Brantano UK Opiniones 

Excellent Service and Competitive Price

Excellent customer service and competitive price for my purchase of mens Josef Seibel shoes

Good price (cheapest option) for quality product. Easy to order and rapid delivery. Would use again.

Ordered some boots, arrived quickly and well packaged. Two months later a manufacturing fault caused me to contact customer services who after seeing a photo instantly refunded me. Great customer services!

Excellent customer service, very understanding, excellent communication and speedy response in connection with a pair of damaged boots.

Horrible experience! Rubbish customer service. Trainers meant to be white but they where not and customer service was arguing with me that they are white! Also send damage picture which has not been addressed at all! Avoid by any cost!

Returned some shoes. After 4 days I heard nothing from them. After sending 3 emails I finally got an answer stating it takes 14 business days to process a return and then another 5-7 business days to receive a refund. Including the time it took for them to actually receive my shoes I should see a refund in over a month. Absolutely ridiculous.

Horrible experience! Rubbish customer service. Trainers meant to be white but they where not and customer service was arguing with me that they are white! Also send damage picture which has not been addressed at all! Avoid by any cost!

I had a pair of faulty boots. The process, communication and customer service were second to none. The problem was dealt with promptly and professionally. I would definitely recommend shopping with Brantano and I will be shopping with them again. Fantastic!

I still haven’t received my order

Customer service fantastic - replied and resolved my query immediately without any issues

Good choice

Sent completely the wrong shoes that were advertised. Ordered some lace up leather chukka boots. Received slip on suede boots.

Didn’t bother returning them.
Never again.

I wanted to write this review to make people aware of what happens when things go wrong. I purchased a pair of size 6 shoes but was incorrectly sent a pair of size 9 shoes. I was advised that I had to pay for the postage to return them (this is in the small print apparently). I took the postage hit and returned the shoes. I did not hear from Brantano so I contacted them to chase the refund only to be given timescales of 21 working days for the refund to hit my bank which is absolutely ridiculous. Please be careful when purchasing from this company and my advice would be to read the small print before purchasing.

This is beyond frustrating. I ordered shoes in my size, but what I got is clearly wrong. I’ve even sent photos of the sole showing the incorrect size, yet you're still refusing to take responsibility and claiming it's the right size. How is this my problem? Why should I have to pay for return shipping when it’s your mistake? This whole situation is ridiculous. Avoid this company at all costs – they clearly don’t care about their customers or taking responsibility for their errors.

I ordered shoes and paid for it but tgey said it is out of stock already. They took my payment very fast but refund is 7 days.

Wouldn't touch them with a bargepole. Ordered some shoes for dogwalking. Appeared to fit but after fifteen minutes walking had a large blister on the back of my heel and had to return home in some pain. Brantano are now refusing to accept the returned items as they have been worn. How else was this supposed to come to light? Obviously not fit for purpose and complete lack of customer care. I would have looked for alternatives from them but after this treatment I will be taking my custom and money elsewhere!
I have recently had boots from Clarks, Mole Valley and Moshulu, all of which have had issues after wearing for a short while and none of these companies have had any issues with having goods returned and issuing a refund. Brantano just want to take your money and don't care whether their goods are fit for purpose.

I cancelled an order only two hours after it was placed as the order confirmation showed the wrong size.
Two days later I received an email saying it was too late as the order had been dispatched!
And I would have to return the shoes after filling in a returns form and sending them back with the enclosed returns label.
I shan’t be ordering from Brantano again and shall stick to Begg Shoes of Amazon
Update: Royal Mail has returned the order to sender (unopened) I have supplied tracking proof of this but still have to wait 14 days for the return to be processed plus 5-7 days for the refund to go to my account!
Unbelievable, I shall never use this company again or recommend it to any of my family and friends!

Excellent customer service response after a Royal Mail failure that was not Brantano’s fault. Prompt and efficient service. Thank you