Bord Na Mona Recycling 

I had a very positive experience today with the female rep. I had a number of queries regarding options for my waste account and they were dealt with very competently. Very pleasant manner.

I was very satisfied with the young man, who dealt with my inquiries.

Once again for the umpteenth time, the online payment system was not working. Also very rarely when l check my balance online is it correct so again l had no option but to contact the customer service department. As usual, the staff there are always helpful with issues. I'm sure they are just frustrated at continually having to apologize to customer for online service out of action.

Very helpful , friendly and explained my query well

Very helpful 👌

Seriously sub par. They don’t communicate well and recently they can’t seem to decide if they are collecting bins or not and it’s a mystery which days. Not impressed. I’m 20 minutes holding on the help line. I can’t give up so much time out of my day for their incompetence.

Make sure you shop around first. I didn’t get the request to pay email. When I made the payment I asked as a favour if a lift could be organised & told no. So my advice to everyone is shop around; customer loyalty means nothing.

I contacted them early today - customer services starts at 08:30 most days, which is great. I needed to make a payment but had queries. I got through to a representative very quickly and he sorted it out very well. I find the company great to deal with. I love the fact that they send reminders every week about what bins to leave out and if they have a collection problem they communicate that promptly. Excellent service

My call was answered quickly and the representative was very nice and professional. I think they should send a reminder text two weeks before your annual payment is due That would be helpful but the service is excellent.

This awfuln company must have the worse online portal on planet earth. It's disgusting for how slow , awkward and unresponsive it is. I tried hundreds of time to pay them but I just can't get it done. First company that makes it difficult for the client to actually pay the. Frustrated and disgusted.

Their online system is terrible - my bins were not collected for the last two weeks and when I contacted them , they said it was because my account was outstanding - I checked my account and it said I was over 100 in credit and told them that and then they said the IT were aware of an issue which shows negative accounts in credit - so now I have smelly bins for 2 weeks at the side of my house because their crappy IT system can’t notify you when you need to Top up . I’m going look at moving to a more reliable Bin collector

Phone today in the afternoon call taken by a lovely lady and was very helpful.

Almost 5pm today 21st July 2025. Spoke to an amazing girl. Great sense of humour and so efficient. It was a really positive experience.

My contract finished on 1st of July, i got a text after a few days to leave them bins outside for collection. Today is the 17th and no action has been taken! Customer service didint pick up the phone after 10min of waiting, what an irresponsibility!?

Very helpful and pleasant lady on the phone,she was a pleasure to deal with.
Highly recommended

It’s early days,but so far my experience has been positive,very pleasant and helpful,thank you

The gentleman I spoke to was very polite and helpful.

Very good experience

The first person I spoke to was indifferent. I try to explain to him, I wanted to pay the bill, he referred me to the website. When I explained it was not working, he contradicted me. So I had to end the call. I then checked the website again. It again was difficult to navigate. The website kept referring to my home address as commercial not household. I then rang the number again. This time, I got a woman operator, explained to her my experience online, she agreed with me & I found her very helpful unlike the previous operator. I was able to pay my bin charges with no problem. Just go to show, what happens when someone knows there job & does not start listing off protocols & procedures. Here's hoping my experience next time, will be better

I got replacement bin within 3 days of request

Very impressed