recently bought a 2017 Honda Civic Sport Plus and I’m very happy with the car and the service I received. Adrian provided excellent customer service and made the whole process very easy and strai... Ver más
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Consulta las opiniones de los clientes
The team at the car dealership was fantastic. They were genuinely friendly from the moment I walked in and took the time to give very clear, transparent explanations about the vehicles and the buying... Ver más
Customer service is excellent; they explain thoroughly what is done. Great service, quick and professional. My car was ready on time and runs perfectly. Highly recommend!
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Great customer service Called to discuss problems with car and then emailed the things that needed doing alongside costs of each item Called again when completed and went through paperwork when car... Ver más
La empresa ha respondido
Información sobre la empresa
- Concesionario de autos
- Tienda de reparación de automóviles
- Tienda de repuestos de automóviles usados
- Concesionario de automóviles usados
Escrito por la empresa
Here at Brayleys, we want to ensure your experience with us is enjoyable and hassle-free. Whether you’re browsing our website, chatting to us by phone, or visiting our dealership, it’s our aim to provide you with all the information you need, give impartial advice, and help you secure the right vehicle for you. We’re also here to support you throughout ownership, with servicing and maintenance so you can enjoy a smooth ride mile after mile. Our Managing Director, Paul Brayley, started work as an apprentice automobile technician at the age of 16. He progressed through the ranks, gaining experience at all levels over his 44-year career, and founded Brayleys in 2003. Needless to say, Paul knows the automotive industry inside out, and it’s his dynamic energy and no-compromise approach to customer focus that has enabled Brayleys to expand from its humble beginnings to the successful business of today. Paul strongly believes in bringing family values to the workplace, and Brayleys offers a friendly, caring, responsible and respectful service to all customers, enabling them to trust us with their motoring needs time and again. We are members of the Automotive 30% Club, leading change in diversity, representation and gender balance across the UK automotive retail sector and we are an equal opportunities employer. Our businesses now represent five of the world’s best known automotive brands: Dacia, Honda, Kia, Mazda and Renault. With dealerships across Buckinghamshire, Hertfordshire, Surrey, North London, Essex and Oxfordshire, we are well-placed to meet a diverse range of motoring requirements, from new and used car sales to Motability services and aftercare. We look forward to welcoming you to one of our dealerships, where our friendly staff are waiting to assist.
Información de contacto
Victoria Road, Ruislip, HA4 0LJ, London, England, Reino Unido
- 020 8845 3551
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Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 31% de las opiniones negativas
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1st service on Honda Jazz.
1st service on Honda Jazz.
Easy to book online.
Reminder follow-ups.
Always friendly staff.
Cold water and hot drinks machine with comfy chairs and widescreen TV.
Only waited an hour.
Thanks Brayleys.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Attentive Sales team
The Sales team were especially attentive to my requirements, giving me a test drive at shor t noticed. Throughout the sales process, I was ke pt well informed and the sale went through with in 3 weeks of my initial enquiry.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
MOT & Service completed as needed
Took car in for first MOT & Service. Friendly, helpful reception staff who kept me updated on progress and job completed as expected in a timely fashion

Respuesta de Brayleys Cars - Brayley Honda Ruislip
New Honda Jazz
I have just purchased a new Honda Jazz from Brayleys. A very positive experience. Angela explained everything clearly and was very helpful and friendly. The whole process was very smooth from the start to the handover. I am very happy with both the car and the company.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
No more service wash!
The receptionists were very friendly and courteous. The Service undertaken was efficient & within a reasonable time. However very disappointed that there is now no service wash. Other dealerships continue to offer this service which I believe is a good token given to loyal customers like me. It is not much to give. We Might go
Elsewhere next year which is a shame as we have been going to S Ruislip Honda for years.
Happy with level of service
Happy with level of service, helpful & informative sales executives

Respuesta de Brayleys Cars - Brayley Honda Ruislip
The efficiency of the support staff I…
The efficiency of the support staff I had contact with namely Jo, Amy and the driver who collected and returned my car.
I liked the idea of the video with the engineer explaining the checks that had been carried out.
I was not very happy with a charge of £50.00 collection and deliver, however, this had been explained to me first. But surely you could charge it on a mileage basis.
Also rather disappointing that you have stopped the complimentary valet service.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Efficient booking process friendly…
Efficient booking process friendly staff

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Enjoyable experience
Dealing with Angela Powrie made the whole experience enjoyable, smooth. She explained everything very clearly and was extremely helpful all the way through the process

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Very Professional
An urgent matter was dealt in a very professional manner without undue waiting

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Good customer service
Good customer service. Kept informed & quick turnaround

Respuesta de Brayleys Cars - Brayley Honda Ruislip
No more valet service,when car serviced
My husband & I have used the Ruislip Branch for over 25 years,buying several new cars from them,since they have changed hands,the excellent service we used to receive has gone down hill,we took all our cars for a service,receiving a valet inside & out,I took mine for a service,yesterday & no valet of cars included,plus I wasn’t informed of that fact,it was only when I spoke to one of the sales reps,saying I look forward to having my car cleaned,that I was told it was no longer offered
Booked first service for my Honda Jazz…
Booked first service for my Honda Jazz Hybrid. Took it for service on 26 January at 08.45 and it was ready to collect just after midday. It was a basic service with little to do and no extra work. I was pleased with the reception and also the work done. I would have liked the car to be valeted but I was advised beforehand that Brayleys no longer did that.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
JASNEET DOOWA who is a salesman at…
JASNEET DOOWA who is a salesman at BRAYLEYS Ruislip still not has not issued me a refund of £250.00. He stated he would refund me my £250.00 2 weeks ago. I have called numerous times and emailed him loads of times and he has ignored my calls and emails. I have taken further action. This is unacceptable.
Every time I call and speak to someone, they say someone will call me back and no one does. Appalling service. Do not go there.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Up to the expected excellent standard!
The experience was just what I have come to expect from Brayleys: welcoming, attentive and with regular updates. My car was ready at the time that it was promised; I was made to feel “special”.
This typifies my contacts with the dealership over nearly 30 years.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Brayley’s Honda Ruislip Car Service
I was booked in for my first car service at Brayley’s Honda Ruislip on arrival I as greeted with a Friendly smile and a warm welcome from all the staff as well from the two lovely lady's at the service counter i had a few questions and they took the time to answered them very clearly so I'm very grateful the Service team that carried out the work were welcoming also I cant praise them all enough outstanding service even had a video sent to my mobile phone showing them carrying out the health check on my car. I was amazed Thank you all see you in 12 months for my next service. I would highly Recommend Brayley’s Honda Ruislip Branch.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Jo was great
Jo was great, explaining the issues with the mot and service. I was very happy with the service and work done.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Impressive service!
I was impressed by the politeness and efficiency of the receptionist and the service I received. The car was taken on time and returned in good time. The service was very good.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Amazing work
Amazing work, staff were great, I forgot her name but lady helped a lot, I think maria

Respuesta de Brayleys Cars - Brayley Honda Ruislip
Friendly and efficient = a new four-year Service Plan set!
Friendly and efficient communication, our final Service in a two-year Service Plan set up by the South Ruislip Brayley Honda Dealership was carried out on time and thoroughly at Enfield. A shame that a collect and deliver service is not operated, but the use of a courtesy car was seamless at a cost of £30 to cover insurance for the day. As a result of our experience, we have just signed up for a four-year Service Plan with Brayley Honda Enfield. Particular thanks to Jenifer Hatton for keeping us informed throughout the whole process.

Respuesta de Brayleys Cars - Brayley Honda Ruislip
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