Blacks - Salisbury Opiniones 

479
•
TrustScore: 4.5 sobre 5

4,7

17 New Canal, SP1 2AA Salisbury, GB

•

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great service. I needed a new pair of walking boots in a rush- I gave James 3 or 4 key criteria and he quickly gave me several options and helped me select the right choice. He also gave a range of af... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I had fantastic customer service today. We are looking into DofE resources for our students for this year’s bronze and silver award expeditions. The staff were knowledgeable and able to provide grea... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Needed replacement boots but it’s often difficult to find shoes that fit. Blacks in Salisbury always has excellent customer service and yet again came up trumps. Really sad to hear the store is set t... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Salisbury Branch. The attitude of one member of staff was absolutely appalling, I have never had a member of staff of any store be so rude in their approach to a customer (me). I wasn't going to com... Ver más

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. también en la categoría
  3. Tienda de artículos de campamento
  4. Tienda de artículos para correr
  5. Tienda de bolsos y equipaje
  6. Tienda de ropa deportiva
  7. Zapatería

Sobre Blacks - Salisbury

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

479 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,7

Todas las opiniones

(479)

3960 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Sales assistant named Katie was ace

Sales assistant named Katie was ace. Really helpful, friendly and chatty.

8 de julio de 2025
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

James is so knowledgeable!

James is so knowledgeable! It's always an education talking with him about the products I'm interested in buying. Shopping at Blacks is always a good experience.

16 de abril de 2025
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

First time for me to buy a backpack and…

First time for me to buy a backpack and I wasn't sure which size would be best for my requirements.Luckily for me Katie was there to help me choose the right one! I happily give her 5 stars for her attentiveness,friendliness and patience...thank you Katie!

10 de abril de 2025
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

I was dealt with in a very pleasant…

I was dealt with in a very pleasant manner by Kate who ensured that I was satisfied with my purchase. A bag was provided for my purchase making it easy to return to my car. Thank you.

27 de marzo de 2025
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

We visited Blacks in Salisbury…

We visited Blacks in Salisbury yesterday for the first time & were served by Katie, who was very friendly & helpful.

13 de marzo de 2025
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 1 estrellas sobre 5

Asked for advice on walking boots and…

Asked for advice on walking boots and the assistant had no information. The ones I picked up were not available in my size. She did not make any suggestions about alternatives or ordering. I left and ordered online from another retailer. This is what is killing shops. No service or trying on.

6 de marzo de 2025
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at blacks.co.uk/customer-care/contact-us

Thanks again for your time,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Called in to the Salisbury shop this…

Called in to the Salisbury shop this afternoon, was served by James who was very helpful and knowledgeable. He was also keen to get the younger members of staff involved in how to do things.

15 de febrero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Customer Service

Found a pair of climbing shoes in-store today for a great price. Aside from this, I was especially impressed with the impeccable customer service of Tiegan, TJ and James who all went above and beyond to make my experience quick and easy. Will definitely be returning to this store again for all my outdoor needs.

31 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Good in store and web service.

Good in store and web service at competitive prices. Very helpful staff at Salisbury branch. Recently purchased scarpa boots at Salisbury and Berghaus jacket on line.

23 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Blacks salisbury . Excellent service

Went into blacks Salisbury today and was approached by JAMES T . He was very helpful the moment we walked in the door . Despite my late arrival there was still an amazing service and not the normal trying to push me out the door this guy deserves a payrise !! .
Will definitely return to this store many thanks to JAMES T .

18 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Blacks Salisbury

James was very helpful today in Blacks, he offered advice with walking boots for my daughter for her DofE.

18 de enero de 2025
Opinión espontánea

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