Excellent company selling Excllent products. I will always purchase my vitamins from Bio Care. Customer care is second to none With help and advice only a phone call away. NO AI.
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Bio-care are an extremely efficient company. They provide really beneficial supplements and they are very prompt with our orders with no cut off time apart from closing at the end of the day.
La empresa ha respondido
Love the products form this company which are cleaner than most supplements that use synthetic ingredients. The speedy delivery is a bonus too. Also, the fact that you have experts you can speak to in... Ver más
La empresa ha respondido
I take bio-acidophilus forte plus on a regular basis as I have had stomach issues in the past, I am happy with the product and I have not had stomach issues for a while which is a good thing:) I call... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre BioCare
Escrito por la empresa
At BioCare, we care. And have done for over 35 years. We care about helping people around the world be the healthiest version of themselves. We do this by creating advanced, effective food supplements without the use of unnecessary additives, made in the UK. And we pride ourselves on giving free expert advice, support and education.
While we've been here for over 35 years, we haven't stopped challenging and pushing forwards, always seeking a greater understanding: of health so we can continue to be the trusted experts, of science and research so we can formulate the right solutions and of our customers' needs.
BioCare has always been focused on playing a key role in shaping a healthier society - locally, nationally and around the globe. Not only researching and developing the most effective solutions but also offering the highest levels of advice, support and education.
- The brand you can talk to – Free advice from our Clinical Nutritionists Team 5 days a week.
- Clinically effective solutions - developed over 35 years
- Free Delivery - on every order over £40
- Next Day Delivery – for orders placed before 5pm
Información de contacto
1 Hedera Road, B98 9EY, Birmingham, Reino Unido
- 0121 433 3727
- customerservice@biocare.co.uk or clinicalnutrition@biocare.co.uk
- www.biocare.co.uk
4,9
Excelente
7 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
En Trustpilot apostamos por el contenido creado por personas. Sin embargo, esta empresa puede utilizar nuestra herramienta de respuesta asistida por IA para redactar sus respuestas.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good News from My Optician!
Well, I had my eye exam today. My optician told me my vision is better than it was last year and I don't need a new prescription. I told him I've been taking Biocare every day. "Keep it up,'' was his reply. And so I will! Really delighted with the news and the product. One more thing- I'm impressed by how quickly my order arrives each month and glad that it's sustainably packaged.
16 de julio de 2026
Respuesta de BioCare
Dear Lindsay,
Thank you so much for taking the time to share your wonderful feedback!
We're delighted to hear about the positive news from your optician and that you're so pleased with your experience.
It's great to know you're happy with both our monthly delivery service and our sustainable packaging.
We really appreciate your support and are grateful you've chosen BioCare as part of your daily routine.
Kind regards
BioCare Customer Care Team
The person l spoke to about my problems…
The person l spoke to about my problems was very informative about what I was experiencing also very kind and supportive
8 de julio de 2026
Respuesta de BioCare
Dear Judith,
Thank you for taking the time to share your feedback.
We’re delighted to hear that the person you spoke with was informative, kind and supportive, and that they were able to help you better understand what you were experiencing. Providing helpful and compassionate support is very important to us.
Thank you again for your kind review.
Kind regards,
BioCare Customer Care Team
Respuesta de BioCare
Dear Jolie,
Thank you for your fantastic review!
We’re delighted to hear that you received great customer service. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience.
Kind regards,
BioCare Customer Care Team
Can be trusted
The customer care is great…calls promptly answered, polite and friendly. I was passed on to a nutritionist as I needed information and advice about which particular product would be best for MY needs, and budget. This was super-helpful.
Also, I trust Biocare products. They are ‘clean’, and use good quality, well researched ingredients in therapeutically useful amounts.
15 de julio de 2026
Respuesta de BioCare
Dear Barnadette,
Thank you for taking the time to share such a thoughtful review.
We’re delighted to hear that you had a positive experience with our Customer Care Team and that our Clinical Nutrition Team was able to provide helpful, personalised advice to support your individual needs and budget.
It’s also wonderful to know that you trust the quality and formulation of our products. We’re committed to using high-quality, well-researched ingredients in meaningful amounts, and we truly appreciate your confidence in BioCare.
Thank you again for your kind feedback and for choosing BioCare.
Kind regards,
BioCare Customer Care team
Great customer service
13 de julio de 2026
Respuesta de BioCare
Dear Stephanie,
Thank you for taking the time to leave us a review.
We're delighted to hear that you had a positive experience with our customer service. Providing helpful and friendly support is very important to us, so it's wonderful to know our team met your expectations.
Thank you for your custom, we really appreciate it.
Kind regards,
Customer Care Team
I was very impressed with the speed at…
I was very impressed with the speed at which you dispatched my order. I already knew the product I was ordering was perfect for my needs. Altogether exemplary service.
13 de julio de 2026
Respuesta de BioCare
Dear Jane,
Thank you so much for your wonderful review. We're delighted to hear that you were impressed with our speedy dispatch and that the product was exactly what you were looking for.
Your kind words about our service mean a great deal to us, and we're thrilled that your experience was such a positive one.
Thank you for choosing us, and we look forward to serving you again in the future!
Kind regards
BioCare Customer Care Team
I was disappointed with my experience…
I was disappointed with my experience ordering from BioCare.
I paid the full order amount upfront, but when my parcel arrived in India, I was unexpectedly asked to pay additional import charges before delivery. When I contacted BioCare, they initially refused my request and stated that customs duties were entirely my responsibility.
However, after I pointed out that my invoice showed the shipment as DDP (Delivered Duty Paid), BioCare later acknowledged that there had been an administration error with the incorrect Incoterms. Only then did they agree to refund the extra duty I had paid.
The entire process required numerous emails, careful review of the invoice, and a significant amount of my time. Had I not noticed the Incoterms error myself, I believe I would have been left to bear the additional charges.
Although BioCare eventually refunded the duty amount and offered a small goodwill payment of £1.40 towards currency conversion charges, the issue took far longer to resolve than it should have. I believe the matter should have been investigated properly from the beginning instead of being rejected initially.
I hope BioCare improves its customer support and shipping documentation so that other international customers do not have to go through the same experience.
Overall, the product may be good, but the post-sales support in handling this issue was disappointing.
13 de julio de 2026
Respuesta de BioCare
Dear Gaurav,
Thank you for taking the time to share your feedback.
We’re sorry to hear that your experience was not as straightforward as you had hoped. We understand how frustrating it must have been to receive unexpected import charges upon delivery.
As advised on our website, any import duties, taxes, or customs charges incurred when ordering internationally are the responsibility of the customer, as these charges are determined by the destination country’s customs authorities.
In this instance, the issue was caused by an administrative error with the Incoterms displayed on the invoice, which caused some confusion. As a goodwill gesture, we agreed to refund the import charges incurred, along with a contribution towards the currency conversion costs.
We appreciate your feedback regarding the handling of this matter and have reviewed our processes to help prevent similar issues occurring in the future.
Thank you for your patience and for giving us the opportunity to address your concerns.
Kind regards,
BioCare Customer Care Team
Exactly what they say they will do.
Products arrived chilled and within stated timeline. Excellent products, I can really feel the difference after taking these supplements.
11 de julio de 2026
Respuesta de BioCare
Dear Angela,
Thank you for your fantastic review.
We're delighted to hear that your order arrived chilled and within the expected delivery timeframe. It's also wonderful to know that you're noticing such a positive difference after taking our supplements. Hearing that our products are making a real impact means a great deal to us.
Thank you for choosing BioCare. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
BioCare Customer Care Team
Great as usual the best and know…
Great as usual the best and know everything of highest quality
6 de julio de 2026
Respuesta de BioCare
Dear Jan,
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that you've had another great experience with us. It's fantastic to know you value the quality of our products and the knowledge of our team. Your kind words and continued support mean a great deal to us.
We look forward to helping you again in the future.
Kind regards,
BioCare Customer Care Team
Great service from a great company
Good, friendly and professional service as usual by people who know their subject.
9 de julio de 2026
Respuesta de BioCare
Dear Tony,
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you continue to receive friendly, professional service from our team. Providing knowledgeable advice and excellent customer service is something we take great pride in, so your kind comments mean a lot to us.
We truly appreciate your continued support and look forward to helping you again in the future.
Kind regards,
BioCare Customer Care Team
Respuesta de BioCare
Dear Deborah,
Thank you for your lovely review!
We're delighted to hear you're happy with the quality of our products and that you've chosen to place a second large order with us. It's great to know your delivery arrived quickly too.
We truly appreciate your continued support and look forward to serving you again soon!
Kind regards
BioCare Customer Care Team
Great products, great customer service.
I've bought Biocare products for many years. Their supplements have always suited me. They always arrive promptly and are well packaged and the communication after purchasing is excellent. Many thanks for your great products and customer service.
3 de julio de 2026
Respuesta de BioCare
Dear Tracey,
Thank you so much for your wonderful review and for being a loyal BioCare customer over the years.
We're delighted to hear that our supplements have consistently suited your needs and that you've been pleased with our prompt delivery, careful packaging, and communication.
Your continued support means a great deal to us, and we look forward to providing you with the same high level of service for many years to come. Thank you again!
Kind regards
BioCare Customer Care Team
Very helpful person who took my order.
Very helpful person who took my order.
it was delivered next day - great
9 de julio de 2026
Respuesta de BioCare
Dear Linda,
Thank you for your wonderful review!
We're so pleased to hear that our team member was helpful when taking your order and that your delivery arrived the very next day. We really appreciate your kind words and look forward to serving you again soon!
Kind regards
BioCare Customer Care Team
Good product - great service
I found their product to be helpful and the customer care service was excellent. They were not only willing to answer any questions about the product but also offered helpful advice.
7 de julio de 2026
Respuesta de BioCare
Dear Customer,
Thank you for your review.
Support is important. It's why we care about giving free expert nutritional advice to everyone. Our trusted Nutrition Team, made up of UK-based Nutritional Therapists have clinical experience, and an extensive knowledge of supplements and their application.
We pride ourselves on delivering best-in-class products and services so we are so pleased to read that you received this service when placing your order.
Kind regards
BioCare Customer Care Team
Good place for vitamins
Subscription that is well priced and arrives on time. No complaints.
3 de julio de 2026
Respuesta de BioCare
Dear Victoria,
Thank you for taking the time to leave us a review!
We're so pleased you're happy with your purchase and on-time deliveries. We really appreciate your support and look forward to continuing to provide you with a great service.
Kind regards
BioCare Customer Care Team
Very reliable company
Parcel was stolen and the company acted promptly and sent me a replacement.
20 de julio de 2026
Respuesta de BioCare
Dear Zahraa,
We're very sorry to hear that your parcel did not arrive as expected.
As soon as we were made aware of the issue, we arranged for a replacement to be dispatched via Royal Mail Tracked 24 and contacted you separately with the tracking details.
Please accept our sincere apologies for the inconvenience this has caused. We appreciate your patience and understanding, and we hope your replacement reaches you very soon.
Kind regards
BioCare Customer Care Team
I followed the directions on how to…
I followed the directions on how to take the drops, in fact took only the minimum requirement and suffered from terrible bloating and tummy discomfort. I have only used the drops once and will nit be using them again. So extremely disappointed.
6 de julio de 2026
Respuesta de BioCare
Dear Bella,
Thank you for your review.
I’m sorry to hear about the symptoms you’ve experienced since taking the Nutrisorb D3 & K2.
This is not a common side effect for this product, so we would like to get a good idea of why you in particular may have had this experience.
Could we kindly ask that you contact our nutrition team either via email at clinicalnutrition@biocare.co.uk, or by phone on +44 (0) 121 433 8702.
We look forward to hearing from you.
Kind regards
BioCare Customer Care Team
Great product & fast delivery
5 de julio de 2026
Respuesta de BioCare
Dear NT,
Thank you for your review.
We're so pleased to hear that you're happy with the product and our fast delivery service.
We really appreciate your support and look forward to serving you again soon.
Kind regards
BioCare Customer Care Team
Respuesta de BioCare
Dear Sobia,
Thank you for your review!
We're delighted to hear that you're fully satisfied with your experience. Your support means a lot to us, and and thank you for your custom, we really appreciate it.
Kind regards
BioCare Customer Care Team
Biocare carries out an impeccable…
Biocare carries out an impeccable service -- what they send from their base in Birmingham always reache us the next day in Bristol. There have even times when I ordered quite late in the afternoon and it was a sort of health emergency, and they got things into the post for arrival the next day. They are a brilliant company and I am so grateful for what they provide and the friendliness always at the end of a telephone line.
3 de julio de 2026
Respuesta de BioCare
Dear Rosalind,
Thank you so much for your wonderful review and for taking the time to share your experience.
We're truly delighted to hear that our delivery service has been so reliable for you, especially when you've needed your order urgently. It's also great to know that our customer service team has been able to provide the friendly support you deserve.
Your kind words mean a great deal to all of us, and we're grateful for your continued trust and support. We look forward to serving you again in the future.
Kind regards
BioCare Customer Care Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.