Traumhafte episch lange und top gepflegte Trails in einer wunderschönen Landschaft! Alle Schwierigkeitsgrade sind am Einstieg gut zu erkennen und auch unterwegs auf dem Trails sind Warnschilder. Man f... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Our second visit to BPW was just as good as our first. The staff were all enthusiastic and helpful and the queues for the uplift (which we knew would be substantial on a Sunday) moved quickly. Due to... Ver más
Unfortunately bpw now feels like an over busy, commercial, money making machine.. had to queue for an uplift longer than ever before, kids on bikes without full face helmets& knee pads how is that all... Ver más
La empresa ha respondido
As a family of beginners, we had a fantastic day. All the staff were so friendly; from patiently getting us kitted up, making sure that all our pads fitted properly and that our children were comforta... Ver más
Información sobre la empresa
- Centro de deportes de aventura
- Servicio de alquiler de bicicletas
- Tienda de reparación de bicicletas
- Tienda de bicicletas
- Café
- Atracción turística
Escrito por la empresa
The concept is simple, picture a ski resort, remove the snow and replace the pistes with an array of sweeping flowy bike trails meandering to the bottom of the mountain and you are close. Add a bunch of adrenalin and big sprinkle of fun and you are pretty much there. BikePark Wales is an exhilarating way to spend your day in the Welsh mountains.
Información de contacto
Gethin Woodland Centre, CF48 1YZ, Merthyr Tydfil, Reino Unido
- 01685709450
- reception@bikeparkwales.com
- www.bikeparkwales.com
4,7
Excelente
4 mil opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 90% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
£18 'Refund Fee'
Booked the uplift service for £60, only for the park to subsequently close due to a fire precaution that was completely outside of my control.
I’ve now requested a refund, only to discover that I’m being charged an £18 “refund fee”. So despite the service being cancelled because the park is closed for safety reasons, I’m expected to lose £18 for requesting my money back.
Absolutely ridiculous. I understand that cancellations may sometimes incur fees, but charging an £18 refund fee when the closure is due to a safety issue at the park is completely unreasonable. Very disappointing.
12 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Hi,
We're sorry to hear you're disappointed.
However, we'd like to clarify that the refund fee you've been charged was not related to a closure of the park or any decision made by BikePark Wales regarding your booking date.
At the time you requested your refund, your booking was for a future date and no decision had been made to close the park on that day. As a result, your request was processed as a standard customer cancellation and the normal booking Terms & Conditions applied, including the applicable refund fee.
For clarity, if we ever have to close the park due to circumstances such as extreme weather, wildfire risk or other safety concerns, we contact all affected customers directly. In those situations, customers are offered options which typically include a full refund or a voucher for a future visit, as the closure is initiated by us rather than the customer.
Safety will always be our priority, and we would never open the park if we believed conditions presented an unacceptable risk to riders, staff or the surrounding environment.
In this instance, the decision to cancel was made before any decision regarding your booking date had been taken. Unfortunately, by requesting a refund in advance, the booking fell under our standard cancellation policy rather than any closure policy which may or may not have become relevant at a later date.
We're sorry you're unhappy with the outcome, but we hope this helps explain why the refund was processed as it was.
The BPW Team.
Great hire service
Thanks so much to the hire manager on 10 Aug who took pity on us following a mechanical issue with my son's bike, and managed to rustle up a hire bike for the following day. I am eternally grateful
10 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Simon, we're delighted we could help 🙌
Mechanicals always seem to happen at the worst possible time, so we're really pleased the hire team were able to find a solution and get your son back riding 👊
We'll make sure the Hire Manager sees your kind words.
Thanks for the review and we hope to see you both back on the hill soon.
The BPW Team 🤘
Superbly organised
Superbly organised, great staff and facilities in a stunning location. Would go every weekend if I could. Great range of trails for all abilities.
8 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thanks for the fantastic review 🙌
"Would go every weekend if I could" is about as good a compliment as we could ask for 👊😎
We're delighted you enjoyed the trails, facilities and atmosphere, and it's great to hear the organisation and team helped make your visit so enjoyable.
Hopefully we'll see you back again very soon.
The BPW Team 🤘
It was amazing while it lasted
It was amazing while it lasted. Had about 4 runs and they were amazing until unfortunately the whole park had to close due to wild fires. I hope they manage to get the fires under control and the establishment is ok. I’m sure I just came on an unlucky day as wildfires are spreading across wales. I will be back soon to explore more of what they have to offer 🤙
11 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Matthew, thank you for the review and for your understanding 🙌
We're really pleased to hear you enjoyed the riding you managed to get in before the closure.
Unfortunately, the wildfires and associated safety concerns meant the decision to close was completely outside of our control, but the safety of riders, staff and emergency services always has to come first.
We're grateful for your patience and understanding on what was an unusual day, and we're delighted to hear you're already planning a return visit 👊
We look forward to welcoming you back soon to experience everything the mountain has to offer.
The BPW Team 🤘
Staff member Riley was so kind,friendly…
Staff member Riley was so kind,friendly and informative making the experience great and more enjoyable
11 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Jake, thanks for the review 🙌
We'll make sure Riley receives your kind feedback 👊
It's always great to hear when a team member helps make someone's day that little bit better.
Thanks again and we hope to see you back on the hill soon.
The BPW Team 🤘
BPW is my favourite place to ride
For sure BPW is my favourite place to ride. I/we go at least half a dozen times a year.
The price of the uplift is totally justifiable. The booking process, registration and actual uplift process is easy and the supporting staff are friendly and helpful.
Trails are constantly being maintained, enhanced or new trails added. The email and YouTube video updates on activity, help build excitement for the next visit.
Whether your thing is flowy and jumpy or challenging knar, the options are awesome. There is something for everyone regardless of skill level.
Whole heartedly recommend visiting, love it.
10 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Gary, what an awesome review 🙌
Half a dozen visits a year is a serious endorsement, and we're incredibly grateful for your continued support 👊
It's fantastic to hear you appreciate the investment that goes into the uplift, trail maintenance and ongoing development work. The trail crew will certainly appreciate the recognition for all the work that happens behind the scenes.
We're also pleased to hear you enjoy the updates and videos. Building excitement for the next ride is half the fun 😎
Thanks for the recommendation and we'll see you again soon.
The BPW Team 🤘
Give it a go!
Great set up and really friendly and helpful staff. My first visit and I would recommend it and hope to return!
10 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Chris, thanks for the great review 🙌
We're delighted your first visit was such a positive one and that the team helped make the experience enjoyable 👊
Hopefully it's the first of many trips to BPW.
Thanks for the recommendation and we'll see you back soon.
The BPW Team 🤘
Fantastic days riding in the beautiful…
Fantastic days riding in the beautiful sun shine. All the facilities you need are here whatever the weather.
10 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thanks Lee 🙌
Sunshine, great riding and all the facilities you need sounds like a pretty good day to us ☀️
We're delighted you enjoyed your visit and we hope to welcome you back again soon.
The BPW Team 🤘
Trialled an evening ride but was too…
Trialled an evening ride but was too late to add uplift so had to ride up which I didn’t enjoy (my fault). As such only one run back down due to time. However this was my first BP and only really a “let’s take a glance visit when it’s quieter”. I did enjoy the blue trail we tried. We had a go at the practice mount the bikes for uplift and we were useless 🥵 Looking forward to coming back for a whole days riding. but I am worried about letting my son down as he’s far greater advanced than I am but he’s 15 and so may be stuck with mum on blues! I loved the variety and amount on offer so can’t wait. (I think) 😂 😝
7 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thanks for the brilliant review 🙌
We love the honesty here 😅
Riding up certainly gives you a whole new appreciation for the uplift service! 👊
Don't worry too much about slowing your son down. One of the great things about BPW is that riders of different abilities can all enjoy themselves, and before long you might surprise yourself with how quickly your confidence progresses.
We'll make sure we're ready for you both when you come back for the full-day experience.
Looking forward to welcoming you back soon.
The BPW Team 🤘
Great day out for all abilities
Great day out for 3 of us age 12, 14 and first timer at 50. Easy booking online -decide early as it’s often fully booked. Easy and efficient to check in, get passes and hire equipment (good kit). Friendly, helpful and experienced staff at all points including uplift and food.
Hardly had to wait for uplifts and a great range of trails meant it didn’t feel busy even on a fully booked day.
Fantastic place to improve skills and confidence.
10 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Nicola, thanks for the fantastic review 🙌
It's great to hear riders aged 12, 14 and 50 all enjoyed the day together 👊
We're really pleased the booking process, hire equipment, uplift service and team all helped make the day run smoothly.
Helping riders build confidence and progress is one of the best parts of what we do, so it's lovely to hear that came across during your visit.
Hope to see you all back again soon.
The BPW Team 🤘
Great place and really friendly staff
Great place and really friendly staff. We took the uplift service and it was brilliant
10 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thanks Tobias 🙌
We're delighted you enjoyed the uplift service and found the team friendly and welcoming.
Thanks for taking the time to leave a review and we hope to see you back for more laps soon.
The BPW Team 🤘
Nice guys and girls
Nice guys and girls. Tracks are well maintained and a lot of choice
10 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thank you for the fantastic review 🙌
We're delighted to hear you enjoyed the hire bikes, uplift service and trails 👊
Thanks for the kind words about the team and facilities. We look forward to welcoming you back again soon.
The BPW Team 🤘
The experience was amazing
The experience was amazing . We had hired bikes and all equipment . The staff were super helpful friendly and welcoming . My sons own bike had a puncture and the guys fixed it in ten minutes despite being busy with lots of things . The uplift service was excellent. The trails were fantastic and well maintained . We will definitely come back
7 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Jeroen, thank you for the wonderful review 🙌
We're delighted to hear the whole experience hit the mark, from the hire bikes and equipment through to the workshop team, uplift service and trails.
Getting your son's puncture repaired quickly and keeping everyone riding is exactly what we aim for, so it's great to hear the team helped save the day.
Thanks for the kind words and we'll look forward to welcoming you back to BPW again soon.
The BPW Team 🤘
Exciting trails in excellent condition
Exciting trails in excellent condition! Our first trip to BPW yesterday in a group of 5. It was hands down the best EMTB experience we have had yet. One of us hired an EMTB and was met with great staff who set the suspension up perfectly. The bike was a new Trek Rail 9.8 with Maven brakes and Zeb fork! Couldn't believe it! We hit the Kermit first which was excellent and then progressed through 5 or 6 blue trails. Unbelievable fun. We did the pedal pass and really enjoyed the EMTB steep climb (well most of us did anyways). We cannot wait to come back.
9 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Matt, what a brilliant review 🙌
We're delighted to hear your first BPW visit was such a success and that the whole group had such a great time 👊
It's great to hear the hire team got everything dialled in properly too. A Rail 9.8 with Zebs and Mavens is certainly a nice way to experience the mountain 😎
Starting on Kermit and progressing through the blues is exactly what we'd recommend for a first visit, and we're glad the E-Bike climbs helped add to the experience too.
Thanks for the kind words and we can't wait to welcome you all back.
The BPW Team 🤘
Perfect day
Perfect day, dry dusty trails to keep us focused. Not a cloud in the sky and our group of seven were able to stay together. Due to the excellent uplift, we barely waited at all if we didn't all get the same bus.
Plenty of great food and friendly staff in the cafe. Super areas in and out of the glorious sunshine for relaxing. All in all a super day out. What's not to like? A++
9 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
James, this sounds like just about the perfect BPW day 🙌☀️
Seven riders, dry trails, sunshine, good food and plenty of uplift laps... it's hard to beat that combination 👊😎
We're especially pleased to hear the uplift helped keep the group together throughout the day, even when you weren't all catching the same bus.
Thanks for the fantastic review and hopefully we'll see all seven of you back again soon.
The BPW Team 🤘
Morning of personal coaching with Griff
We had a morning coaching with Griff, one coach to 2 of us. He tailored the coaching so both of us really got maximum benefit from the session. Really knowledgeable and nice chap so it was good fun as well as helping us really develop.
Then we spent the afternoon putting his coaching tips into practice, having a blast on the really nicely maintained trails (despite the dry dusty conditions!). All in all a great day.
7 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thanks for the great review 🙌
We're delighted to hear you both got so much out of your coaching session with Griff 👊
One of Griff's biggest strengths is tailoring the coaching to the riders in front of him, so it's fantastic to hear you both progressed and still had plenty of fun along the way.
Even better, you then had the afternoon to put all those new skills straight into practice 😎
We'll be sure to pass your feedback on to Griff. Thanks again and hopefully we'll see you back for more coaching and laps soon.
The BPW Team 🤘
Amazing
Amazing. Well organised uplift. Trails fantastic. I like that they limit numbers so we were only waiting 5 or 10 mins max for lift in peak holiday time. So many trails that they never felt crowded. Cafe food was excellent. Highly recommend
8 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Simon, thanks for the awesome review 🙌
We're really pleased you enjoyed the uplift, trails and café, and it's great to hear the trail network never felt crowded despite visiting during a busy period 👊
Managing rider numbers and uplift capacity is a huge part of ensuring everyone has the best possible experience, so it's fantastic to hear that was reflected in your day.
Thanks for the recommendation and we'll look forward to welcoming you back again soon.
The BPW Team 🤘
Superb day out
Superb day out, the trails are fantastic, thrrws absolutely loads of them and the uplift service is excellent.
Everything else on site is top notch other than the burgers. Loads of lumps of gristle. At £15 a pop they could be using much better meat than that.
One of our group needed a bit of first aid after an off and again the staff were fantastic.
Must easily be the biggest trail centre in the UK there's something for absolutely everyone. Just watch the trail gradings because some of the reds are pretty tough compared to reds at other centres - gap jumps etc. Feels.more like how they grade the trails in the Alps so dont get too confident and overcook it.
9 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Steve, thanks for the detailed review 🙌
We're delighted you enjoyed the trails, uplift service and facilities 👊
It's also great to hear our First Aid team were able to help when one of your group needed assistance. We'll be sure to pass on your kind words.
Thanks for the feedback regarding the burgers too. We always appreciate constructive comments and we'll make sure this is shared with the café team.
And you're absolutely right about the grading. We work hard to ensure riders understand what lies ahead, which is why we encourage everyone to take notice of the grading system and skill features before dropping into a trail.
Thanks again and we hope to see you back on the hill soon.
The BPW Team 🤘
Amazing facilities
Amazing facilities, great food in the cafe and best of all a huge range of trails suitable for all skill levels.
9 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Tom, thanks for the fantastic review 🙌
We're really pleased you enjoyed the facilities, café and wide variety of trails 👊
Providing progression and enjoyment for riders of all abilities has always been at the heart of BPW, so it's great to hear that came across during your visit.
Thanks for the support and we hope to welcome you back again soon.
The BPW Team 🤘
Absolutely mint 🤘
Absolutely mint 🤘 both of us smashed 10 runs and weather was perfect. Cues ran very fast and all staff very helpful and kind. Shops, food, rest areas were all 10/10
8 de agosto de 2026
Opinión espontánea
Respuesta de BikePark Wales
Cody, now that's what we like to hear 🙌
10 runs, perfect weather and fast-moving queues sounds like a recipe for a cracking day on the hill 👊😎
We're delighted the team, facilities, food and shops all helped make the day a great one.
Thanks for the awesome review and we'll see you back for more laps soon.
The BPW Team 🤘
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.