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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Awful company having ordered an item was advised would be with me in 5 working days. Ordered Sunday called Thursday was advised had been shipped and tracking would follow however did not... Ver más

Valorada con 1 estrellas sobre 5

Would give them no stars if I could ordered a sound bar nearly 2 weeks ago has still not arrived and when I try to cancel order they say it’s not possible as it’s on its way. Customer service keeps a... Ver más

Valorada con 1 estrellas sobre 5

I purchased a very expensive bag (£130) for the very expensive bose speaker I purchased at the same time. After exactly 14 months the bag is coming apart!!! I have rang them, Facebook messaged... Ver más

Valorada con 2 estrellas sobre 5

Speakers sound good when there are no connection issues, I have owned 2 so called smart speakers for the past 3 years but they do not live up to the description. I have lost count at the number of t... Ver más

Información sobre la empresa

  1. Tienda Hi-Fi
  2. Tienda de electrónica
  3. Tienda de audio para el hogar

Información proporcionada por diversas fuentes externas

Home Audio, Speakers, Car Audio, Career Opportunities from Bose, the leader in sound systems, home stereo systems, home entertainment and surround sound systems.


Información de contacto

1,6

Muy malo

TrustScore: 1.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,6

Todas las opiniones

(1003)

177 opiniones en los últimos 12 meses

Escribir una opinión
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Valorada con 5 estrellas sobre 5

Well worth the money, wish I’d purchased a year ago!

Ordered on Thursday, delivered Saturday, I didn’t pay for speedy delivery but they got here quick.
I purchased the QC Ultra Headphones. As an emergency call operator, I have to wear headphones for a minimum of 40 hours per week. I was getting frustrated with my company provided, wired headphones with poor noise cancellation.
Vocals sound are crystal clear and there is no interruption from the world outside of my headphones - I can’t even hear myself clapping my hands next to my ears; absolutely perfect for what I need.
I listened to some of my favourite tracks (trance and rock) and have been completely blown away, I’m hearing beats I’ve never heard before, it’s like I can hear each individual component of music rather than just the blend; I didn’t know this was possible.
Never going back to cheap inferior headphones!

18 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Terrible terrible terrible customer…

Terrible terrible terrible customer service, God awful. I'll never buy a Bose product again. Hours on chat to organise a replacement for a faulty product, was told I would get an email with my return label. They've not sent it!

18 de octubre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bose sport earbuds fail again

Bose sport earbuds fail. One of my sport ear buds decided to fail, not charge and just drain the battery box with the flashing red and white light of doom. It’s clearly a very well known issue for Bose, as the reviews online are vast, however as the product was just outside its warranty, the only option from Bose was for me to purchase a second hand refurbished pair. (They clearly have a lot to of refurbished ones, I wonder why) When a company knows it has an issue with one of its products, it should be recalled and all customers made aware, yet with Bose all we got was, not our problem, buy another - well not a chance. You have just lost another promoter of your products and lost any future business, shameful service and experience.

15 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

No customer service

QC headphones sent for replacement under warranty. Rang multiple times to find out where replacements are, last I was told they’d be shipped today and would receive a tracking email within 24 hrs. Never received. Rang again and told “system is updating so can’t access any customer accounts”. Abysmal. CC chargeback incoming.

22 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Not worth the money

Bought the Bose QC Ultra Earbuds and the sound is good but connection is appalling. Also whenever I take a step it makes a loud banging sound so no good for running or high impact sports. Noise cancelling is not exceptional and shortcuts are soooooo bad and never work. There’s a setting that can’t be changed whereby if you tap the earphone it pauses the music, but it’s soooo frustrating cause it pauses if you adjust the earphone or tap it with your arm if your exercising. And then if you tap again to play the music again it’s non responsive. Honestly wish I’d just stuck to AirPods. It was not worth the money spent at all.
Also the charging seems to be bad, and the earbuds don’t last very long, battery time is poor.

19 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bose uk absolute shameless company sent…

Bose uk absolute shameless company sent my soundbar in a couple of months ago for repair , everytime on chat they said wait 3-5 days for more info every week I have contacted same old story from them until today
Today they are saying the didn't receive it 🤣🤣 honestly they are the worst company
They must have lost the soundbar or something now refusing to repair or replace my item

17 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bose earbuds have gone almost inaudeble…


Earbuds have gone almost inaudeble despite all trouble shooting tips and tricks including updating firmware. Failed only 1 month after 2 year warranty mark! Contacted Bose. No repair offered, only another pair for 20% off! Oh Please. Apple all the way next time with Apple Care. Truly a perfect example of built in obsolescence....Awful customer service.

17 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

All though their products are abit…

All though their products are abit expencive they're all up to the highest standard

I have 3 bose products now and none of them have disappointed, I dont know another company where every single product is perfect and I cant imagine buying audio products from any other company

10 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Very good customer Services

Very good customer Services, I have been using Bose Quiet comfort Ultra earbuds almost two years, I haven't found anything compare to this pair interms of sound Quality and comfort. I have used sennhiser ,sony even earpods. nothing like that,using this earbuds couple times I have issue with bluetooth whenever I contact them, they have sent me another pair without complication. I really apprieciate their Excellent services.

9 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Awful logistic and customer support

It is a pity that I can't leave a minus 5-star review. Such an expensive premium product should have top customer support, but it doesn't. Due to the tax avoidance scheme, Bose dispatches the product from Belgium. You have to wait ages until you receive the order. It goes without saying that a repair is even worse. How they can survive with such poor logistics is a mystery to be explored.

21 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst service ever

Returned my earphones and have confirmation of delivery yet they are stating that they haven’t received and that I can’t have a refund - so I have no product and no money back so fundamentally they have taken my money - never ever purchase from here

2 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bose home 500 speaker does not connect to Google assistant (like bose says it does)

Bought, Bose home 500 speaker, as they said it could connect to google assistant& Alexa, I wanted it for google assistant for my youtube !!!! it did not connect, 3 hours later trying to connect it on Google voice control no chance, i tried eveything !!! but it says on bose websight it connects to google assistant !!! thats why i bought it,, spoke to bose technical support !!!even they could not get it connected to google voice control !!!! HaHa Ha are you joking me ?? !!!! i sent the speaker straight back for a full refund !!! probably a really good speaker but try connecting it to the google voice control and you have no chance !!! (Alexa it connects in 1 minute) straight away !!! Stop giving false promises Bose !!!!and sort your Bose music app out its a sham of errors !!! ( then i read all the Hundreds of people who have the same problem on the internet, to connect to google voice control !!!!) you would not expect that from such a professional company as Bose !!!

28 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Fake Bose Newsletter Codes

Fake Bose Newsletter Codes. 10% Offer is a scam. Customer Support is useless and everything about this Brand is no longer what it seems. Staff make promises, ask you to pay them through links rather than the official website and do not keep to their word. 5 Hours, countless conversations and plenty of emails sent - pointless. Avoid Avoid Avoid.

17 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Someone at Bose warehouse appears to…

Someone at Bose warehouse appears to have stolen the Bose 500 hifi I sent in for repairs. I had to have it repaired since it was incapable of changing to a different wifi.
In the long run whoever stole it likely did me a favour as it was such a useless product only matched by the useless clowns in technical support. Needless to say, they refused to provide any assistance in investigating the issue and merely said I sent them a green shirt in an envelope and not a hifi.

4 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Great till they break, then you'd better get your wallet out!

Given a pair of QuietComfort earbuds as a present. Worked perfectly for 18 months then found both buds flashing red and white and wouldn't connect to bluetooth. Called Bose support who after a couple of minutes of diagnostics told me that the only option was to replace the buds and charging case with new (at a "discounted" price of £185!) PLEASE READ: If you have a problem with either or both earbuds or the charging case you will have to bin the lot. I asked Bose if it was possible to replace a single earbud and the answer was that the buds were paired at the factory and then to the case, so it was impossible to replace a single part. Absolutely outraged that they have their customers by the dangly bits if their product fails in any way. I shall never buy from Bose again as this is the only way I can protest about their total lack of caring about their customers.

15 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wow! Fantastic service

Wow! Fantastic service. Our speaker refused to charge. I contacted their repair department, and as it was over 6 years old, it was out of warranty. It would be £69 to repair it. We thought about it then got back in touch and arranged for it to be returned on the understanding that it world be returned with the battery replaced for the said £69.

We were told it was actually FOC and when it came back was, honestly, like new. Fantastic! We've other Bluetooth speakers but the sound quality is nothing like the Bose.

Well done guys, super service. Thank you 🙇‍♂️

14 de julio de 2025
Opinión espontánea

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