First time there for us, family of 3. We all thoroughly loved our 2 days there. Excellent service, staff were friendly and super helpful. Great atmosphere in and around the place. Amazing trails, so w... Ver más
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Traumhafte episch lange und top gepflegte Trails in einer wunderschönen Landschaft! Alle Schwierigkeitsgrade sind am Einstieg gut zu erkennen und auch unterwegs auf dem Trails sind Warnschilder. Man f... Ver más
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It's not cheap and it's a long drive from us but this place is bloomin brilliant. Even in a sold out day in August, the trails never felt too busy, and I really love the huge variety of trails to choo... Ver más
Unfortunately bpw now feels like an over busy, commercial, money making machine.. had to queue for an uplift longer than ever before, kids on bikes without full face helmets& knee pads how is that all... Ver más
La empresa ha respondido
Información sobre la empresa
- Centro de deportes de aventura
- Servicio de alquiler de bicicletas
- Tienda de reparación de bicicletas
- Tienda de bicicletas
- Café
- Atracción turística
Escrito por la empresa
The concept is simple, picture a ski resort, remove the snow and replace the pistes with an array of sweeping flowy bike trails meandering to the bottom of the mountain and you are close. Add a bunch of adrenalin and big sprinkle of fun and you are pretty much there. BikePark Wales is an exhilarating way to spend your day in the Welsh mountains.
Información de contacto
Gethin Woodland Centre, CF48 1YZ, Merthyr Tydfil, Reino Unido
- 01685709450
- reception@bikeparkwales.com
- www.bikeparkwales.com
4,7
Excelente
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The team are all friendly and helpful
The team are all friendly and helpful. The tracks are varied and challenging for all. We found that the cafe and shop were very reasonably priced and the whole experience is pitched just right. We will be back!
25 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Alexander, thanks for the awesome review 🙌
It's great to hear you found the whole experience hit the mark, from the trails and team through to the café and shop 👊
We work hard to create an experience that's welcoming, enjoyable and good value for riders of all abilities, so it's brilliant to hear that came across.
Looking forward to seeing you back on the hill soon.
The BPW Team 🤘
Trails great
Trails great. Cafe great.
Appears to be no planning of when the vans go up and down. Either all the trucks waiting to be filled and zero sense of urgency to fill them or none. I appreciate the rate riders will descend is random and difficult to plan for but I’ve been more than 10 times to BPW and this is always the case. The drivers arrive at the collection point. Have a chat. Fill their water bottle. Slow down another driver who’s ready to leave with a chat. Then when they are good and ready starts the thinking about loading up the next lot of bikes. I really don’t understand. It’s just repeat of the thing they did before.
It cannot be to control the flow of bikes on the trails because more often than not you arrive at the top with 4 other vans. Shambles.
Great setup runined by poor organisation.
24 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Hi Rik, thanks for taking the time to leave detailed feedback.
We're pleased you enjoyed the trails and café, but we're sorry to hear the uplift operation left you feeling frustrated.
Believe it or not, the flow of our uplift fleet is very carefully planned and managed throughout the day. While we appreciate that it may not always look that way from the queue, there is a lot going on behind the scenes to balance rider demand, vehicle movements, loading procedures and safety.
You mentioned drivers stopping for a drink or chatting with colleagues. Our drivers spend all day on the hill, often in challenging weather conditions, and especially during the recent heatwave they're absolutely entitled to grab water and look after themselves. The conditions have been tough for everyone working outdoors, and rider and staff welfare has to remain a priority 👍
During particularly warm and dry periods, we also intentionally space vehicle departures. The uplift roads generate a significant amount of dust, and allowing some separation between vehicles helps improve driver visibility and reduces the amount of dust being breathed in by both drivers and riders. It's an important safety measure for everyone on the mountain.
Whilst we appreciate the wait may not always feel ideal from a rider's perspective, it's certainly not a case of poor organisation or a "shambles", it's about operating a busy uplift service safely while looking after both customers and staff.
Thanks again for the feedback and we're glad you still enjoyed the trails and café.
The BPW Team.
Merthyr always delivers in spades
Merthyr always delivers in spades. Tech support, rider village, and staff all add to what is always a great day. Conditions on the hill are perfect right now, maybe an evening session soon. Thanks BPW crew 🤘🏽
24 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Justin, love this 🙌
The hill is riding brilliantly right now, and we're stoked to hear the rider village, workshop support and team all helped make for another great day 👊
As for evening sessions, these are run every other Friday through the Summer, so we'll see you on the next one.
The BPW Team 🤘
Terrible customer service
Little one fell ill and despite having made the 4 hour trip the night before we decided we would have to cancel and go home.
I asked BPW if i could rebook onto a new uplift on another date and they simply refused. Bear in mind this was a Friday booking and it was not full. All it would have cost them is 30 seconds of admin.
Why they feel the need to be so awkward / abrasive with their customers I do not know.
Corporate greed perhaps?
Either way they have now lost a customer and I will inevitably voice my experience moving forwards.
24 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Hi Robert, we're genuinely sorry to hear your little one was unwell and hope they're feeling much better now 👊
We completely understand your disappointment, especially after making the journey and having to make the difficult decision to head home.
Unfortunately, our booking and cancellation policies need to be applied consistently for all riders, regardless of the reason for cancellation. Whilst we appreciate that your uplift wasn't fully booked, the space had been allocated and reserved for your booking, which is why we weren't able to transfer or refund it outside of our stated terms.
This certainly wasn't a case of being awkward or unwilling to help, but rather applying the same policy fairly across all bookings.
We do appreciate you taking the time to share your experience and wish your family all the best.
The BPW Team 🤘
Visited BPW from Newcastle (6 hour…
Visited BPW from Newcastle (6 hour drive) for 2 days with my 2 nephews who are 14 & 10, we had a brilliant time, they absolutely loved it. Stuck to blues on the first day and for the first run on the 2nd day, then started on the reds which were just fantastic, A470 is magic, could quite happily just do that trail over and over.
Unfortunately my younger nephew got a slap off his pedal late in the day which ended our time riding as he couldn’t continue as he cut his leg (5 stitches).
Thanks to Alex and Hendric in the first aid shed who cleaned him up and guided us to the minor injuries hospital.
Cannot wait to get back ( with shin guards) .
20 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Darren, six hours from Newcastle is some commitment! 🙌
We're delighted to hear you and your nephews had such a great trip and got to experience the reds after finding your feet on the blues 👊
Sorry to hear about your younger nephew's encounter with his pedal 😬 but we're really pleased Alex and Hendrik were able to help and point you in the right direction. We'll make sure they receive the shout-out.
Wishing him a speedy recovery, and yes... shin guards might be making the packing list next time 😅
The BPW Team 🤘
Fantastic day
Fantastic day. Very clean and lovely well kept Trails. Definitely will be returning.
Plus loads of parking areas.
23 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thanks Tracey 🙌
It's great to hear you enjoyed the trails and appreciated the work that goes into keeping the park looking its best 👊
We're delighted you had such a fantastic day and look forward to welcoming you back again soon.
The BPW Team 🤘
Mega mega place only negative thing I…
Mega mega place only negative thing I can say is compared to other bike parks they run the uplift to slow for me and have people waiting in the Que when there are three buses waited to be loaded. They need to load the vans quicker and get people gone so more runs can be done . Will be coming again tho
23 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thanks Callum 🙌
We're stoked you enjoyed the park and appreciate the feedback on the uplift operation 👊
While we always aim to get riders up the hill as efficiently as possible, there's also a balance to be struck between speed and safety when loading bikes and riders. The uplift loading area can be a very busy environment, so managing the flow of people and making sure bikes are loaded safely is a key priority for the team 👍
We know everyone wants to maximise their runs, and we're constantly looking at ways to improve the experience while maintaining a safe operation for both riders and staff.
The good news is you'll be back for more, and we'll be ready for you.
The BPW Team 🤘
Had the weirdest experience where i…
Had the weirdest experience where i called up a number to cancel uplift/equipment hire who said they were Bikepark Wales and confirmed cancellation and refund - had this all on whats app. After the day it turned out they weren't Bikepark but the local campsite near Bikepark wales!! Explained to Bikepark wales and they said they would look at case. They refused a refund/voucher saying the bikes i hired had been prepped and ready and unable to be used by anyone else. Problem is i hadn't booked any bikes so they clearly didn't bother looking at the case and just kept the money regardless. I don't mind them not refunding me or giving me a voucher as i clearly made an error. But to not even look at my booking to get the facts before they make a decision is very poor.
23 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Hi Duff, thanks for taking the time to leave feedback.
We're sorry this situation left you feeling frustrated. It was certainly an unusual set of circumstances and we do appreciate how easy it would have been to assume you'd contacted the correct business.
We'd just like to clarify one point: we did review your booking before responding. There was however a misunderstanding in our communication regarding the hire items on the booking. When we view bookings internally, hire equipment is often displayed using serial numbers and equipment codes. On this occasion, we mistakenly referred to your protection hire as bike hire when explaining our decision.
That said, please be assured that the booking itself was reviewed.
The decision wasn't made without looking into the details of the reservation.
We appreciate your honesty in acknowledging that the original mix-up wasn't caused by BPW, and we're sorry the communication around our response wasn't clearer.
The BPW Team 🤘
Myself and my husband had a fabulous…
Myself and my husband had a fabulous time at BPW it is very well organised, plenty of different trails for all capabilities, the staff were very friendly, we both had very tasty and healthy salad bowls for lunch. I'm not the most confident rider but 3 runs down Kermit and I improved so much, I was able to tackle a few blues I am definitely coming back.
20 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Andrea, this is awesome to hear 🙌
Kermit has a habit of helping riders build confidence, so it's fantastic to hear that after a few runs you were already progressing onto some of the blue trails 👊😎
Glad you both enjoyed the trails, the atmosphere and those salad bowls too!
We'll look forward to welcoming you back for the next step in your riding journey.
The BPW Team 🤘
Great day out
Excellent facility. First time here, had to supervise my son so I was a bit concerned - my mountain biking is rusty to say the least - but the trails were well organised and the flow blues were easy for anyone with some mtn bike balance, clearly got a lot harder though for tech challenges.
I had been dropped off for the day and there was no-where to leave a bag (didn't need supervising so an open locker would have been useful). Other than that it was all fantastic.
21 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Hi Sally 🙌
It's great to hear your first visit was such a positive one, even with the responsibility of keeping an eye on your son while getting back on the bike yourself 👊
We're really pleased you enjoyed the flow trails and found the progression through the grades easy to follow.
Thanks also for the feedback regarding bag storage. We'll pass that on to the team 👍
Hopefully we'll see you back on the hill again soon.
The BPW Team 🤘
The trails
The trails, the grading, the info was very well communicated allowing us to make decisions on the most appropriate trail. The visitor centre looks very professional. It was my first visit and can’t wait to come back.
19 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thanks Jon 🙌
We're delighted to hear your first visit was a success 👊
A lot of work goes into trail grading, mapping and rider information, so it's great to hear it helped you choose trails that suited your ability and goals for the day.
Looking forward to welcoming you back soon.
The BPW Team 🤘
The uplift is super quick and…
The uplift is super quick and borderline luxurious compared with other bike parks. The trails are plentiful and excellent. Food is great. Coffee is great. Besides speeding up their development of additional trails to better link the park together, there's nothing to fault and a lot to enjoy.
20 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Lewis, "borderline luxurious" isn't a phrase we hear every day about an uplift service 😅🙌
Great to hear you enjoyed the trails, food, coffee and the overall experience 👊
We're always working on improving trail connectivity and expanding the network, so you're speaking our language there 😎
See you back up here soon.
The BPW Team 🤘
A totally sick day at BPW
Parking was easy. Check in for the uplift was really quick. I mean seconds. Uplifts were really regular and always waiting for you at the bottom. Drivers were really friendly. The food in the cafe was great and great value. Toilets were clean and tidy and the trails were in fantastic condition with 51 of them open. A really great day and worth every penny.
21 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Russell, love this 🙌
Quick check-in, regular uplifts, friendly drivers, great food and 51 open trails... sounds like a BPW day done properly 👊😎
Thanks for the awesome review and we hope to see you back for more laps soon.
The BPW Team 🤘
Great place
Great place, lots of great trails to try, even if your not riding, there is lots of outdoor covered space to chill out or work from whilst others ride.
They even have Glutton free food options which was a result for my celiac son.
21 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thanks Steve 🙌
It's great to hear BPW worked well for both riders and non-riders alike 👊
We're especially pleased your son was able to find suitable gluten-free options in the café too 👍
Thanks for the review and hopefully we'll see you all back again soon.
The BPW Team 🤘
Outstanding trails
Outstanding trails, well organised and great staff. Perfect and we will be back
21 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Neil, thanks for the awesome review 🙌
Outstanding trails, a great team and a well-organised day out is exactly what we're aiming for 👊
We're stoked you enjoyed it and we'll be ready to welcome you back for more laps soon.
The BPW Team 🤘
Just some fabulous mountainbiking!
Ive been before, I dont drive so i come by train.. thats the horrible bit.. that and riding up the hill from the station!.. As for the Bike Park, its absolutely fantastic. Im an ex 1990's XC racer and i absolutely love the trails at BPW. I stick to the Blue trails. The visitors centre has all you need from a bcon butty to a BPW tshirt. The staff are very friendly too. Hats off also to the Uplift drivers.. I'll be back soon
21 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Al, fair play making the trip by train and then tackling the climb from the station 😅👊
It's brilliant to hear BPW makes the journey worthwhile though. The blue trails have a habit of putting big smiles on faces regardless of racing pedigree 😎
Thanks for the kind words about the visitor centre, uplift crew and team.
We'll see you back up here soon!
The BPW Team 🤘
We keep coming back...
We have been visiting BPW for almost 10 years now and it never disappoints. We are 3 riders between the ages of 45 and 54 now, and whilst we aren't the most accomplished riders (Reds and Blues only really), BPW continues to entice. This week has seen our 4th visit this year and we have several more planned before Christmas. The constant improvements to the facilities, additional trails and the overall trail maintenance means its a joy to return each time. The staff are brilliant and the whole experience caters for all riders, no matter what your capabilities are. Its a great place practice skills, test yourself, and have fun doing it. I simply cannot recommend BPW enough! Long may it continue to set the standard for UK Bile Parks.
20 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Andy, reviews like this mean a lot 🙌
Nearly 10 years of visits, four trips already this year and more planned before Christmas... that's incredible support 👊
It's fantastic to hear the mix of trails, progression opportunities and ongoing improvements keep bringing you back. We really appreciate the kind words about the team too.
Thanks for helping make BPW what it is, and we'll do our best to keep setting the standard.
The BPW Team 🤘
Great overall bike park experience !
Great overall bike park experience !
Plenty of parking
Efficient booking and check in
Great uplifts that run regularly
Very exciting and challenging downhill trails that are well maintained and clearly marked
Good cafe and shop with clean loos
Can’t really suggest any improvements areas tbh
Will definitely be back to do more of the trails
21 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Thanks Jonathan 🙌
It's great to hear everything from booking and uplift to the trails and facilities hit the mark 👊
We especially like hearing there are still plenty of trails left for you to come back and explore 😎
See you again soon!
The BPW Team 🤘
First time and wasn't disappointed
First time and wasn't disappointed. Quick sign in, great coffee fully stocked shop and fast uplift to top of the trails.
What a great place with some fast, techy, blend, steap and flow trails combined with some sweet gaps and jumps to really test your skills.
Will definitely be back soon 🤟
13 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Nick, sounds like a proper first visit 👊😎
Fast, techy, steep, flowy and packed with features is exactly what we're aiming for across the trail network 🙌
Glad the coffee, uplift and shop all helped get the day started right too.
We'll look forward to welcoming you back soon.
The BPW Team 🤘
Another fantastic day at BPW!
Had another fantastic day at BPW. Today was the first time I took my 5 year old son. One run of Badgers and 2 runs of Kermit to cut his teeth. Uplift is an absolute win for little legs, friendly staff, well maintained trails and a great vibe. Thanks for having us!
20 de julio de 2026
Opinión espontánea
Respuesta de BikePark Wales
Aldo, this is brilliant 🙌
Introducing your 5-year-old to BPW and watching him tackle Badgers and Kermit is what it's all about 👊
The uplift definitely helps keep those little legs fresh for the fun bits 😅
Sounds like the start of a lifelong riding obsession. We hope to see you both back on the hill again soon.
The BPW Team 🤘
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