Brantano UK Opiniones 

Thanks for helping me find my delivered shoes. Great Customer Service and cracking good shoes!

Excellent customer service. Genuine items at amazing price.

Fantastic shoes and experience from start to finish would highly recommend and purchase again

I bought these shoes after I visited sketchers westfield shop, these were a fraction of the price.

Trying to get a refund for faulty goods is like trying to get blood out of a stone!
I accept that occasionally faulty goods are sent out but the customer service is appalling. I waited three days for a response to my initial e-mail and only got a reply when I sent a second e-mail.
Photos were requested of the fault which is fair enough but also of the base of the shoes to prove I had not worn them which was totally unnecessary and proof of receipt/proof of purchase which again was totally unnecessary as this was an online sale. I had to send a screenshot to them.
Eventually a return label was grudgingly provided.
However, a full refund was not issued.
The delivery fee was withheld.
I have had to contact customer services again.
What a waste of my time.
What a stressful experience.
What a dreadful way to treat your valued customers Brantano!

Excellent customer service. Polite, efficient and helpful. Quick response to queries. Delivery is fast and there is a great variety of reasonably priced shoes on the easy to navigate website.

First order from this company. Great prices and my Skechers trainers arrived promptly and in perfect condition. Delighted.
Will use again.

I ordered size 6 slippers and there was a pair of size 5 in the box. To send them back & get free postage back & a full refund I was asked to send a photo of the size 5 label which I did. Quite a few days later I was asked to send photos of the box & the paperwork to prove that they had sent the wrong size in the box. A few days later I was asked to print out a label and take them to a Post Office. Around a week after I sent them back they emailed me to let me know I would get a refund. A few days later they refunded the cost of the slippers but not my delivery charge. I had to contact them again to get a refund on the delivery charge which again took a few days to arrive in my account. Time taken from order to getting all of my money back was almost a month. They don't have a way orf sending a new order out so I would have had to re-order to hopefully get the right size. I have ordered from Wyndsors who turned out to be cheaper. Bye bye Brantano.

Low price, quality items, rapid delivery, what more do you need?

Easy to order. Fast shipping. Arrived safely. Trainers are perfect and such a good price,
. Will be using Brantano again. Thank you.

I ordered some size 12 crocs. Brantano sent size 13. The bag was also ripped. I simply want to get them replaced with the correct size. I phoned and was advised to photograph the shoes and the bag and wait for a free return label. After a few days I got a reply to say that I should return the crocs at my own cost and that if the packaging was damaged I may not get a refund. Not sure if they had even looked at my email . I am returning the shoes and will see what happens but am left with a rather disappointed feeling. I will post another review again when I find out what they are going to do. Far too much hassle.

Legit website 👍 got my Timberland Pro boots for work

Prompt service

Received incorrect Size. Joy from customer services refused to provide me with a shipping label to return the item saying it is a correct size, despite the photos I've provided showing different Size to what I've ordered.

First time purchase, wrong size sent. Probably a rare occurrence but with so many products in warehouse picking mistakes can happen.

Apprehensive about Brantano's T&C in this situation as very firm - need to be as some consumers buy for an occasion, then return in expectation of a refund.

Pleasantly surprised to receive a genuine apology and placed a new order, first refunded in due course - that's the way their system works.

Would I buy from Brantano again? Definitely yes - good service and some genuine bargains.

Would not use say they refunded but didn't and can not provide the refund details to me

Website easy to use and order items. Delivery arrived on time. My only issue is having to pay to return thd items they were not suitable

Always easy to order, thank-you very much.
Quick dispatch, thank-you very much.