Blacks - Salisbury Opiniones 

464
TrustScore: 4.5 sobre 5

4,7

17 New Canal, SP1 2AA Salisbury, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Kate helped me find my new hiking boots in the Salisbury store. She was really attentive, asked me about what kind of trip I was going on & did it all with a smile. The boots are in Denmark now Kate,... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I asked a young member of staff if bungee cables/ ties were sold and was told a flat ‘no’, arms folded, blank stare. No advice or alternative suggestions offered. I felt like I’d asked a really unreas... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Very welcoming and helpful staff. Especially staff member Kate. But also her colleague whom I didn't get her name. Both an asset to this store/company.

La empresa ha respondido

Valorada con 5 estrellas sobre 5

A well stocked store with a good range. Staff were proactive and friendly and worked well as a team. Kate was particularly patient with getting almost every size of shoe down for me!

La empresa ha respondido


Información sobre la empresa

  1. Tienda de ropa y equipos para actividades al aire libre
  2. Tienda de ropa deportiva
  3. Tienda de bolsos y equipaje
  4. Tienda de artículos de campamento
  5. Tienda de artículos para correr
  6. Zapatería

Sobre Blacks - Salisbury

Escrito por la empresa

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

464 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

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4,7

Todas las opiniones

(464)

3310 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Sarah was amazing

Sarah was amazing, nothing was too much trouble, even though we had her running up and down to the stock room on multiple occasions. We came away with what we needed, and are very happy.

17 de enero de 2024
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Went looking for a new pair of walking…

Went looking for a new pair of walking shoes. Abi was knowledgeable and really helpful in fetching shoes for me to try on.
Found exactly what I needed.

12 de enero de 2024
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

James was so helpful and patient while…

James was so helpful and patient while I tried on lots of walking boots until I found the comfortable Brasher boots. He gave excellent advice on fit and how to care for them. Sarah was very pleasant to talk to whilst James was getting more boots.

11 de enero de 2024
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Very helpful staff

Very helpful staff, particularly Abi. Tried on several pairs of boots with different sizes and had really helpful feedback and advice. Would recommend Blacks and a big thank you to Abi as well.

30 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Maisie dealt with us in an efficient…

Maisie dealt with us in an efficient friendly manner and we managed to get a larger size from their stock thanks to her help. Very happy with service

27 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Helen was great

Helen was great. Fast service. Will use again next time.

23 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

James was exceptionally helpful

James was exceptionally helpful and kind in the Salisbury store today. Cheerful and really went out of his way to help me and the customer before me. 5 star service. Thank you James

14 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Buying a backpack for a grandson

Buying a backpack for a grandson. A very good selection.reasonably priced, and a friendly and helpful assistant, Katie.

8 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Patient staff

Patient staff, helpful when making returns in what is a tiresome process for partner shops.

3 de diciembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service

Customer service was excellent at Salisbury branch. I returned a jacket, bought online, to the shop as it was too small. This was completed swiftly and efficiently by friendly staff. My wife needed a fleece to fit a new Berghaus outer jacket. The staff were knowledgeable and proactive, finding a suitable fleece at a good price. Very satisfied.

28 de noviembre de 2023
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service from Katie

Excellent customer service from Katie. Wanted a waterproof coat and she was very helpful and friendly. Thanks very much!

28 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent customer service from James…

Excellent customer service from James at Blacks in Salisbury advising on a pair of new walking shoes. He had a great understanding of all technical issues around lots of subjects, not just shoes. Got a fantastic pair of Merrells at a good discounted price.

22 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service

I had had a rip in a coat which I bought from here about a year ago. Didn't keep the receipt. When I went in for a replacement, not only did they offer a discount as the first coats' seems were badly sewn, but also suggested an emailed receipt do I couldn't lose it this time.
Great service.

26 de octubre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Purchasing waterproof jacket

Purchasing waterproof jacket, James was very helpful with information on jackets and happy to say that a cheaper one suited my needs. James then looked on line and found there was a further online discount which was applied to the already reduced sale price. Ran in the jacket in pouring rain today and very happy with my purchase

15 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

My husband needed new walking boots and…

My husband needed new walking boots and finds shopping for footwear a nightmare. So going into the Salisbury branch we were well looked after by Thomas with great patience and being so helpful my husband found the right pair for him and very happy with his new boots.

11 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Very helpful Assistant - Sarah

11 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

The staff were very friendly

The staff were very friendly, helpful and informative. We were pleased to find there was a sale on the chairs we wanted so bought a coat and 2 fleeces while the price was right. A great shopping experience

8 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Thomas served me in Salisbury

Thomas served me in Salisbury. He was excellent and I was looked after and well advised. KC

11 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great shopping experience.

The store had a good selection of hiking boots at competitive prices. Staff were very helpful in providing the information I sought. I was given sufficient time to consider my purchase without feeling pressured.

8 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Blacks Customer Care Team

Valorada con 5 estrellas sobre 5

Great service.…

Swapped a pair of Goretex over-trousers that I had bought from a different Blacks store. Quick, easy, no fuss, no quibble.

8 de noviembre de 2023
Opinión espontánea
Logotipo de Blacks - Salisbury

Respuesta de Blacks - Salisbury

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Blacks Customer Care Team

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