de 2025
Respuesta de BetUK
That's fantastic to hear! 😄 We're thrilled you appreciate our reliable bet acceptance and fast withdrawals!
All the best,
BetUK
Too SLOW on Witdrawal
Too fast when you deposit. Too slow when withdrawal. It takes ages . Not to be Recommended
18 de noviembre de 2025
Respuesta de BetUK
Thanks for your feedback, Char.
We understand your frustration with the withdrawal times and want to assure you that BetUK is committed to reviewing its withdrawal processes to ensure they are as efficient as possible.
We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind regards,
BetUK
The application is good but when…
The application is good but when withdrawing it is pathetic, you have to wait a long time
18 de noviembre de 2025
Respuesta de BetUK
Thanks for your feedback! We're glad you're enjoying our app.
Also, we appreciate you highlighting the need for faster withdrawals.
We are committed to reviewing our withdrawal processes to ensure they are as efficient as possible.
All the best,
BetUK
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