Brayleys Cars - Brayley Honda Leatherhead Opiniones 

262
•
TrustScore: 4.5 sobre 5

4,6

Barnett Wood Lane 5, KT22 7DL Leatherhead, England, GB

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Always very welcoming and helpful when you walk into the dealership. The staff are friendly and knowledgeable whether it is those on the front desk, the technicians or the sales people. It is good... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Efficient booking in system, all done in advance online. Very useful video provided of vehicle check, plus itemised list of additional recommended work, including costs, which gave ample time to revie... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I've always found Brayleys Leatherhead first rate. Tina and Orla, with whom we have most contact, are very friendly, knowledgable and helpful.

La empresa ha respondido

Valorada con 4 estrellas sobre 5

Five stars for reception and service staff. One off for message with my Wellness Check. I didn’t understand the technical terms (eg canister empty) so had to phone reception for an explanation.

La empresa ha respondido


Información sobre la empresa

  1. Concesionario de autos
  2. también en la categoría
  3. Concesionario de automóviles usados
  4. Tienda de reparación de automóviles
  5. Tienda de repuestos de automóviles usados

Escrito por la empresa

Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.


Información de contacto

  • Barnett Wood Lane 5, KT22 7DL, Leatherhead, England, Reino Unido

  • 01372 360099

4,6

Excelente

TrustScore: 4.5 sobre 5

262 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 27% de las opiniones negativas

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4,6

Todas las opiniones

(262)

3471 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Lovely, talented staff

Really lovely helpful reception staff! And an excellent expert in the workshop who repaired my tyre :).

6 de septiembre de 2023
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review and kind words, we really appreciate it! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

The Whole experience of having my first…

The Whole experience of having my first service could not have been easier. Orla Clarke, your After Sales Supervisor could not have been more helpful. There was a courtesy car waiting for me and she telephoned me when the service was completed. The car had been valeted and all work was done correctly. Well done.
Jim Begley

7 de agosto de 2023
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hello, thank you for your review. We are very happy we could provide you with a positive experience and are delighted to hear how pleased you were with the service provided by Orla.
Please let us know if there is anything else we can do for you; we are always more than happy to help!

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Vehicle ready to go on time. As every time. Very pleased

26 de mayo de 2023
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hello Mr read, we are very happy we could provide you with a positive experience and appreciate your review. We're looking forward to your next visit with us!

Valorada con 5 estrellas sobre 5

Car test drive, then purchase

The sales team were welcoming, polite and helpful. The sales manager listened to my requirements and made the experience smooth-running, including allowing time for me to familiarise myself with inside of the car before the test drive and after.
The sales assistant gave me a useful handover on the day of purchase, a couple of days later.

11 de mayo de 2023
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hello Jane. Thank you for your kind words and 5-star rating of our dealership in Leatherhead

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Very helpful, friendly staff that got my car back on the road within 24 hours of my call to book my car in for repair.

10 de mayo de 2023
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Jenny, thank you for your kind words and this wonderful review, we really apprciate it! We are always more than happy to assist you if anything else comes up. Take care!

Valorada con 5 estrellas sobre 5

The staff were friendly and…

The staff were friendly and professional. The appointment for MOT took place without a hitch.

2 de mayo de 2023
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Friendly Honda service

Very friendly reception and carried out the service efficiently. Phoned to tell me about specific problems and any additional charges.

17 de abril de 2023
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Yvonne, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!

Valorada con 5 estrellas sobre 5

Always very helpful and efficient.The…

Always very helpful and efficient.The service and MOT was completed to a very high standard. The courteous and reassuring team make it easy to
choose Honda Leatherhead each year, knowing that there would be a guaranteed excellent outcome.

20 de marzo de 2023
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hello Mrs Blunden-clentsmith, thank you for your praise and kind comments about our team, we really appreciate it. We look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Car booked for 24 month service

They sent a reminder in good time, booking was done conveniently online and then a follow up phone call.
A reminder was sent when the car was due to go in.
A courteous and polite reception when car was dropped off, a phone call from them with an update, and another call to say car was ready to pick up.
Explanation on all work that was carried out.
Excellent service through out.

14 de marzo de 2023
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Clive, we are so happy to read such a great review about Brayley Honda Leatherhead, and are delighted to hear how pleased you were with the experience you received. Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Great Customer Care.

I.ve been a customer of this dealership ,since I brought my Jazz there 13 years ago. they have always given me a great service, and very good customer care. I would recommend.

11 de enero de 2023
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

We are so happy to read such a great review about Brayley Honda, and really appreciate your kind words and recommendation. We look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Excellent friendly service

I booked my car in for your £20 winter check.
I got an appointment very quickly.
The actual check was done very efficiently
Rita, one of your receptionists, helped me sort out a Sat Nav problem and told me how to update my maps.
Very friendly and efficient service
Thank you

13 de diciembre de 2022
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hello John. Thank you for leaving your great review of our dealership and your 5-star rating of us.

Valorada con 5 estrellas sobre 5

That's what I call service.

When I received a re-call for my Honda Jazz, Brayleys arranged for it to be collected and then returned to me after the work was carried out. They even washed the car and cleaned the interior. All free-of-charge.

2 de diciembre de 2022
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

We sold a Honda to Brayley’s today

We sold a Honda to Brayley’s today. Sales team extremely friendly and helpful, Clarence and George couldn’t have made it easier . Thank you. Can highly recommend them . (Leatherhead branch)

1 de noviembre de 2022
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Thank you for taking the time to leave us a review. We're happy to hear you had such a positive experience with Clarence, George and our team at leatherhead! We hope to be able to assist you again in the future.

Valorada con 5 estrellas sobre 5

Good customer service experience

I was kept informed of the progress of my vehicle service by phone and the work was completed promptly. I had a few questions and Tina was very helpful in trying to obtain the answers for me.

25 de octubre de 2022
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Phil, thank you for sharing your positive experience! We are delighted to hear you were happy with the service provided by Tina. Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Quick turnaround and professional and…

Quick turnaround and professional and friendly service

24 de octubre de 2022
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

We are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Valorada con 5 estrellas sobre 5

Efficient as always!

Friendly, personal service and sound work in the actual mechanics department. Thank you Leatherhead Honda!

13 de octubre de 2022
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Heather, we are so happy to read such a great review about Brayley Honda Leatherhead, Thank you! We look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Took car in for service and MOT

Took car in for service and MOT. The staff were as polite, helpful and efficient as they always have been over the 10 years that we've been using them.

10 de octubre de 2022
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi John, Thank you very much for your praise and kind comments about our team. We really appreciate it and look forward to welcoming you back into the dealership on your next visit.

Valorada con 5 estrellas sobre 5

Very efficient annual service on my…

Very efficient annual service on my car, only downside that the company no longer offers pick up of your car for free as they now charge £20.

6 de octubre de 2022
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Thank you for your review. We are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Valorada con 1 estrellas sobre 5

Rude and pushy sales staff experience

Rude and pushy sales staff experience. Not sure whether all of them are like this but the particular individual I spoke to was very blunt and not helpful at all. Definitely pushed away a potential customer

23 de septiembre de 2022
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Steve, thank you for your feedback, it is disappointing for us to hear that your experience was anything less than great. We would like the opportunity to address your concerns. Please reach out to us directly at 01372 360099 when you have a chance. Thank you, and we look forward to hearing from you.

Valorada con 5 estrellas sobre 5

Great Customer Care

The previous owner of my Honda CR-V had only given one key for the car when I bought it from a Brayley garage down south. I needed a spare in case I lost the key or for another family member to use the car if I was not around.
Back home some time later, I raised the problem with Brayley St Albans and they offered to make me a second key at my nearest Brayley garage, Hemel Hempstead. The staff there were great and programmed a new key for me - at no charge! Such a relief to have a spare key. Thank you Brayley's.

28 de septiembre de 2022
Opinión espontánea
Logotipo de Brayleys Cars - Brayley Honda Leatherhead

Respuesta de Brayleys Cars - Brayley Honda Leatherhead

Hi Lou, we are very happy we could provide you with a positive experience, and we able to help you with a 2nd key to your Honda CR-V. Please let us know if there is anything else we can do for you; we are more than happy to help!

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