JTS heavy duty chain breaker purchased…
JTS heavy duty chain breaker purchased as advertised on their site. The one that arrived looked nothing like the one advertised, the drive pin was stainless not black and the body only had one central hole with no side indents to locate the rear pins,no AorB settings also.
I was reassured all was ok, albeit it was shared that it was a new supplier,also agreed that they needed to change their advertising as it was misleading.advertising.I politely asked for
info on use, a what's app link was
promised imminently. No response all
day from 11am, following day all day, no response, I rang at about 3pm and was promised return contact after Gary had finished his call, 4.40 pm, I ring again,helpful lady stated id be re
contacted by Gary, the chap I spoke to
yesterday and who was to ring me back.Return call after approx. 20 mims.
Gary did listen and did send a how to what's app video, the link wouldn't open so manually typed it in,video was 14 years old,and yes you've guessed it,showed the advertised chain splitter,not the one I had.
Re rang Gary,initially helpful but stated that the tool was fit for purpose,I disagreed and asked again for instructions,he has none,only the video of 14 years ago,I stated that I would return the item,no problem he states , he will not pay return postage as goods not damaged or defective,which I agreed with,however I stated,goods not as advertised, this is where his attitude changed,he became dismissive,patronising and rude,I asked why I didn't have return contact yesterday,he stated that I had,his inference being today. I asked to speak with a mechanic to understand the tool,I am not shy on a spanner and do all my own work on my 1190 r, I'm not however willing to lose an OEM chain because of this tool. Gary stated,I am the mechanic,really.
I then asked to speak with a manager,I am the manager says he.
Long story short this tool will be returned,recorded and signed for at my expense,trading standards spoken to this pm,pictures of original advert shared,pictures of unit sent also shared,they have agreed I have a case and will support me.
Gary,you have an opportunity to put this right for me by way of postage,if you fail to do this my next step will be small claims court with TS support,which I will initiate
I look forward to a constructive response.
My honest advice folks is steer well clear of this company,I'm a genuine person who paid almost £50 for a tool that was supplied not as advertised which they admitted and identified,the manager and mechanic could not provide instructions for the supplied tool other than the 14 year old homemade video which shows the original tool.
My honest feeling is that this item is a cheap Chinese import,I've found the exact same one for sale for £15 elsewhere,delivered
T
27 de junio de 2025
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