Bord Na Mona Recycling 

I give up !!! Was with them 7 years, constant price increases, so I switched. 144 euros LESS with other company...Now waiting 8 [!!!] weeks to have bins collected...HOOOOWL 🥴😵‍💫😠Employees on phone are usually very polite, maybe THEY should run the company, NOT the "managers". Just sayin'...

Staff were excellent and courteous and promptly solved my problem I had had multiple difficulties with trying to pay my bill online. It transpires that the problem seemed to lie with the BNM online payment system. It needs to be resolved now. But keep your staff - they clear up the mess!

I’ve been with this company for over 15 years
And recently their service has been terrible
My bins not collected over several weeks
Constantly ringing & emails & got nowhere
Agent’s on the phone do their best ask to speak to supervisor or manager & told they would call me back still waiting 😡
I’ve been left with no choice only to change providers

The staff member took care getting my details correct. He was polite & engaged in conversation while doing this. He explained the charges, checked my usage for the past year & advised the plan I was on was the most suitable one for me. After taking my payment, clarified the credit balance in my account. The staff member was professional & very helpful.

Absolutely no break down of where my money was going. Portal a joke. Sometimes a minus figure sometimes a plus. One day it would say I owed 20euro, next day it would be plus 10! Lunacy. I think they just make it up as they go along. Never happier than when I closed my account. They also tried to charge me a 50 euro cancellation fee. A shambles.

As always, invoicing software very difficult to use and see the annual charges. Eventually when I spoke to Accounts dept, was advised of a cancellation fee of €50 if I choose other providers. So got text notification payment due, On line payment not processing payment.
Called the number listed, eventually spoke with somebody & paid by card. Pretty poor.

Lady on phone seemed uniterested or bothered or mabey she is in training. But she resolved my issue promptly. I thought she hung up the phone on me as it went silent for about ten seconds. What's the point in having a system to pay through banking when it doesn't actually work. Need to sort this. It's so annoying having to call every month to pay. Great service all round but today I just found that I was on a conveyor belt.

Phone answered quicker than usual! Paying bill but no idea how much owed - got reminder text to pay but monthly or yearly invoice would be better then I would know what I owe ! Especially as price increased on last year again ! No complaint about employee as always - think management need to listen!

Spoke to an actual person who dealt with my problem very quickly and efficiently.

have been experiencing very poor service. It has been over a month since I requested bins for my new address, and although I only received the bins last week , they are still not being collected. Last Thursday I received a text instructing me to leave the bins outside, but they were not collected. For the past month, I’ve had no choice but to pay €5 per bin at private recycling centres.

At first the person on the line seemed aggitated and said there was no point arguing on the subject. I remained calm and told her i was sumply trying to get clarity as i do not work there.

Thereafter she calmed down and took me through my questions, explaining every detail. I think it is important for those who answer questions to remember that while the procedure may seem simple and straightforward to them, it is may not be the case with clients.

I dealt with two people on the phone regarding our account and setting up a DD. ~~Both were extremely friendly courteous and professional. Also never a problem with the bin collection either, excellent service.
Edenderry Clinic

Very pleasant customer service experience with both Erin and Darren today.

Never an issue so far. Staff pleasant to deal with and no collections missed

Phone wait time needs to be improved. Phone personnel offer quality and professional support. Would much prefer a monthly direct debit option, rather than the 6 month imposition.

Great service from Bord na mona all the time,
Any missed bin collection there has been was just due to a vehicle breakdown and they always came back around a few days later,
Awesome people to speak with on the phone also.

I have been supplied with a brown compost bin since February. I get a text every 2 weeks to pit out the bin but it has yet to be collected. Each time I ring BNM and they promise me the depot will contact be but this hasn't happened. APPALLING Service.

Terrible company nice when you first inquire about been a customer after that horrible customer service you ring about something and they don’t seem one bit interested most of them have bad attitudes I don’t know if it’s bad management and it filters down to employees who then take it out on you but it’s like your more of an annoyance when you ring or maybe they get to many complaints for there bad service that is way over priced compared to other bin companies. Go somewhere else you get cheaper rate and happy customer services!!!!

I have been a customer for 15 years, I had one missed collection, and this week I had another missed collection saying I owed money since February, I have not received any request for payment, they are demanding money without an invoice. I have cancelled my account, they want another €50 to do that. In future I will personally take my black bag to.one of the big bin collection points
AES will save me having to bring my bin 200mts to the main road
I dont think AES read these reviews or they might realise what a lousy service they provide