Bose Opiniones 

Wow! Fantastic service. Our speaker refused to charge. I contacted their repair department, and as it was over 6 years old, it was out of warranty. It would be £69 to repair it. We thought about it then got back in touch and arranged for it to be returned on the understanding that it world be returned with the battery replaced for the said £69.

We were told it was actually FOC and when it came back was, honestly, like new. Fantastic! We've other Bluetooth speakers but the sound quality is nothing like the Bose.

Well done guys, super service. Thank you 🙇‍♂️

Bose cannot update system configuration as my speaker released in 2014. I paid almost 500 and now I have to bin it

The sound quality on the Bose QuietComfort Ultra Earbuds is absolutely phenomenal – rich, detailed, and immersive. Whether I'm listening to music, podcasts, or pushing through a tough session on the indoor Wattbike, the audio never misses a beat. The fit is also spot-on; secure and comfortable even during intense workouts.

The only (very minor) downside is the touch sensitivity on the earbuds – during heavy training sessions I occasionally brush them by accident and it pauses my music. But honestly, it’s a small trade-off for everything else these deliver.

Highly recommend – Bose have knocked it out of the park with these.

I ordered the Quiet Comfort headphones, refurbished. They were faulty, but still usable for work, which I needed them for. So I asked them to let me keep the faulty set until the new set arrived, as I couldn't be without headphones. They refused because "that's not their policy". So now I will be without headphones for 7-15 days, plus the time it takes for them to receive the old ones.

They have no complaint form. I asked for them to escalate my case, and they told me to check back in 4 business days (they won't reach out to me lol).

Bose, you make good products, but your anti-customer-centric service is a disgrace. If the headphones you send me this time are faulty as well, you'll lose a customer for good.

Really poor experience with Bose. Bought some headphones that ended up being faulty and so returned them for replacement. Bose sent some replacements but the package had the completely wrong item in it. 2 months later and their investigation into it is still ongoing and I don’t have any headphones. So I’ve shelled out £300+ on headphones and never actually been able to use them after months of purchase.

Everytime I contact Bose they say they will escalate and I’ll hear back within 72 hours but I never do. Shocking service given the mistake is all at their end they should be trying to resolve asap

I am the proud owner of Quietcomfort Ultra earbuds. As a product they are excellent with very good fidelity & noise cancelling. But they can get lost. Whilst on a Easyjet flight, I took one bud out to speak with the air hostess but then the bud disappeared. After landing the hostesses were very helpful in searching the plane for bud but it had vanished. I then wrote to Bose offering to purchase a replacement bud. I sent the case back with the remaining bud in it. This evening a complete new replacement set of buds and case in arrived in the post free of charge. This excellent and kind service by Bose deserves commendation. Frankly, if I am in the market for other similar audio products, I will purchase again from Bose. Thank you Bose!

Appalling environmental policy. Bose would rather landfill my over ear headphones and give me the opportunity to purchase a new pair at the discount price of £345 than let me buy a replacement cup (not integral to the working of the headphone, merely housing for the electronic components). Its defies logic in this day and age that companies are changing policies from ones which offer repairs and replacement parts to policies that knowingly and actively push for products to be discarded into landfill before necessary.

Absolutely a fantastic company, I had a small problem with my ear buds, without fuss my ear buds were changed for a new pair and I didn’t have to wait for weeks, I sent them back and within a few days I received my new pair
I have many Bose products and they are all fantastic

Final straw today. Completely locked out!! Rebooted, switch off, uninstalled reinstall, new password et al. Finished. Close down, skip on Monday. Bought a Bang and Olufsen again. I will never buy this second rate rubbish again.

We have Soundtouch in every room AND we have the full cinema setup with base etc etc. 6 rooms in all - and we spend every day trying to hack the way we can get the speakers to connect... SORT IT OUT BOSE!

I'm surprised at all the negative reviews although I've never had to contact customer service. I've had my Bose Mini Soundlink for probably 12 years now - it's still working. Best portable speaker ever, and incredible battery life.

Was looking at The open earbuds for a present for my daughter. It was important to me that they had a tracking app. The Bose website said that buds could be tracked via the Bose Connect app.
Bought them and had them in a box for a couple of months. She's opened them today and the Bose connect app isnt compatible for the open earbuds and you have to use the Bose music app which didn't seem to have a tracking function.
Did live chat and Bose have confirmed no tracking app for these buds. There £300 a pair.....why?!! I wouldnt have bought them had a I known but they've been in a box for couple of months so can't return now.

I bought a Bose speaker from Amazon, which is perfect. Soundlink Flex, great sound.
However I used the QR code inside the box to set it up, which took me to a site asking for bank details, which I rather stupidly provided as it said £0 payment and I though it was part of Bose. It was actually a scam subscription for a company called gocarehelp.com who tried to take £40.56 from my card, luckily spotted by my bank. Why would a reputable company like Bose have this link on their QR code? I don't know but it needs sorting out!

Bought two portable sound flex speakers all connect to their app it's like a lottery win to try get them to connect to stereo mode ALWAYS having to install and reinstall if I new then what I knew now I'd of gone with another brand.. poor overall for a high end brand

We bought a Bose smart speaker and were looking forward to getting it,we can't deny it has a good sound,but omg it makes it own mind up if it wants to connect with Alexa or internet,we spent hours with customer service going through the connection,it lasted for 3 days only,then it cut itself off,sent back,and looks like we will buying a Sonos

I purchased Bose QuietComfort Ultra Earbuds (£185) as a service replacement, but they’re uncomfortable and the touch controls are frustrating with no option to disable them. When I tried to return them within the 14-day cooling-off period, Bose refused, claiming service replacements are “final sale.” This violates UK Consumer Contracts Regulations, which guarantee a refund for distance sales. Their agent was unhelpful, forcing me to escalate. As a loyal customer, I’m shocked at Bose’s disregard for consumer rights and poor handling of this issue.

Bose are being made to look silly by their outsourced customer service 'helpline'. There people have zero product knowledge and will simply do all they can to obfuscate and mislead.
Bose - wake up.

I bought a Bose SoundLink mini Bluetooth speaker II new in January 2018. It is an excellent device; the sound from it is amazing. Recently the battery in it came to the end of its life; I reckon that it had done well to last over 7 years. Fair enough, it was time for a new battery. So, via a Bose representative that I 'chatted' to through the Bose website, I raised an order to have the battery replaced. The fee (£50), which included tracked shipping, seemed reasonable. I received the speaker back, unaltered, with a letter saying, "This device is no longer serviced." I wasn't charged, but why did the Bose representative set up a repair order for something that was not going to be repaired? As far as Bose is concerned my speaker was now unusable, all for want of a battery.

The internet came to the rescue. I found a YouTube video by a young American chap that showed how to change the battery. This led me to search for a replacement battery: Bose don't sell one! However, I found a reputable seller of a battery specifically for this Bose device. I replaced the battery without any need to solder. The speaker then switched on in "battery protection" mode and wouldn't come out of it. The internet came to the rescue again. A discussion on Reddit gave the key to kicking the speaker out of battery protection mode; it involved an obscure 'back way in' to Bose's firmware updater. I have resuscitated my speaker! Bose could not have made restoring life to my speaker harder.

In these times of sustainability and reuse, Bose are consigning hundreds of thousands, probably millions, of devices with built in batteries to the scrap heap. Ten out of ten for the sound quality from my SoundLink mini II; zero out of ten for customer service.

My £249 noise cancelling headphones randomly started switching on by themselves, draining the battery over night, or disrupting meetings when they'd just turn on and connect to devices during the day, causing me disruption. I used their troubleshooter on the website and got advice on how to update the software, and when this didn't work, was connected to an agent for help.

While chatting with them, I searched the internet and found over 40 separate Reddit posts and a dozen blog posts talking about the exact same issue. Several people had been told it was a known issue with the model, and that Bose had been replacing them free of charge. For some customers, they had been upgrading them to a more recent model, again, for free.

The agent told me my headphones would not be replaced, that this was no longer Bose's policy. They tried to scam me for £349 to buy a new pair instead – a quick search online showed the exact same model they were touting being sold for £239 or £259. When I pointed this out, I was offered a 10% discount off the £349. I said this was not good enough, especially when there is clear evidence online of people being sent free replacements. At the very least, they should be deducting the value of the defective pair and only charging me the difference, which would have been £100. I was told this was not going to happen.

I will never buy Bose again. And having come on here to post this bad review, and finding so many more bad experiences other people have had, I would encourage you not to buy Bose either. Absolute scam artists.

Shockingly bad.

The product - Ultra headphones constantly won’t connect to my IPhone. These are the only headphones that have this problem. Even the app they provide doesn’t. I tried to get support but was faced with one of these chatbots that simply don’t work, obviously haven’t been tested by any user and therefore merely annoy you. I have always used Bose as their sound quality was so good. It seems, alas that they are now among the many companies that provide technologies that simply don’t work and insult your intelligence with chatbots. If you don’t want to use humans to interact with your customers, then I suggest you replace them with cabbages as these are cheaper and are of more use than the chatbots.