Boots Hearingcare - Norwich, Castle Mall Opiniones 

88
TrustScore: 4.5 sobre 5

4,6

Boots, 19 Castle Mall, NR1 3DD Norwich, England, GB


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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

As the worlds worst person for change,I thought outside of the waiting room here we go,we are in for a right old do.So in we went-amazingly there seemed to be a calm air and there stood David and with... Ver más

Valorada con 5 estrellas sobre 5

My appointment with David was amazing. He fitted my replacement hearing aids explained that I needed to push the domes well into my ear and upwards as my ear canal was not straight. Showing me how to... Ver más

Valorada con 5 estrellas sobre 5

The Audiologist (David )was extremely helpful, explaining everything thoroughly. I hate to be pressurised into buying something and there was none of that. My Audiogram was explained and his exper... Ver más

Valorada con 5 estrellas sobre 5

Right hearing aid was malfunctioning so phoned Boots straight away as I was lone working and I have to deal with customers so was very anxious. The lady on the end of the phone was brilliant and got m... Ver más


Información sobre la empresa

  1. Tienda de audífonos
  2. Audiólogo
  3. Servicios para personas sordas
  4. Servicio de reparación de audífonos

Escrito por la empresa

Your hearing is important and we know it’s just as important for you to choose the right people to look after it. At Boots, we spend time getting to know our customers and what they care about, so that we can offer hearing care that makes people feel good. Book your free hearing check with one of our experts at a Boots store near you.

Money Back Guarantee

At Boots Hearingcare, we offer a 90-Day Money Back Guarantee

We want our hearing aids to improve a person’s quality of life. We are confident in the advanced technology our hearing aids provide and we will go above and beyond to ensure we find the right solution for you. You can try out our hearing aids for 90 days ( 60 days for custom products) and if you’re not happy, you can return them for a full refund.

Información de contacto

  • Boots, 19 Castle Mall, NR1 3DD, Norwich, England, Reino Unido

4,6

Excelente

TrustScore: 4.5 sobre 5

88 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,6

Todas las opiniones

(88)

2239 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

As the worlds worst person for change,I…

As the worlds worst person for change,I thought outside of the waiting room here we go,we are in for a right old do.So in we went-amazingly there seemed to be a calm air and there stood David and within two minutes he got me instantly interested and excellent in what he was saying about the hearing aid most suitable for me. I can only say ten out of ten and in David and Boots have an excellent employee.

3 de julio de 2023
Valorada con 5 estrellas sobre 5

Highly professional consultation

Highly professional consultation, patiently discussed each hearing aid option in detail. I was a very reluctant purchaser persuaded by the refund guarantee if the hearing aids I was about to purchase did not meet my needs. Having visited several specialists, Vivek at Boots, Norwich was by far the best.

8 de julio de 2023
Valorada con 5 estrellas sobre 5

The Hearing Centre

The Audiologist made the who process so simple and reassuring, he explained every step and what its purpose was, its already improved my life being able to hear properly again so much.
I cant recommend the service enough.

5 de julio de 2023
Valorada con 5 estrellas sobre 5

Professional start to finish

Really helpful and caring professional
Who took the time to go through all of my questions and requirements
Yes Hearing Aids are expensive but money extremely well spent I only wish I’d made an appointment sooner

19 de marzo de 2023
Valorada con 5 estrellas sobre 5

appointment with David was on time

appointment with David was on time
he welcomed my daughter to support me
hat put me at ease
then in to magic box showed graph on screen
set up hearing aids to my prescription and sent me out ito mall
felt weird ad lousd
explined range of aids and asked what was important to me ie i dont sit at home and knit but am very active with lots of peple and talk a lot !!!
explained different functions of better aids
EXPLAINED WHY THE BETTER ONES WULD KEEP UP WITH MY AcTIVITY , automatically adjust to situation , no little knob , can easily be tuned if hearing changes
has blue tooth
not to sure what that does but Anna explained how it could work for me .
only thig i missedwas david did not show me how i put them on/ in . ext time
it maybe takes quite a bit of time
i was reccomended to boots / David from a lovely 88 year old friend who came with her son who said he was very good , patient and clear and very good
i am glad i came

23 de marzo de 2023
Valorada con 1 estrellas sobre 5

Problem with appointments

Had an appointment in January. Received an e mail to say it was cancelled and to telephone to rearrange, however I was in the the city and decided to go in store to see what the problems only to be told that my appointment was still valid and had just been moved to another audiologist. Yesterday morning the same thing happened for an appointment I have in March, telephoned to rearrange and once again was told that the appointment was still valid and had probably been moved to an alternative audiologist. Seems as though computer system needs a tweak to stop sending automatic messages indicating a cancellation. Very confusing and frustrating.

7 de marzo de 2023
Opinión espontánea
Logotipo de Boots Hearingcare - Norwich, Castle Mall

Respuesta de Boots Hearingcare - Norwich, Castle Mall

Thank you for your feedback.

We are sorry to learn of your recent experience with us.

We aim to make sure our customers get a high level of advice, care and aftercare and we are continually improving.

We would like to discuss this further; if convenient please could you send your contact details to info@bootshearingcare.co.uk and member of our team will get back to you.

The Boots Hearingcare Team

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