Blue Diamond Garden Centres Opiniones 

6541
TrustScore: 4.5 sobre 5

4,5

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I purchased a 3m square metal pergola together with the matching furniture from Blue Diamond in Rake, Hampshire recently. The lady, Sarah, who sold it to me was excellent! She was knowledgeable abou... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Visit today to Nailsworth garden centre and never disappointed ,the staff are lovely always smiling ,had a slight problem and the store manger went out of his way to find a solution for us and we came... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Had a problem with the parasol I purchased last summer, so spoke to Steve at my local Blackdown garden centre. I was hoping for some advice but instead Steve arranged a replacement under the warrant... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

Restaurant at Lower Morden gone rapidly downhill. Have lunched here for many years but the last time the value and quality extremely poor. A small round quiche, tasteless, budget style. One lettuce... Ver más

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Información sobre la empresa

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Información proporcionada por diversas fuentes externas

Welcome to Blue Diamond, one of the largest garden centre retail groups in UK and Channel Islands, offering a huge variety of lifestyle products.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

7 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,5

Todas las opiniones

(6541)

598 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Dylan was an excellent member of staff

Dylan was an excellent member of staff, assisting me with my choices of plants, also excellent to talk to

18 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Jake,
Thank you for taking the time to share your lovely feedback via Trustpilot.
We are delighted to hear that Dylan was able to assist you with your plant choices and provide such a friendly and helpful service. We will be sure to share your kind comments with Dylan, as recognition like this means a great deal to our teams.
Thank you again, and we hope to welcome you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 5 estrellas sobre 5

Busy Bee is beautiful.

We visited your Busy Bee centre in Ryde yesterday and were overwhelmed with the transformation. We’d heard from several people how different it is now. It’s a beautiful garden centre and we were especially impressed with three things.

The first being the plants, the quality is second to none. Both indoor when you first walk in ~ wow factor! And the outdoor plants, what a selection!!!

The second was the new layout, we loved walking through the household section, what stunning things you now have! I couldn’t resist your new candles and home fragrances.

And the third was the customer service provided by Kevin on the check outs. What a cheerful man, it was very busy and he gave everyone the same attention. We were watching from the queue and he should be a role model across your shops! After running our own hotel in Shanklin for many (too many!) years we know good service.

We will most definitely come back with our bigger car next time.

17 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning,
Thank you so much for taking the time to share your wonderful review following your recent visit to our Busy Bee Garden Centre.
We are delighted to hear how much you enjoyed the Blue Diamond transformation and that you were impressed with the plant quality, new layout, and our wider range of home and lifestyle products. Your kind comments will make a great deal to the team.
We are especially pleased that Kevin provided such a memorable level of customer service. We will be sure to share your lovely feedback with him, as well as the wider team. Recognition like this is always greatly appreciated.
Thank you again for your support and kind words.
We look forward to welcoming you back for another visit soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 5 estrellas sobre 5

excellent range of products

excellent range of products, efficient and friendly staff

10 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Mr David Renshaw,
Thank you for taking the time to share your review with us following your recent visit to our Blue Diamond Garden Centre.
We are delighted to receive your 5-star rating.
Your kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 5 estrellas sobre 5

Well worth a visit!

Barton Grange has an excellent range of products for sale. Lots of quirky gifts & the farm shop has high quality delicious food items. The customer service is of a high standard, friendly & helpful, nothing is ever too much trouble for them. I would definitely recommend a visit.

7 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Sue Lamb,
Thank you for taking the time to share your review with us following your recent visit to our Barton Grange Garden Centre.
We are delighted to receive your 5-star rating.
Your kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 4 estrellas sobre 5

Alfresco Pergola

My wife and I recently purchased an "Alfresco" 3mx 3m pergola from Grosvenor Garden Centre, Chester, and we were disappointed to learn that they could not offer any guidance regarding its construction. They could not offer to build it, or to supply any information regarding who we could approach. We are both in our 80's, and so building this ourselves was not really an option. Whilst the instructions for the build were comprehensive, we quickly realised that we would need to seek help. Unfortunately, our search produced number of 'Handyman' offers, but none with experience of putting up a pergola. It is recommended that at least two people would be required, but in our experience a minimum of 3 is required at some stages of the construction. We finally decided on a company who sold and erected garden rooms thinking they might be a better choice, but one week after the build we find problems with the blind mechanism and we wait for them to return to fix. In my view Blue Diamond should not really be selling these high price items without the back up of offering a construction service.

11 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Clive,
Thank you for taking the time to share your feedback with us via Trustpilot.
Firstly, we completely understand your concerns regarding the difficulties you have encountered arranging suitable support.
Unfortunately, Blue Diamond does not currently offer an installation or assembly service for our garden rooms. However, we do have teams available to provide guidance and support both before and after purchase, and we are always happy to assist with product queries wherever we can.
I hope the matter with the pergola you purchased elsewhere has now been resolved for you, and you are able to enjoy your pergola as intended.
Kind regards,
The Blue Diamond Garden Centre Team.

Valorada con 1 estrellas sobre 5

My husband and my self had a Sunday…

My husband and my self had a Sunday dinner here today,
I ordered lamb he had three meat selections.My partner
pulled a quite sharp chicken bone from his mouth which
caused discomfort with his teeth during the meal. We had to order extra gravy as the meal was COLD.We never
send food back(horror stories as why not to).We addressed this after and waited quite a while for them to
come over and see to our issues with the meal. We were met with I am sorry! We have been for food on many
occasions and not had any problems! But we just felt like
we could not just walk out without complaining as it was not cheap! We will never return for a Sunday dinner and are highly disappointed about how we were treated!
terrible service! If you want a hot decent Sunday dinner look elsewhere. Hope this saves someone some money!

14 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good evening Caroline Hallam,
Thank you for sharing your review via Trustpilot.
Can I ask you to contact us directly here at Blue Diamond via the email address below, as we would like to discuss your comments directly with you please:
customerservice@bluediamond.gg
Kindest regards,
The Blue Diamond Garden Centres Team.

Valorada con 5 estrellas sobre 5

I visited Trelawney today

I visited Trelawney today. Amazing stock and lots of great offers on bedding plants. Staff really helpful both at till and with loading car.

13 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Graham J,
Thank you for taking the time to share your review with us following your recent visit to our Blue Diamond Trelawney Garden Centre.
We are delighted to receive your 5-star rating.
Your kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 5 estrellas sobre 5

A very pleasant way to spend a few hours.

There is always a nice calm atmosphere in the garden centre so browsing isn’t to be rushed. The plants are first class and expert advice is always available. The clothes, homeware and gift selection is also very good with plenty of choice.

3 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Les Parker-Garner,
Thank you for taking the time to share your review with us following your recent visit to our Blue Diamond Garden Centre.
We are delighted to receive your 5-star rating.
Your kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 5 estrellas sobre 5

A lovely trip to Matlock garden centre

A lovely trip to Matlock garden centre. Lovely plants, restaurant and friendly helpful check out staff.

9 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Helen Legood,
Thank you for taking the time to share your review with us following your recent visit to our Blue Diamond Matlock Garden Centre.
We are delighted to receive your 5-star rating.
Your kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 5 estrellas sobre 5

Always a great experience at this…

Always a great experience at this garden centre,plants always healthy,so many nice clothes to choose from and some bargains too.Purchased my garden furniture from there and always get my heart shaped slate tiles from there,haven’t been in restaurant recently but due to visit next friday

6 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Paula Featherby,
Thank you for taking the time to share your review with us following your recent visit to our Blue Diamond Garden Centre.
We are delighted to receive your 5-star rating.
Your kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 1 estrellas sobre 5

A CRYING SHAME

I would not have given Leaf Creative, Huntley even one star after my visit there on Tuesday! I went with my partner to source a special rose for a friend as it has been; by a long way; the best plant centre in the locality. Only to find the plant area littered with fallen plants, broken branches and crushed flowers, spilt compost and empty pots. Yes, the weather was breezy on occasion but that didn't account for the devastation. Additionally, when I picked up a plant to rescue it the compost was bone dry. This wasn't just a simple one off event. They had been neglected for many days. We tried to have lunch but more than half of the menu was not available as they were short on supplies and had no chef! Our selections from the very limited choices were presented well below par. The staff at Leaf Creative have been very good at their job and welcoming but they are now clearly disenchanted and struggling to give customer satisfaction. All in all management of the transition between companies has either suffered from ineptitude or deliberate sabotage.
I am still negatively moved about what I experienced on Tuesday. I have been a very regular visitor and purchaser of the quality plants and goods which used to be available but will not be going back until I learn that normal service has been resumed.
The previous owner must be horrified to learn what has become of his enterprise.

9 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good evening Lynne Peachey,
Thank you for taking the time to share your feedback on Trustpilot.
I am very sorry to hear that your recent visit did not reflect the experience you have come to expect from Leaf Creative, and we sincerely apologise for any disappointment caused.
The transitional period following the recent acquisition to the Blue Diamond Group can sometimes present challenges, and our teams are working diligently to manage these whilst continuing to provide the standards of service customers expect.
Thank you for your patience, understanding, and continued support during this period.
Kind regards,
The Blue Diamond Garden Centre Team.

Valorada con 5 estrellas sobre 5

Excellent choice of plants

Excellent choice of plants. Great friendly informative staff. A very good overall experience.

6 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Sally,
Thank you for taking the time to share your review with us following your recent visit to our Blue Diamond Garden Centre.
We are delighted to receive your 5-star rating.
Your kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 5 estrellas sobre 5

Lovely afternoon tea

Visited Van Hague garden restaurant for afternoon tea today in Great Amwell. Had a really delicious tea with three friends. Such a reasonable price as well. Beautifully presented and lovely staff checking we were ok and topping up our tea pots.
We will be returning soon!

10 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good afternoon, Sally Cochran,
Thank you for taking the time to share your review with us following your recent visit to our Van Hage Garden Centre and Restaurant.
We are delighted to receive your 5-star rating.
Your kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 5 estrellas sobre 5

Riverside Cafe Barton Grange

The visit to the Riverside Cafe was excellent as always.
The food is always very good with a good selection to choose from.
The staff are always very friendly and helpful. It makes such a difference.
Thank you

7 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Alison,
Thank you for taking the time to share your review with us following your recent visit to our Barton Grange Garden Centre, and Riverside Cafe.
We are delighted to receive your 5-star rating.
Your kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 5 estrellas sobre 5

all staff are excellent

all staff are excellent, and lovely merchandise a pleasure to visit and spend quality time there with real people thank you

8 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good evening Steph Hart,
Thank you for taking the time to share your review with us following your recent visit to our Blue Diamond Garden Centre.
We are delighted to receive your 5-star rating!
Your extremely kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 2 estrellas sobre 5

very rigid Menu

very rigid Menu - 4 friends decided to have a sunday lunch 0n 07/06/26 at the restaurant in Newent glos.
staff were friendly enough but not trained to deal with changes.
i could not have the scampi because chicken is also fried in the same fryer - so i opted for ploughman and asked to omit the ham and pork pie as i need kosher meals. this they said would do but the charge would be the same ??? surely this cannot be right ???
then asked for cheese salad which they refused as not on the menu !!! by this time i was getting really frustrated do just decided to order anything that looked vegetarian - which came in tiny bowls.... asked for this to be served with the bread they do for sandwiches once again refused and was given ordinary bought in sliced bread bought from supermarket with butter.
asked for coleslaw which did not arrive and on asking said it was not added so not paid for!!
one of my friends asked for chips with her sandwiches but was served crisps by mistake which was changed
one of the other friend ordered the kale and squash pie with mash potatoes - this came with roast potatoes again on questioning this taken away with a grump and brought back with all other vegetables taken off and a dollop of mash potatoes dumped next to the pie !!!
a very disappointing sunday lunch.
an e-mail came asking for feedback - so i did and the reply i had was it is what it is they do not change things on the menu i find this very hard to understand !!
hence this review on trustpilot - as more people need to look at the menu before they decide to eat here.
Reply to the reply received:
There is no mention of all the orders that were taken down incorrectly.
Unfortunately due to your rigidity will not be eating here again.
As the response we have received are not customer friendly 🙄

7 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good afternoon Shirin Hassanjee,
Thank you for taking the time to share your feedback via Trustpilot.
We are aware of your direct correspondence dated 9.6.26.
Please accept our apologies that the Restaurant Manager's direct explanation was not sufficient to address your concerns.
Our restaurant menus are carefully designed and, unfortunately, we are unable to make changes or substitutions to menu items outside of the options offered. Whilst we appreciate this may not suit all dietary preferences and requirements, this policy helps us maintain consistency, quality, and efficient service for all customers.
For future guidance, we would recommend reviewing our restaurant menu prior to your visit, which can be found here:
https://www.bluediamond.gg/our-restaurant-menu
Kind regards,
The Blue Diamond Garden Centre Team.

Valorada con 2 estrellas sobre 5

A Joke, disabled parking then walk a maze to exit.

Went to one in wendover yesterday, It must have breached disabled rules by having the parking, but making you walk round a maze of hundreds of yards to exit. Glad we didnt purchase anything to carry.
WON'T BE VISITING AGAIN, WILL STICK WITH CHIPPERFIELD AS USUAL. 50% off large garden tubs at present.

9 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good morning Mrs Mary Fenton,
Thank you for taking the time to share your feedback via Trustpilot.
We are sorry to hear that you found the layout of our Worlds End Garden Centre difficult to navigate and that this impacted your overall shopping visit.
Your comments have been noted and will be shared with the centre management team for their awareness.
Whilst we are naturally disappointed to hear that you do not currently plan to return to our Worlds End, Wendover Garden Centre, we do hope you may reconsider in the future.
Kind regards,
The Blue Diamond Garden Centre Team.

Valorada con 5 estrellas sobre 5

Fantastic shopping and eating experience at Blue Diamond Gardening Centre. Stour Valley Chartham.

I visited the Blue Diamond Garden centre in the Stour Valley retail park Chartham on 6th June. We had a wonderful shopping experience with lots of different sections to browse and buy. The clothing and home sections had a great selection of goods at very reasonable prices.
We finished off by having lunch in the cafe/restaurant. I was very impressed with the choice of food and beverages on offer and at reasonable prices. The food was delicious and presented nicely. . The staff in the cafe were all very helpful and friendly. The cafe is bright and airy.
We enjoyed the experience so much we returned 2 days later to try something else on the menu which was also excellent.
The cakes were amazing.

6 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good afternoon Pippa,
Thank you for your wonderful review.
We are delighted to hear that you enjoyed your visits to our Canterbury Chartham Garden Centre and that you found so much to browse across the various departments. It is especially pleasing to know that you enjoyed the restaurant experience, from the food and service to the amazing cakes!
Your kind comments will be shared with the team, who will be thrilled to hear that they helped make your visits so enjoyable.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 5 estrellas sobre 5

Staff are always helpful and friendly

Staff are always helpful and friendly, also like the set up of the garden centre everything is easy to find. Restaurant is very good reasonably priced food usually very good

4 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good afternoon Yvonne Boyce,
Thank you for taking the time to share your review and survey with us following your recent visit to our Blue Diamond Garden Centre and Restaurant.
We are delighted to receive your 5-star rating.
Your kind comments are very much appreciated, and we look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.

Valorada con 1 estrellas sobre 5

BARTON GRANGE (now blue diamond)

BARTON GRANGE (now blue diamond)

What a disappointment. Many of the plants obviously had lack of water as they were wilting and didn’t look healthy. The place was crammed with plants on trollies waiting to be either put on display or taken to the compost heap. Difficult to get around due to these trollies.
Blue Diamond not a patch on the previously owned Barton Grange.
Will NOT be going back for another visit.

8 de junio de 2026
Opinión espontánea
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Respuesta de Blue Diamond Garden Centres

Good evening Roger Caw,
Thank you for taking the time to leave your thoughts via Trustpilot.
We are sorry to hear that your recent visit to Barton Grange left you feeling disappointed.
We take great pride in providing our customers with an extensive selection of quality plants at excellent value, alongside a welcoming and enjoyable shopping experience. I am therefore sorry that, on this occasion, your visit did not reflect the high standards we strive to deliver.
Kind Regards,
Blue Diamond Garden Centres.

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