Kiona was a friendly assistant, who showed knowledge of products I was interested in. She also advised me of a good place to get replacement trainers of the type I wear (trainers not available in her... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Hannah served us today - we were shopping for walking boots for my daughter for her D of E Award which would also be suitable for using in the snow. She was extremely helpful and knowledgeable and fri... Ver más
La empresa ha respondido
I went in looking for walking boots for a charity trek I am doing for Jersey Autism. Dillon was very patient snd gave me good advice with regards to what I needed and found me the perfect ones, I wore... Ver más
La empresa ha respondido
I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de ropa y equipos para actividades al aire libre
- Tienda de ropa deportiva
- Tienda de bolsos y equipaje
- Tienda de artículos de campamento
- Tienda de artículos para correr
- Zapatería
Sobre Blacks - Jersey
Escrito por la empresa
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Información de contacto
29-31 King Street, JE2 4WF, St Helier, Jersey, Reino Unido
- 01539 760449
4,8
Excelente
425 opiniones
Invita a los clientes a opinar
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I was looking for a beanie to run with…
I was looking for a beanie to run with and Sussy was extremely helpful. She showed me how to use the neck warmer on my head and it has worked great!! A delightful experience!
14 de marzo de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Blacks Customer Care Team
Anna is very helpfull in the store
Anna is very helpfull in the store. ☺️
1 de marzo de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
The customer service of Hanna.
The customer service of Hanna.
Went to buy socks,and Hanna went through all the choices and promotions available.
So i ended up buying more,but all great products!
So happy with Hanna's warm and friendly customer service and knowledge!
Will be back for more!
13 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Great customer service
Great customer service. Greeted as soon as coming into the store. Staff very attentive. Fantastic deals on in store. Well done!
17 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Blacks Customer Care Team
Respuesta de Blacks - Jersey
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Blacks Customer Care Team
Great service
Had wonderful service when shopping for some boots for my son today. My son wasn't with me to try them on but Anna was amazingly helpful! She brought out all the boots that they had in his size (which was quite a few) for me to look at. He was very happy when he tried them on at home!
21 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Hannah has great customer service…
Hannah has great customer service skills, highly recommend thank you
21 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Blacks Customer Care Team
Very helpful lady
I was looking for a pair of walking shoes and the sales assistant (Sussy) was really helpful. She found the right ones for me - they were in the sale and she gave me an extra discount as well. Also suggested another product which I was interested in buying. Extremely good customer service.
20 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Blacks Customer Care Team
Exchange walking boots
The manager of the Jersey branch, Angie,facilitated an exchange for me of some walking boots. Nothing was too much trouble for her. Really good customer service.
17 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Positive experience
Went in with a very long list from the tour operator so was initially a bit overwhelmed, but with some good advice from Anna & Hannah I was able to start making sense of it all!
19 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Hannah served me today
Hannah served me today, she was lovely, very friendly & helpful.
16 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Blacks Customer Care Team
I usually hate shopping
Anna in the Jersey shop was incredibly helpful and patient - I think she brought me about 20 pairs of shoes to try! I’m the kind of bloke who hates shopping so sticks with what I know and buys the same every time but needed some shoes urgently so didn’t have chance to order from usual place. Anna made the shopping experience fairly painless so I will likely pop into Blacks again when I need shoes! Unfortunately they don’t have many shoes in half sizes, hence I had to try so many - this is the only reason this is a 4x review rather than a 5x.
17 de febrero de 2024
Opinión espontánea
I’m happy
Offered assistance quickly. Very happy with the advice. Purchased what I needed and left within 10 mins. Perfect.
The person was called Hannah.
17 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
Hydro pack
I was looking for a hydro pack and was immediately attended to by Hannah who was very friendly and extremely knowledgeable about the product I was interested in, the help she provided me with secured my purchase. Hannah is a credit to the Blacks Jersey outlet 👏👏👏
12 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Lovely friendly service at Blacks (Jersey)
Popped into Blacks (Jersey) looking for a particular kind of socks, and was served by Hannah who was lovely and took the time to talk to me and was very knowledgeable.
16 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Hannah gave me great insights to find…
Hannah gave me great insights to find the best shoe for me and my needs. Really friendly and super helpful!
16 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Excellent service from Hannah in the…
Excellent service from Hannah in the Jersey team! Thanks Hannah x
16 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Blacks Customer Care Team
Great service from Sussy
Went in to Blacks, Jersey wanting to replace my walking boots. Sussy provided great advice on what boots would meet my needs.
13 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Good Morning Darren,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service in store.
We hope that you continue to shop with us.
Kind regards,
Georgia,
Blacks Online Reviews Team.
Shopping for hiking shoes.
Shopping for hiking shoes.
Staff member Hannah was helpful, friendly and knowledgeable about products.
15 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Purchased some outdoor shoes from…
Purchased some outdoor shoes from Blacks Jersey today - excellent service provided by Hannah to ensure the right shoes and correct fit.
15 de febrero de 2024
Opinión espontánea
Respuesta de Blacks - Jersey
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
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